• 제목/요약/키워드: attitude factors

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일부 지역 치과위생사가 경험하는 윤리적 딜레마와 임파워먼트 (Ethical Dilemma and Empowerment among Dental Hygienists in Some Regions)

  • 김미정;박인숙
    • 치위생과학회지
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    • 제12권4호
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    • pp.383-391
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    • 2012
  • 본 연구는 치과위생사가 경험하는 윤리적 딜레마와 임파워먼트의 정도를 파악하여 치과위생사의 윤리적 딜레마를 감소시켜 임파워먼트를 증진시키고 질적인 치위생과정을 수행하는데 기초자료를 제공하고자 일부지역 치과위생사 232명의 설문조사를 분석한 결과 다음과 같은 결론을 얻었다. 1. 대상자의 윤리적 딜레마 정도는 평균평점 1.58점(최대 4점)이었고, 각 영역별 점수를 살펴보면 치과위생사와 전문직 1.79점, 치과위생사와 대상자 1.53점, 생명존중 및 인간의 권리 존중 1.51점, 치과위생사와 협동자 1.49점 순으로 나타났다. 2. 대상자의 일반적 특성 중 학력이 높을수록, 결혼 전까지 잠정적인 직업으로 생각하는 경우에서 윤리적 딜레마가 높았다. 3. 대상자의 임파워먼트는 평균평점 3.05점(최대 5점)이었고, 각 영역별 점수를 살펴보면 지지구조 3.52점, 기회구조 3.18점, 정보구조 3.08점, 자원구조 3.04점 순으로 나타났다. 4. 대상자의 임파워먼트는 일반적 특성 중 학력과 치과위생사의 전문직에 대한 태도에서 유의성있는 차이를 보였으며 전공심화, 학점은행제를 통한 학위 취득자와 치과위생사라는 직업을 평생직업으로 생각하는 경우에서 임파워먼트가 높게 나타났다. 5. 윤리적 딜레마와 임파워먼트는 유의한 역상관관계를 보였다. 치과위생사와 대상자는 정보구조, 지지구조 및 자원구조에서, 치과위생사와 전문직은 기회구조, 지지구조 및 자원구조에서 유의한 상관관계를 나타냈다. 치과위생사와 협동자는 기회구조, 지지구조 및 자원구조에서, 생명존중 및 인간의 권리존중은 자원구조에서 유의한 상관관계를 나타냈다. 6. 대상자의 윤리적 딜레마에 영향을 미치는 요인은 결혼여부와 임파워먼트에서 유의한 것으로 나타났고 임파워먼트는 나이, 학력 및 윤리적 딜레마에서 유의한 관계가 있는 것으로 나타났다. 윤리적 딜레마가 낮을수록 임파워먼트가 높다는 본 연구결과를 바탕으로 윤리적 딜레마를 효과적으로 해결할 수 있도록 여러 가지 중재프로그램의 개발과 함께 임파워먼트를 높일 수 있는 전략개발 및 적용연구가 필요할 것으로 사료된다.

공공부문 사물인터넷의 지각된 사회적 유용성 및 지속사용의도 향상을 위한 결정요인에 관한 연구 (A Study on the Determinants of Perceived Social Usefulness and Continuous Use Intention of the Internet of things in the Public Sector)

