• Journal of Digital Contents Society
• /
• v.14 no.2
• /
• pp.223-233
• /
• 2013

This paper studied the effects of service quality and system quality that affect customer's satisfaction and continued usage intention regarding mobile network conditions. The hypotheses and research models were completed using research factors of service quality(reactivity, empathy) and system quality(connectivity, ease of use, channel-mobility) borrowed from previous studies on DMB and IPTV. The hypotheses and research models were verified through experiments and surveys. The key finding showed that customer's expectation on service quality and system quality under fast network(Wifi) was higher than that of under slow network(3G). Furthermore, it showed that users react more sensitive to service quality than to system quality such as network speed. Based on the results, this study has the implication for expanding the understanding of the factors used in previous DMB and IPTV studies by applying them in N-screen domain.

• Korea Science and Art Forum
• /
• v.36
• /
• pp.391-400
• /
• 2018

To ensure a user-centered treatment environment, hospital construction needs an approach that is not centered on functional aspects such as efficiency or economic feasibility but on the consideration of needs as reflected in user psychology and behavior. Patients who are physically and psychologically vulnerable experience psychological pressure when they are placed in an unfamiliar environment. Most of existing studies however focus on the evaluation of the physical environment, without paying attention to the psychological or behavioral approach to anxiety and stress that patients may experience in a special environment that a hospital may be to them. This study examines general hospital inpatients to understand the usage of major space available and their satisfaction with privacy. This study provides useful primary information needed for the user-centered design of general hospital for improved patient health and welfare. For the purpose of the study, literature review, site investigation, and survey were conducted. Major functional space and privacy in general hospitals were studied, and the site investigation was performed to identify the plans and their status. Survey was also performed to understand the usage of functional space and satisfaction with such space usage as well as satisfaction with privacy. The findings were as follows: (1) Space usage was rated as average in general. It was found that patients used their rooms and lobby on a daily basis. By age, the usage was highest in the group in their 40s; the usage was relatively lower in the groups in their 30s or younger. (2) Space satisfaction was above average, indicating that patients were fairly satisfied. Satisfaction was highest in the lobby space designed with distinct features. By case, satisfaction was highest in Case B, characterized by its wide horizontal space in the rural settings. (3) Satisfaction with privacy in hospital was average, indicating that the demand for privacy was relatively higher but what patients receive in return was lower than their expectation. It was also found that satisfaction with privacy was a crucial element that affected the overall satisfaction with hospital.

• Asia pacific journal of information systems
• /
• v.24 no.3
• /
• pp.325-344
• /
• 2014

