• Title/Summary/Keyword: User satisfaction

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A Study on Proposing of Evaluation Factors for Educational Adequacy of Elementary School Facility (초등학교시설의 교육 지원성 평가요소 제안에 대한 연구)

  • Lee, Hyun-Joo
    • Korean Institute of Interior Design Journal
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    • v.17 no.3
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    • pp.15-22
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    • 2008
  • The purpose of this study is to propose evaluation factors for elementary school facility in terms of educational adequacy. The focal point of this study is to clarify the proper measure of educational facility evaluation in the light of specific characteristics of facility. In order to improve the level of educational adequacy, more information is needed regarding school facility design and various factors which affect to the design. This is important works because such information is essential in implementing facility design to meet the needs of the new educational policy. To get the goal, first, it is attempted to analyse the meaning of design information which deeply affect on the school facility design. The design information is classified into three main aspects, such as human aspect, social aspect and physical aspect. The design information regarding the physical space verses human psychology and behavior belongs to category of human aspect. Pedagogic ideology which varies depend upon the time and regions is classified into the category of social aspect. The Physical aspect means efficient equipment performance of space to support educational activities effectively. Secondly, as for the educational adequacy evaluation concern, it is attempted to select more items which usually has been neglected by the existing evaluation criteria which mainly emphasized functional performances only. With the premise of the above, in this paper, it is attempted to propose proper evaluation factors in terms of educational adequacy for school facilities. As the research methods, researching of literature on this subject, field trip, interview, site analysis, and survey is used.

The Development of a Tool for Selection of LAN Switch with QoS (QoS를 고려한 LAN 스위치 선정 도구 개발)

  • Lee, Phil-Jai;Lee, Jong-Moo;Shin, In-Chul
    • The Transactions of the Korea Information Processing Society
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    • v.4 no.10
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    • pp.2533-2543
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    • 1997
  • It is necessary to understand and apply the concept of Quality of Service(QoS) for the objective selection among the computer network equipment. Because ITU-T E.800 recommendation covers the service quality of provider's viewpoint and the satisfaction of user, it can be used to evaluate and select the product of computer network systems. This paper is concerned with the development of an evaluation model using QoS and software tool for selection of the most suitable LAN switch. We apply the Analytic Hierarchy Process(AHP) method of Saaty which has been in a multiple criteria framework for an effective group decision process to the selection of LAN switch. The sample data are collected and processed from a questionnaire of professionals in the network field. And we implement a prototype tool for the selection of LAN switch according to the suggested selection model and analyse the result. The result of our research is expected to be a useful tool for decision making to evaluate and select the LAN switch and also can be applied to the decision making of evaluation and selection related to the product of computer network with QoS.

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A Study on the Evaluation of Usability of Unmanned Smart Libraries (무인 스마트도서관에 대한 사용성 평가 연구)

  • Kwak, Seung-Jin;Son, Chung-Ki;Jang, Geun-yeong
    • Journal of the Korean Society for Library and Information Science
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    • v.52 no.2
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    • pp.103-123
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    • 2018
  • The purpose of this study is to evaluate the user's perception and usability of the unmanned smart library and to derive the improvements. After reviewing the literature on smart technology and smart equipment, we surveyed users who use unmanned smart library installed in Sejong City and Pohang City, and questioned the use, operation and service satisfaction of unmanned smart library. Based on the results of the analysis, we suggested ways to improve the unmanned smart library and draw users to the library. Unattended smart library users varied in age and educational background, and they were most interested in borrowing books and were satisfied with their overall use.

An Empirical Analysis on the Compromised Delivery Model of Traditional Market Using Delivery Application (배달앱을 활용한 전통시장 배송 모형에 관한 실증분석)

