• 한국정보시스템학회지:정보시스템연구
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• 제18권3호
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• pp.111-134
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• 2009

Today many owners of Web sites are looking to user's satisfaction survey as a key means of measuring the usability of a Web site. While it is preferred for it simplicity and ease of use, this survey method is not without potential risks. This paper focuses on showing that the existing practice of questionnaire-based usability measurement is subject to human recall errors, and that such flaws can be reduced when the questionnaire survey is followed by the users hands-on experience of the site. An empirical study was conducted, and the results indicate that the above speculation holds true. Even if respondents felt highly confident about their responses on a recall survey, a hands-on experience with a focal Web site increased the extent to which the respondents were satisfied with the shopping mall site. This indicates that a user's perception of the quality of a Web site may be distorted or lost as time goes by. In addition, the findings have shown that the use of the verbal protocol analysis method can reveal critical information that can help track the root causes of Web site usability problems, thereby helping to develop site enhancement strategies. The paper concludes with directions for future research.

• Nuclear Engineering and Technology
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• 제44권8호
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• pp.897-910
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• 2012

Inappropriate communications can cause a lack of necessary information exchange between operators and lead to serious consequences in large process systems such as nuclear power plants (NPPs). In this regard, various kinds of taxonomies of inappropriate communications have been developed to prevent inappropriate communications. However, there seems to be difficult to identify inappropriate communications from verbal protocol data between operators. Because the existing taxonomies were developed for use in report analysis, there is a problem of 'uncertainty'. In consequence, this paper proposes a new taxonomy of inappropriate communications and provides some insights to prevent inappropriate communications. In order to develop the taxonomy, existing taxonomies for four industries from 1980 to 2010 were collected and a new taxonomy is developed based on the simplified one-way communication model. In addition, the ratio of inappropriate communications from 8 samples of audio-visual format verbal protocol data recorded during emergency training sessions by operating teams is compared with performance scores calculated based on the task analysis. As a result, inappropriate communications can be easily identified from the verbal protocol data using the suggested taxonomy, and teams with a higher ratio of inappropriate communications tend to have a lower performance score.

• 한국과학교육학회지
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• 제32권8호
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• pp.1269-1280
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• 2012

The purpose of this study is to analyze the verbal interaction during elementary students' hypothesis generation learning. For this study, 32 6th graders were selected and were assorted into heterogeneous small-groups by achievement levels. The topics of hypothesis generation learning were developed by analyzing the current elementary school curriculum. Each group's verbal interactions were audio/video taped and transcribed. After coding the protocol and having student retrospective interview, types and frequency of verbal interaction were analyzed. The frequency of verbal interaction during observation was highest and that of questioning situation identification was lowest. Regarding to the quality of verbal interactions, low level interactions were significantly frequent during observation. On the other hand, hypothetical explicans generation revealed high frequency of high level interactions. The results revealed that elementary students can make high level verbal interactions through hypothesis generation learning.

• 한국경영정보학회:학술대회논문집
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• 한국경영정보학회 2008년도 춘계학술대회
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• pp.294-304
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• 2008

Verbal Protocol Analysis(이하 VPA)와 Repertory Grid(이하 RG)를 활용하여 구매 전문가의 지식을 온톨로지로 구축하여 활용할 수 있는 방법론 제시하였다. VPA를 활용하여 전문가의 생생한 지식을 실제와 거의 유사하게 구어체의 문서로 표현하고, 다시 RG를 이용하여 온톨로지로 표현하는 절차와 세부 방안을 구축하였다. 본 연구의 방법을 활용하여 지식 온톨로지를 구축하면 전문가의 암묵적 지식을 실제와 가깝게 상호운영이 가능한 구조화된 지식으로 표현 할 수 있고 나아가 표현된 지식의 다양한 활용이 가능해 진다. 이와 같이 전문가의 암묵지를 실제와 가깝게 표현하고 이를 재활용 가능한 형태로 구조화할 수 있다는 것은 지식의 표현, 축적 그리고 활용을 위해서 매우 중요한 의미가 있다고 할 수 있다. 한편, 본 연구의 방식대로 표현된 구매 전문가의 지식 온톨로지에 대해 현장 전문가가 이를 평가하여 본 연구에서 제안하는 내용의 의미적 가치와 우수성을 검증하였다.