  • 윤승정;김민용
    • 경영과정보연구
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    • 제36권1호
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    • pp.115-141
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    • 2017
  • 본 연구는 최근 지속적으로 주목 받고 있는 사물인터넷 중 공공 부문에 대한 핵심적인 기술수용요인을 찾고자 한다. 기존연구에서는 사물인터넷은 디지털 시스템을 작동하기 위해 인간의 개입이 거의 관여하지 않는 반면 사람에게 전달하는 많은 산출물(정보)을 제공한다는 점에서 전통적으로 사용해 온 디지털 시스템과 매우 다르다고 정의하고 있다. 일반적으로 전통적인 디지털 시스템은 사람이 주체이지만, 사물인터넷은 디지털 시스템을 작동하기 위하여 인간이 객체가 되는 것이다. 다시 말하면, 사물과 사물간의 네트워크만을 가지고도 디지털 시스템을 작동하게 할 수 있다는 것을 말한다. 결국 이러한 장점들이 그 기능을 발휘하여 공공부문에서 사물인터넷을 통하여 사회적 비용을 상당히 줄이는 성과도 최근 보고된바 있다. 그러나 이러한 많은 사물인터넷의 강점에도 불구하고 사물인터넷에 대한 사용자의 기술수용요인을 구체적으로 밝힌 연구는 거의 없다. 이는 사물인터넷의 개발 시에 목적성에만 부합하면 된다는 개념을 말하고 있다. 만약 이러한 목적 부합적인 개발에만 집중하게 되면, 사용자가 어떤 기술을 사용하고 있는지 구체적인 이유에 대하여 간과하게 되어 향후 사용자들은 지속적 사용을 거부할 수 있다는 것을 의미한다. 이에, 본 연구에서는 1986년부터 2003년까지 기술수용모델에 대한 도입, 확인, 확장, 정교화의 4단계 과정을 거친 검증모형을 활용하여 공공부문에 사물인터넷 개발 시에 반드시 반영해야 할 요인들을 사용자들로부터 찾고자 한다. 본 연구결과를 요약하면, 공공사물인터넷의 결과에 대한 설명력이 가장 중요한 요인으로 유일하게 지각된 사회적 유용성과 사용용이성에 영향을 주는 것으로 나타났다. 결국 사용자에게 사용에 대한 긍정적 태도를 확보한 경우 지속사용의도를 긍정적 영향을 미치는 것을 알 수 있다. 본 연구의 시사점을 정리하면, 공공사물인터넷 서비스가 제공될 때는 결과에 대하여 사용자가 쉽게 이해할 수 있으며, 사람과 사물이 그리고 사람 간에 그 결과에 대하여 상호소통이 가능해야 함을 의미한다. 이는 현재 제공 되고 있는 공공 사물인터넷에 결과에 대한 이해를 위해 사용자 노력이 많이 필요하다는 것을 말한다.

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지역사회의 폭력남편과 가정폭력범죄 행위자들의 특성 비교 (A Comparison of the Characteristics of Maritally Violent Men in a Community Sample and Batterers in the Criminal Justice System)

  • 장희숙
    • 한국사회복지학
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    • 제58권4호
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    • pp.141-168
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    • 2006
  • 본 연구는 사회에 노출되지 않은 지역사회의 폭력남편들과 사법부의 처벌을 받은 아내폭력 가해남성들의 중요한 특성이 무엇이며, 서로 어떻게 다른지 밝히고자 하였다. 이를 위해 152명 비폭력 남성들과 사법체계의 사회기관과 접촉이 없는 82명 폭력남편들, 그리고 가정폭력범죄 처벌을 받은 336명 행위자들을 세 집단으로 분류해서 비교하였다. 다항로지스틱 회귀분석의 결과를 요약하면 다음과 같다. 비폭력 또는 지역사회 폭력집단을 예측하는 요인들은 자녀폭력, 부부평등결정권, 소득으로 나타났다. 법원의 처벌을 받은 행위자들은 아내폭력을 허용하는 태도, 학력, 자녀폭력, 질투심에서 비폭력 남편들과 구별되고 있었다. 사법체계에 노출되지 않은 지역사회의 폭력남편들은 노출된 집단보다 학력이 높고, 결혼기간이 길며, 스트레스 수준이 월등하게 높았다. 반면 가정폭력범죄 행위자들은 지역사회 폭력남편들에 비해 알코올 문제와 폭력을 허용하는 태도를 더 많이 가지고 있었다. 본 연구는 총 333명을 대상으로 MCMI-III 척도에서 제시하는 성격을 유형별로 살펴보았다. 지역사회 폭력남편들은 다른 두 집단에 비해 수동공격적인 성향이 강하고, 사법체계 행위자들보다 자기애성이 강한 것으로 나타났다. 사법체계 폭력집단에서는 상대집단들과 비교할 때 외상 후 스트레스장애만이 고유한 특성으로 발견되었다. 이러한 결과들을 기초로 이론적 논의와 실천적 방안이 제시되었다.