  • YOO, Chang-Kwon;KIM, Gi-Pyoung
    • The Journal of Industrial Distribution & Business
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    • v.10 no.10
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    • pp.45-51
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    • 2019
  • Purpose - The purpose of this study was to propose a win-win development plan for not only suppliers of delivery applications but also traditional market vendor companies and delivery riders by analyzing existing delivery models and presenting a new delivery model to enhance competitiveness of the traditional market using delivery apps. Research desgin, data, and methodology - Specifically, small retailers, such as traditional markets and supermarkets, presented a compromised delivery model that utilizes the platform of specialized delivery app service providers for order reception, and that the delivery is delivered by delivery systems jointly hired by Vendor companies, such as franchising companies. To validate the significance of the trade-off delivery model, a cost-benefit analysis was conducted by those involved in the delivery application. Results - From the perspective of suppliers of specialized delivery applications, it is analyzed that the use of specialized delivery applications in traditional markets will be a new market opportunity for service providers to achieve increased sales. It is expected that consumer choice and satisfaction will be increased as convenience and accessibility of traditional market businesses that were available only through direct visit from the user side of the delivery application will be expanded. From the standpoint of delivery application franchises, it is analyzed that they can seek to increase sales and increase customer service as well as ease labor cost burden due to joint employment of delivery riders. The delivery rider will be able to seek to improve customer service due to job security, wage stability, risk reduction and overheated competition due to direct employment. Conclusion - In conclusion, the compromised delivery model solved the problems raised in the preceding study conducted on delivery application suppliers, users, franchises, and riders to establish that it could be a strategic alternative to increasing sales and expanding detailed rights for the self-employed in the traditional market, which are experiencing difficulties in management. However, the adoption of a compromise delivery model requires social consensus from those involved in the delivery application and requires legal, institutional and policy support, which will require continued follow-up research on the delivery model in the future.

A Study on the Analysis of Current Status of Retrieval Systems on the Library Website for the Improving Accessibility to Library Information Resources of Disabled Users (장애인 이용자의 도서관 정보자원 접근성 향상을 위한 도서관 웹사이트의 검색시스템 현황조사 분석 연구)

  • Baek, Jae-Eun
    • Journal of the Korean Society for Library and Information Science
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    • v.53 no.4
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    • pp.231-254
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    • 2019
  • Library website is medium for connecting library information resources and users. However, searching and accessing methods to information resources in library websites and retrieval systems are mostly designed for users. So, the disabled users have difficulty accessing and using library information resources through library websites. Therefore, the author carried on current status study and analysis on the retrieval system of the national and public library websites in Korea. And then, the author proposes improvement plan in order to enhance satisfaction with information needs of disabled users and to use a basic study for construction of retrieval system of library websites for disabled users.

The effect of information asymmetry between accounting information provider and users on information user decision (회계정보 공급자와 회계정보이용자간의 정보비대칭이 정보이용자 의사결정에 미치는 영향)

  • Joung, Jae-Woo;Lee, Seong-Hyo
    • Journal of Convergence for Information Technology
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    • v.7 no.2
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    • pp.125-130
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    • 2017
  • In the business environment of the modern society, it is not possible for the company, which is a producer of accounting information, to provide accounting information to the users of accounting information because it can not satisfy the information demand of the accounting information users due to the problem of information asymmetry. Therefore, the purpose of this study is to find out what information should be provided for satisfying the information needs of users of accounting information. This study investigates the qualitative characteristics of accounting information based on K-IFRS in the provision of accounting information and conducts empirical studies based on the users of accounting information of listed companies and unlisted companies. And how to improve the satisfaction. As a result of empirical research, it was confirmed that the accounting information satisfying the qualitative characteristics is useful for meeting the information needs of users of accounting information.

An Object-Oriented Design Framework for Developing Product-Service Systems (제품-서비스 시스템 개발을 위한 객체 지향 설계 프레임워크 개발)

  • Oh, Hyung Sool;Moon, Seung Ki
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.38 no.4
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    • pp.168-176
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    • 2015
  • Trends of integrating products and services lead to the emergence of Product-Service System (PSS). To implement and embody a PSS solution in new product development, a comprehensive design framework is allowed designers to facilitate the design factors of the PSS in complex business environments. A physical product, containing functionalities for services, is the role of medium between customers and a manufactures. Customers can access those metaphysical interfaces to utilize the product fully or expand its performances. The PSS is aiming to prolong its lifecycle while maintaining its expected quality. Since the quality can be represented as a measure which belongs to user's perspective, guaranteeing certain level of quality can be interpreted to sustaining customer satisfaction. The objective of this paper is to propose a PSS design framework to identify design factors for developing products and services by integrating object-oriented concepts and blueprinting in context of a business ecosystem. The proposed model is developed based on relationship products and services matching with their design factors. The products and the services are then brought together to form a PSS. Functions and processes can be categorized to identify the design factors in different levels using the object-oriented concepts. Objected-oriented concepts provide PSS analysis tools for describing a business process or a workflow process in the PSS. The blueprint is used to identify the relationships between the products functions and the service processes that are offered as part of a job. To demonstrate of the effectiveness of the proposed model, we use a case study involving a smart phone.

