• Title/Summary/Keyword: communication competence

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The Effect of manager's communication Competency on organizational member's adaptive performance: Focusing on the mediating effect of positive psychological capital

  • Kim, Moon Jun
    • International Journal of Internet, Broadcasting and Communication
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    • v.14 no.3
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    • pp.51-62
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    • 2022
  • This study tried to confirm the mediating effect of positive psychological capital on the relationship between the communication Competence of managers who are recognized as organizational members working in the company and the adaptive performance of the members. To this end, the research hypothesis established through the final 255 data was verified as follows using the SPSS 21.00 and AMOS 21.1 version statistical programs. First, the higher the manager's communication Competence, the higher the positive psychological capital of organizational members. Second, the higher the communication Competence of the manager, the higher the adaptive performance of the members. Third, as the positive psychological capital of organizational members improved, adaptation performance improved. Fourth, positive psychological capital showed a partial mediating effect between the manager's communication Competence and the member's adaptive performance. The results of this study empirically analyzed the relationship between manager's communication Competence and members' positive psychological capital assumption (+) on the improvement of organizational members' adaptive performance ability. This study has the meaning of the most important research in that it provides additional theoretical and practical implications in the face of insufficient research on factors affecting the adaptation performance of organizational members.

Effect of communication competence on the organizational effectiveness in dental hygienists (치과위생사의 의사소통능력이 조직유효성에 미치는 영향)

  • Gwon, Ah-reum;Han, Su-Jin
    • Journal of Korean society of Dental Hygiene
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    • v.15 no.6
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    • pp.1009-1017
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    • 2015
  • Objectives: The study aimed to investigate the effect of communication competence on the organizational effectiveness in dental hygienists. Methods: A self-reported questionnaire was completed by 248 dental hygienists in Seoul, Incheon, and Gyeonggido from November 1 to 30, 2014. The questionnaire consisted of general characteristics of the subjects(4 items), job characteristics(10 items), communication competence(49 items), organizational commitment(15 items), job satisfaction(16 items), and turnover intention(5 items). The instrument for communication competence and organizational commitment was done by Likert 5 points scale. Data were analyzed by t test, one way ANOVA, stepwise multiple regression test, and post-hoc Scheffe test using SPSS 18.0 program Results: The average of communication competence was 3.49(${\pm}0.28$). Of the sub-factors of communication competence, interpretational competence had the highest score of 3.65(${\pm}0.33$) followed by self-presentation 3.50(${\pm}0.49$), message conversion 3.50(${\pm}0.47$), role performance 3.44(${\pm}0.37$), and goal setting competence 3.28(${\pm}0.60$). There were significant effects in the organizational commitment including workplace(dental clinic=1, ${\beta}$=-0.254), weekly average working hours($${\leq_-}40$$ hours=1, ${\beta}$=0.182), role performance(${\beta}$=0.163), self-presentation(${\beta}$=0.144), goal setting competence(${\beta}$=0.130), and position(head=1, ${\beta}$=0.137). There were significants effects in the job satisfaction including position(head=1, ${\beta}$=0.217), weekly average working hours($${\leq_-}40$$ hours=1, ${\beta}$=0.204), education level(graduate school=1, ${\beta}$=0.184), job career(3~6 years=1, ${\beta}$=-0.181), goal setting competence(${\beta}$=0.194), and interpretational competence(${\beta}$=0.124). Conclusions: The communication competence of the dental hygienists showed a partial effect on the organizational effectiveness. In order to improve the organizational commitment and job satisfaction and the turnover intention, a variety of efforts must be taken and focused on goal setting competence, role performance, self-presentation, and interpretational competence.

The Influence of Nurses' Organizational Communication and Self-Leadership on Patient Safety Competence in Comprehensive Nursing Service Units: Focusing on Small and Medium-sized Hospitals (간호⋅간병통합서비스병동 간호사의 조직 내 의사소통과 셀프리더십이 환자안전역량에 미치는 영향: 중소병원을 중심으로)

  • Lee, Gyu Min;Ji, Eun Sun
    • Journal of East-West Nursing Research
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    • v.27 no.2
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    • pp.114-123
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    • 2021
  • Purpose: This study investigated the influence of nurses' organizational communication and self-leadership on patient safety competence in comprehensive nursing care units of small and medium-sized hospitals. Methods: A descriptive design was used and self-reported questionnaires were used to collect data from 165 nurses in Seoul from February to March, 2020. Data were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient, and multiple linear regression with SPSS/WIN 22.0 program. Results: A mean score of organizational communication was 3.20±0.49, self-leadership 3.58±0.50, and patient safety competency 4.01±0.49 out of 5. A significant positive correlation was found between patient safety competence, organizational communication and self-leadership. Self-leadership and combined ward explained 32% of the variance of patient safety competence (Adjusted R2=.32, p<.001). Conclusion: Patient safety competence in comprehensive nursing care units are associated with self-leadership and organizational communication. Systemic education to improve patient safety competence in small and medium sized hospitals should be implemented to promote organizational communication as well as self-leadership.

