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http://dx.doi.org/10.5516/NET.04.2011.068

DEVELOPMENT OF NEW TAXONOMY OF INAPPROPRIATE COMMUNICATION AND ITS APPLICATION TO OPERATING TEAMS IN NUCLEAR POWER PLANTS  

Kim, Ar Ryum (Department of Nuclear and Quantum Engineering, Korea Advanced Institute of Science and Technology)
Park, Jinkyun (Integrated Safety Assessment Division, Korea Atomic Energy Research Institute)
Lee, Seung Woo (Department of Nuclear and Quantum Engineering, Korea Advanced Institute of Science and Technology)
Jang, Inseok (Department of Nuclear and Quantum Engineering, Korea Advanced Institute of Science and Technology)
Kang, Hyun Gook (Department of Nuclear and Quantum Engineering, Korea Advanced Institute of Science and Technology)
Seong, Poong Hyun (Department of Nuclear and Quantum Engineering, Korea Advanced Institute of Science and Technology)
Publication Information
Nuclear Engineering and Technology / v.44, no.8, 2012 , pp. 897-910 More about this Journal
Abstract
Inappropriate communications can cause a lack of necessary information exchange between operators and lead to serious consequences in large process systems such as nuclear power plants (NPPs). In this regard, various kinds of taxonomies of inappropriate communications have been developed to prevent inappropriate communications. However, there seems to be difficult to identify inappropriate communications from verbal protocol data between operators. Because the existing taxonomies were developed for use in report analysis, there is a problem of 'uncertainty'. In consequence, this paper proposes a new taxonomy of inappropriate communications and provides some insights to prevent inappropriate communications. In order to develop the taxonomy, existing taxonomies for four industries from 1980 to 2010 were collected and a new taxonomy is developed based on the simplified one-way communication model. In addition, the ratio of inappropriate communications from 8 samples of audio-visual format verbal protocol data recorded during emergency training sessions by operating teams is compared with performance scores calculated based on the task analysis. As a result, inappropriate communications can be easily identified from the verbal protocol data using the suggested taxonomy, and teams with a higher ratio of inappropriate communications tend to have a lower performance score.
Keywords
Inappropriate Communications; Verbal Protocol Data; Operating Team; Taxonomy of Inappropriate Communications;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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