• 제목/요약/키워드: Use Satisfaction

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초고층 주상복합건물에 대한 거주후 평가 - 주거만족도를 중심으로 - (The Post Occupancy Evaluation of the Ultra High - Rised Mixed - Use Buildings - Focused on Residential Satisfaction -)

  • 한수진;윤정숙
    • 한국주거학회:학술대회논문집
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    • 한국주거학회 2000년도 학술발표대회논문집
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    • pp.137-142
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    • 2000
  • The objectives of this study were to be properly understood the residential function and its relations to the mixed functions of the mixed-use buildings and further to provide useful information in future basic planning of mixed-use buildings. 1) The satisfaction rates of the public space and the supplementary facilities were high in general, but the satisfactory rate of the convenience facilities was low. 2) The household characteristics were analyzed as variables that differences among satisfaction rates. However, they were not found to be influential factors in determining residential satisfaction. 3) The residential characteristics were analyzed as variables that differences among satisfaction rates. As a result, the floor and direction of the residence were more meaningful variables than the scale of the residence.

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Determinants of Satisfaction in the Usage of Healthcare Information Systems by Hospital Workers in Hyderabad, India: Neural Network and SEM Approach

  • Surya Neeragatti;Ranjit Kumar Dehury
    • Asia pacific journal of information systems
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    • 제33권4호
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    • pp.934-956
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    • 2023
  • This study focuses on the adoption of Healthcare Information System (HIS) in India's healthcare services, which has led to an increased use of HIS software for managing patient information in hospitals. The study aims to evaluate the factors that influence hospital workers' satisfaction with HIS usage and its impact on their intention to continue in the use of HIS. Primary data was collected through a survey questionnaire from 265 hospital workers. A new framework was developed, and Structural Equation Modeling (SEM) was used for analysis. Sensitivity analysis was also conducted on demographic data using an Artificial Neural Network (ANN) approach. The results indicated that all hypotheses were significant (p < 0.05). Effort expectancy was the most significant factor influencing hospital workers' satisfaction (p < 0.01). Sensitivity analysis showed that education (Model-A) and experience in use of HIS (Model-B) were the most important factors. The study contributes by proposing a new theoretical framework and extending the previous research on HIS usage satisfaction. Overall, the study highlights the importance of easiness and usefulness in predicting HIS usage satisfaction.

Effect of Health and Beauty Store App Service Quality on Customer Satisfaction

  • Kyu-dong Kim;Jeong-lae Kim
    • International Journal of Advanced Culture Technology
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    • 제11권4호
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    • pp.456-463
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    • 2023
  • We conducted this study to identify the components of H&B store app service quality and their effect on customer satisfaction. The survey was conducted through an online survey for teenagers or older with experience in using H&B store app. A total of 330 copies were distributed and a total of 282 copies were used for the final analysis. The results of this study are summarized as follows: First, eight factors such as ease of use & design, fulfillment, playfulness, responsiveness, personalization, security, contextual usefulness, interactivity were derived as service quality components of H&B store app. Second, as a result of regression analysis, the six service quality components, such as 'ease of use & design', 'fulfillment', 'playfulness', 'responsiveness', 'security', and 'interactivity' were found to have a significant positive (+) effect on customer satisfaction (p<0.05) and 'playfulness (β=.372)' had the greatest effect on customer satisfaction. Based on the results of this study, we should strive to establish effective marketing strategies in the H&B industry.

Analyzing the Impact of Value Satisfaction on Behavioral Intention to Use E-Resources

  • Kumar, Vinod;Garg, Ruchi Jain;Vandana, Vandana;Zia, Adil
    • Journal of Information Science Theory and Practice
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    • 제10권3호
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    • pp.1-14
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    • 2022
  • The present study investigates the impact of perceived value metrics in driving satisfaction and behavioral intention to use e-resource among its users. Utilitarian, hedonic, uniqueness, epistemic, and economic are key values selected for the purpose of investigation in the study. This empirical study is carried out through a survey and responses have been analyzed using structural equation modelling. The target group is selected by means of simple random sampling (users of e-resources in selected business schools). Findings of the study reveal that utilitarian values, hedonic values, epistemic values, and uniqueness values have a significant impact on the usage intention of e-resources; however, economic values reflect an insignificant relationship to intention to use e-resources. The study is a distinctive piece of work on investigating the most and the least significant value(s) associated with satisfaction and usage intentions of e-resources.

