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An Exploratory Study on University Student's Service Complaint and Recovery Perception toward Internet Fashion Shopping Mall (대학생들의 인터넷 패션 쇼핑몰에 대한 서비스 불평과 회복 지각에 관한 탐색적 연구)

  • Chung, Myung-Sun;Ju, Seong-Rae
    • The Research Journal of the Costume Culture
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    • v.15 no.4
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    • pp.551-568
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    • 2007
  • The purposes of this study were to identify factors of dissatisfaction and complaining behavior in internet fashion shopping mall, and to investigate constructs of service recovery for solution to this problems. Data were obtained from 201(male: 87, female: 114) internet fashion shopping mall consumer who have experiences of dissatisfaction and complaining behavior after buying products, and were analyzed using by descriptive analysis, factor analysis, Cronbach' $\alpha$, t-test. The results were as follows. First, the most response(80.4% of reponses) was experience to dissatisfaction through internet fashion shopping mall, and the most dissatisfied items were blouse, sweater, T-shirt in upper garment. Also, in men's case, the most satisfied price zone was not exceeding $30,000{\sim}50,000\;won$ and in women's case, it was not exceeding $20,000{\sim}30,000\;won$. Second, 7 factors of dissatisfaction(called quality, payment, delivery, price, interaction, returning/changing/refunding, contract) were identified after purchasing fashion products from internet shopping mall. 3 factors of complaining behavior(called private action, legal action, remedial seeking action) were investigated. Third, constructs of perceived service recovery were extracted from literature review: perceived interaction and justice. Perceived interaction were categorized into two factors: the interaction on the part of the consumer, the interaction in the part of the shopping mall. And perceived justice were categorized into three factors: interactional justice, distributive justice, procedural justice. Usually, university students were likely to take a serious view of service recovery through interaction and justice with internet fashion shopping mall.

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Numerical Analysis on Radiative Heating of a Plume Base in Liquid Rocket Engine (플룸에 의한 액체로켓 저부면 복사 가열 해석)

  • Sohn Chae Hoon;Kim Young-Mog
    • Journal of the Korean Society of Propulsion Engineers
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    • v.9 no.3
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    • pp.85-91
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    • 2005
  • Radiative heating of a liquid rocket base plane due to plume emission is numerically investigated. Calculation of flow and temperature fields around rocket nozzle precedes and thereby realistic plume shape and temperature distribution inside the plume are obtained. Based on the calculated temperature field, radiative transfer equation is solved by discrete ordinate method. With the sample rocket plume, the averaged radiative heat flux reaching the base plane is calculated about 5 kw/m$^{2}$ at the flight altitude of 10.9 km. This value is small compared with radiative heat flux caused by constant-temperature (1500 K) plume emission, but it is not negligibly small. At higher. altitude (29.8km), view factor between the base plane and the exhaust plume is increased due to the increased expansion angle of the plume. Nevertheless, the radiative heating disappears since the base plane is heated to high temperature (above 1000 K due to convective heat transfer.

Biotic and spatial factors potentially explain the susceptibility of forests to direct hurricane damage

  • Kim, Daehyun;Millington, Andrew C.;Lafon, Charles W.
    • Journal of Ecology and Environment
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    • v.43 no.4
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    • pp.364-375
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    • 2019
  • Background: Ecologists continue to investigate the factors that potentially affect the pattern and magnitude of tree damage during catastrophic windstorms in forests. However, there still is a paucity of research on which trees are more vulnerable to direct damage by winds rather than being knocked down by the fall of another tree. We evaluated this question in a mixed hardwood-softwood forest within the Big Thicket National Preserve (BTNP) of southeast Texas, USA, which was substantially impacted by Hurricane Rita in September 2005. Results: We showed that multiple factors, including tree height, shade-tolerance, height-to-diameter ratio, and neighborhood density (i.e., pre-Rita stem distribution) significantly explained the susceptibility of trees to direct storm damage. We also found that no single factor had pervasive importance over the others and, instead, that all factors were tightly intertwined in a complex way, such that they often complemented each other, and that they contributed simultaneously to the overall susceptibility to and patterns of windstorm damage in the BTNP. Conclusions: Directly damaged trees greatly influence the forest by causing secondary damage to other trees. We propose that directly and indirectly damaged (or susceptible) trees should be considered separately when assessing or predicting the impact of windstorms on a forest ecosystem; to better predict the pathways of community structure reorganization and guide forest management and conservation practices. Forest managers are recommended to adopt a holistic view that considers and combines various components of the forest ecosystem when establishing strategies for mitigating the impact of catastrophic winds.

