• 제목/요약/키워드: causal interaction

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인천항의 서비스품질이 고객만족과 경영성과에 미치는 영향 (A Study on the Effects of the Port Service Quality on Customer Satisfaction and Performance in Incheon Port)

  • 김수만;최해섭;김연성;유홍성;유석천;김서영
    • 품질경영학회지
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    • 제40권4호
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    • pp.543-558
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    • 2012
  • Purpose: The purpose of this study was to propose useful suggestions by analyzing causal effect relationship between port service quality, and customer satisfaction and performance in port industry. Methods: The collected data through the survey were analyzed using multi-regression analysis. The measurement tools used for this study were divided into three dimensions such as internal quality, interaction quality and environmental quality. Results: The results of this study are as follows; regarding the influence of pot service quality dimension on customer satisfaction, it was found that the effects of interaction quality and internal quality were significant and those of environmental quality was not significant on customer satisfaction. It was found that customer satisfaction made statistically significant influence on performance from the investigation of the causal effect relationship between customer satisfaction and performance. Conclusion: Incheon Port needs to act actively paying attention to port facilities, efficient operation, network, cargo recruitment activities, smooth communication and fast handling.

웹 기반 협력학습 환경에서 학습자간 상호작용의 매개효과 관한 연구 (A Study on the Mediating Effect of Interaction among Learners in a Web Based Collaboration Learning Environment)

  • 이동훈;이상곤
    • 한국IT서비스학회지
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    • 제12권2호
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    • pp.195-214
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    • 2013
  • The purpose of this study is to verify the mediating effect of interaction among learners in a Web Based Collaboration Learning (WBCL) environment. 254 Korean college students served as test subjects and during the 4 weeks of research period, they studied the Test of English for International Communication (TOEIC) in a web-based collaborative learning system. The interaction between learners was looked into by categorizing the concept into task oriented information sharing activities and relationship oriented communication activities and analyzing the causal relationship between the two activities. Learning performances were measured in individual level. The results are as follows. First, task oriented information sharing activities effect positively on relationship oriented information sharing activities. Second, the managerial characteristics of WBCL had a positive effect on interaction between learners but the systematic characteristics had partial influence on interaction between learners. Third, the interaction between learners completely interconnects the managerial characteristics of WBCL and learning performance but partially interconnects the systematic characteristic of WBCL and learning performance. In conclusion, this study implies that managerial and systematic characteristics of WBCL should be considered on the preferential basis for the WBCL to become successful and interactive activities such as information sharing and communication should be encouraged to be active from a small-size WBCL perspective.

자아존중도와 생활만족도가 의복행동변인에 미치는 영향에 관한 연구-연령 및 성을 중심으로- (Self-esteem and Life satisfaction In the Clothing Behavior-Age and Sex in Adult and Elderly Groups-)

