• Title/Summary/Keyword: Users' satisfaction

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User's Regret on Update Decisions of Mobile Applications (모바일 애플리케이션 업데이트 선택에 대한 사용자 후회)

  • Park, Sang-Cheol
    • The Journal of Information Systems
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    • v.24 no.3
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    • pp.75-94
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    • 2015
  • Purpose While new versions of mobile applications could offer users better computing environment, users are not always comfortable with them for various reasons. Considering making update decisions is important task for users, it is crucial for us to understand users' behavior and attitude on app updates. The purpose of this study is to explain why mobile users succumb to both reactance toward the update and satisfaction to the current version, ultimately leading them to feel the regret by employing three theoretical perspectives including regret theory, status quo bias theory and the dual model. Design/methodology/approach Survey data collected from 204 mobile users was used to test the research model using partial least squares analysis. The results have shown that both reactance toward the update and satisfaction to the current version have negative impacts on individuals' decisions to update, which leading to their regret after updating the applications Findings By integrating both status quo bias and regret theory in the model, this study tried to explain why mobile users feel regret in application update settings. More specifically, this study has proposed a novel framework that introduces an individual's update decision on mobile applications.

A Study on Users' Perceptions of Archival Reference Services in a University Archive (대학기록관 이용자의 기록정보서비스 인식에 관한 연구: J교육대학교를 중심으로)

  • Kim, Du-Ri;Kim, Soojung
    • Journal of the Korean Society for information Management
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    • v.31 no.4
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    • pp.29-47
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    • 2014
  • This study aims to examine users' perceptions of and experiences about archival reference services in a university archive. The study uses the Researcher Survey provided by the Archival Metrics Project to understand users' perceptions about the university archive and users' satisfaction level of facilities and services. Based on the results of the survey among 47 users and the interview with the archivist working in the university archive, this study suggests recommendations for improving archival reference services.

Indoor Environment and Characteristics and Satisfaction of Users of Senior Centers in Wanju County (완주군 경로당의 실내환경과 이용자들의 특성 및 만족도)

  • Jeong, In-Soo;Meng, Xiangwei
    • Journal of the Korean Institute of Rural Architecture
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    • v.19 no.1
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    • pp.23-34
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    • 2017
  • The purpose of this paper is to suggest the preliminary data for the improvement of the senior centers' indoor environment and the upcoming progress located in rural areas. In wanju county, 81.8% of seniors were enrolled in senior centers, and used the facility everyday. Also, most of the users tended to use the facilities between 12 a.m. and 6 p.m. The majority of users had lunch at the senior centers. The facilities of most senior centers were in poor condition, and some had their restroom outdoor. Also, most senior centers are exposed to high concentrations of carbon dioxide during winter. During this season, the thermal environment in the restroom was bad. However, the users' level of the facilities' satisfaction was positive. Senior centers have been operating the facilities with difficulties, due to the low financial support from the local autonomous organization. The indoor temperature in most centers, especially, was above $30^{\circ}C$ during summer on account of lack of funding for airconditioning. Therefore, it could be recommended that the local autonomous entity start regular check-ups and repairs for the poor indoor environment and facilities, with more financial support and active supervision of the management.

The role of device attachment in post-adoption of mobile hand-held devices (모바일 휴대용 단말기의 지속적 이용에 있어서 기기애착 개념의 역할에 관한 연구)

  • Kwon, Soon-Jae;Chae, Sung-Uk
    • The Journal of Information Systems
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    • v.18 no.3
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    • pp.27-46
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    • 2009
  • Korean society frenzy about ubiquitous computing is in a rapid change into so called 'Nomadic' information environment. In many previous studies, a number of intrinsic and extrinsic motivation factors were empirically found to affect users' continuance to use mobile hand-held devices. However, the role of device attachment, a new intrinsic motivation factor with which users are known to care about their own mobile devices personally, in determining users' post-adoption behavior was not explored yet to the full scale. To fill the research void like this, this study proposes a new research model in which device attachment as well as perceived value are positively linked to satisfaction and continuance to use. The statistical results obtained by applying PLS to the valid 137 questionnaires showed that the device attachment has stronger positive influence on satisfaction and continuance to use than the perceived value. Therefore, a practical implication is suggested thai the mobile devices need 10 be designed in a way of arousing users' device attachment more strongly.