• 한국경영정보학회:학술대회논문집
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• 한국경영정보학회 2007년도 International Conference
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• pp.58-64
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• 2007

Verbal Protocol Analysis(이하 VPA)와 Repertory Grid(이하 RG)를 활용하여 전문가 지식의 온톨로지를 구축하는 방법론을 제안하였다. VPA를 활용하여 전문가의 생생한 지식을 실제와 거의 유사하게 구어체의 문서로 표현하고, 다시 RG틀 이용하여 온톨로지로 표현하는 절차와 세부 방안을 구축하였다. 본 연구의 방법을 활용하여 지식 온톨로지를 구축하면 전문가의 암묵적 지식을 실제와 가깝게 상호운영이 가능한 구조화된 지식으로 표현 할 수 있고 나아가 표현된 지식의 다양한 활용이 가능해 진다. 이와 같이 전문가의 암묵지를 실제와 가깝게 표현하고 이를 재활용 가능한 형태로 구조화할 수 있다는 것은 지식의 표현, 축적 그리고 활용을 위해서 매우 중요한 의미가 있다고 할 수 있다.

• 대한인간공학회지
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• 제23권1호
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• pp.49-63
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• 2004

In this study. differences in attention allocation patterns between expert and novIce pilots were investigated by a verbal protocol when pilots were engaged in a task during the instrument flight. Ten pilots including experts and novices were participated to conduct a pre-determined task(a fix-to-fix) on F-5E Cockpit Procedure Trainer Simulator. Experts show better performance as expected with more stable variations in speed. altitude. and attitude. In attention allocation patterns. novices allocated about 83% of attentional resources on the primary instruments (airspeed indicator. altitude indicator. and attitude) relating to the task of the basic flight while experts spent 57%. This difference in the availability of attentional resources allowed expert pilots to accomplish the task better than novices. In other words. training a pilot should consider a program for building up wider instrument scanning patterns to become an expert in a shorter time.

• 한국경영과학회지
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• 제20권3호
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• pp.77-104
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• 1995

Intelligent Decision System support the decision analysis process in the managerial problems with decision analytic knowledge as well as domain specific knowledge. Influence Diagram has been one of the major knowledge representation in the intelligent decision system. In the development of intelligent decision system, knowledge acquisition is also known to be difficult. This paper suggests a developing tool using an influence diagram and Verbal Protocol Analysis which facilitates knowledge acquision for intelligent decision system. An ennvironmental decision making problem is used as an illustrative example and validation of the suggested developing tool is discussed. The suggested tool is very flexible to be expanded or applied to similar problems.

• 디자인학연구
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• 제14권2호
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• pp.217-224
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• 2001

본 연구는 디자인 실무와 교육에서 전개되는 아이디어 스케치 과정을 인지적 그래픽 사고(Graphic Thinking)의 과정으로 보고, 인지적 사고 과정에서 시각적 디자인 사고의 과정의 고찰과 함께 이에 투입되는 언어/시각 정보의 영향을 실험/분석하였다. 실험방법으로 디자인 프로젝트를 설정하여 이의 프로토콜 분석을 시행하였으며, 그 결과를 SAS 통계시스템의 T-Test 분석을 하였다. 연구결과로서, 첫째로, 그래픽 사고는 추상적 /구체적 영역과 개념적/ 지각적 영역 사이에서 언어/ 시각 정보의 인지적 사고과정에 의해 진행되는 것으로 설명될 수 있으며, 둘째로, LCD 태블릿은 펜과 종이를 대체할 수 있는 적절한 장치임을 확인하였다. 셋째로, 컨셉 디자인 단계에서는 언어/ 시각 디자인 정보의 유형에 따른 영향에서 유의적인 차이가 있음을 확인하지 못하였다. 즉, 그래픽 사고과정에서 그래픽 이미지, 지각이미지, 그리고 정신 이미지가 복합적으로 작용되고 있음을 확인해주는 결과로 볼 수 있다. 금후 실험을 다각화하여 연구를 보완할 경우, 디자인 사고의 시각화 과정에 대한 보다 일반화된 이론 체계가 세워질 것이다.