  • 김순구
    • 복식
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    • 제26권
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    • pp.49-67
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    • 1995
  • The purpose of this study was to investigate the relationships between demographic and psychological variables and clothing behavior with reference to sex difference in adult and elderly groups. The clothing behavior was measured by Clothing importance, Interest, Conformity, Modesty, Psychological dependence, Aesthetics, Management, Fashion, and Clothing satis-faction. Psychological variables in this study were self-esteem and life-satisfaction, and demographic variables were sex, education, family type, health, and clothing expenditure. The hypotheses set up in this study were as follows : First, a causal relationship will exist between demographic and psychological variables and clothing behavior in both adult and elderly groups. Second, in clothing behavior a main effect will exist between male and female groups and between adult and elderly groups. Third, in clothing behavior and interaction effect will exist between sex and age. The subjects of this study were 496 adult males, 459 elderly males, and 446 elderly females residing in Pusan area. The material used in this study to measure the clothing behavior was a 5-point rating scale with 31 items in 9 sub-areas developed by the author. The data were collected by five investigatiors well trained in interview before-hand. The following conclusions were obtained from the relults and discussions of this study : First, sex, education, and clothing expendi-ture has a causal relationship with clothing behavior in adult group. Females, higher-educated group, and the group with more clothing expenditure reveal higher concern for clothing. In adult group life-satisfaction does not have any causal relationship with clothing behavior in general execpt for clothing satis-to Psychological dependence, Aesthetics, Management, and Clothing satisfaction in the group. Second, in elderly group sex, education, and health significantly contribute to clothing behavior. A cencern for clothing is higher in female, higher-educated group, and the group with higher perception in health. Self-esteem has a causal relationship with Clothing importance, Conformity, Management, and Clothing satisfaction, whereas life-satisfaction has a strong causal relationship with clothing behavior in general. Third, in both adult and elderly groups a sig-nificant sex diference exists in clothing behavior. Females show higher concern for Clothing importance, Interest, Psychological dependence, Aesthetics, Management, and Fashion than males. On the other hand, males reveal higher concern for Conformity and Clothing satisfaction than females. Fourth, a significant interaction effect exists between age and sex, while elderly females show lower concern for Clothing importance, Interest, and Psychological dependence than adult females, elderly males show higher concern for the same sub-areas of clothing behavior than adult males. This signifies the increase of the concern for clothing in elderly males with the decrease of social activities. Fifth, adult female group reveals lower Con-formity in clothing compared with the other groups, which signifies the higher individuality in clothing behavior. On the other hand, the elderly groups show significantly higher Conformity than the adult groups. this signifies the importance of the consideration for the variables other than individuality in clothing behavior for the group.

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도시교통과 환경간의 동태적 관계와 정책실험논리 (feedback approach for the dynamic interactions between urban transportation and air pollution)

  • 최남희;김선경
    • 한국시스템다이내믹스연구
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    • 제2권2호
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    • pp.97-118
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    • 2001
  • To solve the policy problem between transportation and environment in trade-offs, above all, it is necessary to understand the complicated relationship between transportation and environment clearly before selecting policy alternatives. From this point of view, this study will propose the logic structure to examine the complex interaction of transportation and environment and investigate theoretically what kinds of impact would appear by the air related polices. In this research, we used ’system-dynamics’ which investigates the complexity through the flow of information and materials and the interaction of elements, which constitutes systems. System Dynamics is an approach that the variables to decide structural relationship in a system affect one another not in only-way but in inter-way and the power of influence changes time by time. This research is trying to examine the complex interaction of transportation and air pollution. For achieving this purpose, causal maps in System Dynamics approach were used. The main issues are as follows; first, to investigate the dynamic relationship between transportation and air pollution caused by exhaust emission gas. Second, to structuralize the logic of simulation to experiment the impacts of policies to relieve air pollution.

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Causal factors and symptoms of human behavior error domain in human-foftware interaction

  • Park, P.;Lee, K.S
    • 대한인간공학회지
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    • 제11권2호
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    • pp.35-45
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    • 1992
  • This study is to define a congitive paradigm including a new model of common cause human behavior error domain and to analyze their causal factors and their properties of common cause human error characteristics in software engineering. A laboratory study was performed to analyze the common causes of human behavior domain error in software development and to identify software design factors contributing to the common cause effects in common cause failure redundancy. The results and analytical paradigm developed in this research can be applied to reliabbility improvement and cost reduction in software development for many applications. Results are also expected to provide training guidelines for software engineers and for more effective design of ultra-high reliable software packages.

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SNS 프로슈머활동 특성과 관계품질이 이용자만족과 충성의도에 미치는 영향 (The Effect of SNS Prosumer Activity Characteristics and Relationship Quality on User Satisfaction and Loyalty Intention)

  • 권도희;조철호
    • 품질경영학회지
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    • 제47권1호
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    • pp.125-138
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    • 2019
  • Purpose: The present research was designed to explore a causal relationship among SNS prosumer characteristics, relationship quality, user satisfaction, and loyalty intention, and we intended to explore mediating role of relationship quality in the causal relationship. Methods: As survey tool, questionnaire that had obtained validity and reliability through literature survey and pretest survey, and sample 214 was analyzed using SEM analysis method. Results: All theoretical relationships, except the relationship between information provision and relational quality, proved to be significant. The relationship quality plays an important intermediary role in the research model. Conclusion: The characteristics of SNS prosumer activity can be summarized by interaction and informational provision. To increase user satisfaction and loyalty, it is necessary to support these characteristics and strengthen relationships with customers.