Examining the PMIS Impacts on the Project Performance, User Satisfaction and Reuse Intention among the Project based Industries (프로젝트 성과, 사용자 만족도 및 재사용의도에 미치는 PMIS의 산업별 영향 비교)

  • Park, So-Hyun;Lee, Ayeon;Kim, Seung-Chul
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.44 no.3
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    • pp.276-287
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    • 2021
  • Project Management Information System (PMIS) is a special purpose information system that is created to provide useful information for project managers and participants to make effective and efficient decision making during projects. The use of PMIS is increasing in project based industries such as construction, defense, manufacturing, software development, telecommunication, etc. It is generally known that PMIS helps to improve the quality of decision making in project management, and consequently improves the project management performance. However, it is unclear what are the difference of PMIS impacts between industries, and still need to be studied further. The purpose of this study is to compare the impact of PMIS on project management performance between industries. We assume that the effects of PMIS will be different depending on the industry types. Five hypotheses are established and tested by using statistical methods. Data were collected by using a survey questionnaire from those people who had experience of using PMIS in various project related industries such as construction, defense, manufacturing, software development and telecommunication. The survey questionnaire consists of 5 point scale items and were distributed through e-mails and google drive network. A total of 181 responses were collected, and 137 were used for analysis after excluding those responses with missing items. Statistical techniques such as factor analysis and multiple regression are used to analyze the data. Summarizing the results, it is found that the impacts of PMIS quality on the PM performance are different depending on the industry types where PMIS is used. System quality seems to be more important for improving the PM performance in construction industry while information quality seems more important for manufacturing industry. As for the ICT and R&D industries, PMIS seems to have relatively lesser impact compared to construction and manufacturing industries.

A Study on the Selection of Starting Year for the Management of Aging Commercial Trucks by Using Automobile Inspection Data (자동차 검사 자료를 이용한 사업용 화물자동차 차령 관리 시작 년도 선정에 관한 연구)

  • Lee, Seungjun;Kwon, Cheolwoo;Lee, Choulki;Yun, Ilsoo
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.18 no.4
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    • pp.1-14
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    • 2019
  • In order to minimize problems related to the performance and safety of automobiles, the "Age Limit for Vehicles System" which restricts the age of buses, taxis, and trucks, was implemented in 1973. This contributed to the reduction of accidents and increase of user's service satisfaction. However, the restriction system for trucks was abolished in August 1997 as it was deemed restrictive to economic growth. It is found that one of main causes of traffic accidents such as Changwon Tunnel accident occurred in recent years, is the aging of trucks. Thus, There is a growing need for the management of the age of trucks. In this study, the time when cargo vehicles need to be managed is suggested, by analyzing the safety of cargo vehicles using vehicles inspection data.

Game Recommendation System Based on User Ratings (사용자 평점 기반 게임 추천 시스템)

  • Kim, JongHyen;Jo, HyeonJeong;Kim, Byeong Man
    • Journal of Korea Society of Industrial Information Systems
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    • v.23 no.6
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    • pp.9-19
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    • 2018
  • As the recent developments in the game industry and people's interest in game streaming become more popular, non-professional gamers are also interested in games and buying them. However, it is difficult to judge which game is the most enjoyable among the games released in dozens every day. Although the game sales platform is equipped with the game recommendation function, it is not accurate because it is used as a means of increasing their sales and recommending users with a focus on their discount products or new products. For this reason, in this paper, we propose a game recommendation system based on the users ratings, which raises the recommendation satisfaction level of users and appropriately reflect their experience. In the system, we implement the rate prediction function using collaborative filtering and the game recommendation function using Naive Bayesian classifier to provide users with quick and accurate recommendations. As the result, the rate prediction algorithm achieved a throughput of 2.4 seconds and an average of 72.1 percent accuracy. For the game recommendation algorithm, we obtained 75.187 percent accuracy and were able to provide users with fast and accurate recommendations.