A Study on p-y Curves for Nearshore Seabed of Jeju Island (제주 연근해 해저암반의 p-y 곡선 모델에 관한 연구)

  • Jang, Young-Eun;Lee, Joonyong;Cho, Samdeok;Yoo, Dong-Woo;Choi, Changho
    • Journal of the Korean GEO-environmental Society
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    • v.13 no.6
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    • pp.73-81
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    • 2012
  • Safety issue for offshore wind-turbine foundation becomes a crucial factor as offshore wind turbines have been scaled up. Correspondingly, there is a demand to understand the effect of soil-structure interaction on to system behavior in geotechnical engineering point of view. The p-y curve method researched in past few decades is one of the most appropriate methodology to analyze the problem. In this study, recently proposed p-y curve models for various rocks are calibrated to analyze the engineering characteristics of seabed of Jeju Island where it is known to be most suitable area for offshore wind energy farm. Step by step calibration process for p-y models is presented. Analysis results show that subgrade reaction generally increases as closer to seabed. It is also shown that the behavioral characteristics of foundation reflect well rock properties in terms of resultant moment, shear force, etc.

The IT System Model for The SME-Type Smart Work System (중소기업형 스마트워크 시스템을 위한 IT 시스템 모델)

  • Kim, Bong-gi;Son, Jin Seong
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2013.10a
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    • pp.827-830
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    • 2013
  • Due to strong wind of smartphone, change in human life is facing 21 Century's new revolution. The end of 2012, The record rate of supply of smartphone is up to 58.8 percent. So the reputation of IT power are continuing. Korea is boasting IT infrastructure, and the reputation of IT power with rapidly evolving. But Korea is one of OECD country with the longest working hours and in labor productivity, yet is located in the lower rank. Now, common social issues such as low-carbon, green growth, low birthrate, graying, labor productivity growth, the reduce greenhouse gas is constantly increasing in worldwide. So Smart Work is getting attention as a way to resolve this. In this paper, we study the impact of small business on local economy and the status information of small business on statistical point of view. And we offer the smart work countermeasures of small business through detailed action elements and the model proposed fot driving factor for the promotion of smart work. Through this, we propose the IT system model for The SMEs-type smart work system.

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ICCP Control and Monitoring System for Ships

  • Oh, Jin-Seok;Moon, Serng-Bae
    • Journal of Navigation and Port Research
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    • v.30 no.4
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    • pp.291-294
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    • 2006
  • Corrosion is never avoided in the use rf materials with various environments. The underwater hull is normally protected against rusting by several coatings of anti-corrosive paint. The purpose of ICCP(Impressed Current Cathodic Protection) system is to eliminate the rusting or corrosion, which occurs on metal immersed in seawater. This thesis is about the ICCP control and monitoring system, which brings protection against the corrosion of the ship's hull in the sea environments. The test system for ICCP is composed of a power supply, anode, reference electrode and controller. The test system is composed power supply, anode, ref electrode, shunt and etc. The protection current is sent to the protection area though anode. Reference electrode senses whether or not the detected potential is within a range of protection of test equipment and then it is automatically controlled to increase or decrease the amount of protective current to be sent to the anode by controller. The monitoring system with LabView is also detected in order to check the normal state of the system at operation period, because an operator does not always watch over this system and thus the system cannot operate well because rf his or her negligent management. This paper was studied the variation of potential and current density with environment factors, velocity and time, and the experimental results will be explained Also, It is suggested that this system can accommodate a ship's automation for SCMS(Ship Control and Management System) and will be very useful.

An Empirical Study on the Strategies for the Container Terminal in Pusan (부산항 컨테이너터미널의 경쟁력 제고를 위한 전략에 관한 실증연구)

  • 권능중;김성규;안기명
    • Journal of Korean Port Research
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    • v.13 no.2
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    • pp.245-254
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    • 1999
  • This paper aims to derive the strategies for the container terminal in Pusan. So it has focused on analyzing the current conditions of Pusan container terminal while evaluating the difficulties arising from the existing facilities/equipment and the operating system in the Pusan Korea Container Terminal through the workers at the container terminal and at off-dock CY. The object of this study is to assist the existing terminals to operate the facilities/equipment reasonably and to contribute shaping the ports policy which will be the basis of constructing new ports that will remain competitive while maintaining superiority over the ports in northeast area. According to the analysis 68% of the supplier answered that their terminal services which are the most important factor in running a terminal were superior to the other while only 28% of the user answered that they thought the current services were superior. For the areas of supplementing the terminal the people working at the terminal answered in the order of business operation equipment the number of berth service and management ability while the user answered in the order of service computer system transportation system and equipment. According to the regression analysis it became clear that there should be more effort toward improving or supplementing the facility scale facility usage charge transportation facilities which will assist in developing competitiveness of the terminal. It was also noted that management ability and business ability were mentioned as the important factors in operating a terminal.

