• Journal of Distribution Science
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• v.18 no.2
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• pp.91-98
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• 2020

Purpose: This research aimed to suggest retailing companies some ways to enhance customer satisfaction with service recovery and recommendation intention towards these companies. For this purpose, current study examined the relationships among service recovery justice, service failure severity, customer trust, recovery satisfaction and intention to recommend and the moderating role of ego-resilience. Research design, data and methodology: Current study developed a structural equation model in which perceived service recovery justice is a predictor, service failure severity, customer trust, recovery satisfaction are mediators, intention to recommend is a dependent variable and the ego-resilience is a moderator between the perceived service recovery justice and the customer trust and the recovery satisfaction. Data were collected from customers who experienced service failures from retailers. A total of 400 questionnaires were collected and 365 samples were used for analysis after deleting data having missing value. SPSS 25.0 and AMOS 24.0 were used to test the validity, reliability, and structural equation modeling. Results: Empirical results showed that the perceived service recovery justice had a negative influence on the perceived service failure severity and a positive influence on the customer trust and the recovery satisfaction. These results indicate that when customers perceive the service recovery justice more highly, they perceive the service failure less severe but they perceive the retailer more trustworthy and are satisfied with service recovery. In addition, the customer trust and the recovery satisfaction had a positive influence on the intention to recommend. These results indicate that when customers perceive the retailer more trustworthy and are satisfied with service recovery, they are more intend to recommend the retailer. Moreover, the influence of the perceived service recovery justice on the customer trust and the recovery satisfaction was moderated by the ego-resilience. Conclusions: This study contributed to the service recovery literature by proving the relationship among service recovery justice, service failure severity, customer trust, recovery satisfaction and intention to recommend. Moreover, current research introduced the ego-resilience into service recovery research area and revealed the moderation role of the ego-resilience. Managerially, this research suggested retailing companies some ways to effectively recover from service failure.

• Journal of Korean Academic Society of Home Health Care Nursing
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• v.19 no.1
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• pp.46-54
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• 2012

Purpose: The purpose of this study is to analyze the concept of recovery in relation to those living with mental illness and provide a better understanding to the definition, perspectives, and paradigm of recovery in phenomenon, as a conceptual knowledge. Methods: A literature review was conducted to define the concept of recovery from a mental illness by using key words, "recovery", "mental health and illness", "concept analysis" and "recovery-oriented nursing", and searching the Cumulative Index to Nursing and Allied Health Literature, PubMed, Cochrane library and RISS4U database. Concept analysis of recovery was done, by using the Walker and Avant's framework of concept analysis. Results: Attributes of recovery for those living with mental illness included regain, life reconstruction, hope, adjustment, and health. Antecedents of recovery from mental illness included instilling hope, recovery vision, belief, peer support, recovery-oriented services, empowerment, personal accountability, education, human rights and culture. The consequences, as meanings of recovery included self-esteem, hopeful life, positive adjustment, and healthy life. Conclusion: Concept of recovery is important for a nurse to understand when caring for a person living with mental illness. This concept of recovery from mental illness may apply to future studies to develop a recovery-oriented nursing intervention.

• Journal of Korean Society for Quality Management
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• v.36 no.2
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• pp.85-95
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• 2008

This research addresses examining the service recovery process in Airline service. A service recovery framework is suggested and tested empirically. The framework includes several factors such as service recovery expectations, service recovery achievements, recovery performance, post-recovery satisfaction, and post-recovery behavioral intents. The relationships among these factors are hypothesized and proved empirically. Consequently the results suggest that recovery expectation impacts on recovery performance significantly. Also the higher the recovery performance, the higher post-recovery satisfaction, then it increases customers' purchase intent and words of mouth. Finally, this paper suggests the need for new service recovery strategies.

• Journal of the Korean Home Economics Association
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• v.25 no.1
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• pp.11-18
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• 1987

The purpose of this study was to investigate the crease recovery and the elastic recovery as a function of the direction of plain woven fabrics. The crease recovery was measured by Mosanto's Method and the elastic recovery was investigated by Autograph for ten kinds of plain woven fabric samples. The results were as follows; 1. Values of crease recovery were in the order of bias>weft>warp. 2. The lengthening of recovery time had a little effect on crease recovery. 3. The directions of crease recovery were affected by that of thread twist. 4. The linearity was shown between total crease recovery and warp-weft crease recovery. 5. The linearity was found between crease recovery and elastic recovery in the fabrics.

• Journal of International Academy of Physical Therapy Research
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• v.2 no.1
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• pp.237-243
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• 2011

This study was to examine on the respiratory variables, heart rate and muscle activity between the static recovery and dynamic recovery after progressive resistance exercise to maximal point. Subjects were 15 students enrolled in N University. All were tested two times (static recovery and dynamic recovery) and were requested to perform a walking on a treadmill after progressive resistance exercise to maximal point. Electromyography(EMG) was used to monitor the muscle activity(TA: Tibialis Anterior, MG: Medial Gastrocnemius) during gait. CPEX-1 was used to measure the respiratory variables and heart rate. The dynamic recovery group was shown the significant lower heart rate than that of static recovery group at during gait. Respiratory rate showed statistically a significant difference. Electromyography(RMS, root mean square) showed a non-significant difference. But the dynamic recovery group of muscle activity was found highly in TA and MG. This study indicated that the dynamic recovery method evidenced more faster than the static recovery method. And this type of dynamic rest by walking can be a help of recovery after exercise.