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의료기관 QI 담당자의 목표추구몰입에 관한 연구 (A Study on the Goal-Orientation of QI Performers in the Medical Centers)

  • 김미숙;박재성
    • 보건의료산업학회지
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    • 제2권1호
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    • pp.105-124
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    • 2008
  • The purpose of this research is to provide the data base for the activation of Quality Improvement operation through investigating the status of Quality Improvement operation, and finding out factors influencing on the goal-orientation of QI performers in the medical centers of more than one hundred beds where are practicing Quality Improvement operation. In order to reach the purpose, document study was carried out grounded on the proceeding researches and formulated statistical data in relation with the status of Quality Improvement performers, and proof study was carried out through questionnaire survey. The subjects of the survey were the Quality Improvement performers working in seventy three medical centers in Pusan-Gyeongnam, Daegu-Gyeongbuk, and Ulsan. Among eighty three Quality Improvement performers, fifty, five were questionnaire surveyed, on the result of which Reliability Analysis, Factor Analysis, and Multiple Regression Analysis were made, using statistical program. The the results of the proof analysis on this research are as follows. First, in the factors influencing the devoting to goal pursuit of QI performers, organization-goal contribution(0.44) had significant positive effects, while organization conflict(-0.25) had significant negative effects. In other words, the higher the organization-goal contribution was, the higher the devoting to goal pursuit was, while the less the organization conflict was, the higher the devoting to goal pursuit was, which was statistically significant.(p<0.05). Second, in the aspect of goal performance types of QI performers, the process-centered type showed high level of the devoting to goal pursuit, which was statistically significant.(p<0.05). Third, in the aspect of QI performance degree, the higher the devoting to goal pursuit was, the higher the QI performance degree was, which was statistically significant.(p<0.05). In addition, the performers who perceived their workplaces organic structure showed much higher QI performance degree, which statistically significant.(p<0.05). Generalizing the results of this research, it is possible to offer a few suggestions as follows. First, as the competition among the medical centers is more severe recently owing to medical center evaluation system, medical centers are practicing various Quality Improvement operation in all of medical services such as clinical performance and management performance, to reach the purpose of both cost-cutting and medical quality improvement. Thus in order to practice Quality Improvement operation more efficiently in medical centers, it is essential to nuke use of problem-solving methods and statistical members. This as the willingness of chief executives and positive attitude and recognition of organization members. This requires the installation of divisions in charge and disposition of persons in charge, not to speak of persistent training of Quality Improvement. Second, the divisions in charge of QI carry out Quality Improvement operation at the medical center level, and take the role of generalizing and adjusting QI performances of various departments. Owing to this role, the division in charge of QI is considered indispensable organization in the QI operation of medical centers along with medical QI committee, while it contributes to the government's goal of reducing quality level gaps among medical centers. Therefore it is necessary for government and QI organizations to give institutional support and resources for the sake of QI operation of medical centers, besides to supply systematic trainning and informations to the divisions and persons in charge of QI. Third, it is certain that disposition of persons in charge should be determined in view of the scale and the scope of QI operation in medical centers.

