• Asia Marketing Journal
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• 제22권4호
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• pp.1-25
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• 2021

This paper explores how the positive effect achieved when consumption value matches brand benefit can increase brand loyalty. Prior research on consumption value mainly focused on perceived value; these studies omit consumers' views of consumption value. Therefore, this study examines the effect of congruence between consumption values (functional, emotional, social, and ethical value) and perceived brand benefits (enabling, enticing, symbolic, and socially responsible benefits) on consumers' brand identification, trust, and loyalty. We find a positive effect on brand identification and brand trust when a consumer's value is similar to a brand benefit, particularly between functional value and enabling benefit, and ethical value and socially responsible benefit. However, congruence between consumption value and perceived brand benefit only had an indirect effect on brand loyalty by mediating brand identification and trust. This study provides a basis for implementing a marketing strategy to build brand assets and increase brand loyalty by providing consumers with the value they want in a diversified market.

• 한국콘텐츠학회논문지
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• 제16권5호
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• pp.686-697
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• 2016

본 연구에서는 추격 브랜드확장 상황에서 선행 브랜드확장과 추격 브랜드확장의 시장성과가 추격확장제품의 모브랜드에 미치는 반향효과에 대해 살펴보았다. 이를 위해 2(선행 브랜드확장의 시장성과: 성공/실패)${\times}$2(추격 브랜드확장의 시장성과: 성공/실패) 집단간 실험설계를 적용하였다. 가설검증은 이원분산분석(2-Way ANOVA)을 통해 이루어졌다. 그 결과, 추격 브랜드확장이 성공했을 경우 추격확장제품의 모브랜드에 대한 평가는 선행 브랜드확장이 실패했을 때 더 긍정적이었다. 하지만 추격 브랜드확장이 실패했을 경우 추격확장제품의 모브랜드에 대한 평가는 선행 브랜드확장이 성공했을 때 더 부정적인 것으로 나타났다.

• 한국콘텐츠학회논문지
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• 제15권5호
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• pp.455-463
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• 2015

최근 스마트폰의 보급률이 높아지면서 모바일을 통한 브랜드 애플리케이션(이하 앱)이 급속히 늘어나고 있다. 이러한 브랜드 앱은 기업의 제품 및 서비스 콘텐츠를 마케팅하는 수단으로 활용되고 있으며, 많은 소비자들이 이러한 콘텐츠들을 브랜드 앱을 통해 이용하고 있다. 하지만 앱의 특성상 쉽게 다운받고 또한 삭제할 수 있기에 지속적인 사용에 관한 연구가 필요하다. 따라서 본 연구에서는 브랜드 앱의 다양한 체험이 지속적 사용의도에 어떠한 영향을 미치는지 확인해 보았다. 분석결과 브랜드 체험의 감각, 감성, 행동, 인지적 체험은 브랜드 몰입에 긍정적인 영향을 미치고 브랜드 몰입은 브랜드 충성도와 지속적 사용의도에 긍정적인 영향을 미치며, 브랜드 충성도는 지속적 사용의도에 긍정적인 영향을 미치는 것으로 나타났다. 즉, 브랜드 앱의 다양한 체험을 경험한 소비자는 브랜드에 대한 몰입도가 높아지고 이렇게 형성된 몰입은 브랜드에 대한 충성심을 갖게 하며, 결국 지속적으로 브랜드 앱을 사용하게 만들 수 있다는 것이다. 따라서 기업에서는 브랜드 앱을 통해 소비자들이 다양한 체험을 경험할 수 있게 콘텐츠를 개발한다면 좋은 마케팅 성과를 얻을 수 있을 것이다.

• 한국콘텐츠학회논문지
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• 제18권11호
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• pp.38-46
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• 2018