Technical support of Window XP ended in March, 8, 2014, and it makes OS(Operating System) users fall in a state of confusion. Sudden decision making of OS upgrade and replacement is not a simple problem. Firms need to change the long term capacity plan in enterprise IS management, but they are pressed for time and cost to complete it. Individuals can not help selecting the second best plan, because the following OSs of Window XP are below expectations in performances, new PC sales as the opportunities of OS upgrade decrease, and the potential risk of OS technical support ending had not announced to OS users at the point of purchase. Microsoft as the OS vendors had not presented precaution or remedy for this confusion. Rather, Microsoft announced that the technical support of the other following OSs of Wndow XP such as Window 7 would ended in two years. This conflict between OS vendor and OS users could not happen in one time, but could recur in recent future. Although studies on the ways of OS user protection policy would be needed to escape from this conflict, few prior studies had conducted this issue. This study had challenge to cautiously investigate in such OS user's reactions as the confirmation with OS user's expectation in the point of purchase, three types of justice perception on the treatment of OS vendor, psychological contract violation, satisfaction and the other betrayal behavioral intention in the case of Window XP technical support ending. By adopting the justice perception on this research, and by empirically validating the impact on OS user's reactions, I could suggest the direction of establishing OS user protection policy of OS vendor. Based on the expectation-confirmation theory, the theory of justice, literatures about psychological contract violation, and studies about consumer betrayal behaviors in the perspective of Herzberg(1968)'s dual factor theory, I developed the research model and hypothesis. Expectation-confirmation theory explain that consumers had expectation on the performance of product in the point of sale, and they could satisfied with their purchase behaviors, when the expectation could have confirmed in the point of consumption. The theory of justice in social exchange argues that treatee could be willing to accept the treatment by treater when the three types of justice as distributive, procedural, and interactional justice could be established in treatment. Literatures about psychological contract violation in human behaviors explains that contracter in a side could have the implied contract (also called 'psychological contract') which the contracter in the other side would sincerely execute the contract, and that they are willing to do vengeance behaviors when their contract had unfairly been broken. When the psychological contract of consumers had been broken, consumers feel distrust with the vendors and are willing to decrease such beneficial attitude and behavior as satisfaction, loyalty and repurchase intention. At the same time, consumers feel betrayal and are willing to increase such retributive attitude and behavior as negative word-of-mouth, complain to the vendors, complain to the third parties for consumer protection. We conducted a scenario survey in order to validate our research model at March, 2013, when is the point of news released firstly and when is the point of one year before the acture Window XP technical support ending. We collected the valid data from 238 voluntary participants who are the OS users but had not yet exposed the news of Window OSs technical support ending schedule. The subject had been allocated into two groups and one of two groups had been exposed this news. The data had been analyzed by the MANOVA and PLS. MANOVA results indicate that the OSs technical support ending could significantly decrease all three types of justice perception. PLS results indicated that it could significantly increase psychological contract violation and that this increased psychological contract violation could significantly reduce the trust and increase the perceived betrayal. Then, it could significantly reduce satisfaction, loyalty, and repurchase intention, and it also could significantly increase negative word-of-month intention, complain to the vendor intention, and complain to the third party intention. All hypothesis had been significantly approved. Consequently, OS users feel that the OSs technical support ending is not natural value added service ending, but the violation of the core OS purchase contract, that it could be the posteriori prohibition of OS user's OS usage right, and that it could induce the psychological contract violation of OS users. This study would contributions to introduce the psychological contract violation of the OS users from the OSs technical support ending in IS field, to introduce three types of justice as the antecedents of psychological contract violation, and to empirically validate the impact of psychological contract violation both on the beneficial and retributive behavioral intentions of OS users. For practice, the results of this study could contribute to make more comprehensive OS user protection policy and consumer relationship management practices of OS vendor.

• The Journal of Information Technology
• /
• v.10 no.3
• /
• pp.15-31
• /
• 2007

Region-of-Interest is the region within the image selected for the users needs. The development of multimedia has made the expectation of image telecommunication higher, but the usage of the image, image transmission time, and image storage create problems. When transmitter or the receiver stops transmission at some point, we can still see the general image and the ROI maintains better image quality if the ROI is specified beforehand. In this paper, three methods are proposed and constructed for the transmission of ROI. In the first method, the ROI and the background are separated and then encoded as described above. The second method is to encode without separating the ROI and the background. The masked region is scaled and the coefficients are increased, then the region is transmitted first. The third method is the loseless coding of the ROI. For loseless coding, real number tap cannot be restored perfectly due to the rounding error, so the method of using integers is used. The proposed method shows a better performance than EZW even in case of ROI's PSNR at quality of 40 dB.

• The Transactions of The Korean Institute of Electrical Engineers
• /
• v.63 no.8
• /
• pp.1033-1038
• /
• 2014

Electric vehicles should be connected to power system for charge and discharge of battery. Besides vehicle's battery is charged for a power source, it is also reversibly possible to provide power source from battery to power system. Researches on battery usage for regulation resources have been progressed and could cause cost increase excessively because they distribute regulation capacity equally without considering the battery wear cost of SOC, temperature, voltage and so on. This causes increase of grid maintenance cost and aggravate economical efficiency. In this paper it is studied that the cost could be minimized according to the battery condition and characteristic. The equation is developed in this paper to calculate the possible number of charge and discharge cycle, according to SOC level and weighting factors representing the relation between battery life and temperature as well as voltage. Thereafter, the correlation is inferred between the battery condition and wear cost reflecting the battery price, and the expense of compensation is decided according to the condition on battery wear-out of vehicle. In addition, using realtime error between load and load expectation, it is calculated how much regulation capacity should be provided.

