• 제목/요약/키워드: attitude and behavior

검색결과 2,346건 처리시간 0.027초

Impact of Service Quality on Behavioural Intention to Use Fin Tech Payment Services: An Extension of SERVEQUAL Model

  • Vikas Sharma;Sanjay Taneja;Munish Gupta;KshitizJangir;Ercan Ozen
    • Asia pacific journal of information systems
    • /
    • 제33권4호
    • /
    • pp.1093-1117
    • /
    • 2023
  • The study aims to determine the impact of quality outcomes on behavior intentions in Financial Technology (FinTech) payment services. The study is focused on the development and testing of the impact of the SERVQUAL model on the TAM, i.e., Technology Acceptance Model for the measurement of the behavioral intention of users to use fintech payment services. The sample entails 578 specific survey responses from northern India from October to December 2022. The respondents were users of FinTech. The PLS-SEM technique was employed to explain the implementation process. Consequently, it discovered a significant relationship between the SERVQUAL models and the impact on behavioral intentions identified by TAM. The study will provide insight into the factors that impact the quality outcomes and adoption of Fintech payment services to the providers. The paper demystifies FinTech payment services in the range of perception of service quality outcomes and provides essential theories. The TAM model reflects the customer's sense of satisfaction, usefulness, and attitude. In contrast, the SERVQUAL model demonstrates the user's assessment of service quality outcomes such as quality, trust, security, and service quality positively affects behavioral intention in FinTech payment services.

Determinants of Revisit Intention Among Indonesian Beauty Clinic Customers in Distribution Beauty Clinic Market: The Mediating Role of Trust

  • Anas HIDAYAT;Binarinta Tirto ANDIKA;Sri Rejeki EKASASI
    • 유통과학연구
    • /
    • 제22권2호
    • /
    • pp.31-40
    • /
    • 2024
  • Purpose: This study aimsto assert trust as an important mediator in the service business. The research topic relatesto service businesses that have low exposure to comparative information and weak consumer positions in terms of law, such as the beauty clinic businesses in Indonesia. Research design, data, and methodology: This study uses explanatory and purposive sampling. A survey was conducted among 268 Indonesians, collected by distribution via Google Forms. The hypotheses were tested using AMOS software. Results: The results indicate that trust did not have a significant role in mediating brand awareness, service quality, and price perception on revisit intention, but only mediated satisfaction. Furthermore, this study discloses the neutralization attitude and dissonance behavior represented by trust mediation. Conclusions: These findings attempt to expand the literature on the role of trust in the service business. However, the beauty clinic businessin Indonesia infers misbehavior. Misbehavior is caused by vulnerable conditionsin which consumers are unable to share their experiences with other consumers. The reason is that the defamation law in Indonesia is often implemented in the wrong direction. This must be corrected so that consumers obtain their rights and create a mutually beneficial relationship between beauty businesses and consumers.

의료기관 방사선종사자들의 방사선안전관리에 대한 행위 (Radiological Operating Technicians's Protective Behaviors on Radio-medical Measures in Hospitals)

  • 한은옥;문인옥
    • 한국학교ㆍ지역보건교육학회지
    • /
    • 제8권1호
    • /
    • pp.69-77
    • /
    • 2007
  • Background & Objectives: International radiation protection committee recognized the importance of radiation protection from medical practices because the exposure to the radiation in medical practice is higher than any other exposure. The factors on knowledge, attitude and practice of radiation safety of the medical workers engaged in radiation were analyzed in order to improve radiation safety technology. Method: Questionnaires were used for 1200 radiation workers in medical institution from July 23 through September 4 and collected for analysis. Results: Different level of safety measures were practiced by age, marital status, career, and medical facility. The difference was statistically significant. Higher levels of safety measures were practiced in the age group of 50s and married persons. The workers who have more than 20 years experience have higher level of safety measures. The workers of health centers have higher level of safety measures to compare with other workers. The factors which give more concerns on safety practice were self efficacy, practice and knowledge in order. Conclusion: Safety conscious operators should get additional education program to maintain higher level of safety. The operators who do not have much safety concern should be intensive training program for self efficacy and safety.

