• The Journal of Information Systems
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• v.18 no.3
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• pp.111-134
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• 2009

Today many owners of Web sites are looking to user's satisfaction survey as a key means of measuring the usability of a Web site. While it is preferred for it simplicity and ease of use, this survey method is not without potential risks. This paper focuses on showing that the existing practice of questionnaire-based usability measurement is subject to human recall errors, and that such flaws can be reduced when the questionnaire survey is followed by the users hands-on experience of the site. An empirical study was conducted, and the results indicate that the above speculation holds true. Even if respondents felt highly confident about their responses on a recall survey, a hands-on experience with a focal Web site increased the extent to which the respondents were satisfied with the shopping mall site. This indicates that a user's perception of the quality of a Web site may be distorted or lost as time goes by. In addition, the findings have shown that the use of the verbal protocol analysis method can reveal critical information that can help track the root causes of Web site usability problems, thereby helping to develop site enhancement strategies. The paper concludes with directions for future research.

• Nuclear Engineering and Technology
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• v.44 no.8
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• pp.897-910
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• 2012

Inappropriate communications can cause a lack of necessary information exchange between operators and lead to serious consequences in large process systems such as nuclear power plants (NPPs). In this regard, various kinds of taxonomies of inappropriate communications have been developed to prevent inappropriate communications. However, there seems to be difficult to identify inappropriate communications from verbal protocol data between operators. Because the existing taxonomies were developed for use in report analysis, there is a problem of 'uncertainty'. In consequence, this paper proposes a new taxonomy of inappropriate communications and provides some insights to prevent inappropriate communications. In order to develop the taxonomy, existing taxonomies for four industries from 1980 to 2010 were collected and a new taxonomy is developed based on the simplified one-way communication model. In addition, the ratio of inappropriate communications from 8 samples of audio-visual format verbal protocol data recorded during emergency training sessions by operating teams is compared with performance scores calculated based on the task analysis. As a result, inappropriate communications can be easily identified from the verbal protocol data using the suggested taxonomy, and teams with a higher ratio of inappropriate communications tend to have a lower performance score.

• Journal of The Korean Association For Science Education
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• v.32 no.8
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• pp.1269-1280
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• 2012

The purpose of this study is to analyze the verbal interaction during elementary students' hypothesis generation learning. For this study, 32 6th graders were selected and were assorted into heterogeneous small-groups by achievement levels. The topics of hypothesis generation learning were developed by analyzing the current elementary school curriculum. Each group's verbal interactions were audio/video taped and transcribed. After coding the protocol and having student retrospective interview, types and frequency of verbal interaction were analyzed. The frequency of verbal interaction during observation was highest and that of questioning situation identification was lowest. Regarding to the quality of verbal interactions, low level interactions were significantly frequent during observation. On the other hand, hypothetical explicans generation revealed high frequency of high level interactions. The results revealed that elementary students can make high level verbal interactions through hypothesis generation learning.

• 한국경영정보학회:학술대회논문집
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• 2008.06a
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• pp.294-304
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• 2008

Verbal Protocol Analysis(이하 VPA)와 Repertory Grid(이하 RG)를 활용하여 구매 전문가의 지식을 온톨로지로 구축하여 활용할 수 있는 방법론 제시하였다. VPA를 활용하여 전문가의 생생한 지식을 실제와 거의 유사하게 구어체의 문서로 표현하고, 다시 RG를 이용하여 온톨로지로 표현하는 절차와 세부 방안을 구축하였다. 본 연구의 방법을 활용하여 지식 온톨로지를 구축하면 전문가의 암묵적 지식을 실제와 가깝게 상호운영이 가능한 구조화된 지식으로 표현 할 수 있고 나아가 표현된 지식의 다양한 활용이 가능해 진다. 이와 같이 전문가의 암묵지를 실제와 가깝게 표현하고 이를 재활용 가능한 형태로 구조화할 수 있다는 것은 지식의 표현, 축적 그리고 활용을 위해서 매우 중요한 의미가 있다고 할 수 있다. 한편, 본 연구의 방식대로 표현된 구매 전문가의 지식 온톨로지에 대해 현장 전문가가 이를 평가하여 본 연구에서 제안하는 내용의 의미적 가치와 우수성을 검증하였다.

• 한국경영정보학회:학술대회논문집
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• 2007.06a
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• pp.58-64
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• 2007

Verbal Protocol Analysis(이하 VPA)와 Repertory Grid(이하 RG)를 활용하여 전문가 지식의 온톨로지를 구축하는 방법론을 제안하였다. VPA를 활용하여 전문가의 생생한 지식을 실제와 거의 유사하게 구어체의 문서로 표현하고, 다시 RG틀 이용하여 온톨로지로 표현하는 절차와 세부 방안을 구축하였다. 본 연구의 방법을 활용하여 지식 온톨로지를 구축하면 전문가의 암묵적 지식을 실제와 가깝게 상호운영이 가능한 구조화된 지식으로 표현 할 수 있고 나아가 표현된 지식의 다양한 활용이 가능해 진다. 이와 같이 전문가의 암묵지를 실제와 가깝게 표현하고 이를 재활용 가능한 형태로 구조화할 수 있다는 것은 지식의 표현, 축적 그리고 활용을 위해서 매우 중요한 의미가 있다고 할 수 있다.

