• 가정간호학회지
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• 제25권2호
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• pp.139-146
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• 2018

Purpose: This study aimed to improve nursing practice efficiency by analyzing and comparing the emotional labor, job stress, and performance of nurses in comprehensive nursing care wards and in general wards. Methods: The study surveyed 151 nurses in comprehensive nursing care and general wards. The results were analyzed by ${\chi}$ 2test, ANOVA, and Pearson's correlation coefficient. Results: There were no statistically significant differences in terms of emotional labor, job stress, and performance for the two different types of nurses. Statistically significant positive correlations were noted between job stress and emotional labor, nursing performance, emotional labor, and job stress in the comprehensive nursing care wards, and between job stress and emotional labor, and nursing performance in the general wards. Conclusion: A longer duration of direct nursing in comprehensive nursing care wards tended to increase, emotional labor and job stress. However, the quality of nursing provided to patients tended to improve. Therefore, it is necessary to establish an institutional plan for carrying out efficient nursing while reducing emotional labor and job stress among nurses in comprehensive nursing care wards.

• 한국산학기술학회논문지
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• 제15권8호
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• pp.4908-4918
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• 2014

본 연구는 노인요양시설 준고령 요양보호사의 경험을 통해 돌봄노동의 특성과 의미를 규명하는 것이다. 이를 위해 경기도에 소재한 노인요양시설에서 근무하고 있는 요양보호사 15명을 대상으로 심층면접을 실시하였고, 질적연구 방법에 의한 분석을 하였다. 면접은 '준고령 요양보호사의 돌봄노동에 대한 인식', '돌봄 과정에서 경험하는 스트레스와 대처', '돌봄노동이 주는 성찰적 의미'에 초점을 맞추었다. 분석 결과, 준고령 요양보호사들은 돌봄노동을 통해서 긍정적인 경험을 하는 것으로 나타났다. 이러한 결과는 준고령 요양보호사에 의한 돌봄노동의 성격을 새로운 관점에서 파악하는데 기여할 것으로 본다.

• 대한가정학회지
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• 제48권7호
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• pp.23-32
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• 2010

The purpose of the present study was to examine the child care teacher's ego-resilience, emotional labor, and personal characteristics on their burnout. It was expected that the child care teachers would feel less burnout if they have higher ego-resilience and lower emotional labor compared to those with lower ego-resilience and higher emotional labor. A survey was administered to 218 child care teachers in Seoul area using Maslach Burnout Inventory, California Personality Inventory, and Emotional Labor Scale. Data were analyzed with descriptive statistics and multiple regression using SPSS PC program(12.0 version). Major findings were as follows: First, child care teachers' burnout was not so high. Second, teacher's burnout was different depending on their personal factors such as age, marriage, and income. Last, child care teachers' burnout was explained by their emotional labor and egoresilience.

• 의료커뮤니케이션
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• 제13권2호
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• pp.141-148
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• 2018

Background: The purpose of this study is to identify the degree of emotional labor, mental health care, care performance of certified caregivers for elder with dementia, and the factors that affect care performance. Methods: In order to collect data, structured questionnaire was used for 197 caregivers who worked at 3 dementia specialized facilities located in D city. Data were analyzed by t-test, ANOVA, correlation and multiple regression using SPSS/WIN 20.0. Results: Care performance had negative relationship with emotional labor(r=-.320, p<.000) and mental health(r=-.240, p<=001). Emotional labor had positive relationship with mental health(r=.208, p=.003) And the prediction factors influencing care performance were health status(${\beta}=.363$, p<.001), emotional labor(${\beta}=-.242$, p<.001), mental health(${\beta}=-.223$, p=.001). The total variance was 38.9% by predictors(F=25.978, p<.001). Conclusion: Based on the results of this study, in order to improve the care performance mental health program should be provided and good health management is needed to improve health status. And also it is necessary to develop and apply new strategies to reduce emotional labor of the dementia facility caregivers.

• 페미니즘연구
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• 제11권2호
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• pp.49-83
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• 2011

이 글은 복지국가의 핵심적 키워드인 '돌봄'과 '돌봄노동'의 특성을 살펴보면서, 여성들 간의 차이에 주목하여 '돌봄노동'의 제도화 방식을 살펴보고자 했다. '돌봄'은 도덕성의 표현이자 구체적인 노동을 수반하는 행위로 정의할 수 있으나, 복지국가에서의 돌봄노동은 '의존자를 돌보는 활동'으로 제한하여 가사노동과 조작적으로 분리하는 것이 정책적 제도화에 유용한 것으로 보았다. 돌봄노동은 동기적 측면에서 시장노동과 구분되지만 정서적이고 도덕적인 특성 그 자체는 표준화되거나 상품화되는데 한계가 있다는 점을 인식하고, 돌봄 제공자에게 정서적 동기를 부과하는 것은 현실적이지 않음을 지적했다. 여성의 가족 내 무급 돌봄 책임을 탈가족화를 통해 제도화하는 복지국가는 돌봄 노동에 대한 급여지급과 사회적 서비스 확대를 통해 구체화되는데, 이러한 돌봄노동의 제도화방식은 여성임금노동자와 여성전업주부, 돌봄 제공자와 돌봄 이용자로서의 여성, 그리고 여성계층의 양극화와 같은 여성내부의 차이에 영향을 주게 된다. 현금급여 중심의 돌봄노동 제도화는 가족 내 성별분업을 강화할 수 있으며, 전근대적이며 불평등한 권력관계의 노동과정을 가져올 가능성이 높고, 돌봄 노동력 자체를 양극화시킬 수 있으며, 더불어 좋은 일자리로서의 돌봄 일자리 확대를 어렵게 하는 문제점 등이 있다. 여성주의 진영의 복지국가운동은 '돌봄노동'의 탈가족화를 서비스 확대로 제도화하고 이와 동시에 돌봄노동의 탈성별화를 위한 정책 목록을 준비할 필요가 있다.

