• 품질경영학회지
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• 제43권4호
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• pp.545-558
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• 2015

Purpose: The Purposes of this study are (1) to examine why users are communicating through MIM (2) to understand what factors impact these users' satisfaction and loyalty. Methods: We use a questionnaire survey to collect 256 data on users' perceptions of Kakaotalk. We also use a structural equation modeling method by using AMOS 18.0. Results: Company trust, communication voice, connectedness, and perceived network size are found to be statistically significant factors affecting. Also, satisfaction influence on word of mouth and intention to switch. Conclusion: This study develops a research model from the MIM context. We suggest three points of view as company characteristics, device interactivity, and social factor. We examine the determinants of users' satisfaction and loyalty. The results can offer valuable insights for future mobile services research.

• 한국도서관정보학회지
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• 제32권3호
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• pp.59-89
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• 2001

대진대학교 중앙도서관의 서비스에 대한 이용자 만족 정도를 조사해 본 결과, 시설에 대하여 대체로 만족하고 있으나 도서관 이용을 지원하고 있는 서비스 영역에서는 불만족하다는 응답이며, 단행본, 연속간행물은 만족하나, 학위논문 외 대부분이 불만족한 것으로 나타났다. 또한 사서와 이용자간의 커뮤니케이션이 부족하며, 사서들에 대하여 전문성과 능력은 인정하나 무성의와 사무적인 태도에 대하여 부정적으로 나타났다. 사서들은 이용자들에게 제공하는 서비스와 그의 노력에 대하여 적극적으로 알릴 필요가 있다. 또한 요구와 불만 사항을 계속적으로 수렴할 수 있는 통로로 홈페이지 게시판을 이용하면 좋을 것이다.

• 제어로봇시스템학회:학술대회논문집
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• 제어로봇시스템학회 2003년도 ICCAS
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• pp.995-1000
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• 2003

This paper proposes the pedestrian navigation system which deals with subjective information. This system consists of the route setting part and the instruction generation part. The route setting part chooses the route with highest subjective satisfaction degree. The instruction generation part gives users the instructions based on the users' sensuous feeling of distance with linguistic expressions. Fuzzy measures and integrals are applied to the calculation of the satisfaction degree of the route which reflects the users' taste for routes. The instruction generation part has database of users' cognitive distance. Users' cognitive distances are expressed by fuzzy sets that correspond to linguistic terms. The system generates the instructions with linguistic terms which have the highest fitness value for the users' sensuous feeling of distance. This paper also performs subjective experiments in order to confirm the validity of the present system.

• 한국콘텐츠학회논문지
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• 제11권3호
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• pp.327-338
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• 2011

본 연구는 자폐 장애로 진단받은 아동의 주양육자 총 52명을 대상으로 현재 받고 있는 언어치료 교육서비스에 대한 만족도와 욕구를 조사하기 위해 실시되었다. 연구방법은 설문조사 방식을 사용하였고, 설문 내용은 치료 교육 기관의 환경(7문항)과 치료사가 제공하는 프로그램(7문항), 그리고 치료 교육 만족도 및 서비스 욕구(7문항)를 포함한 세 가지 측면으로 구분하여 작성하였다. 연구 결과, 치료 교육 기관의 환경면에서, 치료비 등을 이유로 복지관 이용자의 만족도가 가장 높았으며, 사설 치료실, 종합병원 순으로 낮게 나타났다. 치료사가 제공하는 교육 프로그램 면에서, 실시하는 프로그램의 적절성 및 상담 내용 등을 이유로 종합병원 이용자의 만족도가 가장 높았으며, 사설치료실, 복지관 순으로 낮게 나타났다. 치료 교육 만족도 및 서비스 욕구 면에서, 언어치료 및 전체 치료 교육 서비스에 대한 만족도는 다소 만족하는 수준인 것으로 나타났다. 자녀가 언어치료를 받게 되고 난 후, 좋아진 점으로 일상적인 생활 기술의 향상과 심리적 안정이 높게 나타났으며, 추후 받고 싶은 치료 교육과 관련하여 개별, 집단 언어치료 교육 서비스에 대한 욕구가 매우 높게 나타났다. 이상의 결과를 통해, 치료 교육 기관에서 제공하는 서비스의 문제점을 파악하고, 자폐 아동의 치료 교육 만족도를 높이기 위해 언어치료사 및 관련 영역 전문가들이 노력해야 할 여러 가지 함의를 얻을 수 있었다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제8권8호
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• pp.2590-2606
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• 2014

A problem related to deployment of femtocells is how to manage access of users to radio resources. On one hand, all resources of the femtocell can be reserved for users belonging to a closed subscriber group (CSG), which is a set of users defined by a femtocell subscriber. This approach, known as closed access, however, increases interference to users not included in the CSG as those users do not have a permission to access this femtocell. Contrary, resources can be shared by all users with no priority in an open access mode. In this case, the femtocell subscriber shares radio as well as backhaul resources with all other users. Thus, throughput and quality of service of the subscriber and the CSG users can be deteriorated. To satisfy both the CSG as well as non-CSG users, a hybrid access is seen as a compromise. In this paper, we propose a new approach for sharing radio resources among all users. As in common cases, the CSG users have a priority for usage of a part of resources while rest of the resources is shared by all users proportionally to their requirements. As the simulation results show, the proposed resource sharing scheme significantly improves throughput of the CSG users and their satisfaction with granted bitrates. At the same time, throughput and satisfaction of the non-CSG users is still guaranteed roughly at the same level as if conventional sharing schemes are applied.

