• Asia pacific journal of information systems
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• 제14권1호
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• pp.101-123
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• 2004

User satisfaction has been widely used by information system(IS) researchers as the most appropriate surrogate variable for the systems success since Bailey and Pearson(1983) provided their user satisfaction measurement. Because user satisfaction is a perceived performance measure by users, not a real or objective measure for systems success, however, perceived user satisfaction by users may not be exactly identical with the real systems performance. In this regard, if the user's ultimately perceived satisfaction is different from the real systems performance, we need to investigate why these two measures are different and which factors may cause the difference. From the perspective of disconfirmation of user expecations, this study examined why user satisfaction and real systems performance may not be identical each other. Expectaion-disconfirmation theory which has had a central role in marketing in explaining the effects of expectation and disconfirmation on consumer satisfaction was similarly adopted in this study to explain the role of expectation and disconfirmation in user satisfaction in the IS environment. Based on the expectation-disconfirmation theory, the current study developed a research model to examine the effects of expectation, system performance, and disconfirmation on user satisfaction in particular. Six research hypotheses derived from the research model were empirically tested using the partial least squares(PLS) method. The results of the statistical analysis indicate that the effects of system performance and disconfirmation were fairly strong on user satisfaction, while the user's expectation has shown insignificant influences on user satisfaction.

• 디지털산업정보학회논문지
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• 제4권2호
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• pp.67-74
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• 2008

Entering the 21st century, the primary influence leading world economy have been shifting. U.S. economy has seemed to slow down, Japan and EU are also in same situation. But China have started to lead Asia economy and expended to the World. According to Goldman Sachs Group, "The 21st century will be a era of Brics because of their enormous territory, a large population and abundant natural resources." We have to more focus on China because China have directly effect on Korean market and have a great potential market opportunity for our industries. However, this report mentioned above didn't carefully deal with a field of information and technology(from here IT), Digital contents consumption wasn't mentioned at all. Now Digital Contents (from here 'DC') emerge as new value creator and actually Korea has been a dominant in IT industries and is leading Digital contents market in China. This phenomenon is called as 'Korean wave (Han-Ryu)'. Many researchers have studied about 'Korean wave(Han-Ryu)' focusing on the economic effect but Korean DC industries need to build specifical strategies for exporting Korean DC to China market. Therefore, purpose of this study is following : Firstly, to analyze environment of DC in China and competitive advantages of it. Secondly, to compare ICAI (Industrial Comparative Advantage Index) according to a kind of DC. Finally, to make an analysis of China consumer's attitude to DC. This study will give much implication for Korean DC industries to enter China market.

• 한국방송∙미디어공학회:학술대회논문집
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• 한국방송공학회 2006년도 학술대회
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• pp.283-288
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• 2006

In the future television broadcasting a flood of information from various sources will not always be welcomed by everyone. The need of accessing specific information as required is becoming a necessity. We are interested to make the life of television consumer easier by providing an intelligent television set which can adaptively proposed certain shows to the viewer based on the user historical consumed shows. The TV watching history data consists of TV program titles with their respective genres, channels, watched times and durations, etc. The method proposed is by utilizing Hidden Markov Model (HMM) to model the user preference of kind of genres the viewer will watch based on recorded genres of several weeks time. We take watching schedule from 6 PM to midnight as boundary. The range thus divided into 3 independent time band of 2 hours each resulting in 3 time bands from 6 PM to 8 PM, 8 PM to 10 PM, and lastly 10 PM to midnight. Each time band will be represented by an HMM. From each HMM we can generate a sequence of predicted genre that the user will probably watch during corresponding time-band. Our approach assumes that the user shows a consistent behavior of watching pattern in week to week basis and during the moment of watching TV. To asses the method performance experiment is conducted using real data collected from December 2002 to May 2003. Some user's data are selected and based on that predictions are made. The resulting predictions are then compared with the actual user's history. The experiment shows satisfactory result for user with middle to high consistent behavior level.

