• KSII Transactions on Internet and Information Systems (TIIS)
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• 제17권8호
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• pp.2222-2240
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• 2023

Brand fandom refers to a collection of consumers with strong emotions toward a brand. Studying the dynamics of brand fandom can help brands understand which services or strategies influence their consumers to become a part of brand fandom. However, existing literature on fandom in the last three decades has mainly used qualitative methods, and there is still a lack of research on fandom using quantitative methods. Specifically, previous studies lack a framework for locating fandoms from online textual data and analyzing their dynamics. This study proposes a framework for exploring brand fandom dynamics based on online textual data. This framework consists of four phases based on the design thinking model: Preparing Data, Defining Fandom Categories, Generating Fandom Dynamics, and Analyzing Fandom Dynamics. This framework uses techniques such as social network analysis and process mining, combined with brand personality theory. We demonstrate the applicability of this framework using case studies of two Korean home appliance brands. The dataset contains 14,593 posts by consumers in 374 online communities. The results show that the proposed framework can analyze brand fandom dynamics using textual customer data. Our study contributes to the interdisciplinary research at the intersection of data-driven service design and consumer culture quantification.

• 패션비즈니스
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• 제25권1호
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• pp.165-178
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• 2021

With rise in economic activity of fandoms, fashion brands often collaborate with K-pop stars such as BTS to enhance brand preference and sales. This study analyzes why people engage in fandom activity and its effects on collaboration fashion brand preference by focusing on 'BTS' and fandom 'Army'. This study aims to provide information to establish marketing strategies by identifying the influence of fandom culture related to the Korean Wave and the fashion industry, and empirically analyzing factors affecting active customer formation for long-term growth. The data were collected from BTS fan club 'Army' and a total data sets were analyzed using SPSS25.0 statistics program. The findings of this research were as following. Frist, BTS fandom motivation were identified as Need for Approval, Communication Need, Professionalism Need, Need to Belong, Consumption Need and the BTS fan groups were categorized into 3 groups. Third, comparing BTS goods values and collaboration brand preference an excess in each group was revealed. This study is significant because it provides essential data for the marketing strategy of fandom market by comparing marketing effects of BTS with the characteristics of fandom consumers and identifying the different desires of each group. As a result of this research, it can be seen that BTS an influential leading brand, has been adopted, and the research direction of empirical analysis has been presented. In practice companies can select specific fandom targets by using the sub-levels of fandom types that have become clear and implement marketing strategies of the fandom market.

• 한국의류산업학회지
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• 제23권5호
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• pp.559-575
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• 2021

The popularity of K-pop, the development of diverse media and communications, and rapid globalization are increasing consumers' attachment to celebrities. These celebrities, called "Human brand", have a growing impact on consumers. However, research on idol celebrities has been conducted mainly on teenagers. Furthermore, there are limits to the studies on consumers' attachment to idol celebrities who do not advertise specific products and intention to purchase products which are not advertised but related to the idol human brand. Therefore, this study has been conducted on 301 out of 400 adult women in their twenties to forties in Korea to examine the relationship between the characteristics of the idol human brand, attachment to the idol human brand, desire to imitate the idol human brand, desire to identify with the idol human brand and its fandom community, and the effect on purchase intention. For the statistical analysis, SPSS and AMOS were used. The study found that the characteristics of the idol human brand which are trust, professionality, social attractiveness, and physical attractiveness positively influenced attachment to the idol human brand. The attachment to the idol human brand positively affected the imitation desire toward the idol human brand, and the identification desire with the idol human brand, and to identify with its fandom community. Additionally, the desire to imitate and to identify with the idol human brand and its fandom community positively affected the intention. Furthermore, the relationships between all variables were found to have a significant mediating effect.