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A QoS-aware Service Selection Method for Configuring Web Service Composition (웹 서비스 합성 구성을 위한 QoS고려 서비스 선택 기법)

  • Yoon, Kyoung-A;Kim, Yoon-Hee
    • The KIPS Transactions:PartD
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    • v.19D no.4
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    • pp.299-306
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    • 2012
  • To fulfill the complex user requirement, composition web service comprised of existing services is considered from the efficient and reusable point of view instead of making entirely new web service. However, with the growing the number of web services which provide the same functionality but differ in quality value, the service composition becomes a decision problem on which component services should be selected such that end-to-end QoS constraints by the client and overall QoS of the composition service are satisfied. QoS of service aspects is a determinant factor for selecting the services, since the performance of the composed service is determined by the performance of the involved component web service. In this paper, hybrid genetic algorithm is presented to select component services to take part in the QoS-aware composition. The local search method is used to be combined with the genetic algorithm to improve the individuals (component service) in population as well as composed service. The paper also presents a set of experiments conducted to evaluate the efficiency of selection algorithm using the real web service data.

A Study on the Establishment of the Deterioration Process Model of Roof Waterproofing in the Education facilities (교육시설의 옥상방수 열화도 진행 모델에 관한 연구)

  • Lee, Kang-Hee;Chae, Chang-U;Ryu, Soo-Hoon
    • Journal of the Korean Institute of Educational Facilities
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    • v.24 no.6
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    • pp.11-18
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    • 2017
  • Education facilities have much affect to make a good condition for the learning environment. Therefore, various approaches have been conducted to improve the physical, social and educational achievement. Especially, the physical aspect is very important to get rid of the building defect and improve the student their learning environment. For these, it needs to explain the performance and function of components and materials, which is linked with the deterioration degree. The deterioration degree is a imperative factor to make a decision whether the component would be repaired or not and to provide the repair scope of its component. In this paper, it aimed at making the deterioration degree model of roof proof under the hypothesis of which deterioration degree would be equal the repair cost at this time. Results of the study are shown that first, the $3^{rd}$ function is most proper to explain the deterioration degree model among 11 functions in view of resulted statistics. Second, the inflection of deterioration is shown at 15yr of the elementary school and 13yr of the middle and high school. This study has a limit of disclassification of the component or materials and it is, therefore, favorable to include the classification of waterproof material and work. These results would make a change from the breakdown maintenance to preventive maintenance and give a decent the learning environment for student.

Cylindrical bending of multilayered composite laminates and sandwiches

  • Sayyad, Atteshamuddin S.;Ghugal, Yuwaraj M.
    • Advances in aircraft and spacecraft science
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    • v.3 no.2
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    • pp.113-148
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    • 2016
  • In a whole variety of higher order plate theories existing in the literature no consideration is given to the transverse normal strain / deformation effects on flexural response when these higher order theories are applied to shear flexible composite plates in view of minimizing the number of unknown variables. The objective of this study is to carry out cylindrical bending of simply supported laminated composite and sandwich plates using sinusoidal shear and normal deformation plate theory. The most important feature of the present theory is that it includes the effects of transverse normal strain/deformation. The displacement field of the presented theory is built upon classical plate theory and uses sine and cosine functions in terms of thickness coordinate to include the effects of shear deformation and transverse normal strain. The theory accounts for realistic variation of the transverse shear stress through the thickness and satisfies the shear stress free conditions at the top and bottom surfaces of the plate without using the problem dependent shear correction factor. Governing equations and boundary conditions of the theory are obtained using the principle of minimum potential energy. The accuracy of the proposed theory is examined for several configurations of laminates under various static loadings. Some problems are presented for the first time in this paper which can become the base for future research. For the comparison purpose, the numerical results are also generated by using higher order shear deformation theory of Reddy, first-order shear deformation plate theory of Mindlin and classical plate theory. The numerical results show that the present theory provides displacements and stresses very accurately as compared to those obtained by using other theories.