• Journal of KIISE:Computing Practices and Letters
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• v.7 no.4
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• pp.324-335
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• 2001

Information systems, which support information security functions such as CALS and EC systems, should have cryptographic functions for information in order to storage and communicate securely. Additionally, including recovery of lost keys, lots of cryptographic keys should be securely managed. In this paper, we present some results of development of a key recovery system for recovery of encrypted data. The proposed system, in a type of key encapsulation approach, confirms to NIST's RKRP(Requirements for Key Recovery Products) that is a defecto international key recovery standard, as well as CC 2.0 that is a international security evaluation criteria. A message sender secretly choices two or more key recovery agents from a pool of key recovery agents. The key recovery information is generated by using the recovering key, random keys and public keys of the chosen agents. A message receiver can not know which key recovery agents are involved in his key recovery service. We have developed two versions of prototype of key recovery system such as C/Unix and Java/NT versions. Our systems can be used for recovery of communicating informations as well as storing informations, and as a new security service solution for electronic commerce service infrastructures.

• Journal of Electrical Engineering and Technology
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• v.13 no.4
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• pp.1752-1758
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• 2018

In a low-voltage distribution system, the molded case circuit breaker (MCCB) is a widely used device to protect loads by interrupting over-current; however the hot gas generated from the arc discharge in the interrupting process depletes the dielectric recovery strength between electrodes and leads to re-ignition after current-zero. Even though the circuit breaker is ordinarily tripped and successfully interrupts the over-current, the re-ignition causes the over-current to flow to the load again, which carries over the failure interruption. Therefore, it is necessary to understand the dielectric recovery process and the dielectric recovery voltage of the MCCB. To determine these characteristics, a measuring system comprised of the experimental circuit and source is implemented to apply controllable recovery voltage and over-current. By changing the controllable recovery voltage, in this work, re-ignition is driven repeatedly to obtain the dielectric recovery voltage V-t curve, which is used to analyze the dielectric recovery strength of the MCCB. A measuring system and an evaluation technique for the dielectric recovery strength of the MCCB are described. By using this system and method, the measurement to find out the dielectric recovery characteristics after current-zero for ready-made products is done and it is confirmed that which internal structure of the MCCB affects the dielectric recovery characteristics.

• Journal of Industrial and Engineering Chemistry
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• v.68
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• pp.267-273
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• 2018

Hydrothermal liquefaction of Chlorella vulgaris feedstock containing 80% (w/w) water was conducted in a batch reactor as a function of temperature (300, 325 and $350^{\circ}C$) and reaction times (5, 10 and 30 min). The biocrude yield, elemental composition and higher heating value obtained for various reaction conditions helped to predict the optimum conditions for maximizing energy recovery. To optimize the recovery of inorganic nutrients, we further investigated the effect of reaction conditions on the ammonium ($NH_4{^+}$), phosphate ($PO_4{^{3-}}$), nitrate ($NO_3{^-}$) and nitrite ($NO_2{^-}$) concentrations in the aqueous phase. A maximum energy recovery of 78% was obtained at $350^{\circ}C$ and 5 min, with a high energy density of 34.3 MJ/kg and lower contents of oxygen. For the recovery of inorganic nutrients, shorter reaction times achieved higher phosphorus recovery, with maximum recovery being 53% at $350^{\circ}C$ and 5 min. Our results indicate that the reaction condition of $350^{\circ}C$ for 5 min was optimal for maximizing energy recovery with improved quality, at the same time achieving a high phosphorus recovery.

• The Journal of the Korea Contents Association
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• v.11 no.10
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• pp.267-273
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• 2011

The purpose of this paper is to suggest the types of recovery activities and the major contents of preimpact recovery plan through theoretical review. Disaster recovery is to provide immediate support during the early recovery period necessary to return vital life support systems to minimum operation levels, and continuing to provide support until the community returns to normal. Disaster researchers distinguished 4 types in recovering from disaster as follows; an emergency period, a restoration period, a reconstruction period, and a developmental reconstruction period. And recovery measures are both short-term and long-term. Short-term measures are relief and rehabilitation and long-term measures include reconstruction. Finally, to design a preimpact recovery plan, we should define a disaster recovery organization that includes major stakeholders, identify the location of temporary housing, determine how to perform essential tasks, address the licensing and monitoring of contractors and retail price controls to ensure victims are not exploited, determine how recovery tasks will be carried out at historical sites, and recognize the recovery period as a unique time to enact policies for hazard mitigation and incorporate this objecive into the recovery planning process.

• Korea Journal of Hospital Management
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• v.16 no.1
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• pp.50-76
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• 2011

This study chiefly aims to examine the relations between customer's responsive behavior and service recovery satisfaction in medical service failure. Therefore, this paper deals with the effect of medical service failure severity perceived by customers on complaint behavior and service recovery expectation, the effect of complaint appealing behavior and service recovery expectation on perceived recovery and service recovery satisfaction, and the roles of service recovery(compensation) and recovery fairness as moderating variables. According to the result of this research, it was shown that service failure severity affects complaint behavior and service recovery expectation positively, and compliant behavior and service recovery expectation affects perceived recovery performance and service recovery satisfaction positively. Moreover, the moderating roles of service recovery(compensation) and recovery fairness indicated partially significant results and affected perceived recovery performance and service recovery satisfaction direct positively. The result of this study is expected to provide support when medical institutes establish service recovery strategies.