• 제목/요약/키워드: Use Quality

검색결과 11,065건 처리시간 0.037초

Effects of System Quality and Information Quality on the Use and Job Performance of an Enterprise Mobility Solution for a Mobile Office with a Consideration of Task Mobility and Task Interdependence as Control Variables

  • Yim, Sunjip;Shin, Minsoo
    • Asia pacific journal of information systems
    • /
    • 제24권2호
    • /
    • pp.115-140
    • /
    • 2014
  • In a dynamic business environment, the enterprise mobility solution for a mobile office (EMS) has been adopted to increase the competitive edge of organizations. By using an EMS, performance is expected to be enhanced. However, the related literature has paid little interest to the impact of system quality in an EMS on the information quality produced by the system. On the basis of socio-technical theory, we posited that the system quality in an EMS influences information quality. In addition, we investigated the relationships between the above two qualities, use and job performance by considering task mobility and task inter-dependence as control variables. Survey respondents were from many industries using EMSs. The result of structural equation modeling shows that system quality positively affects information quality, and other relationships in the model are proven statistically significant. We also found that system quality has stronger impacts on use and job performance than information quality does in EMS. However, system quality does not affect use in case both task mobility and task inter-dependence exist. The theoretical and practical implications of the result are discussed in the paper.

공간성, 호소유형 및 형태복잡도 지수를 이용한 토지이용과 호소수질의 관계 연구 (Investigation on the Relationship between Land Use and Water Quality with Spatial Dimension, Reservoir Type and Shape Complexity)

  • 이상우;황순진
    • 한국조경학회지
    • /
    • 제34권6호
    • /
    • pp.1-9
    • /
    • 2007
  • Land use types within a watershed closely are related with the water quality characteristics of receiving water bodies. Despite of a numerous studies suggesting a strong relationship between water quality and land use, there have been increasing concerns about the geographical variation and a lack of spatial integration in that relationship, which are essential to implementing these findings into land use planning and management. In the meantime, edges mediate the material flux between adjacent systems. This mediating effect of edges is strongly related to the complexity of their shapes. Land use activities within a watershed have a direct impact on the water quality of adjacent aquatic systems, and hydrological processes carry residuals from watershed into adjacent aquatic ecosystems through the edges. Therefore, the geometry of reservoirs theoretically affects the relationship between land uses in the watershed and the quality of receiving bodies of water. In this light, this study integrates the geo-spatial dimensions of land uses in the watershed using GIS and landscape indices in order to explore the relationship between land uses and water quality. Water quality characteristics, land uses and geometry of 133 randomly sampled reservoirs were correlated, based on buffer zones and types of reservoirs. The findings showed that land uses, particularly urban land uses, significantly affect water quality characteristics including BOD, COD, TN and TP, and geometry of reservoirs reduces the concentration of pollutant and nutrients in reservoirs. One of results indicates that the relationship between land use and water quality and effects of spatial dimension may vary with types of reservoirs and pollutants. These results suggest that lakeshore areas are important, particularly for TN reduction and call for a caution to land use activities nearby shoreline areas for sustaining better water quality.

정보시스템의 실제 이용에 대한 연구: 모바일 서비스 시스템 품질을 중심으로 (A Study on Actual Usage of Information Systems: Focusing on System Quality of Mobile Service)