The Effect of Police Officers' Participatory Decision-making, Supervisory Quality and Attitude and Organizational Justice on Job Satisfaction: Focused on Mediating Effect of Work-Life Conflict

  • Jang, Cheolyeung
    • International Journal of Advanced Culture Technology
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    • 제8권2호
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    • pp.68-75
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    • 2020
  • The purpose of this study was to investigate the effect of police officers' participatory decision-making, supervisory quality and attitude, organizational justice on job satisfaction focused on mediating effect of work-life conflict. As a result of analysis of 185 police officers, the results were as follows. The causal relationships between participatory decision-making, organizational justice and work-life conflict, the ones between supervisory qualities and attitude, organizational justice, work-life conflict and job satisfaction, all of them reached the significance levels, not the causal relationship between supervisory qualityand attitude work-life conflict. Thus, the results for the interaction have shown, participatory decision-making and organizational justice and work-life conflict have negative influences on work-life conflict respectively, and supervisory qualities and attitude conflict, organizational justice conflict, work-life conflict have effect on job satisfaction with positive and negative effect. The Sobel-test showed that the Sobel-test statistic of the mediating effect of work-life conflict on causal relationships between organizational justice and job satisfaction is significant, but not in the mediating effect of work-life conflict on causal relationships between supervisory qualities and attitude and job satisfaction. According to the analytical results, work-life conflict is an important factor that can improve police officers' job satisfaction in the public organizational context with an open-oriented- system and culture for employees' participation in the process of decision making and equality and fairness for organizational management. It is also noted that work-life harmony for employees may be incompatible with the supervisor's perception of the work-oriented or prioritized-way in hierarchical organizations like police agencies.

생명현상 관찰에서 나타나는 인과적 의문 생성의 ERF 특성 : MEG 연구 (ERF Components Patterns of Causal Question Generation during Observation of Biological Phenomena : A MEG Study)

  • 권석원;권용주
    • 과학교육연구지
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    • 제33권2호
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    • pp.336-345
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    • 2009
  • 이 연구의 목적은 생명현상 관찰에서 나타나는 인과적 의문 생성 ERF components를 개발하는 것이다. 이를 위해 우선 인지심리적 방법으로 생명현상 기반의 인과적 의문생성 유발 사진 과제를 개발하였다. 이를 활용해 전기생리적 방법인 MEG(Magnetoencephalography) 두뇌 영상 기기를 이용하여 시계열적 두뇌 처리과정에 기초한 인과적 의문의 ERF(Event Related Fields) 패턴을 확인할 수 있었다. 생명현상 기반의 인과적 의문생성 유발 사진은 과학교육 전문가와 과학교육연구진으로 구성된 인원의 R&D 방식으로 개발되었다. 과제는 생물군 유형에 따라 동물(A, animal), 미생물(M, microbe), 식물(P, plant)과제로 분류 형태를 나누고, 생물 개체 수준의 유형에 따라 개체간 상호작용(i, interaction), 단일 개체(a, all), 개체 일부(p, part)로 구분하여 총 100장에 대한 인과적 의문 유발 사진을 완성하였다. 이후 서울대학병원 MEG 센터팀과의 세미나 과정을 통해 MEG 과제용 패러다임을 개발하고, 과학교육 전공 여자 대학원생 5명(M=26.4, SD=2.30)을 대상으로 인과적 의문생성간 MEG data를 수집하였다. 이를 통해 인과적 의문 유형별 고유 특성을 확인하기 위해 MEG ERF components 분석을 실시하였다. 인과적 의문 생성시 나타나는 ERF components 분석 결과 M1(100~130ms), M2(220~280ms), M3(320~390ms), M4(460~520ms) 총 4개 components 패턴이 발견되었다. M1과 M2의 경우 인과적 의문 사진 과제 제시에 따라 피험자가 관찰하는 동안 보고 되는 것으로 dipole fitting 과정을 통해 두뇌 활성 영역을 확인해 본 것처럼 시각령이 위치하는 후두엽에 걸쳐 확인되었다. M3 components의 경우 인과적 의문에 대한 불확실감을 해소하기 위해 장기기억 저장소로부터 경험 상황을 가지고 오는 귀추의 과정을 반영한다고 볼 수 있다. 이는 이전 경험상황을 분석하는 단계에 해당하며 학생들이 가설을 생성할 때 가장 큰 어려움을 경험하여 교사의 적절한 도움이 요구되는 부분이다. M4 components는 장기 기억 속의 경험 상황에서 인과적 의문에 대한 설명자를 표상하는 단계에 해당하는 것으로 인과적 의문 생성 후 가설을 만드는 전 단계에 해당 한다고 할 수 있다. 본 연구는 확인된 인과적 의문 생성시 나타나는 MEG ERF components와 latency 시간을 통해 인과적 의문 생성에 어려움을 호소하는 학생들에 대한 개별적 교수 처치와 더불어 고등인지 영역의 ERF 연구의 기초를 마련하였다는데 의의가 있다고 하겠다.