A Study on Users' Attitude Toward the Forest Trails - Focused on the Jirisan Dulegil - (숲길 이용자 인식에 관한 연구 - 지리산 둘레길을 중심으로 -)

  • Yoo, Ki-Joon
    • Korean Journal of Environment and Ecology
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    • v.28 no.2
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    • pp.247-252
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    • 2014
  • This study was conducted to provide information which will be useful for managing the forest trails effectively. To investigate users' attitudes toward the forest trail construction and use, a questionnaire survey was employed in the Jirisan Dulegil. As the results, most of the respondents perceived that the Jirisan Dulegil have positive impact economically and socio-culturally on community growth. Contrastively, a negative perception existed in the environmental aspect. The users' satisfaction level regarding the Jirisan Dulegil appear to be positive. Users' satisfaction level regarding use services provided in community boundary was evaluated relatively lower. In this point of view, trail use service system provided in the community should be reconsidered for effective forest trail management.

A Study on Mobile Application Advertising Users' Perceived Perception and Service Recovery (모바일 애플리케이션 광고 이용자의 지각된 인식과 서비스 회복에 관한 연구)

  • Kang, Moonyoung;Chi, Yongshou;Lim, Sungeun;Han, Kyeongseok
    • Journal of Information Technology Services
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    • v.15 no.1
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    • pp.269-287
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    • 2016
  • In general, service failure occurs inevitably and the customers who experienced the greater dissatisfaction have the higher expectations of service recovery. However, most of the previous studies have focused on the evaluation and risk factors of pre-service quality. Thus, this study is contrary to the numerous previous studies and focus on the effectiveness of mobile application advertisement users' perceived perception on service recovery after service fails. A research model presented in this study is based on the Equity Theory and deeply evaluated the effectiveness of Distributive Justice, Interactional Justice, and Authenticity Relevance on Service Recovery. The survey of this study was conducted among 286 users who have experienced a services recovery of mobile application advertising. As a result, among all the factors of users of mobile application advertising, Distributive Justice, Interactive Justice, and Relevance have a positive impact to Satisfaction. In addition, Distributive Justice, Authenticity and Satisfaction also have a positive impact to Trust. Ultimately, Satisfaction and Trust have a positive impact to Service Recovery. The results of this study are expected as a reference for presenting a new business model for mobile application advertising industry, reducing business risk and enriching the related researches.

Service Level Agreement for the QoS Guaranteed Mobile IPTV Services over Mobile WiMAX Networks

  • Chowdhury, Mostafa Zaman;Trung, Bui Minh;Jang, Yeong-Min;Kim, Young-Il;Ryu, Won
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.36 no.4A
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    • pp.380-387
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    • 2011
  • While mobile IPTV services are supported through the mobile WiMAX networks, there must need some guaranteed bandwidth for the IPTV services especially if IPTV and non-IPTV services are simultaneously supported by the mobile WiMAX networks. The quality of an IPTV service definitely depends on the allocated bandwidth for that channel. However, due to the high quality IPTV services and to support of huge non-IPTV traffic over mobile WiMAX networks, it is not possible to guarantee the sufficient amount of the limited mobile WiMAX bandwidth for the mobile IPTV services every time. A Service Level Agreement (SLA) between the mobile IPTV service provider and mobile WiMAX network operator to reserve sufficient bandwidth for the IPTV calls can increase the satisfaction level of the mobile IPTV users. In this paper, we propose a SLA negotiation procedure for mobile IPTV users over mobile WiMAX networks. The Bandwidth Broker controls the allocated bandwidth for IPTV and non-IPTV users. The proposed dynamically reserved bandwidth for the IPTV services increases the IPTV user's satisfaction level. The simulation results state that, our proposed scheme is able to provide better user satisfaction level for the IPTV users.

