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http://dx.doi.org/10.9717/kmms.2014.17.4.490

A Study on the ITIL Management Model Based on the IT Governance for Public Sector  

Kim, Sang-Gil (Korea Health and Welfare Information Service)
Kim, Jin-Young (Korea Health and Welfare Information Service)
Park, Yeung-Gyu (Korea Health and Welfare Information Service)
Publication Information
Journal of Korea Multimedia Society / v.17, no.4, 2014 , pp. 490-505 More about this Journal
Abstract
IT governance in order to achieve the strategic goals of the organization, leadership, organizational structure, and the process is defined. In order to achieve IT governance, organizational structure, leadership for spindle formation, maintenance, and standardized processes to specific and an effective ITIL (Information Technology Infrastructure Library) management model is needed. In this study, the K Authority Management Model of IT Governance ITIL - based research on service delivery and customer satisfaction through the effective information for ITSM (Information Technology Service Management, IT Service Management) building measures, information for business planning and performance management PMS (Project Management System, project Management System), survey on ICT service levels established through the process of planning and construction management models such as ITIL future research on the public portion of the proceeds from the ITIL management model can be utilized as a guideline when establishing a theoretical presents a base.
Keywords
IT Governance; ITIL; IT Service Management; ISO 20000; CobiT;
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Times Cited By KSCI : 3  (Citation Analysis)
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