• 한국콘텐츠학회논문지
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• 제12권12호
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• pp.126-134
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• 2012

본 연구는 해양문화의 전반적인 가치가 본격화 되고 있는 이 시기에 해양디자인에 대한 디자인적 문제방향을 좀 더 인지과학적인 방향으로 접근 가능한가를 고찰 하였다. 이를 위해 해양디자인 초기 접근방법에 대한 고민과 문제해결과정을 살펴보고 인지적 접근에 의한 디자인 개발방향을 모형화하고자 한다. 연구방법으로 인지과학의 연구방법 가운데 사람의 사고과정을 추적 할 수 있는 프로토콜 분석을 위해 피험자를 선정하여 디자이너의 사고과정 속에서 나타나는 구두조서와 행동조서를 수집하였다. 수집된 자료를 바탕으로 해양디자인 프로세스에서 발생하는 전문적인 행동패턴을 실증적으로 분석하여 디자이너의 디자인행위에 대한 디자인행위그래프 패턴을 예제로 개발하여 객관적이고 체계적 방식으로 연구하고자 하였다. 이러한 행위그래프는 디자인의 초기 개발방향을 살펴볼 수 있으며 문제 해결을 위한 디자이너의 인지구조를 예측할 수 있었다. 향후 해양디자인을 계획하고 디자인할 때 디자이너의 인지적 방향을 예측하는데 기초자료로 활용할 수 있으리라 판단된다.

• 기본간호학회지
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• 제7권1호
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• pp.122-136
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• 2000

Stroke patient needs rehabilitation after receiving an acute treatment in a hospital. When stroke patient gets involved in an early discharge program, home care nurse plays a pivotal role to make them to gain a full strength and to come back to his/her prior life before he/she is sick. In spite of the importance of home care nursing intervention protocol for home care nurses to perform home care nursing autonomously, home care nursing intervention protocol for stroke patient is rarely developed. Therefore this study was conducted to develop home care nursing protocol that is applicable for stroke patients in home care nursing area. 41 home care nursing charts for stroke patients registered in home care nursing agencies from December 1st 1994 to August 31st 1999 at Y hospitals in Seoul and Won-Ju city were analyzed. 44 home care nurses who were having over three years' experience on stroke patients were participated in this study as a user validity validation group. The results of this study are as follows. 1. 28 nursing diagnoses were selected on the basis of evaluation of nursing diagnoses of stroke patients presented in a previous literature and case studies on home care nursing. 2. 17 nursing diagnoses were classified through the frequency analysis of home care nursing charts for 41 stroke patients who had received home care nursing. The order of sequence was like these: impaired skin integrity, risk for infection, nutritional deficit, impaired physical mobility, constipation, knowledge deficit, ineffective airway clearance, anxiety in family members, risk for aspiration, self care deficit, altered urinary elimination, ineffective individual coping, social isolation, risk for injury, self-esteem disturbance, impaired verbal communication, fatigue of family caregiver. 3. Based on validation on expert and user validities, 44 nursing interventions which were above ICV=.80 were chosen. 4. Nursing intervention protocols which showed above ICV=.90 were developed and were like these; pressure ulcer care, position change, preventive care for circulatory dysfunction, tube care : catheter, vital sign monitor, constipation/impaction management, artificial airway management, suction of airway secretion, environmental management : safety, and fall prevention.