• Journal of the Korean Society for Library and Information Science
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• v.57 no.1
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• pp.387-408
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• 2023

This study aims to discuss the necessity of providing welfare service information in public libraries, and to seek methods to efficiently collect, select, and provide welfare information. To conduct the research, literature review, case study, survey, and interview were conducted. It was revealed that 86.7% of the research participants agreed with the provision of welfare information in public libraries. Welfare information can be divided into four types according to the subject of production. The collection and selection of welfare information differs according to the four types of the information. Libraries provide welfare information with different components of the information depending on the types of the information and libraries. Welfare information is provided through the library homepage, and in this case, welfare information is posted on the homepage using the form of a web page and a bulletin board.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.4 no.2
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• pp.337-346
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• 2000

This paper was studied on policy direction of information service for aged welfare. An element on social changes is as follow: economic problem, medical problem, leisure problem, alienation problem. Solution of this problem needs information service. Information service is Telecommuting service, home shopping service, medical support service, medical information service, telemedical support service, internet service, and knowledge studying support service. The results of this study is as follow: First, aged welfare organization must be constructed. Second, Network for aged welfare must be constructed. Third an aged must be utilization of information service. Fourth, policy of nation must be changes. Fifth, information service of aged welfare must be developed.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2000.05a
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• pp.56-64
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• 2000

This paper was studied ell policy direction of information service for aged welfare. An element on social changes is as follow: economic problem, medical problem, leisure problem, alienation problem. Solution of this problem needs information service. Information service is Telecommuting service, home shopping service, medical support service, medical information service, telemedical support service, internet service, and knowledge studying support service. The results of this study is as follow: First, aged welfare oranization must be constructed. Second, Network foraged welfare must be constructed. Third an aged must be utilization of information service. Fourth, policy of nation must be changes. Fifth, information service of aged welfare must be developed.

• Journal of the Korea Society of Computer and Information
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• v.20 no.7
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• pp.121-127
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• 2015

This study is about establishing the policy direction according to the perception change of the welfare service of the aged. To achieve this goal, this study analyzed the reprocessed result of the survey related to the welfare of the aged among the second and third community social welfare plans of D county, Southern Jeolla Province. The result shows the recipients of the welfare service of the aged have higher perception about spreading the hardware side such as the welfare facility of the aged than about practicing the software policy such as elder care services. It suggests significant implication in deciding the priority of the welfare policy of the aged from now on. But this result is confined in D county, so getting the generalized conclusion needs the comprehensive review toward more broad regions hereafter.

• Journal of the Korea Society of Computer and Information
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• v.21 no.12
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• pp.197-201
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• 2016

This study is a study on the recognition and policy direction of welfare service for the disabled. For this, it aims to draw implications about the policy direction of welfare service for the disabled using basic investigation of welfare for the disabled among $2^{nd}$, $3^{rd}$ community social welfare plans of Jeollanam-do. As study results, it was analysed that the demand of welfare service for the disabled is increasing from providing the past livelihood such as establishing the foundation for basic livelihood to customized welfare service such as supplying jobs for enhancing the quality of life of the disabled. That is judged to be caused by needs for human's basic rights according to economic development and improvement in income level, and it will be appropriate to set up the software-focused policy for the disabled individuals rather than to set up the hardware-focused policy like the past. Despite the implications like these, however, this study has limitation that its subject is restricted to D-gun, so henceforth it needs to draw more general conclusions through comprehensive research about more extensive regions.

• Journal of Distribution Science
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• v.13 no.8
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• pp.91-96
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• 2015

Purpose - This study reviews the delivery of child welfare service quality and examines how the dimensions of the variables of customer satisfaction impact the results from a service distribution perspective. This study differs from existing research since it proposes that a recognized level of child welfare service quality is necessary to achieve customer satisfaction from the perspective of service distribution. Research design, data, and methodology - This study explores child welfare service quality factors that affect customer satisfaction. The study examines and analyzes demographic variables, service quality dimensions, and the causal relationships between child welfare service quality and customer satisfaction. Data from 300 child welfare cases were collected from organizations in Korea in the areas of Busan and Gyeongsangnamdo. The methods of analysis are as follow. First, using descriptive analysis frequency, the percentages were evaluated to assess the demographic variables. Second, Cronbach's α was used to test reliability and to evaluate the internal consistency of the measuring of items. Third, multiple regression analysis was conducted to find out how much the independent variable can affect customer satisfaction. Results - Five factors of child welfare service quality were identified in three categories: process quality (assurance, empathy), results quality (reliability, caring), and physical environment quality (tangibles). There were significant differences among the effects of the child welfare service quality factors on customer satisfaction. A multiple regression analysis was done with process quality (assurance, empathy), results quality (reliability, caring) and physical environment quality (tangibles) to test the hypothesis: assurance (t=2.434, p<0.05), empathy (t=3.677, p<0.001), reliability (t=3.271, p<0.05), caring (t=4.380, p<0.000), and tangibles (t=3.654, p<0.01) had a positive influence on child welfare service quality from a service distribution perspective. Therefore, hypotheses 1, 2, 3, 4, and 5 were supported. In addition, multiple regression analysis on the effects of the variables showed that caring (β=0.273), empathy (β=0.246), tangibles (β=0.265), reliability (β=0.152), and assurance (β=0.131) all had a positive and strong influence on child welfare service quality from a service distribution perspective. Therefore, all child welfare service quality categories (process, results and physical environment quality) were positively statistically significant. Conclusion - In this study, the main findings can be summarized as follows. First, the quality of service of child welfare consists of three dimensions of quality: process quality, results quality, and physical environment quality. The results of the multiple regression analysis also showed that caring and reliability were confirmed as more meaningful variables by the increasing loading factors. Second, the family members involved in child welfare proposed caring as the most important variable among the dimensions of service quality. Third, the results of the hypothesis testing using regression showed that all child welfare service quality factors had a positive impact on customer satisfaction. The results of the study could provide useful information to help increase the effectiveness of delivery strategies for child welfare service quality from a service distribution perspective.

