• Journal of Korean Society for Quality Management
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• v.28 no.3
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• pp.133-144
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• 2000

Many organizations have developed their own information systems not only for internal efficiency but also for effectiveness of external customer services. One of the most effective service tools for their customers is the use of information technology. The web technology is rapidly becoming one of the most effective tools for online customer services. In order to gain competitive edge, organizations must have effective web site planning methods for their customer service. A study on traditional information systems planning methodologies has been conducted and they are compared with web site planning techniques. Cases of web sites in order to Improve customer relationship are analyzed. finally, a new conceptual framework for web site planning strategy for e-CRM is proposed in this paper. In order to support effective web site planning, online customer contact points and online service activities are defined and classified as several stages. And, web site strategies corresponding to each customer service activities are developed and proposed, With this framework, organizations can build competitive web strategies for improving their online customer relationships, thereby increasing customer satisfaction.

• The KIPS Transactions:PartB
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• v.14B no.3 s.113
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• pp.199-214
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• 2007

Recently, there have been a lot of works trying to realize automated composition of semantic web services though application of AI planning techniques. The traditional AI planning techniques, however, have some limitations: it is not easy to represent a web service process with complex control constructs as an action or a plan; it is hardly possible to consider enough the rich information contained in domain ontologies during the planning process; it is impossible to model directly the data flow from the outputs of a web service to the inputs of another web service; it is difficult to predict and deal with uncertainty and dynamics of the environment because the plan generation phase is supposed to be separated from the plan execution phase. In order to overcome some of these limitations, this paper suggests a reactive planning approach to automated composition of semantic web services. Through some experiments using several e-commerce web services, we found that the reactive planning is an effective way to realize automated composition of semantic web services.

• Journal of Korean Society of Rural Planning
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• v.14 no.2
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• pp.99-110
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• 2008

The purposes of this paper are first, to develop and adapt auditing methodology of rural amenity resource investigation and second, to propose strategic planning of amenity web data base system. Relating with auditing methodology, we make the life cycle of rural amenity resource investigation based on value chain method. we make 8 stage of auditing process and 105 auditing items in details. We adapt these guidelines in real world and then improve developed methodology. Therefore we expect to promote the quality and accuracy of investigation project using these guidelines. Relating with blue print of strategic planning, we first analyse external environment about Competitors, Suppliers, New entrants, Buyers, Substitutes with 5 force model for amenity information system. We second make the blue print of strategic planning of amenity web data base system project. Then we propose the FIRST, BEST, MOST strategy of amenity web data base system and the web hub system.

• Transactions of the Korean Society of Automotive Engineers
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• v.12 no.4
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• pp.198-206
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• 2004

To ensure competitiveness in the modem automotive market, process and material planning should be performed concurrently with new car developments. In automotive general assembly shops, thus, new business workflows and supporting environments are inevitable to reduce the manufacturing preparation time in developing a new car in the manner of concurrent and collaborative engineering. Since complete material planning for a whole general assembly system is a huge and complex job, several planners should execute their planning jobs and share information. Therefore, each planner should provide others with his/her results with continuous on-line communication and cooperation. In this research, a web-based system for concurrent and collaborative process and material planning for automotive general assembly via 3D digital mock-up S/W is developed. By using this system, savings in time and cost of process and material planning are possible, and the reliability of the planning result is improved.

• IE interfaces
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• v.16 no.3
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• pp.375-381
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• 2003

To ensure competitiveness in the modern automotive market, process planning should be performed concurrently with new car developments. In automotive general assembly shops, thus, new business workflows and supporting environments are inevitable to reduce the manufacturing preparation time in developing a new car in the manner of concurrent and collaborative engineering. Since complete process planning for a whole general assembly system is a huge and complex job, several process planners should execute their planning jobs and share information. Therefore, each planner should provide others with his/her results with continuous on-line communication and cooperation. In this research, a web-based system for concurrent and collaborative process planning for automotive general assembly is developed. By using this system, savings in time and cost of assembly process planning are possible, and the reliability of the planning result is improved.

• Korean Journal of Construction Engineering and Management
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• v.6 no.2 s.24
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• pp.69-79
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• 2005

The Purpose of cost Planning at the early Phase of construction Projects is to provide the clients with the appropriate cost information during the design decision-making process. Therefore, the cost planning process is expected not only to predict projects' cost accurately but also closely to coordinate with the design decision-making activities. This paper proposes a new cost planning method for the effective and efficient directions relating a design decision-making process. Strategies for this method are i ) to utilize elemental cost breakdown system, and ii ) to apply probabilistic distribution theories. Based on these strategic direction, this paper proposed a probabilistic cost planning model for high-rise office building projects. The suggested model provides appropriate cost information to meet clients limited budget and various project' requirements during the design decision-making process. This study is based on probabilistic distribution variables theories and the range estimating technique. This study also develops a web-based software program in order to apply the proposed cost planning model effectively in high-rise of office building construction practices.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2022.11a
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• pp.334-335
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• 2022

Among domestic car carrier operating shipping companies, some shipping companies are operating a stowage planning system that is installed and executed on a computer, and most shipping companies are executing stowage plans with documents such as Excel. This is a study on how to utilize web service technology so that multiple users can use the planning system more efficiently in the cargo stowage planning process for car carriers.

• Journal of Korean Society of Rural Planning
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• v.16 no.3
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• pp.117-129
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• 2010

The purpose of this paper is to develop a web-based information system for rural settlement environment diagnosis which is useful to apply the village based evaluation for new rural development projects. To achieve this purpose, this study performed : 1) analyzing the business process in the field of rural settlement environment diagnosis, 2) designing the data flow diagram and the database based on settlement environment diagnostic indices(SEDI), and 3) developing the system using APM (Apache, PHP, and MySQL) of web-system development environment. The developed system was applied to the study rural villages for testing of efficient and logical working. Users of the system, such as, researchers, decision makers, and rural residents, can input directly the village data to diagnose through a file format of Excel in MS Office. Futhermore, they can analyze the visual results with graphic and graph types, simultaneously. From the results of this study, it showed that the developed system enables decision-makers not only to assist the planning process of the rural village development project, but also to improve the level of information technology in the research and planning field concerning with rural development.

• The Journal of the Korea Contents Association
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• v.7 no.10
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• pp.97-104
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• 2007

This study aims to emphasize the need for the in-depth experience and understanding of desire as to the Web Service and Design Planning through the introduction of the methodology which was developed by mixing quantitative utilization analysis and qualitative utilization analysis and to propose the active use of that. The methodology of this study is significant in that it tries to identify the latent experience and desire of user and reflect them in the Web Service and Design Planning through the repetition of 3 staged circular process and exploratory process related to the investigation category of people, prototype and product.

• Archives of design research
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• v.16 no.4
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• pp.69-78
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• 2003

Risk Management is one of the most important factors in web design project management. The purpose of risk management is to identify reasons of risk to avoid risky situation and successfully achieve final goal of the project. This paper first describes concept of the web design project management and its processes. Secondly this study presents planning principles for systematic risk management process. Also it suggests a model of risk management. Finally this paper demonstrates utility of the risk management model through case studies based on the suggested risk management model.