• 한국컴퓨터정보학회논문지
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• 제17권3호
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• pp.185-191
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• 2012

상조서비스 사업의 본질은 상품과 서비스를 일반 상거래로 보는 것이 일반적인 시각이다. 사업자 즉 상례와 관련된 상조조직과 상조회사가 서비스이용자와의 계약을 통해 이루어지는 계약을 통해 장래 회원의 요구시점에 상품과 서비스를 제공하고 회원은 그 가격을 현재의 가격으로 대금을 지급하되 할부로 지급하는 것이다. 이런 상조업은 2005년 이후 이를 수행하는 업체수가 급증해 규모면에서도 3조원이 넘을 것으로 추정되는 거대한 사업으로 확장 되었다. 그러나 상조업 자체가 선불식 할부거래라는 특성 때문에 현행 개정된 할부거래에 관한 법률에서 규정하는 내용은 과거보다는 현실화가 되어 있기는 하지만 미흡한 점은 여전히 있다고 본다. 예를 들면 상조조직과 상조회사의 가입자에 대한 설명의무, 선수금예치계약에 따르는 소비자보호문제, 상조회사 설립시의 자본액의 상향 문제 등 제반 법적 검토 사항에 대한 입법적 불비가 그러하다. 본 논문에서는 이런 점들을 검토하고 다양화된 상조서비스 이용자의 점진적이고 확대되는 상조산업의 발전을 위하여 지적한 법적 사항에 대한 개선점과 할부거래에 관한 법률과 별도의 상조업법의 단일 입법을 결론적으로 주장하였다.

• 한국ITS학회 논문지
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• 제19권2호
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• pp.1-17
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• 2020

본 연구는 자율주행 시대에 대비하여 기존의 인간 운전자 대상의 교통규제의 변화를 모색하기 위해, 기존 교통안전시설 규제정보 공공개방을 위한 기초 인식조사 연구를 수행하였다. 이를 위해 자율주행차 관련 정보 수요자 집단, 현행 교통규제정보 관련 정보 관리자 집단을 대상으로 전문가 심층면접(In-depth Interview, IDI)을 수행하여 교통규제정보 공공개방의 방향성을 확인하였다. 분석 결과, 동적 규제정보에 대한 체계적 제공, 정보의 신뢰성 향상, 일원화된 정보 관리 체계에 대한 필요성을 확인하였으며 자율주행차의 주행에 대비한 IoT 기반의 교통안전시설 도입에 대한 요구사항을 도출하였다. 또한 서비스 제공을 위한 관리기관 및 수요기관 간의 유기적인 협업체계가 필요함을 확인하였다.

• 한국정보통신학회:학술대회논문집
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• 한국해양정보통신학회 2005년도 추계종합학술대회
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• pp.142-145
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• 2005

해양레저산업의 발달과 레저문화의 수요가 급증함에 따라 해양 안전 및 관련 정보를 제공하는 서비스에 대한 욕구가 증대하고 있다. 그러나 국내에서는 해양레저에 특화된 정보를 제공하는 서비스가 전무한 상황이다. WIPI 기반의 휴대 단말기 상에 디지털 화된 전자해도의 지리정보와 해양레저를 위한 각종 부가 정보를 제공하는 다운로드 형태의 콘텐츠를 개발하는 프로젝트의 일환으로 전자해도 및 부가 정보 DB를 구축하여 요구되는 콘텐츠를 제공하는 서버(CPS; Contents provider Server)가 필요하다. 본 논문에서는 수요자가 개인휴대단말기를 통해 해양레저정보를 요구했을 때 CPS가 정보를 제공할 수 있도록 예상되는 요구 정보를 데이터베이스화하는 웹 탐색 컴포넌트를 설계하여 각종 웹상에서 시시각각으로 변화하는 정보들을 실시간으로 파싱하고 분류하는 웹 에이전트의 컴포넌트를 개발하고자 한다.

• 정보처리학회논문지A
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• 제10A권4호
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• pp.411-418
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• 2003

현재는 범용적 다기능을 갖추었던 PC 시대가 지나가고, 새로운 형태의 컴퓨팅 디바이스들이 고안되어 개발되고 있다. 이러한 현상은 모든 기능을 갖춘 무거운 PC 보다는 사용 빈도가 높은 필수 기능만을 탑재할 새로운 개념의 단말기에 대한 소비자의 요구가 증대되고 있기 때문이다. 본 과제에서는 오픈소스 라이센스와 강력한 개발자 그룹을 가진 리눅스를 사용하였다. 본 논문에서는 다양한 응용 분야에서 이용될 수 있는 Post-PC 플랫폼의 실제 설계, 구현에 대하여 기술하였으며, 실제적인 개발 사례로서 “디지털 가전형 Post-PC 기술 개발 사업”을 설명하였다. 본 논문은 제 4 과제인 “디지털 가전용 Post-PC 시스템 통합 플랫폼 개발과 Test bed 구축 및 통합 시험 기술”을 중점적으로 개발 내용을 서술하였다.