The Influence of Communication Competence and Self-Efficacy of Nurses at Children's Hospitals on Partnership with Parents (아동병원 간호사의 의사소통능력, 자기효능감이 간호사-환아부모 파트너십에 미치는 영향)

  • Kim, Jinhee;Lee, Hanna
    • Journal of East-West Nursing Research
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    • v.27 no.2
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    • pp.134-142
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    • 2021
  • Purpose: This study aimed to identify the influence of communication competence and self-efficacy of nurses at children's hospitals on the nurse-parent partnership. Methods: Data were collected by surveying (from July 4th to August 4th, 2019) 162 nurses who had 6 or more months of experience across 15 children's hospitals in G City and B Metropolitan City. Using SPSS 23.0 for Windows for data analysis, t-tests, analysis of variance, Bonferroni tests, Pearson's correlation coefficient, and multiple regression analysis were performed. Results: The nurse-parent partnership showed significantly positive correlations with nurses' communication competence and with self-efficacy. There was a significantly positive correlation between nurses' communication competence and self-efficacy. The factors influencing the nurse-parent partnership were nurses' communication competence, job satisfaction, and self-efficacy; the total explanatory power of these variables was 47.0%. Conclusion: Since the communication competence of nurses at children's hospitals was identified as a major factor influencing the nurse-parent partnership, it may be meaningful to conduct basic research aimed at developing strategies to improve this partnership at children's hospitals.

Effects of Online Communication Courses: Application of Convergent Education Method (온라인을 통한 의사소통 교과목 수업의 효과: 융합적 교육방법 적용)

  • Choe, Myeong-Hui
    • Journal of the Korea Convergence Society
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    • v.12 no.3
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    • pp.401-408
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    • 2021
  • The purpose of this study was to identify the effects of online communication courses using role-play and group activities on the communication competence, self-efficacy and relationship competence of nursing students. The research design was a one-group pretest-posttest quasi-experimental study, and a total of 13 communication classes for 100 minutes each were conducted for first-year nursing students from September to December 2020. Communication competence, self-efficacy, and relationship competence of nursing students had improved significantly after online classes. According to the results of this study, it was possible to confirm the effects of classes in communication subjects applying various teaching methods to nursing students through online education platforms.

Influence of Interpersonal Attitude on Communication Competence in Care Workers for Frail Elderly (요양보호사의 대인태도가 의사소통능력에 미치는 영향)

  • Lim, Seung Joo;Yi, Yeo-Jin
    • Korean Journal of Occupational Health Nursing
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    • v.22 no.2
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    • pp.112-120
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    • 2013
  • Purpose: The purpose of this study was to identify the influence of interpersonal attitude (I+, I-, U+, U-) on communication competence in care workers for frail elderly. Methods: This study was a cross-sectional survey. The data were collected from 153 care workers for frail elderly using a structured questionnaire. The data were analyzed using multiple regression with the SPSS/WIN 20.0 program. Results: The interpersonal attitude style of subjects was I+U+, and the score of communication competence was 3.53. There were significant differences in interpersonal attitude (I+, I-), and communication competence depending on age, education level, experience of personality type test (yes). Factors influencing on communication competence in care workers were interpersonal attitude (I+, I-, U+) and experience of personality type test with $R^2$ value of 48.5% (F=23.47 p<.001). The most influencing factor was I+ (${\beta}$=.36), followed by I- (${\beta}$=-.22), U+ (${\beta}$=.20), and experience of personality type test (yes) (${\beta}$=.16). Conclusion: It is needed to maintain the interpersonal attitude style (I+U+) of care workers. Continuing education program is needed for increasing communication competence especially for those fifties and over, and experienced care workers. Giving an opportunity for personality test is helpful to increase communication competence in care workers.