  • 조우철;김기민;양성병
    • Asia pacific journal of information systems
    • /
    • 제24권4호
    • /
    • pp.611-635
    • /
    • 2014
  • Information systems (IS) have become ubiquitous and changed every aspect of how people live their lives. While some IS have been successfully adopted and widely used, others have failed to be adopted and crowded out in spite of remarkable progress in technologies. Both the technology acceptance model (TAM) and the IS Success Model (ISSM), among many others, have contributed to explain the reasons of success as well as failure in IS adoption and usage. While the TAM suggests that intention to use and perceived usefulness lead to actual IS usage, the ISSM indicates that information quality, system quality, and service quality affect IS usage and user satisfaction. Upon literature review, however, we found a significant void in theoretical development and its applications that employ either of the two models, and we raise research questions. First of all, in spite of the causal relationship between intention to use and actual usage, in most previous studies, only intention to use was employed as a dependent variable without overt explaining its relationship with actual usage. Moreover, even in a few studies that employed actual IS usage as a dependent variable, the degree of actual usage was measured based on users' perceptual responses to survey questionnaires. However, the measurement of actual usage based on survey responses might not be 'actual' usage in a strict sense that responders' perception may be distorted due to their selective perceptions or stereotypes. By the same token, the degree of system quality that IS users perceive might not be 'real' quality as well. This study seeks to fill this void by measuring the variables of actual usage and system quality using 'fact' data such as system logs and specifications of users' information and communications technology (ICT) devices. More specifically, we propose an integrated research model that bring together the TAM and the ISSM. The integrated model is composed of both the variables that are to be measured using fact as well as survey data. By employing the integrated model, we expect to reveal the difference between real and perceived degree of system quality, and to investigate the relationship between the perception-based measure of intention to use and the fact-based measure of actual usage. Furthermore, we also aim to add empirical findings on the general research question: what factors influence actual IS usage and how? In order to address the research question and to examine the research model, we selected a mobile campus application (MCA). We collected both fact data and survey data. For fact data, we retrieved them from the system logs such information as menu usage counts, user's device performance, display size, and operating system revision version number. At the same time, we conducted a survey among university students who use an MCA, and collected 180 valid responses. A partial least square (PLS) method was employed to validate our research model. Among nine hypotheses developed, we found five were supported while four were not. In detail, the relationships between (1) perceived system quality and perceived usefulness, (2) perceived system quality and perceived intention to use, (3) perceived usefulness and perceived intention to use, (4) quality of device platform and actual IS usage, and (5) perceived intention to use and actual IS usage were found to be significant. In comparison, the relationships between (1) quality of device platform and perceived system quality, (2) quality of device platform and perceived usefulness, (3) quality of device platform and perceived intention to use, and (4) perceived system quality and actual IS usage were not significant. The results of the study reveal notable differences from those of previous studies. First, although perceived intention to use shows a positive effect on actual IS usage, its explanatory power is very weak ($R^2$=0.064). Second, fact-based system quality (quality of user's device platform) shows a direct impact on actual IS usage without the mediating role of intention to use. Lastly, the relationships between perceived system quality (perception-based system quality) and other constructs show completely different results from those between quality of device platform (fact-based system quality) and other constructs. In the post-hoc analysis, IS users' past behavior was additionally included in the research model to further investigate the cause of such a low explanatory power of actual IS usage. The results show that past IS usage has a strong positive effect on current IS usage while intention to use does not have, implying that IS usage has already become a habitual behavior. This study provides the following several implications. First, we verify that fact-based data (i.e., system logs of real usage records) are more likely to reflect IS users' actual usage than perception-based data. In addition, by identifying the direct impact of quality of device platform on actual IS usage (without any mediating roles of attitude or intention), this study triggers further research on other potential factors that may directly influence actual IS usage. Furthermore, the results of the study provide practical strategic implications that organizations equipped with high-quality systems may directly expect high level of system usage.

서비스 제공자와 서비스 이용자 간의 서비스품질에 관한 인식 차이 연구 - 대학 행정서비스를 중심으로 - (A Study of Perceptual Difference about Service Quality between Service Providers and Users - Focused on the Administrative Services of University -)

  • 박의정;유한주;송광석
    • 품질경영학회지
    • /
    • 제39권1호
    • /
    • pp.78-89
    • /
    • 2011
  • A study for service quality is actively done but that for the quality level of the provided service recognized by the service provider for the same service, and for the difference in quality level of service use recognized by the service user is not relatively widely done. Thus, this study analyzed difference between the quality level of the provided service recognized by the service provider and the quality level of service use recognized by the service user, around administrative service as one of cores of the university service, and examined how difference between both service qualities have effect on business the business satisfaction level of the service provider. We measured the service level provided by the individual in charge of the administrative service of the A-university and examined the service quality in business by use of questionnaires. As the result, it was appeared that the quality level of the provided service recognized by the service provider for the same service quality was higher than the quality level of service use recognized by the service user. In addition, it was found that the quality level of the provided service recognized by the service provider had a significant effect on the service provider's business satisfaction level but the quality level of service use recognized by the service user had not effect on the business satisfaction level of the provider.

교육서비스품질이 고객만족 및 재이용에 미치는 영향에 관한 실증적 연구 - E평생교육센터 중심으로 - (An Empirical Study on effect of Education Service Quality which Influence Re-Use and Customer Satisfaction - Focusing on E life-long Education Center -)

  • 김지현;이상복
    • 품질경영학회지
    • /
    • 제39권1호
    • /
    • pp.155-166
    • /
    • 2011
  • In this research, we study on to find the inter-relation among education service quality and customer satisfaction and re-use focusing on E life-long education center. Education service quality consists of four factors such as training center's facility, trainer, employee's service and operating service. As like the results of this research, we found that three factors of education service quality such as facility, trainer and operating service give a positive effect to customer satisfaction and also we found that customer satisfaction gives a positive effect to re-use.

철도물류의 지속적 이용의도에 미치는 서비스 품질의 영향력 - 물류성과의 매개효과를 중심으로 (Impact of Service Quality on the Intent of Continuous Use of Railroad Logistics - Focusing on the Mediation Effect of Logistics)

  • 김종만;이용상
    • 한국철도학회논문집
    • /
    • 제20권3호
    • /
    • pp.389-399
    • /
    • 2017
  • 본 연구는 물류 서비스 품질 인식이 물류성과를 매개하여 철도물류의 지속적 이용에 미치는 영향을 연구하고자 하였다. 분석결과 경제품질, 정보품질, 관계품질이 물류성과를 완전 매개하여 지속적 이용의도에 영향을 미치는 것으로 나타났다. 이를 바탕으로 철도물류의 지속적 이용의도 모형을 제안하였다. 본 연구결과는 철도물류의 지속적 이용은 철도물류 이용으로 인한 물류성과로 인해 형성되는 것을 알 수 있으며, 이를 위해서 이용고객의 경제품질, 정보품질과 관계품질에 대한 인식을 높일 수 있는 서비스 개선이 필요하다는 실무적 방향을 제시하였다.