• 한국멀티미디어학회논문지
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• 제25권11호
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• pp.1601-1612
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• 2022

As human brands, Idols, the central members of K-pop, are actively engaging in various industries based on the support of their fandoms, greatly impacting the national economy. In particular, due to the development of digital devices and technologies, they are active both online and offline, and idol avatars are a significant part of their activities across diverse contexts. Therefore, this study aims to categorize avatars used in various contexts and explore fandoms' perceptions according to each type. Based on case studies and literature review, idol avatar usage was categorized into products, supplier-led content, and interactive content, and accordingly, surveys and in-depth interviews were conducted. As a result, regardless of category, fandom showed a negative perception of idol avatar usage, as shown in the order of interactive content, supplier-led content, and products. Regarding human brand characteristics of idol avatars, attractiveness was evaluated higher than intimacy and likeability. However, the attachment to real-life idols showed a higher correlation with the characteristics of intimacy and likeability than attractiveness. This study is significant as it looked at the future directions of idol avatar usage by analyzing the fandoms' perception of avatar usage in the K-pop industry from a human brand perspective.

• 인터넷정보학회논문지
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• 제20권5호
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• pp.87-94
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• 2019

본 논문에서는 4차 산업혁명시대에 소셜 네트워크 상에서 축적된 소비자들의 비정형 데이터를 서비스디자인과 사회심리학적 측면에서 데이터를 활용해 분석하는 방법을 제안하였다. 먼저 물리적인 공간보다 소셜 네트워크 상의 공간에서 주관적이며 집단적 행위를 보여주는 팬덤 현상을 데이터서비스의 관점에서 정의하였다. 팬덤 모델은 기존의 서비스디자인에서 개인적인 수준으로 분석하였던 고객의 페르소나를 집단적인 수준으로 변환시켰으며, 소비자의 빅데이터를 분석하는 소셜 네트워크 분석은 이를 패턴화하고 시각적으로 분석할 수 있는 효율적인 방법으로 제시하였다. 소셜 리스닝으로 수집한 소비자의 데이터는 연관성, 안정성, 결측정도, 그리고 고유성을 기준으로 Column별 데이터전처리를 진행하였다. 위의 데이터를 기반으로 기업의 브랜드 전략을 적극적 개입형과 소극적 개입형으로 나누고 이러한 전략적 태도가 소비자의 팬덤 커뮤니티의 성장방향성에 미치는 영향을 분석하였다. 이를 위해 소비자의 팬덤 모델을 브랜드전략이 가지는 총 4가지 전략인 독립형, 분산형, 통합형, 그리고 중앙집중형으로 나누어서 제안하였고, 소비자의 팬덤 형상을 시간에 따라 변화추이를 분석하는 성장모델분석 기법으로 제안하였다.

• 한국엔터테인먼트산업학회논문지
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• 제13권3호
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• pp.351-361
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• 2019

본 논문에서는 현재 세계 음악 시장에서 독보적인 행보를 보이며 주목받고 있는 방탄소년단에 관한 사례 연구를 바탕으로 브랜드 마케팅을 위한 새로운 실천전략을 살펴보고자 한다. 방탄소년단은 치열한 대중음악 시장의 경쟁에서 살아남는 방안으로 트랜스미디어 스토리텔링을 활용했다. 트랜스미디어 스토리텔링은 여러 가지 미디어를 도구로 활용하여 관객이 다양한 방식으로 콘텐츠를 감상하는 한편, 직접 콘텐츠 생산에 참여할 수 있게 하여 기존의 스토리텔링과는 다른 차원의 입체적인 경험을 제공한다. 방탄소년단은 트랜스미디어 스토리텔링 방식을 적용하여 앨범과 뮤직비디오를 포함, 웹툰, 단편소설, 숏필름 등 복합적인 미디어를 통해 특유의 세계관을 확립함으로써 방탄소년단 고유의 브랜드 정체성을 구축했다. 이와 함께 팬들이 직접 참여하여 적극적인 상호작용을 할 수 있는 다양한 프로젝트를 기획하여 단순히 생산자-소비자 관계를 넘어 스타와 팬이 함께 하는 공동체 관계를 형성함으로써 전 세계를 아우르는 탄탄한 팬덤을 구축하고 브랜드 충성도를 향상했다. 방탄소년단의 이러한 사례는 트랜스미디어 스토리텔링을 활용하여 소비자와 브랜드 간 긍정적인 관계를 형성하고 브랜드 충성도를 높일 수 있는 가능성과 잠재성을 보여주는 것으로, 향후 다양한 분야에서 벤치마킹할 수 있다.