• 유통과학연구
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• 제14권10호
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• pp.47-57
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• 2016

Purpose - This study's purpose is to investigate the market structure of the Korean duty free shop industry that has received recent attention from researchers and practitioners. By raising the question of whether or not the Korean duty free shop industry is unequivocally monopolistic, a wider viewpoint is provided. The study seeks to offer insights and managerial implications for marketers and policy makers who are in charge of regulating major Korean duty free shops. Research design, data, and methodology - The authors use secondary data from various sources, including Korea Customs Service and the Moodie Report, to investigate the structure of the duty free shop industry of Korea. Based on several theories, they present various criteria and statistical evidence such as K-firm concentration ratio, HHI, consumer substitutability, excess profit, and marketing costs. Results - In terms of consumer substitutability, it is difficult to confirm whether or not the Korean duty free shop industry is monopolistic. Notwithstanding monopoly characteristics in terms of market share, neither the company Lotte nor Shilla appear to have market dominating power. It is not easy for either of them to control prices or to achieve a much lower operational profit ratio due to a dominant bargaining power. Moreover, the license is not an economic rent. In this situation, it is not easy for these companies to obtain an excessive profit. Conclusions - Considering that most global duty free shops are trying to go upscale to improve bargaining power, it does not seem likely that rigid regulations are needed in the industry. Even though the Korean duty free industry ostensibly has a monopolistic structure, government and policy-makers should look beyond the surface. They should take global and other reasonable criteria into consideration when they establish or change regulation policies. Thorough understanding and appropriate support are needed for the Korean duty free shop industry. Additionally, duty free shops should position themselves as global companies struggling against unlimited international competition, rather than Korean domestic companies. At the same time, they need to give customers appropriate information about the benefits they provide.

• 복식문화연구
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• 제10권2호
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• pp.200-212
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• 2002

The purpose of this study is to make the internet website on the order-made fashion design so as to do meet the need of netizen in the 21st century. It made the consumer do the design which he or she wants by the combination of the compositions that do select the pattern of the skirt design to fit his or her size and body shape. For the set-up of website, the elements of composition must be considered, and also the planning and design must be done fur the order-made fashion design. With the internet website, it's possible to do reach the below points; first, it can make the consumer do the design which he or she wants by himself or herself; second, it can provide him or her the information of measuring his or her body shape to buy the design pattern which he or she wants. Third, it can be contributed to make the brand more active by improving his or her satisfaction with the design and pattern which he or she wants. Also it can bring up the effects as fellows; first, lashing power of the design can be increased by the order-made fashion design to attract his or her interest, and also it can make him or her more satisfied. Second, the competitiveness can be strengthened by the differentiation of the fashion site between the existing design and the order-made fashion design. Third, the production of design can be higher and also its expense can be reduced even for the small and medium-sized clothes maker or merchants. Finally, it is able to enlarge the applicable field into the design of small articles, home fashion, and textile which they want to sell the differentiated and order-made products.

• 한국산학기술학회논문지
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• 제17권1호
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• pp.349-356
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• 2016

본 연구의 목적은 온라인 숙박예약 웹사이트에서 소비자가 추구하는 쇼핑가치의 차이에 따라 이후 소비자의 만족도와 충성도가 어떻게 달라질 수 있는지에 대한 관계를 분석하고자 하는 것이다. 본 연구에서의 소비자 쇼핑가치는 크게 세가지인 실용적 쇼핑가치, 오락적 쇼핑가치, 그리고 사회적 관계추구 쇼핑가치로 구분된다. 이와 같이 3가지 쇼핑가치, 고객만족도, 고객충성도의 5가지 구성개념을 기반으로 연구모형이 제시되었으며, 연구모형은 온라인 숙박예약 웹사이트를 이용한 경험이 있는 182명의 소비자를 대상으로 구조방정식을 이용하여 검증하였다. 검증결과, 쇼핑가치는 고객만족도와 고객충성도에 유의적인 영향을 미쳤으며, 고객만족도와 충성도 간 관계는 유의한 것으로 드러났다. 결론적으로 온라인 숙박예약 업체는 웹사이트를 고객관계관리의 효과적인 수단으로 활용하기 위해서 어떠한 쇼핑가치를 지향하는 고객인지 성향을 파악함과 더불어 온라인 사회적 영향 효과를 함께 관리하는 노력이 필요할 것이다.