• 한국직업건강간호학회지
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• 제25권3호
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• pp.148-155
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• 2016

Purpose: This study aimed to understand the degree of clinical nurses' emotional labor that they perceive in the relationships with people related to their work. Methods: This study was a descriptive research, and its subjects were 167 nurses in five university hospitals located in B and Y city. The degree of emotional labor was measured with Visual Analogue Scale (VAS). Data were collected from April to May in 2015, and analyzed by descriptive statistics, t-test, ANOVA, $Scheff{\acute{e}}$ and Games-Howell examination. Results: The score of the emotional labor of health care providers and visitors were higher than non-health care providers. Among health care providers, doctors had the highest emotional scores, and fellow nurse and nurses other departments were followed after that. Among visitors in hospital, patients and their family had the higher emotional labor scores than care givers. There was statistically significant difference in the emotional labor, according to the subjects' educational level, age, wages, job position, and working departments. Conclusion: Clinical nurses perceived emotional labor not only from the interaction with patients, but also from the interaction with the various other persons concerned such as health care providers, non-health care providers and visitors.

• 여성건강간호학회지
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• 제4권3호
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• pp.297-308
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• 1998

The purpose of this study was to define whether NSILQ is useful for the nursing student in supporting women labor room(Nursing Support in Labor Questionnaire). The retrospective study was conducted to identify the helpfulness of nursing student support behaviors as perceived by women in Labor. This sample of 152 women completed two data collection instruments : a demographic & obstetric questionnaire(12) and NSILQ(20). The data were analyzed by Cronbach alpha, descriptive statistics, t-test, ANOVA with SAS program. The result of this study are as follows. 1. All of NSILQ nursing behaviors were perceived as helpful in this study. The total mean of perceived score was $3.4{\pm}0.90$. 2. According to the type of nursing support, the mean of Affect(AT) care was $3.48{\pm}0.79$, the mean of Aid(AD) care was $3.37{\pm}0.82$, the mean of Affirmation(AM) care was $3.35{\pm}0.90$. Among the type of care, the AD care was 52.2%, and the most helpful one. 3. The significant characters of nursing support are antenatal care numbers and husband with or not in labor process. In the group of score of nursing support, the number of antenatal care was low(F=3.90, P=0.02). The score of the group husbands in labor process was higher.(T=4.55, P=0.001). 4. The significant characters of influencing on nursing support required are the person who helped and whether women has job or not. 5. The highest numbers of wanting nursing support are Aid cares(74.3%). The care the women wanted mostly was Aid cares (74.3%; pain control in labor(56.6%), physical comfort(6.6%), coach in labor(3.9%), explain of dilatation(1.3%) in rank.

• 한국보육지원학회지
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• 제15권5호
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• pp.87-111
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• 2019

Objective: The purpose of this study is to investigate the effect of the level of communication difficulty between child-care teachers and parents and teachers' job satisfaction on teacher's emotional labor. Methods: The data of 137 questionnaires collected in Y city, Gyeongggi-do were analyzed. The respondents of the questionnaires were teachers of 0-5 year old children. Statistical analyses were performed using frequency analysis, explorative factor analysis, independent t-test, One-way ANOVA, and multiple regression analysis at the p < .05 by SPSS 24.0 program. Results: First, there was no statistically significant difference on child-care teachers' communication difficulties with parents by sociological variables of child-care teachers. Second, there was no statistically significant difference on teachers' job satisfaction by sociological variables of child-care teachers. However, there were significant differences on the sub-factors of job satisfaction by teaching careers, types of workplace, and marital status. Third, these two factors were found to be important predictors of child-care teachers' emotional labor. Conclusion/Implications: In order to reduce the emotional labor experienced by child-care teachers in early childhood care settings, it will be necessary to pursue a multi-faceted approach to improving the working environment.

• 간호행정학회지
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• 제17권4호
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• pp.451-461
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• 2011

Purpose: The purpose of this study was to explore emotional labor experienced by nurses in ambulatory care setting. Method: The phenomenological method developed by Giorgi was used for this study. The participants were 9 nurses who had experienced emotional labor. Data were collected between May and August 2010 by face-to-face interviews. The interview was recorded and then transcribed. Results: The constituents associated with the meaning of the nurses' experiences of emotional labor in ambulatory care setting were as followings: bearing down of suffering emotions coming up from the bottom, feeling loneliness when having to undertake care alone by oneself, having conflict between nursing professional and services, managing mind by means of both internal and external resources, getting ridding oneself of conflict with forced emotions over time. Conclusions: The results of this study should contribute to a deeper understanding of the meaning of emotional labor experienced by nurses in ambulatory care. The results also highlight the need to develop programs for nurses in ambulatory care setting to help them express their real action.

• 가족자원경영과 정책
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• 제13권1호
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• pp.61-81
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• 2009

The purpose of this study was to investigate the policy demands of the family sector for work-family balance, with a focus on the child care and household labor provisions. For empirical analysis, data were collected from 197 dual-income families with at least one young child under age 10 in the metropolitan area via self-administered questionnaires. The major findings of this study were as follows. First, child care provisions for working mothers and fathers were insufficient and unfair, and the ratio of child care provisions offered by familial child care network was high. The characteristics of child care provisions for working parents were associated with family structure, working conditions, and demographic variables. Second, household labor provisions for working mothers and fathers were also insufficient and unfair, and the ratio of socialization was high. Third, the level of family satisfaction varied by the level of child care and household labor provisions, respectively, controlling family structure, working conditions, and demographic variables. The empirical results of the study provided policy implications for work-family balance.