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노인복지시설(老人福祉施設)에 대한 대학생(大學生)의 의식(意識)과 관련요인(關聯要因) (An Awareness of Welfare Facility for the Elderly and It's Related Factors of College Students)

  • 좌윤택;남철현;박천만
    • 대한예방한의학회지
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    • 제2권1호
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    • pp.87-111
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    • 1998
  • For the newly approach of policy with the old aged era at hand, the result which examines the 1,200 students attending professional colleges and upward in three small-to-medium sized cities, for two months, from October 1, 1996 to November 30, in order to know the change of consciousness of the growing modern young intellectual age group is as follows. 1. The objects of survey consist of 72.1% of women, 40.4% of 20 to 21 age, 49.1% of atheists, and people from big cities and fishing and agrarian village occupy equally 40.2%. Concerning the long-termed residents, 49% of them dwell in big cities. In case of the parents' age is more than 55, 31.5% in fathers, and 10.9% in mothers. 2. The types of housing in which they desire to reside in their getting older are : 72.8% of them hope to live in individual houses, 16.6% in apartments or villas, and 3.4% in social welfare facilities. Out of respondents, compared with other groups, man rather than woman, those who are 20 to 21 age group and from fishing and agrarian villages and have over 7 family members and live with their parents have a higher preference for independent houses. 3. The districts in which they hope to live when they are old are : 41.6% of them, with the highest percent, hope to live in farming villages, the older they are, the more they hope to live in agricultural district, and women of 21 years and upward hope to live in big cities. On the other hand, the preferable degree for social welfare facilities is higher each in people who are 24 years and upward, buddhists, self-boarding students, and the more poorly they are off, the higher the percent is. 4. The types of preferable welfare facilities for the elderly are : 58.2% of them think silver towns desirable, 28.4% think the charged (or free) elderly welfare facilities. Compared with other groups, the percentage which prefer silver towns is higher in women, people from big cities, residents of main family, long-termed city residents, people with higher income, people having grandparents alive, and people who had experience of taking lectures on hygienics or social welfare. 5. 50.3% of the respondents insist that provision of living expenses against old age should be insured by social security system, and 42.8% by the elderly themselves. The percentage of the former shows higher in people of 21 years and upward, women, residents of fishing and agrarian villages, christians, people in more needy circumstances and people who have experience of using a medical institution. 6. Compared with other nations, 54.5% of the respondents have an opinion that elderly welfare and welfare work in Korea stays in insufficient level and most of them are women, people from farming village, residents of head family, people having younger parents and people being worse health condition, and they have a more positive attitude about the elderly welfare work. 7. 92.3% of the respondents answered that a national budget for the elderly welfare is scarce, and the percentage is higher in people who are older, residents of big cities, people in lower living condition and people in worse health condition. 8. 35.2% of the respondents answered that the proper cost of their old age must be over 220mi11ion. The more a family's total income is, the higher the percentage is. 9. The factors which have an effect on the preference of silver towns are sex(p<0.01, the type of the present residence(p<0.05), and a family's total income(p<0.05). 10. From the survey result of the above, we comes to the conclusion that, for the sake of welfare of the increasing elderly population, government authorities and parties concerned must exert their utmost for the elderly welfare by increasing a budget of it and establishing a number of facilities of the elderly welfare and silver towns located in fresh and comfortable villages. In addition, they have to set up a course of hygienics in all the colleges and instruct the contexts on hygienic welfare as well.

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대우한국시상령수차대적연구(对于韩国时尚零售借贷的研究) (An Exploratory Study on Fashion Retail Borrowing in Korea)