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변혁적 리더십 및 서번트 리더십과 조직 구성원의 조절 초점 성향이 개인 창의성에 미치는 영향: 내재적 동기의 매개효과 (The Impact of Transformational Leadership, Servant Leadership, and Followers' Regulatory Focus on Individual Creativity: The Mediation Effect of Intrinsic Motivation)

  • 권상집
    • 지식경영연구
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    • 제17권3호
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    • pp.137-159
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    • 2016
  • Although prior studies suggest that transformational leadership and servant leadership fuel followers' creativity, there is a few study on leadership style and followers' personality interaction. Based on regulatory focus theory, this study believe that interaction impacts of leadership styles and followers' regulatory focus differed in promotion focus and prevention focus employees' creativity. To strengthen causal process and rule out alternative results, this study conducted an experimental study using field employees. Participant were randomly assigned to four conditions (transformational leadership ${\times}$ promotion focus), (transformational leadership ${\times}$ prevention focus), (servant leadership ${\times}$ promotion focus), (servant leadership ${\times}$ prevention focus). The major results of this study suggest that (1) transformational leadership was positively related to promotion focus followers' intrinsic motivation and creativity, and was negatively related to prevention focus followers' intrinsic motivation and creativity. (2) Servant leadership, on the other hand, was positively related to promotion focus and prevention focus followers' motivation and creativity. (3) Intrinsic motivation mediated the relationship between interaction effects of leadership style and follower's regulatory focus style and individual creativity. The results of this study demonstrated a remarkable differential impact based on a simple manipulation inducing feeling or thinking of a responsive situation. This research, measuring interaction impact of leadership and followers' regulatory focus in an experimental context, expands the leadership style and regulatory focus literature and provides future directions on leadership role in personality-related research domains.

An analysis of the component of Human-Robot Interaction for Intelligent room

  • Park, Jong-Chan;Kwon, Dong-Soo
    • 제어로봇시스템학회:학술대회논문집
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    • 제어로봇시스템학회 2005년도 ICCAS
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    • pp.2143-2147
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    • 2005
  • Human-Robot interaction (HRI) has recently become one of the most important issues in the field of robotics. Understanding and predicting the intentions of human users is a major difficulty for robotic programs. In this paper we suggest an interaction method allows the robot to execute the human user's desires in an intelligent room-based domain, even when the user does not give a specific command for the action. To achieve this, we constructed a full system architecture of an intelligent room so that the following were present and sequentially interconnected: decision-making based on the Bayesian belief network, responding to human commands, and generating queries to remove ambiguities. The robot obtained all the necessary information from analyzing the user's condition and the environmental state of the room. This information is then used to evaluate the probabilities of the results coming from the output nodes of the Bayesian belief network, which is composed of the nodes that includes several states, and the causal relationships between them. Our study shows that the suggested system and proposed method would improve a robot's ability to understand human commands, intuit human desires, and predict human intentions resulting in a comfortable intelligent room for the human user.

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