• 디지털융복합연구
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• 제11권1호
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• pp.129-138
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• 2013

최근 스마트폰 보급이 활성화되면서 스마트폰 사용에 대한 부정적 측면들이 쟁점화 되고 있다. 스마트폰과 같은 첨단 기술은 테크노스트레스로 이어지며 잠시라도 손에서 스마트폰이 멀어지면 불안하고 당황하여 할 일을 제대로 하지 못하는 디지털 중독 현상이 사회문제로 비화되고, 이러한 디지털 중독을 해결 하려는 디지털 디톡스와 첨단 기술의 사용으로 인한 테크노스트레스가 쟁점화 되고 있다. 본 논문은 스마트폰 사용자의 사용에 영향을 미치는 부정적 내적 요인들을 도출하고 영향관계를 규명하였다. 스마트폰 사용자의 사용자 만족도에 영향을 미치는 요인으로 테크노스트레스를 독립변수로 설정하고, 디지털 디톡스와 지각된 유용성, 플로우를 매개변수로 설정하고, 사용자 만족도를 종속변수로 정의하는 이론적 연구모형을 제시하였다. 설문 데이터를 이용하여 테크노스트레스, 디지털 디톡스가 스마트폰 사용자의 만족에 미치는 영향 관계를 규명하였다.

• 한국조경학회지
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• 제33권1호
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• pp.19-32
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• 2005

The role of emotional responses is an important subject of study in consumer behavior. Although the perceived performance and satisfaction related emotions have been studied with increasing quantities in leisure studies or fields of outdoor recreation and tourism, issues concerning the appropriate way to measure these emotional responses remains unresolved. This article reviews the emotion measuring scales, and testify the usefulness of PAD scale based upon 349 questionnaires by users of Phoenix Park(Ski Resort) and Seoul Land(Theme Park) in Korea. It was found that, users' emotional response was closely related with satisfaction in Phoenix Park(Ski Resort); however, users' perceived performance was closely related with satisfaction in Seoul Land (Theme Park). This article argues that the meanings of these findings is due to different characteristics of consumption typology between ski resort and theme park. In conclusion, users' emotional experience may be more useful in understanding skiing activities and in formulating management strategies for ski resorts than theme parks.

• Asia pacific journal of information systems
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• 제7권3호
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• pp.125-143
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• 1997

As information is the critical resource of business, CIOs(chief information officers)' managerial roles become more important. CIOs work out the organization and information system strategies, introduce changes into organizations, communicate with chief executive officers and users, and take the responsibilities of the information system operation. The CIOs' managerial roles make affects on the information system performance and the organizational effectiveness. They are divided into six sub-roles; leader, liaison, entrepreneur, monitor, resource allocator and spokesman. The CIOs' influences on organizations are evaluated by information systems performance. User information satisfaction is one of the most valid information system evaluation criterions. User participation and user involvement are regarded as the antecedents of user satisfaction. This study investigates the effect of CIOs' managerial roles on user satisfaction, user participation, user involvement, CIOs' six managerial roles do not equally influence users. The results of this study have implications for the CIOs' managerial roles in organizations. As CIOs effectively perform managerial roles, user satisfaction is improved.

• 한국경영정보학회:학술대회논문집
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• 한국경영정보학회 2007년도 추계학술대회
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• pp.571-576
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• 2007

Advanced online environment and communication technology have made the e-commerce environments evolved rapidly. In the e-commerce area, one of the most important concepts regarding the relationship between seller and buyer is the "trust." Considering the purpose of purchase and satisfaction of website, the users may face problems such as consumer's transaction security or personal information sharing when they make transactions over web sites. It could be difficult to pursue the goal for the users to purchase product or service over online if the seller or service provider cannot establish trust to the customers. In this paper, through multi-dimensional viewpoints of trust, satisfaction can be accounted for by cue-based trust and experienced trust. The purchase intention mediates the experienced trust when online users purchase products or use online service.

• 한국의류산업학회지
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• 제12권1호
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• pp.68-79
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• 2010

This study was fulfilled in the purpose of proposing construction strategies of fashion information industry through the analysis of information user's satisfaction/dissatisfaction on information quality. The research was performed through a depth interview. Data were collected from 18 fashion information users(designers and merchandisers) who were working at fashion apparel industry during October to November 2007. Results from the study showed that there were three dimensions and 18 components of satisfaction/dissatisfaction on fashion information quality: Information quality(understandability, value-added, level of detail, relevance, diversity, objectivity, completeness, accuracy, quantitativeness), Service quality(responsiveness, accessibility, cost efficiency, empathy, reliability), System quality(currency, ease of use, format, timeliness). And the information users were perceiving that there were some changes in notion of preferring information, searching for information and usage of information.