  • Lee, Mi-Young;Kim, K.P. Johnson
    • 마케팅과학연구
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    • 제20권1호
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    • pp.70-79
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    • 2010
  • 现在已有一些旨在解决韩国不道德消费行为的研究, 然而大部分研究把重心放在购买假冒伪劣产品或者入店行窃上. 服装的高额回报率和曾经的服装回扣被认为是时尚产业的问题领域. 然而, 很少研究者致力于这一问题的解决. 因此, 本研究目的在于, 通过使用一种混合的方法路径来探讨消费者零售借贷的经验. 实验一主要通过小组面谈的方式来探讨韩国消费者零售借贷的经验. 实验二通过在线调查的结果显示服装消费者对于零售借贷行为的态度. 调查结果促进了研究人员和从业人员对于零售借贷行为的理解, 同时也深入洞察了服装零售业中的零售借贷问题. 在研究1中, 我们把在过去一年中有零售借贷行为的人分成七组进行五次集中讨论. 参加了这次讨论的韩国消费者中, 有35个在大城市居住. 大部分消费者都是20来岁(21岁), 且以女性居多(24个). 大部分的参与者从一个零售商处购进一批服装, 然后对旧的衣物不是要求全额退款就是就是要求将旧的衣物更换成新的. 零售借贷行为的动机包括社会需要, 工作需要, 时尚需要和 "智能购物" 的理念. 与其他国家现有的研究的结论相似, 在分析时装商店的零售借贷现象时, 最经常被提到的原因是社会需要. 而消费者的道德价值观, 对大公司的态度, 以往的借贷消费经历, 也被认为是影响消费者的零售借贷行为的可能因素. 在研究2中, 收集数据的问卷是基于第一部分研究的成果和其他现有研究结果设计的. 问卷的问题主要关注消费者的道德信仰, 寻求刺激的倾向, 自我价值, 过去的零售工作经验, 零售贷款的经验, 以及他们的一些群体特征等等. 数据的收集是由首尔一家商业网络研究公司的在线调查小组来完成的. 为了保证样本的多样化和有效性, 该公司设计了这样的抽样配额(男: 女= 1:1, 20岁: 30岁: 40岁= 1:1:1, 零售经验: 没有零售经验= 1:3). 共有401个在前6个月有过购买服装经历的消费者参加了这次网上调查. 结果显示19.7%的受访者都表示他们曾经有过借贷购买时尚商品的经历. 在这些受访者中, 男性借贷人约占57%, 多于女性借贷人. 通过年龄的分布来看, x2 显示在拥有或者没有零售借贷经历的受访人之间存在着统计学上的差异: 有41.8%的受访者是在40岁的时候拥有零售借贷经历, 而那些没有零售借贷经历的受访者大约分布在20岁到40岁之间. 在收入方面, 拥有或者没有零售借贷经历的受访者之间也有很大的不同: 前者较于后者, 收入要高一些. T测试主要是在有或者没有零售借贷经验的受访者之间进行比较, 对比他们的时尚购物行为, 道德信念, 感觉寻求的倾向和对零售借贷行为的态度. 与那些没有借贷经验的受访者相比, 有经验者更趋向于频繁的购买时尚物品或者花费更多的钱用在购买时尚物品上. 有借贷购买经验的顾客往往比无经验者有更高的寻求新奇刺激的倾向. 一份回馈的分析表明对于时尚物品零售借贷购买的态度和顾客的道德信仰呈负相关, 但是与每月购买时尚物品的频率, 对新奇事物感觉趋向的走势以及过去的时尚物品零售借贷的经验呈正相关. 在这些变数之中, 过往的零售借贷经验是最重要的预测因素, 道德信念紧随其后. 本次研究作为初次尝试旨在了解零售借贷行为基础背后的动机和影响这些行为的要素. 这次研究的结果可以使我们对消费者零售借贷行为有更深一步的理解, 并为解决方法提供一个基础, 以帮助减少零售借贷行为和时装零售商店的不适当回扣. 这个结果也可以长期为消费者教育提供资料. 为了更好的理解时尚零售借贷行为, 未来还有更多的研究亟待进行.

가정간호 서비스 질 평가를 위한 도구개발연구 (A basic research for evaluation of a Home Care Nursing Delivery System)