  • PDF

간호사의 아동학대 신고의도 영향요인 (Predictors of Intention to Report Child Abuse among Nurses)

  • 김진선;박경숙
    • Child Health Nursing Research
    • /
    • 제11권2호
    • /
    • pp.211-220
    • /
    • 2005
  • Purposes: The purposes of this study were to examine knowledge related to child abuse, attitudes toward child abuse, and intention to report child abuse and to identify the predictors of nurses' intention to report child abuse. Method: A descriptive-correlational study was conducted. Participants were 171 nurses who worked in the pediatric or emergency rooms in G city. Self-administered questionnaire was used for data collection. Descriptive statistics, t-test or ANOVA, Pearson correlation, and stepwise multiple regression analysis were used for data analysis. Results: Nurses had a limited knowledge related to child abuse. Nurses had negative attitudes toward child discipline, were inclined to punish the abuser, and had positive attitudes about professional responsibility for reporting child abuse. Nurses perceived difficulty in the actual behavior of reporting child abuse. Nurses' intention to report child abuse was predicted by nurses' attitudes to professional responsibility for reporting child abuse. Conclusions: Based on the findings of this study, educational programs need to be developed, implemented, and evaluated. The conclusion of this study is that supplementary education is needed for multidisciplinary decision making concerning the role of the nurses within the context of child abuse. Implications for nursing practice, education and research are discussed.

  • PDF

양산대학생들의 음주행동에 관한 조사연구(I) (A Study of Drinking Behavior among Students at Yangsan College)

  • 신애숙;우문호
    • 한국식생활문화학회지
    • /
    • 제14권2호
    • /
    • pp.131-137
    • /
    • 1999
  • The purpose of this study is to investigate the drinking patterns and behaviors of Yangsan College students. Data were collected by a self-administered survey from the subjects, of which male students were 336 and female 165. The results of this study were as follows: 1. With regard to attitude toward drinking, 93.1% of the male subjects and 84.3% female subjects reported to have favor for drinking while only 9.3% of the subjects against drinking. 2. Those who reported to have at least a drink everyday were 13.3% of the subjects. For drinking frequency subjects who reported once in two or three day were most popular(21.9%). The frequency of drinking alcohol was associated positively with amount of discretionary money the students have. 3. For amount of drinking, 42.5% of subjects responded that they were able to drink soju at least one bottle per occasion. Data showed a high positive correlation between drinking frequency and financial costs they spent to drink. 4. The reasons subjects gave to drink included social gatherings after school or student activities (40.1%), change of mood(16.5%), and personal cerebration(16.5%). 5. The most popular place for the subject to go for a drink was neighborhood pubs(43.5%), followed by bar or pubs at downtown(28.3%) and nearby campus(12.2%).

  • PDF

외모(外貌)에 있어서 가상(假想) 3D 패션 코디네이션에 대(對)한 질적(質的) 연구(硏究) (A Qualitative Study about Coordination system of 3D Virtual Model)

  • 신효정;김효숙;최창석
    • 패션비즈니스
    • /
    • 제7권2호
    • /
    • pp.143-155
    • /
    • 2003
  • The purpose of this study were to investigate 1) Values placed upon born hereditary appearance and a made up appearance, 2)examined for points of body and clothing and 3)discrepancy in opinions about Coordination system of 3D Virtual Model This study chose qualitative research approach in-depth interviews were from December 12, 2002, to February 20, 2003. The subjects of the study were 12 women aged in twenties 12 women aged over forty. The results of this study were as follows. 1. Women aged in their twenties defined appearance as follows. there are important a made up appearance, Appearance is looking at point of view from body shape to face, makeup, hair style, body image, cosmetic surgery, clothing and is looking at the whole point of view from hair to tiptoe. This seems to include attitude, personality, behavior, images, and feeling. 2. Regarding body image Women aged in their twenties prefer a slender figure. Women aged in their twenties exerts all possible efforts to have an attractive body through dress well. 3. Regarding body image Women aged in their twenties prefer coordinate to system of 3D virtual model.

모 한방병원 내원 환자의 의료이용실태 (Health Care Utilization of Outpatients in the Oriental Hospital)

