• 항공우주정책ㆍ법학회지
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• 제27권2호
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• pp.193-209
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• 2012

China's airline industry is experiencing a booming development as one hand, on the other hand the incidents involving unruly behaviour on board aircraft also becomes a growing concern for the whole industry. The thesis examines the basic issues concerning the unruly behaviour, such as definition of unruly behaviour, the impact and root causes of unruly behaviour. Then it focuses on the China's legal sources governing the problem of unruly behaviour. Generally speaking, China's legislation with this respect is systematic and self-contained, except some minor shortcomings which need to be revised. Finally the thesis holds the view that the preventative measures jointly contributed by all the parties concerned are something more important than the legislation itself.

• 한국항공운항학회지
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• 제16권3호
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• pp.15-20
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• 2008

At the choice of aviation company, safety appears as biggest variable than expenses, speed and comfort so these are concerned not only aviation companies but also countries and customers. Until now, ICAO has been making effort to reduce the flight accident through the safety advice of aviation part, establishment of standard, education, training and develop of navigation aids. Especially in 2008, they emphasize that the flight accident is reduced through researches and applications about SMS as safety regulation. Important primary factor to give influence about promotion of SMS is practice of organization and for this, to investigate recognition about safety management and culture of members. At point of this, this research analyze the recognition degree about how to manage safety and SMS for pilots an mechanics of Korea.

• 한국항공운항학회지
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• 제22권1호
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• pp.65-75
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• 2014

While traditional benefit plan offers the same benefits to employees regardless of their needs, cafeteria benefit plan or flexible benefit plan allows staff to choose from a variety of benefits to formulate a plan that best suits their needs. Cafeteria plan options may include health and accident insurance, cash benefits, tax advantages and/or retirement plan contributions. In this paper, we analyzed conditions and problems of domestic firms' current benefit plans and draw a resolution by introducing cafeteria plan by investigating related previous studies, Specially we focused on A airline which is typical service firm and is regarded as one that benefit plan can be very influential to employees compared to other firms.

• 한국항공운항학회지
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• 제25권4호
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• pp.76-82
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• 2017

I studied existing research and thesis which are relating emotional labor, job-related stress, and service level to set up the structural model and potential factors that form this structural model. The result showed that emotional labor is affecting job-related stress, service delivery level and customer-oriented activities. And service delivery level is affecting customer-oriented activities under 95% confidence levels. Also from the analysis of group survey by working group, check-in agent's emotional labor is affecting on job-related stress, service delivery level and customer-oriented activities. And service level is affecting on customer-oriented activities. By the result of how emotional labor and customer-oriented activities are related, I strongly believe it contributed the study of emotional labor theory.

• 한국항공운항학회지
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• 제18권2호
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• pp.54-59
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• 2010

The flight deck crew must manage complexity during daily flight operations. The Airline may obtain data regarding threats and errors through LOSA(Line Operations Safety Audits) on normal flights as predictive safety tool in Safety Management System of the Airline to actively improve the systems such as SOP(Standard Operation Procedure), training, evaluation and the TEM(Threat and Error Management) for the flight deck crew. The flight deck crew make errors when they fail managing threats. The crew mismanage around ten percent of threats and commit errors. The major mismanaged threats are aircraft malfunction, ATC(Air Traffic Communication), and wether threats. The effective countermeasures of TEM for manageing threats are leadership, workload management, monitor & cross check, Vigilance, communication environment and cooperation of the crew. It is important that organizations must monitor for the hazards of threats and improve system for the safer TEM environments.

• 한국항행학회논문지
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• 제14권1호
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• pp.1-10
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• 2010

본 논문은 고객과 직접적인 대면을 하지 않고 정보통신(전화)을 이용하여 감정노동을 수행하는 항공사 콜센터 상담원들의 감정노동의 결과로 표출되는 소진(Burnout)과 이직의도에 영향을 주는 요인을 연구하였다. 연구결과, 감정노동은 소진에 유의한 영향을 미치고 소진이 직무만족을 저해시켜 결국 이직의도를 높이는 것으로 나타나 이직율이 높은 콜센터 운영에서 관리하여야 할 중요한 요소라는 것을 실증분석 하였고 콜센터 운영에 있어서 감정노동이 상담원의 관리에 중요하다는 것을 제시하였다.

• 품질경영학회지
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• 제47권4호
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• pp.861-873
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• 2019

Purpose: The purpose of this study is to investigate the effects of organizational culture, personality Traits, work addiction and workplace family conflict on the life satisfaction of Korean Air crew. Methods: The collected data through the survey were analyzed using structure equation model analysis The sample used for the empirical analysis is a total of 578 questionnaires. Results: Empirical analysis summarized next. Organizational culture and personality characteristics have some effects on work poisoning. However, the compulsion of work driven does not affect work-family conflict, Family-Work Conflict does not affect Life Satisfaction. Conclusion: This paper has a contribution in that it extends the range of the academic research concerning Workaholic. Also this paper provides implications on effective human resource management method suitable for airline industry.

• 경영과학
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• 제21권1호
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• pp.39-55
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• 2004

Efficient crew scheduling for cockpit crew is important in airline industry due to operational safety and cost associated with the flight duty time. Because of complexity of regulations imposed to the cockpit crew. it is complicated to generate an efficient schedule. Schedule of cockpit crew can be generated through two steps; selecting of flight patterns. and scheduling of them to the specific time horizon. Heuristic method is developed and applied with massive data in a limited time of computation. A set of flight patterns is selected from all possible flight patterns. which are generated by composing the flight leg based on regulations. by using the set partitioning problem with objective function of oversea stay cost. The selected set of flight patterns found at the first step is allocated to 4 week crew schedule to minimize the variance of total fight time assigned to each crew. The crew schedules obtained are evaluated and compared with the ones currently used in one of major airline company.

• 경영과학
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• 제27권2호
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• pp.67-79
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• 2010

When airlines sell the same seats on an air flight at different fares, demand for a fare class depends on demand for other fare classes due to demand dependency. Demand dependencies occur when customers will buy other fare class tickets if the originally requested fare were unavailable, or when customers postpone their purchase decisions in anticipation of reopening of the lower fare in the next period. Demand dependency as a result customer buying behavior has a considerable profit implication, which was ignored in many earlier studies. We investigate the impact of demand dependency on the optimal booking limits and the expected revenues under a single-period and a two-period setting. We show how to find optimal booking limits of the problem and provide numerical examples to illustrate the impact.

• 한국항공운항학회지
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• 제26권2호
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• pp.123-131
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• 2018

Air transport industry tries to enhance punctuality, stability and amenity for customer's satisfaction. Especially airlines and airports do make an effort as the distance between these two stakeholders and passengers are close. This research has empirically discussed the relationship between duty free shop purchase of passengers and the number of flights and hours of schedule delay at the airport. According to the result, the total sales of duty free shop sales have meaningful influence on the number of flights and hours of delay. In order to decrease such an impact, close cooperation between airports and duty free shops required.