  • 김모임;조원정;김의숙;김성규;장순복;유호신
    • 가정간호학회지
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    • 제6권
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    • pp.33-45
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    • 1999
  • The purpose of this study was to develop a basic framework and criteria for evaluation of quality care provided to patients with the attributes of disease in the home care nursing field, and to provide measurement tools for home health care in the future. The study design was a developmental study for evaluation of hospital-based HCN(home care nursing) in Korea. The study process was as follows: a home care nursing study team of College of Nursing. Yonsei University reviewed the nursing records of 47 patients who were enrolled at Yonsei University Medical Center Home Care Center in March, 1995. Twenty-five patients were insured at that time, were selected from 47 patients receiving home care service for study feasibility with six disease groups; Caesarean Section (C/S), simple nephrectomy, Liver cirrhosis(LC), chronic obstructive pulmonary disease(COPD), Lung cancer or cerebrovascular accident(CVA). In this study, the following items were selected : First step : Preliminary study 1. Criteria and items were selected on the basis of related literature on each disease area. 2. Items were identified by home care nurses. 3. A physician in charge reviewed the criteria and content of selected items. 4. Items were revised through preliminary study offered to both HCN patients and discharged patients from the home care center. Second step : Pretest 1. To verify the content of the items, a pretest was conducted with 18 patients of which there were three patients in each of the six selected disease groups. Third step : Test of reliability and validity of tools 1. Using the collected data from 25 patients with either cis, Simple nephrectomy, LC, COPD, Lung cancer, or CVA. the final items were revised through a panel discussion among experts in medical care who were researchers, doctors, or nurses. 2. Reliability and validity of the completed tool were verified with both inpatients and HCN patients in each of field for researches. The study results are as follows: 1. Standard for discharge with HCN referral The referral standard for home care, which included criteria for discharge with HCN referral and criteria leaving the hospital were established. These were developed through content analysis from the results of an open-ended questionnaire to related doctors concerning characteristic for discharge with HCN referral for each of the disease groups. The final criteria was decided by discussion among the researchers. 2. Instrument for measurement of health statusPatient health status was measured pre and post home care by direct observation and interview with an open-ended questionnaire which consisted of 61 items based on Gorden's nursing diagnosis classification. These included seven items on health knowledge and health management, eight items on nutrition and metabolism, three items on elimination, five items on activity and exercise, seven items on perception and cognition, three items on sleep and rest, three items on self-perception, three items on role and interpersonal relations, five items on sexuality and reproduction, five items on coping and stress, four items on value and religion, three items on family. and three items on facilities and environment. 3. Instrument for measurement of self-care The instrument for self-care measurement was classified with scales according to the attributes of the disease. Each scale measured understanding level and practice level by a Yes or No scale. Understanding level was measured by interview but practice level was measured by both observation and interview. Items for self-care measurement included 14 for patients with a CVA, five for women who had a cis, ten for patients with lung cancer, 12 for patients with COPD, five for patients with a simple nephrectomy, and 11 for patients with LC. 4. Record for follow-up management This included (1) OPD visit sheet, (2) ER visit form, (3) complications problem form, (4) readmission sheet. and (5) visit note for others medical centers which included visit date, reason for visit, patient name, caregivers, sex, age, time and cost required for visit, and traffic expenses, that is, there were open-end items that investigated OPD visits, emergency room visits, the problem and solution of complications, readmissions and visits to other medical institution to measure health problems and expenditures during the follow up period. 5. Instrument to measure patients satisfaction The satisfaction measurement instrument by Reisseer(1975) was referred to for the development of a tool to measure patient home care satisfaction. The instrument was an open-ended questionnaire which consisted of 11 domains; treatment, nursing care, information, time consumption, accessibility, rapidity, treatment skill, service relevance, attitude, satisfaction factors, dissatisfaction factors, overall satisfaction about nursing care, and others. In conclusion, Five evaluation instruments were developed for home care nursing. These were (1)standard for discharge with HCN referral. (2)instrument for measurement of health status, (3)instrument for measurement of self-care. (4)record for follow-up management, and (5)instrument to measure patient satisfaction. Also, the five instruments can be used to evaluate the effectiveness of the service to assure quality. Further research is needed to increase the reliability and validity of instrument through a community-based HCN evaluation.