• Journal of the Ergonomics Society of Korea
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• v.23 no.1
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• pp.49-63
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• 2004

In this study. differences in attention allocation patterns between expert and novIce pilots were investigated by a verbal protocol when pilots were engaged in a task during the instrument flight. Ten pilots including experts and novices were participated to conduct a pre-determined task(a fix-to-fix) on F-5E Cockpit Procedure Trainer Simulator. Experts show better performance as expected with more stable variations in speed. altitude. and attitude. In attention allocation patterns. novices allocated about 83% of attentional resources on the primary instruments (airspeed indicator. altitude indicator. and attitude) relating to the task of the basic flight while experts spent 57%. This difference in the availability of attentional resources allowed expert pilots to accomplish the task better than novices. In other words. training a pilot should consider a program for building up wider instrument scanning patterns to become an expert in a shorter time.

• Journal of the Korean Operations Research and Management Science Society
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• v.20 no.3
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• pp.77-104
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• 1995

Intelligent Decision System support the decision analysis process in the managerial problems with decision analytic knowledge as well as domain specific knowledge. Influence Diagram has been one of the major knowledge representation in the intelligent decision system. In the development of intelligent decision system, knowledge acquisition is also known to be difficult. This paper suggests a developing tool using an influence diagram and Verbal Protocol Analysis which facilitates knowledge acquision for intelligent decision system. An ennvironmental decision making problem is used as an illustrative example and validation of the suggested developing tool is discussed. The suggested tool is very flexible to be expanded or applied to similar problems.

• Archives of design research
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• v.14 no.2
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• pp.217-224
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• 2001

Graphic thinking for the idea sketches brings about variations between abstract realm and concrete one, and between conceptual realm and perceptual one. When design information is projected to the thinking process, some images are generated, and transformed. We reviewed the sketching devices for computerization to deal with a lot of design data in the computing environment. The LCD Tablet can be a substitute for the Pen & Paper to get rid of irksome tasks at handling the design data. Using a protocol analysis technique, we examined the influences of different design information, which is consisted of verbal concepts and/or visual images, and abstract information and/or concrete one. The findings show that there are no significant differences of influences between verbal/visual information and abstract concrete information at the conceptual design. These facts support that graphic thinking process is progressed with the perceptual and mental image.

• The Journal of the Korea Contents Association
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• v.12 no.12
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• pp.126-134
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• 2012

The researchers of this study closely looked into the methods for cognitive-scientific approach to problems of marine design at a time when the overall values of marine cultures are acknowledged in full scale. To that end, the researchers analyzed the problems and problem-solving process for the initial approach to marine design. At the same time, the researchers made the matrix of the design-developmental directions by cognitive scientific approach. After selecting the subjects, the researchers collected verbal protocol and behavior protocol which were shown in the process of a designer's thinking. This was for the sake of protocol analysis which is the representative research technique of cognitive science. Based on the collected data, the researchers empirically analyzed the behavior patterns shown in the marine design process so as to develop the design behavior-graph pattern of designers in an objective and systematic way. The behavior graph was helpful for looking into the initial developmental directions of design and for predicting cognitive structure of designers. The researchers hope that this study will become a fundamental material for predicting cognitive directions of designer for planning and designing the marine design.

• Journal of Korean Academy of Fundamentals of Nursing
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• v.7 no.1
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• pp.122-136
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• 2000

Stroke patient needs rehabilitation after receiving an acute treatment in a hospital. When stroke patient gets involved in an early discharge program, home care nurse plays a pivotal role to make them to gain a full strength and to come back to his/her prior life before he/she is sick. In spite of the importance of home care nursing intervention protocol for home care nurses to perform home care nursing autonomously, home care nursing intervention protocol for stroke patient is rarely developed. Therefore this study was conducted to develop home care nursing protocol that is applicable for stroke patients in home care nursing area. 41 home care nursing charts for stroke patients registered in home care nursing agencies from December 1st 1994 to August 31st 1999 at Y hospitals in Seoul and Won-Ju city were analyzed. 44 home care nurses who were having over three years' experience on stroke patients were participated in this study as a user validity validation group. The results of this study are as follows. 1. 28 nursing diagnoses were selected on the basis of evaluation of nursing diagnoses of stroke patients presented in a previous literature and case studies on home care nursing. 2. 17 nursing diagnoses were classified through the frequency analysis of home care nursing charts for 41 stroke patients who had received home care nursing. The order of sequence was like these: impaired skin integrity, risk for infection, nutritional deficit, impaired physical mobility, constipation, knowledge deficit, ineffective airway clearance, anxiety in family members, risk for aspiration, self care deficit, altered urinary elimination, ineffective individual coping, social isolation, risk for injury, self-esteem disturbance, impaired verbal communication, fatigue of family caregiver. 3. Based on validation on expert and user validities, 44 nursing interventions which were above ICV=.80 were chosen. 4. Nursing intervention protocols which showed above ICV=.90 were developed and were like these; pressure ulcer care, position change, preventive care for circulatory dysfunction, tube care : catheter, vital sign monitor, constipation/impaction management, artificial airway management, suction of airway secretion, environmental management : safety, and fall prevention.