Construction of New Concept of Symmetric Coordinated Use of Both Hands

  • Donghua, Wang
    • International Journal of Quality Innovation
    • /
    • 제2권2호
    • /
    • pp.121-126
    • /
    • 2001
  • Based on the creative education theory, the study of the symmetric coordinated use of both hands is the application of both the quality education ideal and the understanding principles of the creative education to the training of using hands. In the light of relevant concepts of the 'Domain' theory and the expertise of both the Chinese and foreign specialists in this field, this article discusses the relation between the tapping of mental creativity, scientific use of hands and the animation of the right hemisphere of the brain with the aim of constructing a new concept of the symmetric coordinated use of both hands.

  • PDF

O2O 배달 앱 플랫폼 서비스에서 공급 업체의 지속이용의도에 영향을 미치는 요인에 관한 연구 (A Study on Factors Affecting Vender's Continuous Use Intention in O2O Delivery App Platform Service)

  • 이재광;최영우;임은주;김유민;안새롬;김민정
    • 한국IT서비스학회지
    • /
    • 제20권2호
    • /
    • pp.13-31
    • /
    • 2021
  • Recently, delivery app services based on the O2O platform are increasing rapidly. Accordingly, various studies on O2O service have been conducted. Most of the studies are on consumer behavior in O2O services, and few studies on platform vendors have been conducted. Therefore, this study empirically analyzed the factors affecting the vender's intention to continuous use in the O2O delivery app platform service. Based on prior researches, we set the quality characteristics and network characteristics of the O2O platform as independent variables. The quality characteristics of the O2O platform consisted of system quality, information quality, and service quality, and the O2O platform network characteristics consisted of network externality and platform reputation. Perceived value and switching cost were set as mediated variables, and vender's intention to continuous use was set as dependent variables. For empirical analysis, we conducted a survey targeting vendors of O2O delivery app platform service, and conducted frequency analysis, factor analysis, reliability analysis, and regression analysis. As a result of the analysis, the quality characteristics of the O2O platform, such as system quality, information quality, service quality, and O2O platform network characteristics, showed that network externality and platform reputation had a positive effect on perceived value. The perceived value was found to have a positive effect on the switching cost and the intention to continuous use, and the switching cost was found to mediate the perceived value and the intention to continuous use. This study can contribute to the establishment of platform operation strategy as an empirical analysis on the factors that influence the intention of O2O platform vendors to use the platform continuously.

웹기반 농업정보시스템 성공요인에 관한 연구 (Success Factors for Web-based Agricultural Information Systems)

  • 유철우;박수민;최영찬;심근섭
    • 농촌계획
    • /
    • 제15권4호
    • /
    • pp.59-74
    • /
    • 2009
  • This study reviews and modifies general IS success models to find success factors of WIS(Web-based Information Systems) and to confirm the relationship between WIS success and user's satisfaction of web use. A WISSM(Web-based Information Success Model extended to include EQ(E-Quality) is developed to anticipate user's intention to use Web-based Agricultural Information System and fit into the survey data from 252 WIS users of RDA(Rural Development Administration). PLS is applied to estimate a structural model based on EQ-WISSM to test hypotheses including 1) users reach a high level of intention to use Web-based Information Systems when they feel a high level of interactivity among an 'E-Quality', 'Decision Making Support Satisfaction' and 'Task Support Satisfaction', and E-Quality boosts intention to use Web-based Information Systems. The results show high path coefficients and $R^2$ values and find followings; First, the EQ-WISSM explains the user's intention to use WAIS quite well. Second, E-Quality can be used well in web-based IS environment to predict IS Success. Finally, this research finds the importance of 'Task Support Satisfaction' as a mediator between 'Decision Making Support Satisfaction', 'E-Quality' and 'Intention to Use'.

도서관서비스 품질요인이 유학생의 도서관 지속적 이용의도에 미치는 영향에 관한 연구 (A Study on the Influence of Library Service Quality on International Students' Continuous Use Intention)

  • 동정문;오의경
    • 한국문헌정보학회지
    • /
    • 제55권1호
    • /
    • pp.415-437
    • /
    • 2021
  • 이 연구는 도서관서비스 품질이 유학생의 도서관 지속적 이용의도에 미치는 영향을 실증적으로 분석하고 도서관불안이 두 변인들 사이에서 매개역할을 수행하는지 알아보는데 목적을 둔다. 이를 위하여 S대학에 재학 중인 중국인 유학생 213명을 대상으로 도서관서비스 품질, 도서관 지속적 이용의도, 도서관불안을 측정하였고, 구조방정식 모형분석으로 변수 간의 관계를 밝혀 가설을 검증하였다. 연구결과, 도서관서비스 품질은 도서관 지속 이용의도에 영향을 미치며, 도서관불안은 두 변인의 매개역할을 하는 것으로 확인되었다. 연구결과를 토대로 유학생의 도서관 이용 개선에 관하여 논의하였다.