사용자가 인지한 시간이 모바일 서비스 이용의도에 미치는 영향 - 유비쿼터스 특성의 조절효과를 고려하여 - (The Effect of Perceived Time on Intention to Use Mobile Service - Considering the moderating effect of Ubiquitous -)

  • 김은아;문희진
    • 한국정보시스템학회지:정보시스템연구
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    • 제18권3호
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    • pp.155-181
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    • 2009
  • Modern persons should do many activities during limited time. In such situation, people feel time pressure because they think that time is short. Time pressure affects negatively several factors such as satisfaction and intention to use through perceived time cost. Ubiquity, an mobile service's characteristic in which users can use desired information or services in anywhere and anytime, would let users feel free from time pressure. This study examines the relationship between perceived time and intention to use and the moderating effect of ubiquity. We performed a survey for users of DMB service, a representative mobile service. Using Partial Least Square, we tested hypotheses. The results suggest that time pressure influences positively perceived time cost and that perceived time cost affects negatively satisfaction but not enjoyment. And the results show that there are the significant positive relationships between enjoyment and intention to use and between satisfaction and intention to use. Finally, the moderating effects of ubiquity on the relationships between perceived time cost and enjoyment and between perceived time cost and satisfaction was found to be positive and significant. We suggests implications basing on the results.

Factors Determining Intention to Continue Using E-HRM

  • NOERMAN, Teuku;ERLANDO, Angga;RIYANTO, Feri Dwi
    • The Journal of Asian Finance, Economics and Business
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    • 제8권2호
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    • pp.1079-1089
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    • 2021
  • The development of information technology has promoted organizational transformation through the utilization of an electronic information system. This research aimed to identify factors that influence continuous intention to use E-HRM. This empirical research applies the Technology Acceptance Model and Cognitive Model for identifying significantly impacted areas of continuous intention to use E-HRM in a highly dynamic environment. The data were collected using questionnaires delivered directly to respondents. The sample was 100 employees of ESQ Group selected through random sampling. The variables used were subjective norms (X1), perceived behavioral control (X2), perceived innovativeness (Y1), cognitive absorption (Y2), satisfaction (Y3), and continuous intention to use E-HRM (Y4). Statistical analysis using Structural Equation Modelling (SEM) with Smart PLS was applied. The results revealed that behavioral control (X2) did not influence the continuous intention to use E-HRM (Y4) and that cognitive absorption (Y2) and satisfaction (Y3) did not significantly influence continuous intention to use E-HRM (Y4). Subjective norms (X1) significantly influenced both perceived innovativeness (Y1) and continuous intention to use E-HRM (Y4), perceived behavioral control (X2) significantly influenced both perceived innovativeness (Y1) and cognitive absorption (Y2), and perceived innovativeness (Y1) significantly influenced both satisfaction (Y3) and continuous intention to use E-HRM (Y4).

시간사용중재가 뇌졸중 환자의 생활만족도 및 자아존중감에 미치는 영향 (Effects of Time-Use Intervention on Life Satisfaction and Self-Esteem in Stroke Patients)

  • 류성현;박수진;김민혁;황도연
    • 재활치료과학
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    • 제9권3호
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    • pp.91-102
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    • 2020
  • 목적 : 본 연구는 뇌졸중 환자를 대상으로 8주간 실시된 시간사용중재가 뇌졸중 환자의 생활만족도 및 자아존중감에 미치는 영향을 알아보았다. 연구방법 : 본 연구는 2019년 7월부터 10월까지 뇌졸중 환자 21명을 대상으로 실험군과 대조군으로 나누어 실시하였다. 생활만족도의 변화는 생활만족도 척도(Life satisfaction scale)를 사용하였고, 자아존중감의 변화는 자아존중감 척도(Self-esteem scale)를 사용하였다. 결과 : 첫째, 실험군과 대조군 각각 중재 전과 후를 비교한 결과, 생활만족도와 자아존중감 모두 통계학적으로 유의한 차이를 보였다(p<.05). 둘째, 중재 후 실험군과 대조군의 생활만족도와 자아존중감을 비교한 결과, 통계학적으로 두 집단 간 유의한 차이를 보였다(p<.05). 결론 : 본 연구의 결과 시간사용중재가 뇌졸중환자의 생활만족도와 자아존중감에 긍정적인 영향을 미쳤으며, 따라서 의미있는 작업 수행의 참여가 뇌졸중 환자의 정신건강과 생활의 질을 향상시킬 수 있을 것이다.

