• 품질경영학회지
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• 제28권3호
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• pp.133-144
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• 2000

Many organizations have developed their own information systems not only for internal efficiency but also for effectiveness of external customer services. One of the most effective service tools for their customers is the use of information technology. The web technology is rapidly becoming one of the most effective tools for online customer services. In order to gain competitive edge, organizations must have effective web site planning methods for their customer service. A study on traditional information systems planning methodologies has been conducted and they are compared with web site planning techniques. Cases of web sites in order to Improve customer relationship are analyzed. finally, a new conceptual framework for web site planning strategy for e-CRM is proposed in this paper. In order to support effective web site planning, online customer contact points and online service activities are defined and classified as several stages. And, web site strategies corresponding to each customer service activities are developed and proposed, With this framework, organizations can build competitive web strategies for improving their online customer relationships, thereby increasing customer satisfaction.

• 정보처리학회논문지B
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• 제14B권3호
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• pp.199-214
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• 2007

최근 들어 인공지능 계획기법을 이용하여 자동화된 시맨틱 웹서비스들 간의 조합을 구현하려는 연구들이 활발하게 이루어지고 있다. 하지만 일반적으로 전통적인 인공지능 계획기법들은 복잡한 제어구조를 포함하는 웹서비스 프로세스를 하나의 단위 행동이나 계획으로 표현하기 어렵고, 온톨로지에 포함된 의미 정보들을 계획생성에 충분히 반영할 수 없으며, 웹서비스들 사이의 입출력 데이터 흐름을 직접 모델링할 수 없고, 계획단계와 실행단계가 분리되어 있어 웹서비스 실행단계의 불확실성과 가변성을 계획단계에서 충분히 고려할 수 없다는 등의 한계점을 가지고 있다. 본 연구에서는 이러한 문제점들을 해결하기 위한 접근 방법으로서 반응형 계획을 이용한 시맨틱 웹서비스 조합을 제안하고, 프로토타입 시스템인 SWEEP을 구현하였다. e-Commerce 분야의 예제 웹서비스들을 대상으로 실험을 통해, 우리는 반응형 계획이 자동화된 시맨틱 웹서비스의 조합과 실행을 구현하기 위한 효과적인 기술임을 확인할 수 있었다.

• 농촌계획
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• 제14권2호
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• pp.99-110
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• 2008

The purposes of this paper are first, to develop and adapt auditing methodology of rural amenity resource investigation and second, to propose strategic planning of amenity web data base system. Relating with auditing methodology, we make the life cycle of rural amenity resource investigation based on value chain method. we make 8 stage of auditing process and 105 auditing items in details. We adapt these guidelines in real world and then improve developed methodology. Therefore we expect to promote the quality and accuracy of investigation project using these guidelines. Relating with blue print of strategic planning, we first analyse external environment about Competitors, Suppliers, New entrants, Buyers, Substitutes with 5 force model for amenity information system. We second make the blue print of strategic planning of amenity web data base system project. Then we propose the FIRST, BEST, MOST strategy of amenity web data base system and the web hub system.

• 한국자동차공학회논문집
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• 제12권4호
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• pp.198-206
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• 2004

To ensure competitiveness in the modem automotive market, process and material planning should be performed concurrently with new car developments. In automotive general assembly shops, thus, new business workflows and supporting environments are inevitable to reduce the manufacturing preparation time in developing a new car in the manner of concurrent and collaborative engineering. Since complete material planning for a whole general assembly system is a huge and complex job, several planners should execute their planning jobs and share information. Therefore, each planner should provide others with his/her results with continuous on-line communication and cooperation. In this research, a web-based system for concurrent and collaborative process and material planning for automotive general assembly via 3D digital mock-up S/W is developed. By using this system, savings in time and cost of process and material planning are possible, and the reliability of the planning result is improved.

• 산업공학
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• 제16권3호
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• pp.375-381
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• 2003

To ensure competitiveness in the modern automotive market, process planning should be performed concurrently with new car developments. In automotive general assembly shops, thus, new business workflows and supporting environments are inevitable to reduce the manufacturing preparation time in developing a new car in the manner of concurrent and collaborative engineering. Since complete process planning for a whole general assembly system is a huge and complex job, several process planners should execute their planning jobs and share information. Therefore, each planner should provide others with his/her results with continuous on-line communication and cooperation. In this research, a web-based system for concurrent and collaborative process planning for automotive general assembly is developed. By using this system, savings in time and cost of assembly process planning are possible, and the reliability of the planning result is improved.