본 연구는 브랜드 경험(BX : Brand Experience) 기반의 브랜드 디자인 시스템 개발사례에 관한 연구로, 2018년 1월 - 4월에 진행된 정가(家)네곳간 브랜드 디자인 시스템 개발 사례를 토대로 연구 하였다. 브랜드의 경험은 소비자의 주관적이며 내적인 반응이며, 브랜드 아이덴티티를 포함한 브랜드 디자인의 자극을 통해 발생하는 소비자의 반응이다. BX 디자인은 브랜드의 경험을 바탕으로 브랜드와 관련된 자극으로 브랜드디자인의 자극물과 소비자가 브랜드와 접촉을 통해 일어나는 반응이 서로 상호작용 함으로써 브랜드에 대한 경험이 발생한다. BX 디자인의 시스템에서 가장 중요한 부분은 브랜드의 다양한 접점에서 소비자가 특정 브랜드에 대한 브랜드이미지를 형성하는 과정에서 특정 브랜드의 제품이나 서비스를 선택하는데 있어 매우 중요한 역할을 하는 것이다. 본 연구에서는 BX디자인을 기반으로 진행된 정가(家)네곳간 브랜드 디자인 시스템의 개발 전략과 함께 최종 완성된 브랜드 디자인 시안을 제시하였다. 그 결과, 정가(家)네곳간 브랜드 경험 디자인의 조형성과 연상성이 통계적으로 유의미한 것으로 나타났다(F=30.961, p<.001). 브랜드 디자인 선호도는 조형성(${\beta}=.443$, p<.001), 연상성(${\beta}=.218$, p<.001)순으로 브랜드 디자인 선호도에 영향을 미치는 것으로 나타났다.

• 유통과학연구
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• 제18권10호
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• pp.5-14
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• 2020

Purpose: Early morning delivery markets have grown exponentially in the last few years. This study aims to verify the effects of brand experience factors and brand personality factors of Market Kurly, a representative early morning delivery brand, on brand attachment and brand loyalty. Research design, data, and methodology: For this purpose, 204 ordinary people in their 20s and 40s who have experience in using Market Kurly were surveyed. 7 hypotheses were verified by using hierarchical regression analysis. Results: Affective experience, intellectual experience, and behavioral experience among brand experience factors had a positive effect on brand attachment. Also, brand personality-self-image congruence and brand personality-human brand congruence as brand personality factors had a positive effect on brand attachment. The brand attachment was identified as an important preceding factor to explain the brand loyalty of Market Kurly. Conclusions: When applying brand experience factors to the early morning delivery service context, each brand experience factor affected brand attachment and brand loyalty. The scope of research on brand personality-self-image congruence was expanded in that it considered both brand personality-human brand congruence and brand personality-self-image congruence. This study provides academic and practical implications by revealing that brand experience factors and brand personality factors can positively affect brand attachment and brand loyalty.

• 한국의류학회지
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• 제36권10호
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• pp.1058-1073
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• 2012

This study examines the effects of collaboration type and brand sensitivity on consumer responses toward fashion collaboration brands. For this study, six brands of fashion collaboration were selected by collaboration types: collaboration with same industry (Uniqlo-Jill Sander, H&M-Sonia Rykiel, and Levis-Jean Paul Gaultier) and collaboration with different industries (LG-Prada, Samsung-Armani, and LG-Levis). A selfadministered questionnaire was developed based on the literature that mainly included brand sensitivity, consumer response (brand association, brand values, and purchase intention), and marketing strategic elements in the context of fashion collaboration. For collecting the data, respondents were asked to choose and assess a previously purchased brand. A total of 299 usable data responses were obtained from Korean consumers aged from 15 to 40 years old. The consumer response toward the fashion collaboration brand consisted of four factors: Emotional value, perceived quality, symbolic value, and brand association. The results showed that the collaboration type had the main effect on emotional value, symbolic value, and purchase intention. Brand sensitivity had the main effect on brand association, emotional value, symbolic value, and purchase intention. There was also an interaction effect on emotional value. With respect to strategic marketing elements, product differentiation, premium pricing, and value pricing had partially positive effect on consumer responses; however, promotion had a negative effect on consumer responses (e.g., perceived quality, and emotional value). In addition, collaboration type or brand sensitivity moderated the effect of strategic marketing elements on consumer responses. This study discussed a managerial implication to develop a strategic brand alliance to manage brand equity in the fashion marketplace.

• 유통과학연구
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• 제20권2호
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• pp.11-18
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• 2022

Purpose: The purpose of this paper is to investigate the influence of brand equity on customer purchase decision (CPD) of products for retailers distribution (RB) in Ho Chi Minh city, Vietnam. There are five elements in the brand equity model such as brand awareness, brand association, brand loyalty, perceived quality, and pricing policy. Research design, data and methodology: Qualitative methodology was used for exploring the research model and variables. The survey was conducted to collect data from 251 respondents who bought products at RB in Ho Chi Minh city, which is based on a Likert scale. The collected data were analyzed with the reliability of the scale, exploratory factor analysis, and research hypothesis testing by SPSS 22. Results: The results obtained revealed that brand awareness, brand association, perceived quality, and pricing policy have a significant impact on CPD for RB. Furthermore, the results showed that perceived quality is the most significant component in influencing CPD at retailers. Conclusions: From the research results, some management implications that RB should focus on are perceived quality, choice of pricing policies and strategies, brand building and development to attract more customers as well as enhance its image to improve customers' purchasing decisions of products at retail distributors chain.