소셜 커머스 사이트에서의 정보품질이 소비자의 만족과 지속적 이용의도에 미치는 영향 (Effects of Information Quality on Customer Satisfaction and Continuous Intention to use in Social Commerce)

  • 전병호;강병구
    • 한국컴퓨터정보학회논문지
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    • 제18권3호
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    • pp.127-139
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    • 2013
  • 소셜 커머스에서 정보품질의 중요성에도 불구하고 소셜 커머스가 최근에 등장한 사회적 현상인 관계로 정보품질의 관점에서 심층적인 실증 연구나 학문적 접근이 이루어지지 않고 있다. 이에 본 연구에서는 소셜 커머스 소비자의 만족과 지속적 이용의도에 미치는 영향을 정보품질에 초점을 맞추어 살펴보고자 한다. 구체적으로 소셜 커머스가 제공하는 상품, 가격, 서비스, 판매자와 관련된 정보품질이 소비자의 만족도와 지속적 이용의도에 미치는 구조적 관계에 대해 확인해 보고자 하는 것이 본 연구의 주요한 목적이다. 연구 결과에 따르면 가격 정보품질을 제외한 상품, 고객서비스, 판매자 정보품질은 소비자의 만족도에 유의한 영향을 미치는 것으로 나타났다. 또한 소셜 커머스에 대한 소비자의 만족은 지속적 이용의도에 유의한 영향을 미치는 것으로 나타났다. 본 연구의 결과를 통해 지속적으로 발전하는 소셜 커머스 시장에서 소비자 만족을 높이기 위한 전략적 시사점을 제공해 줄 수 있을 것이다.

1인실과 다인실 입원 병상 이용에 관한 병상 선택 요인과 환자 만족도 분석 (Use of Single Bedrooms versus Multiple Bedrooms: Selection Factors and Comparison of Patient Satisfaction)

  • 이근찬
    • 한국병원경영학회지
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    • 제26권3호
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    • pp.68-83
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    • 2021
  • Background: It is widely acknowledged that single bedrooms have many potential advantages compared to multiple bedrooms. However, Korea has a reimbursement system that patients have to pay the additional fee if they will use single bedroom or pay-bed (1-3 bedroom). There is little research on patients' bed selection and relationship between patient satisfaction and bed type in the Korean setting. Methods: Using the 2017 Korea Health Panel (KHP) Survey data, we modified bed type by two dichotomous variables: single bedroom vs. multiple bedroom (2+ bedrooms) and pay-bed (1-3 bedroom) vs. reimbursed bed (4+ bedroom). Multivariate logistic regression is performed to determine the factors affecting the patient's choice of room types. Multivariate regression analysis was conducted to examine how hospital room types are affecting patient satisfaction. Results: Single room and pay-bed (1-3 bedroom) use was influenced by patient age (19- years old), male, a person at work, hospitalizing in a clinic, and birth. After controlling variables of the behavioral model of medical utilization, the association between patient satisfaction and use of single bedroom & pay-bed (1-3 bedroom). Cause of hospitalization, major treatment, and recognition of unnecessary care are statistically significant variables on patient satisfaction. Conclusion: Although the single room is about the standard for newly built hospitals in western countries, it remains unclear that single room or pay-bed (1-3 bedroom) has positive effects on patient's outcomes and satisfaction. In this empirical study, the difference in patient satisfaction by bedroom type was not noticeable. In terms of bed management by hospital staff, securing patient credibility in hospital care is an important task. Patients' perception of whether medical staffs have encouraged unnecessary treatment or tests has a significant impact on patient's satisfaction.

대학생들의 Ifland 이용 동기가 만족도 및 지속적 사용의도에 미치는 영향: 혁신성의 조절효과를 중심으로 (The effect of college students' motivation to use Ifland on satisfaction and continuous Use Intention: Moderating effect of innovation)

  • 주유존;천자이진;황하성
    • 인터넷정보학회논문지
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    • 제25권3호
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    • pp.93-100
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    • 2024
  • 본 연구는 메타버스 가상 커뮤니티 Ifland의 이용 동기가 만족도와 지속 사용의도에 미치는 영향과 혁신성의 조절효과를 실증적으로 검증하였다. 구체적으로 Ifland 이용자들을 대상으로 이용 동기를 확인하고, 만족도 및 지속 사용의도와의 관계를 분석하였다. 이를 위해 Ifland 이용 경험이 있는 362명의 대학생을 대상으로 설문조사를 실시하였다. 연구 결과, 첫째, Ifland의 이용 동기는 오락휴식, 정보추구, 사회적 상호작용, 자기표현 동기로 나타났으며, 이들 Ifland 이용 동기가 모두 사용 만족도에 유의미한 영향을 미치는 것으로 나타났다. 둘째, Ifland에 대한 만족도가 지속 사용의도에 영향을 미치는 것으로 나타났다. 셋째, 혁신성은 오락휴식 동기와 만족도의 관계에서 조절효과가 있는 것으로 나타났으며 만족도와 지속 사용의도 간에 조절역할을 하는 것으로 밝혀졌다.