Study on Users' Perception of Digital Contents Traits and Intention (디지털콘텐츠 특성의 이용자 지각과 이용의도에 관한 연구)

  • Choi, Dong-Chun;Kim, Yong-Bum;Yoon, Ji-Eun
    • Proceedings of the Safety Management and Science Conference
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    • 2008.04a
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    • pp.157-179
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    • 2008
  • This study demonstrates some major traits of digital contents as information, playfulness, individuality, perceived recognition as perceived usefulness and perceived ease of use, relationship quality as satisfaction and commitment, user behavior as use intention. To make an empirical analysis the study, it is hypothesized that traits of digital contents and perceived recognition, traits of digital contents and relationship quality, perceived recognition and relationship quality, relationship quality and user behavior. Proposed theoretical model was based on TAM and was tested by the structure equation model for validity, credibility, goodness of fit. The major finding of this study can be summarized as follows, traits of digital contents are positively affected by perceived recognition, satisfaction in relationship quality and use intention via perceived recognition. Theoretical implication of this study are as follows. First, users wanted to choice only needed information. Second, users recognized digital contents as a part of life. So, user's ability is very important in this environment. According to this, business related with or interested in digital contents must have developed digital contents in variety aspect. Users must have concerned using digital contents, also.

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Research on the Use of Power Blogs related to Cooking - Focused on Employees related to Cooking in Seoul - (요리관련 파워블로그 이용실태 조사 - 서울 거주 요리관련 종사자들을 중심으로 -)

  • Kim, Mi Young;Sim, Ki Hyeon
    • Korean journal of food and cookery science
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    • v.29 no.1
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    • pp.37-46
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    • 2013
  • This research was investigated the problem of power blogs related to cooking through the investigation of usage and satisfaction of those blogs as new information media in internet community. As a result, most users had were received cooking information through internet and 85.7% of those users have experienced power blogs related to cooking. The most frequent access methods were via search engines. What users are received from power blogs related to cooking are cooking recipes. What did they want the most from those blogs are accurate recipes for everyday meal. According to this opinion poll, majority of respondents were collected cooking information through internet and experience more and more power blogs related to cooking, whereas users lost their satisfaction and belief from power blogs when there was a lack of enough information on power blogs, an inaccuracy of the information from the power blogs, or an extraordinary recipes. To improve power blogs related to cooking, not only various cooking information but also everyday cooking recipes were required, but power bloggers should also consider everyday cooking materials and recipes with simple cooking utensils.

A Study on the Development Elements and Direction of Waterfront Reflecting User Demands (이용자 수요를 반영한 수변 공간 개발요소와 방향설정에 관한 연구)

  • Park, Ki bum
    • Journal of Environmental Science International
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    • v.27 no.11
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    • pp.1083-1094
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    • 2018
  • In this study, we analyzed the characteristics of six waterfront users who are currently being used to select indicators for waterfront development. It can be classified into urban type, inland type and coast type according to the place where waterfront space is located. These waterfront design elements include accessibility, public activity, and waterfront characteristics. Waterfront environment involves selecting the elements for considered and examined these with resepect to the goals of the study. In terms of accessibility to most waterfronts, it is analyzed that users who are located within 30 minutes' distance of walking are most likely to use it. As shown in the satisfaction survey of this study, the unsatisfactory satisfaction of water quality and quantity was found to be low in Unam pond, and the result shows that the overall satisfaction of waterfront space is also low. In the case of Chunggye Chun, the results of the survey on weekdays showed that the office workers, such as the offices located in the surrounding area, were mainly resting places. In the case of Naesungchun, it is possible to select the indicators that can help the direction of the festival as a survey on the users during the festival period. In this study, waterfront location, purpose of use, characteristics, environment, and subdivision are presented as indicators to be considered when developing the waterfront. It is expected that the proposed indicators will be able to determine the direction of development by reflecting characteristics of users.