• 한국건설관리학회논문집
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• 제6권2호
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• pp.69-79
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• 2005

The Purpose of cost Planning at the early Phase of construction Projects is to provide the clients with the appropriate cost information during the design decision-making process. Therefore, the cost planning process is expected not only to predict projects' cost accurately but also closely to coordinate with the design decision-making activities. This paper proposes a new cost planning method for the effective and efficient directions relating a design decision-making process. Strategies for this method are i ) to utilize elemental cost breakdown system, and ii ) to apply probabilistic distribution theories. Based on these strategic direction, this paper proposed a probabilistic cost planning model for high-rise office building projects. The suggested model provides appropriate cost information to meet clients limited budget and various project' requirements during the design decision-making process. This study is based on probabilistic distribution variables theories and the range estimating technique. This study also develops a web-based software program in order to apply the proposed cost planning model effectively in high-rise of office building construction practices.

• 한국항해항만학회:학술대회논문집
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• 한국항해항만학회 2022년도 추계학술대회
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• pp.334-335
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• 2022

국내 자동차운반선 운영 선사 중 일부 선사에서 컴퓨터에 설치하여 실행되는 선적계획시스템을 도입하여 운영 중이며, 대다수 선사는 Excel 등의 문서로 선적계획을 수행 중이다. 자동차운반선 대상 화물 선적계획 과정을 다수 사용자가 더 효율적으로 계획시스템을 활용할 수 있도록 웹서비스 기술을 활용한 연구이다.

• 농촌계획
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• 제16권3호
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• pp.117-129
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• 2010

The purpose of this paper is to develop a web-based information system for rural settlement environment diagnosis which is useful to apply the village based evaluation for new rural development projects. To achieve this purpose, this study performed : 1) analyzing the business process in the field of rural settlement environment diagnosis, 2) designing the data flow diagram and the database based on settlement environment diagnostic indices(SEDI), and 3) developing the system using APM (Apache, PHP, and MySQL) of web-system development environment. The developed system was applied to the study rural villages for testing of efficient and logical working. Users of the system, such as, researchers, decision makers, and rural residents, can input directly the village data to diagnose through a file format of Excel in MS Office. Futhermore, they can analyze the visual results with graphic and graph types, simultaneously. From the results of this study, it showed that the developed system enables decision-makers not only to assist the planning process of the rural village development project, but also to improve the level of information technology in the research and planning field concerning with rural development.

• 한국콘텐츠학회논문지
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• 제7권10호
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• pp.97-104
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• 2007

본 연구는 웹서비스 및 디자인 기획에서의 정량적 사용성 분석방법과 정성적 사용성 분석방법을 혼용하여 개발한 방법론의 소개를 통해 사용자 심층적 경험과 욕구파악의 중요성을 강조하고 및 이의 적극적 활용을 제안하고자 한다. 본 연구방법론은 People, Prototype, Product에 대한 조사범주 및 3단계 순환과정의 반복과 탐험적 과정을 통해 사용자의 잠재된 경험과 욕구를 발견하고 이를 웹서비스 및 디자인 기획에 반영 가능하도록 한다는 데 의의가 있다.

• 디자인학연구
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• 제16권4호
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• pp.69-78
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• 2003

웹 디자인 프로젝트에서 리스크 매니지먼트는 매우 중요한 프로젝트 매니지먼트 항목 중 하나이다. 리스크 매니지먼트란 웹 디자인 프로젝트 위기사항을 피하기 위하여 시간을 가지고 리스크의 원인을 찾아내어 적절한 대응책을 강구하여 프로젝트의 최종 목표를 성공적으로 수행하는데 있다. 즉 프로젝트 3대 요소인 일정, 비용, 품질을 만족하기 위한 프로세스이다. 본 논문은 첫째, 웹 디자인 프로젝트 매니지먼트의 개념 및 목적, 프로세스와 지식 영역을 살펴보고 둘째, 웹 디자인 프로젝트 기 계획 단계에서 리스크 매니지먼트 계획에 대한 체계적인 리스크 매니지먼트 프로세스와 리스크 관리 모델을 제안하고 있다. 세 째는 제시한 리스크 매니지먼트 모델의 표준화 및 모델 화의 타당성을 실제 사례인 E사 프로젝트를 통해 검증하고 있다.