• Journal of Korea Multimedia Society
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• v.17 no.4
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• pp.490-505
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• 2014

IT governance in order to achieve the strategic goals of the organization, leadership, organizational structure, and the process is defined. In order to achieve IT governance, organizational structure, leadership for spindle formation, maintenance, and standardized processes to specific and an effective ITIL (Information Technology Infrastructure Library) management model is needed. In this study, the K Authority Management Model of IT Governance ITIL - based research on service delivery and customer satisfaction through the effective information for ITSM (Information Technology Service Management, IT Service Management) building measures, information for business planning and performance management PMS (Project Management System, project Management System), survey on ICT service levels established through the process of planning and construction management models such as ITIL future research on the public portion of the proceeds from the ITIL management model can be utilized as a guideline when establishing a theoretical presents a base.

• The Journal of the Korea Contents Association
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• v.13 no.10
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• pp.290-301
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• 2013

This study aimed to explore the effect of the intimacy with social workers on the use of social welfare services of marriage-based female immigrants. Also, this study verified the effect of the quantity of the welfare service-related information as a mediated variable on the use of social welfare services. For this purpose, this study collected data from a total of 304 immigrant women married to Korean men living in City of Busan, City of Ulsan, and South Gyeongsang Province, and the data was analysed by SPSS 21. As the result of study, the intimacy with social workers had significant influences on the use of social welfare services of the married immigrant women. The results also showed that the intimacy with social workers contributed to the quantity of the welfare service-related information. Based on these results, implications of the important roles of social workers and the directions of their effective roles for the marriage based female immigrants to use the social welfare services were suggested.

• Land and Housing Review
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• v.3 no.3
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• pp.213-223
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• 2012

As the public sector has been facing many challenges arising from the global economy and experiencing major changes, public services are redefined and various modes to improve their quality are applied to the customer service area. This research addresses whether and to what degree the professional competence of public institutions affect the customer service, in particular the quality and delivery of housing welfare services. With the institutional competences consisting of three elements - customer centric culture of service delivery, information sharing, and service delivery channels, this study utilizes a questionnaire survey, and the collected data are analyzed by using the inferential statistics. The findings show that customer centric culture of service delivery and information sharing have positive impacts on the quality of housing welfare services while service delivery channels don't have any influence on it. The research results imply that the institutional competence in the public sector is critical in the quality and delivery of the housing welfare services.

• Proceedings of the Korea Information Processing Society Conference
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• 2013.11a
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• pp.925-928
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• 2013

급속하게 변화되는 IT서비스에 적극적으로 대응하고, 효율적인 IT서비스의 관리 운영을 위하여 정보화기관에 최적화된 통합 IT서비스관리 모델을 수립하여 운용할 필요가 있다. 이에 기술관리 중심의 IT운영에서 프로세스 중심으로의 새로운 IT서비스관리를 위한 정보화 업무 처리 및 관리 프로세스의 재정립이 필요하며, 운영조직과 정보시스템간의 유기적인 관리를 위해서 선진화된 국제 IT서비스 운영 모델인 ITIL(Information Technology Infrastructure Library)에 기반한 IT서비스의 체계적인 관리가 요구되고 있다. 본 연구에서는 K기관의 통합 IT서비스 관리 모델 수립 사례를 통해서 정보화기관을 대상으로 효과적인 정보서비스 제공 및 고객만족을 위한 IT서비스 관리 규정, 지침에 따른 베스트프랙티스 적용 및 프로세스 개선, ITSM(Information Technology Service Management, IT 서비스 관리) 구축 과정에 대한 사례 연구를 진행함으로써 향후 ITSM 시스템 구축 시 가이드라인으로 활용할 수 있는 이론적 기반을 제시한다.