• 유통과학연구
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• 제19권9호
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• pp.113-123
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• 2021

Purpose: BTS Meal at McDonald's was launched in May 2021 in selected countries all over the world. BTS fans in Indonesia bought the BTS Meal and collectively donated to the online delivery drivers as a form of empathy. As a quantitative study, this paper aims to identify the influencing factors in sociopsychology for fans to buy products (BTS Meal) available online using celebrity endorsement strategy, as well as demonstrating social empathy as an extended effect. Research design, data and methodology: empirical research was conducted through an online survey sent to 150 participants using the purposive sampling method. Participants were BTS fans, or ARMYs, who bought BTS Meal and conducted donations. Data were then sorted and processed with path regression. Results: preference and role model influenced the buying behavior; however, these factors influenced social empathy only when mediated by consumption. Preference and role model alone did not have a direct influence on social empathy. Conclusions: Consumer behavior insight is relevant in distribution science. A meal distribution involving brand ambassadors is considerable, particularly with celebrities demonstrating quality in capturing fans' hearts through role modeling. When a distribution is conducted online using a brand ambassador, buying behavior could lead to a social impact.

• 한국의상디자인학회지
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• 제24권1호
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• pp.83-98
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• 2022

This study identified the characteristics of the subculture aspects that led to the success of luxury brands and analyzed the implications of those aspects. For this, semantic analysis in a socio-cultural context was performed. Additionally, this study took the theoretical background, the change in subculture and post-subculture, the digital youth generation, and the change in the meaning of subculture style into consideration. The subculture style aspect and its meaning in luxury fashion brands were analyzed as follows: First, there are challenges that betray the legitimacy or values of luxury brands. Through this, the brand gained recognition and increased sales, and the designer gained a reputation as an innovative creative director. It can be seen that more successful branding was promoted by securing a more subcultured fandom. Second, by combining subculture image fragments, these brands cater to the diverse tastes of a myriad of subcultures. This maximizes commercial profits. Third, most promotional marketing activities are collaborative and done digitally, which allows for a wider customer base, but the difference is in digital capabilities. Limited editions or application use on social networks can act as another driver. It is said that the distinction in high-priced luxury brands is not only driven by economic power but also by sub-cultural capital and digital ability.

• 문화기술의 융합
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• 제6권3호
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• pp.111-116
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• 2020

2021년 10월 5일 스티브 잡스 사망 10주년을 추모하는 기업 문화마케팅 사례 연구이다. 기업 문화마케팅은 스티브 잡스의 팬덤을 통해 문화소비자 가치를 도출하고, 기업의 브랜드 이미지 제고와 수익을 달성하고자 한다. 빅데이터에 따르면, 스티브 잡스의 브랜드 이미지는 '혁신', '최초', '창의성', '변화', '디자인'이 도출되었다. 그래서 스티브잡스의 브랜드 이미지와 연관성이 높은 슈피겐코리아의 융복합문화공간 '슈피겐홀'과 전 애플 CEO 스티브 잡스의 소재로 제작된 디지털 오페라 <스티브 잡스의 혁명>의 연관성을 빅데이터로 분석하고, 문화콘텐츠 전문가의 의견을 수렴했다. 슈피겐코리아와 디지털 오페라 <스티브 잡스의 혁명>은 스티브 잡스의 희로애락 스토리, 슈피겐코리아의 VIP 회원의 프리미엄 서비스 제공, 언론홍보는 '국내 최초', 유명 연예인 공연장소와 문화예술 장소로 적합한 강남의 '슈피겐홀', 공연 티켓의 수익은 기부로 기획했다. 본 연구는 남성 CEO만의 인생 스토리 연구와 문화 도시 계획에 적합한 연구이다. 연구의 한계점은 장르별 다양한 작품의 분석과 업종에 따른 소비자 가치 분석 시도가 필요하겠다.