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의료이용 전.후 기대와 만족수준 비교 (Consumer expectation and consumer satisfaction before and after health care service)

  • 박장순;유승흠;손태용;박은철
    • 한국병원경영학회지
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    • 제8권1호
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    • pp.112-134
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    • 2003
  • The purpose of this study is to analyze the consumer's expectation before the health care service and the consumer's satisfaction after it. The participants of the study are inpatients in a general hospital located in Seoul. The resources were collected from the self-administration questionnaire survey run parallel with face to face interview. In order to measure the degree of the consumer's expectation, 349 samples were collected from the first questionnaire survey on the date of admission to the hospital. The second questionnaire survey was carried out on the date of discharge to the hospital with the participants responding to the first questionnaire survey. There are 154 samples collected from this survey. The results from the analysis of these resources are as follow. First, the survey shows that one of the highest consumers' expectations was about the generosity, kindliness and sincerity from the staff at the hospital, specially from doctors. Second, according to the analysis of the factors affecting the expectations of the consumers, with regard to path of admission to a hospital relating to patient's features, outpatient who gets into a hospital expected good medical care much more than the other patients. In regard of doctor's features, patients usually and highly expect good medical care from doctors who have good carrier and much experience. Third, according to the second questionnaire survey, what patients are satisfied most with is about the generosity and sincerity from staff at a hospital, especially from doctors and their gem attitudes. The results from survey show that the differences among the degree of consumers' satisfaction are very variable, depending on surrounding environments and facilities. The only fact that expectation didn't meet with satisfaction appeared to the case about technology and skill of medical care and the case about updated medical skills and equipments. Fourth, comparing the degree of expectation with the degree of satisfaction of consumers, correlative analysis was concerned significantly and specifically about the part of overall cleanliness relating to facilities and surrounding environments, the items about medical examination and test plan procedure relating to skill of medical care, professional specialties and convenience for procedure, and the items about satisfying explanations and concern about patients from doctors relating to staff's generosity and sincerity. Fifth, the analysis of the factors affecting the degree of how much patients are satisfied with shows that relating to sociodemographical features, patients are not satisfied with the case when the time and process of medical treatment are getting longer. It is surveyed that consumer were satisfied with the motivation to visit a hospital and the insurance type in patient's feature and so were the medical department and the factor of the degree of the expectation in disease's feature. Sixth, according to analysis based on the survey, patients would join again a hospital when they get satisfaction from the medical care and also they want to come again regarding to doctor's capability. For example, when doctors are old, have a good carrier and much experience, patients would come again. As seen from the above, consumers are usually satisfied with the medical treatment more than that they expected before. They would intend to use again when they get satisfaction from the medical care provided at a hospital. Patients and consumers highly expect good attitude as well as capacity from medical doctors and they are also generally satisfied with those things. Therefore, in order to increase the degree of consumer's satisfaction and their intention to come again, the hospital staff would have to commit themselves to achieve high quality service continuously and would have to make an effort to offer the finest quality service.

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경호업무 효율성에 관한 연구 : 공공경호와 민간경호의 효율성 영향요인의 비교분석 (An Analysis of Efficiency of Security Services : A Comparative Determinants Analysis of Public and Private Security)