  • 김지용;김경호;김장현
    • 대한한의학회지
    • /
    • 제21권4호
    • /
    • pp.129-137
    • /
    • 2000
  • Objectives: The aim of this study was to investigate the attitude toward the oriental hospital among 1,234 outpatients. Methods: A questionnaire about the general characteristics of patients, the decision-maker of use and the reason of choice or alteration was implemented. Results: The results of this survey as follows: Among outpatients 56.4 % were female in sex, 25.6 % were below 9 years of age; in educational level, 50.1 % were college graduates. Among outpatients, 33.6% chose the oriental hospital as their first choice and the rest were recommended by other persons. The recommenders were mostly relatives(73.9 %), female(73.4 %), young(30-39 years old, 40.1 %), high educational level (above the college, 54.9 %) people. 37.8 % among outpatients were secondary selection after the western medical clinic for the same symptom and sign. 7.0 % were the concomitant users of both therapies. 62.8 % among the concomitant users did not notify the western doctor about the dual therapies. The reasons they did not notify their Western doctors were 'be afraid of western doctor s bias' (42.6 %), 'no special reason' (29.6 %). Conclusions: The appropriate transfer system between oriental and western clinic must be constructed and the proper recognition about dual therapies will be needed among patients and doctors who practice both kinds of medicine.

  • PDF

간호철학 정립 필요성에 관한 소고 (In Search of the Foundation of the Philosophy of Nursing Science)

  • 최남희
    • 대한간호학회지
    • /
    • 제15권3호
    • /
    • pp.50-61
    • /
    • 1985
  • For nursing as a science to establish a unique system of knowledge, nursing researches should include philosophical activities such as critique, analysis and synthesis. As a consequence of these activities, nursing science comes to add up more abundant content of knowledge and have a more refined scientific system. In short, nursing science can be developed in respects of tools and methods through philosophical researches, i.e., philosophy of nursing science. Traditionally, the task of supplying individual science with pertaining methodological principles has been due to philosophy, or philosophy of each Scientic discipline. Philosophy of nursing science establishes a demarcation between nursing and non-or pseudo-nursing, so that the unique natue of nursing can be revealed. Systematizing the particular knowledges or informations discovered through empirical reseal ches, philosophy of nursing science, as a part of rational activities to construct its scientific theories. Owing to philosophy of nursing science, conceptual frameworks or theories settled in various branches of nursing science can be integrated into a holistic system. Philosophy of nursing science can include arguments on standards, values, goals and intents of nursing behavior, so that their interrelational networks can be understood. Philosophical discussions can offer nursing science positive ways to more extensive development, preventing it from indulging in particular or exclusive inclination. And Philosophy of nursing science in itself should also keep a liberal attitude to overcome preconceptions concerning methodology of nursing science.

  • PDF

학술지 "환경교육" 논문 분석을 통한 학교 환경교육 연구 동향 고찰 (A Review of Research Trends in School Environmental Education Focused on Journal of Korean Association for Environmental Education)

  • 황세영;서은정;이리나;홍인영
    • 한국환경교육학회지:환경교육
    • /
    • 제25권2호
    • /
    • pp.224-241
    • /
    • 2012
  • The purpose of this study was to review the research trends in school environmental education. We analyzed 383 research papers that specifically focused on the school context which were 66% of the total number (N=577) published in this journal between 1990~2011. We defined the characteristics of review and developed a review method by examining previous review studies in this area. The review framework for school environmental education research was devised in terms of seven research areas: 1) Theories and objectives of school environmental education, 2) Environmental awareness, attitude and behavior, 3) Current issues in environmental education in the school context, 4) Instructions and programs, 5) National Curriculum, 6) Environmental education contents, and 7) Teacher professionalism. In this paper, we present dominant features within each category with focus on the overall trends of research methods and themes. Finally, we discuss research issues emerging out of the empirical analysis for considering the value of research for enhancing the quality of environmental education in schools.

  • PDF

온라인 북 리뷰 공신력의 구매 수용자 의사결정에 미치는 영향 (The Credibility of Online Book Review on Customer's Purchasing Decision)

  • 최재영;최재웅;한만용
    • 디지털산업정보학회논문지
    • /
    • 제8권1호
    • /
    • pp.191-205
    • /
    • 2012
  • A book review is one of the most important sources of information which provide the descriptive and evaluative contents about books. Reviews have great influence on consumer behavior because they are believed to be more reliable than information provided by sellers. Readers who read a book review includes information about book decide whether they will buy or not. This study examines customer attitude change by book reviews with regarding to different type of information sources(experts and prior customers) and different directions of messages. We address the following research questions: (1) Can positive book reviews with credibility have a positive impact on acceptance of books? (2) Can negative book reviews with credibility have a negative impact on acceptance of books? The results shows that a credibility is an essential factor for affecting customers' mind. When positive book reviews were written, both expert and customer opinions have a positive impact on acceptance of customers. Given negative book reviews of experts, trustworthiness is more important than expertise. However, a objectivity of customer's reviews is more important.