• 한국콘텐츠학회논문지
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• 제12권10호
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• pp.499-509
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• 2012

본 연구는 지자체가 보유한 관광자원 브랜드의 개념을 정립하고, 방문객의 관광자원 브랜드에 대한 인식이 재방문과 타인 추천의사 등 충성도에 미치는 영향을 살펴 관광자원 브랜드 구축 필요성과 방안에 대한 시사점을 제시하는데 그 목적이 있다. 이를 위해 선행연구를 통해 지자체 관광자원 브랜드의 개념 및 구성요소를 살펴보고, 관광자원 브랜드 자산 간의 영향관계를 실증 분석하였다. 방문객 수를 기준으로 1천만 명 이상인 4개 지역과 2백만 명 이하인 4개 지역의 대표 관광지 방문객을 대상으로 설문을 실시하여, 수집된 410부를 회귀분석에 이용하였다. 본 연구에서 설정한 가설을 검증한 결과, 지역의 관광자원 브랜드 인지도와 이미지는 브랜드 선호도에 유의한 영향을 주는 것으로 나타났으며, 지역의 관광자원 브랜드 인지도, 이미지, 선호도는 브랜드 충성도에 유의한 영향을 미치는 것으로 나타났다. 또한, 지역의 관광자원 브랜드 인지도는 브랜드 이미지에 유의한 영향을 미치는 것으로 나타났으며, 방문객 만족의 영향하에서 브랜드 자산(인지도, 이미지, 선호도)은 브랜드 충성도에 부분적으로 유의한 영향을 미치는 것으로 나타났다. 세부적인 결과들과 이를 바탕으로 한 관광자원 브랜드 구축 필요성 및 전략방안에 대한 시사점을 제시하였다.

• 한국항해항만학회지
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• 제38권2호
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• pp.177-184
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• 2014

Recently, brand equity is paid much attention in various industries. However, container liner shipping companies are still unfamiliar with this concept, and also the brand equity model has not been tested yet in shipping context. This study, therefore, aims to measure the relative importance of brand equity factors of container liner shipping companies by employing AHP (Analytic Hierarchy Process). This study concludes that perceived quality, in particular cost-related service quality, is the most influential factor of brand equity, while weak support is found for brand association. In addition to this, group comparisons were conducted between shipping companies, freight forwarders and academics. The results will be useful as they firstly define brand equity and its role in shipping context, highlighting the significance of brand management to container liner shipping firms. This evaluation is not an end in itself, but will eventually be utilised as a tool to build competitive advantage which cannot be easily imitated by competitors.

• 한국의상디자인학회지
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• 제10권3호
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• pp.37-46
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• 2008

The purposes of this article are segmenting consumers by brand attachment motives and discovering the differences among the segmented groups in relation to clothing involvement and clothing behavior (ready-to-wear satisfaction, brand loyalty, purchased items, and purchased places). The subjects of this study were male and female consumers, who were residents in Seoul, Korea. The data had been collected during May, 2007, and statistical analyses used for the study were factor analysis, cluster analysis, t-test, and chi-square test. The results showed that brand attachment motive is composed of two factors: brand personality/individuality expression and conformity/status improvement. Based on cluster analysis, there were two brand attachment motive groups: individuality expression and status improvement segments. T-test showed that brand attachment motive segments were significantly different in terms of clothing involvement and clothing behavior (ready-to-wear satisfaction, brand loyalty and purchased items). For example, the individuality expression group was more interested in clothing, was more satisfied with ready-to-wear clothing, had higher brand loyalty, and usually purchased casual wear. Meanwhile, the status improvement group had a higher perceived risk in clothing involvement, was less satisfied with ready-to-wear clothing, had a lower degree of brand loyalty, and preferred to purchase formal wear. The results implied that brand attachment motive is an important variable in market segmentation, in which specific marketing strategies should be implemented for each targeted consumers.