  • 박문선
    • 시큐리티연구
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    • 제19호
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    • pp.67-103
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    • 2009
  • 본 논문은 우리나라에서 경호 경비업무를 대상으로 경호업무 효율성에 영향을 미치는 요인을 밝히는데 목적이 있다. 이를 위해서 기존의 경호업무 및 조직의 효율성에 관한 문헌들을 조사하고, 경호업무 효율성에 영향을 끼칠 것으로 생각되는 변수들을 찾아 경호업무 종사자나 경력자들에게 설문조사를 통한 영향요인을 경험적으로 확인하며, 공공경호와 민간경호업무를 비교분석하고, 이 분석 결과를 토대로 장차 경호업무를 효율적으로 수행하기 위해서는 어떤 요인에 초점을 두어야 하는지에 대한 정책적 함의를 검토하고자 하였다. 통계적으로 유의성이 있는 변수의 회귀계수를 보면 공공경호에서 조직구성원의 사기, 사전정보의 입수, 종합팀워크훈련, 행사예산 지원, 조직분위기이며, 그 영향력의 크기는 공공경호에서 행사예산 지원, 사전정보의 입수, 종합팀워크훈련, 조직분위기, 조직구성원의 사기 순이며, 경호 실무실습과 상호간 커뮤니케이션은 음(-)의 부호로서 이론적 기대와 다르게 나타났다. 민간경호에서는 유의성이 있는 변수의 회귀계수를 보면 경호기본의식, 종합팀워크훈련, 방탄장비 및 차량, 인원의 선발 및 배치, 행사지원 예산, 조직 내의 갈등, 조직구성원에 대한 보상, 사회적 우호 분위기, 돌발사건 등의 변수가 통계적으로 유의미하다는 것으로 나타났으며, 그 영향력의 크기는 행사지원 예산, 종합팀워크훈련, 사회적 우호 분위기, 조직구성원에 대한 보상, 방탄장비 및 차량, 조직 내의 갈등, 인원의 선발 및 배치, 돌발사건, 경호 기본의식 순으로 나타났다.

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지리산국립공원의 이용자 행태분석과 관리실태에 대한 만족도 조사에 관한 연구 (Analysis on the Users′ Behaviors and Satisfaction on the Actual Conditions of Management in Chiri Mountain National Park)

  • 김광래;진희성;김세천
    • 한국조경학회지
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    • 제16권2호
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    • pp.43-57
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    • 1988
  • 지리산 국립공원의 이용자 행태특성과 과거실태에 대한 이용자의 만족도를 계량적 접근방법으로 제시하고자 5개 조사대상지역 이용자들의 이용전 기대도와 이용후 만족도를 리커트척도에 의하여 조사, 분석하였다. 또한 이용후 만족도 평가결과를 인자 분석 Algorithm을 통하여 행태유형과 지역별 인자점수를 밝혔으며 관리실태에 대한 이용자의 만족도를 다변량분석하여 주요 변수를 밝혔다. 1. 학생과 사무직의 청년층이 친구들과 또는 직장 동료와 3∼10명 정도의 그룹형태로 춘·하·추 계절에 2회 이상 탐방하는 패턴이 비교적 높게 나타난 반면, 사찰지역은 봄·가을에 1일 체류를 주로하는 관광객의 이용빈도가 현저히 높게 나타났다. 2. 각 지역별 공히 암벽등반 및 산속기도가 이용자 이용전의 기대도 보다 체험 후 높은 만족도를 보였고, 여타의 체험 후 평가는 불만족으로 나타났으며 이 결과는 고도의 유의성을 보였다. 3. 조사대상지의 이용후 만족도 평가에 의한 인자 분석 결과 5개의 인자군으로 분류할 수 있었고, 전체의 설명력은 50.85%를 나타냈으며, 학생이 주를 이룬 청년층의 이용행태를 함축하는 변인이 주성분을 나타내는 인자군에서 E.V와 C.V가 각각 높게 나타났다. 인자 II는 이용자의 각 속성과 인자 I은 연령과 직업에 각각 고도의 유의성을 보였다. 4. 인자점수를 이용한 Cluster분석결과 화엄사 및 쌍계사·대성계곡지역은 인자 IV가 중산리 인자 II·V, 백무동·한신계곡지역 인자I·III 및 뱀사골 지역은 인자 I·II가 높은 치를 나타내고 있어 지역에 따라 이들 인자의 주성분을 이룬 행태에 대해서는 비교적 만족한 체험을 보였다. 5. 식생관리에 대한 이용자의 만족도에 지피류 보호 및 인위적 피해의 복구가, 경관보전에서는 사찰 및 야영장 주변의 경관보전이, 시설물 관리 실태에 대해서는 안내판, 산장·야영장 및 쓰레기장 설치와 그 관리실태가, 그리고 공원운영에 대해서는 자연보호홍보 및 행락지도 실태가 각각 긍정적으로 작용하는 주요변수로 나타났다.

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