Effects of body-image and emotional expression beliefs on the communication competence of admitted to a psychiatric hospital (정신전문병원에 입원한 알코올 의존 환자의 신체상, 정서표현 신념이 의사소통 능력에 미치는 영향)

  • Ahn, Seong-Ah;Lee, Kyoung-Sook
    • Journal of Digital Convergence
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    • v.17 no.12
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    • pp.289-296
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    • 2019
  • This study was done to explore the relationship alcoholcs' body image, belief emotion expression, communication competence and related factors. Alcoholcs' body image, belief emotion expression, communication competence level scales were used as the measurement tools with a sample of 151 students from 2 hospitals in J-city and S-city. T-test, ANOVA, Pearson correlation and stepwise multiple regression with SPSS/WIN 21.0 version were used to analyze the data. Alcoholcs' body-image was negatively correlated with belief emotion expression but was negatively correlated with communication competence. Belief emotion expression was negatively correlated with communication competence. Hierarchical regression analysis showed that body-image, education degree, and belief emotion expression explained 24.9 % of communication competence. The results of this study can be used as basic data to improve the communication competence of alcoholics.

Influence of Communication Competence and Burnout on Nursing Performance of Intensive Care Units Nurses (중환자실 간호사의 의사소통 능력, 소진이 간호업무성과에 미치는 영향)

  • Son, Youn-Jung;Lee, Youn A;Sim, Kyoung Nan;Kong, Seong Sook;Park, Young-Su
    • Journal of Korean Academy of Fundamentals of Nursing
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    • v.20 no.3
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    • pp.278-288
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    • 2013
  • Purpose: The purpose of this study was to investigate the influence of communication competence and burnout on nursing performance in intensive care units (ICU). Method: The participants were 209 nurses from four university hospitals. Measurements included a socio-demographic and job related survey, communication competence inventory, the Maslach burnout inventory and a nursing performance scale. Data were collected from February 6 to 24, 2012, with a self-report questionnaire. The statistical analyses were performed with SPSS 18.0 software. Results: The mean scores for communication competence, burnout and nursing performance were 50.49, 84.72, and 62.18, respectively. Communication competence (r=.44, p<.001) and burn out (r=-.32, p<.001) were significantly correlated with nursing performance. In the multiple linear regression, factors influencing nursing performance were communication competence, age and burnout. These variables explained about 46% of the total variance of nursing performance. Communication competence (${\beta}$=.34, p<.001) was the most influential factor. Conclusion: Nurses' poor communication skills and burnout can influence the occurrences of medical errors in ICU nursing performance. The results suggest that good communication and burnout resolution skills programs should be implemented to improve nursing performance efficiency.

The Effect of Team Efficacy on Individual Creativity and Product Development Performance through Communication Competence in Technology Development Projects (기술개발 프로젝트에서 팀효능감이 커뮤니케이션 역량을 통해 개인창의성과 제품개발성과에 미치는 영향)

  • Lee, Myoung-Gi;Seo, Young-Wook
    • Journal of the Korea Convergence Society
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    • v.10 no.11
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    • pp.375-386
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    • 2019
  • Improving performance needs Creativity and Improving Creativity needs clear communication of work orders in technology development projects. This study empirically analyzed the effects of team efficacy and knowledge sharing on communication competence and the effects of communication competence on individual creativity and product development performance. The purpose of this study is to verify the importance of communication and personal creativity in technology development projects and to suggest ways to improve communication capabilities. A survey was conducted of participants in technology development and the relationship between variables was confirmed by the structural equation model. The results show that team efficacy and knowledge sharing had a positive effect on communication competence, and that the clear delivery and understanding of team orders were the main factors in improving individual creativity. The results of this study will contribute to improving the communication competence of participants who are required for improving individual creativity in technology development projects in which high technology is converged. In the future, we will study the effects of Communication Competence on Organizational Creativity.

Clinical Competence and Organizational Socialization according to Communication Style of Preceptors as Perceived by New Nurses (신규간호사가 지각한 프리셉터 의사소통 유형에 따른 임상수행능력 및 조직사회화)

  • Park, Young Choon;Park, Hyoung Sook
    • Journal of Korean Academy of Fundamentals of Nursing
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    • v.23 no.1
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    • pp.42-50
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    • 2016
  • Purpose: The purpose of this study was to examine clinical competence and organizational socialization according to communication style of preceptors as perceived by new nurses. Methods: From May 1 to July 31, 2014, data were collected from 180 new graduated nurses who had been working for 3~12 months in hospitals in Busan and one in Gyungnam. Data were analyzed using descriptive statistics, t-test, ANOVA, and Pearson correlation coefficients. Results: Preceptors's communication style perceived by the new nurses included supportive type, reflective type, emotive type, and directive type in order of precedence. The average score for clinical competence was $2.82{\pm}0.31$, and the average score for organizational socialization was $3.05{\pm}0.40$. There were significant differences in nurses' clinical competence(F=9.087, p<.001) and organizational socialization (F=30.129, p<.001) according to preceptor's communication style. Conclusion: Results indicate that supportive and emotive communication styles of preceptors were important factors in the success of the preceptees' clinical competence and organizational socialization.