• KIEAE Journal
• /
• v.10 no.4
• /
• pp.45-50
• /
• 2010

This study for middle school facilities is second following the study of the energy consumption of primary school facilities. There is not on the analysis of the current energy usage for middle school facilities in nations to set goals of energy reduction. Therefore, The purpose of this study is to present various analysis result of energy consumption which is a statistical analysis of domestic middle school facilities in South Korea. As a consequence, each average energy consumption at the domestic middle school facilities analyzed as following after changing as unit 'kWh' only for comparison with every energy source. It represents that the energy consumption of electric power was 183.7MWh(70.2%), gas consumption for heating was 46.5MWh(17.8%), oil consumption was 26.5MWh(10.1%), district energy was 5.1MWh(1.9%). This result describes that consumption of electric power was large greatly and it reflects the expectation that it will climb the demand regarding this energy in the future. In additionally, it analyzed average energy consumption with $74.4kWh/m^2$ by the unit area of air-conditioning and the district which has large energy consumption was Seoul with $91.6kWh/m^2$.

• Journal of The Korean Digital Architecture Interior Association
• /
• v.9 no.3
• /
• pp.25-35
• /
• 2009

This study is planning improvement of welfare facilities about the hall for the aged in apartment housing. An apartment house, famous residential type in Korea, put an important value on its convenience and economical efficiency of furniture arrangement by maximizing floor space index. In this regard, leisure usage of house was not carefully considered for the aged people. To redefine the efficiency of welfare facilities, research mainly deals with analysis of realistic needs for the aged through the spot survey and interview. The main purpose of this study is to enhance the quality of welfare facilities and propose the improved welfare facilities for the aged people. Through the research, conclusions are as followed First, Facility standard and provisions of the law should be revised for considering population growth of the aged people. Second, there are 4 plan types in the hall for the aged. Contrary to our expectation, diversity of program was not found however various program planning is needed for considering its different types of plan. Third, according to regulation, space restriction is based on the number of households. Therefore, room and space standard does not depend on the number of people. From now on, in order to improve quality of welfare facilities of the aged, revision of laws and overall facility standard should be implemented in advance.

• Architectural research
• /
• v.19 no.4
• /
• pp.95-99
• /
• 2017

Recently, it is becoming increasingly difficult to ignore carbon emission implication of building operations due to the significant rate of energy usage in buildings. In the building sector, our normal expectation implies that large building floor area induces more greenhouse gas (GHG) emission. In this research, the correlation between building total floor areas and GHG emission was explored by simple linear regression and analyzing the yielded residuals for confirming this seemingly obvious conjecture. By looking at the generated regression lines drawn based on the data sets representing public facilities in Ontario, Canada, we were able to confirm that carbon emission rate shows a proportional increase or decrease depending on the total floor area of buildings as has been implied as a conjecture. Some buildings were found to emit significantly large and small amount of GHG, and we addressed potential reasons why those buildings show the deviation from the confirmed proportional interrelation between a building's total floor area and the amount of GHG emission.

• Health Policy and Management
• /
• v.10 no.3
• /
• pp.155-168
• /
• 2000

The SERVQUAL scale is based on the gap theory, which indicates the difference between consumers' expectations and their actual performance. In SERVQUAL scale, the expectations are defined as a "feasible ideal point"(ex, An Excellent hospital has up-to-date equipment). But empirical research identified important problems concerning the conceptual definitions of expectations. They suggests the usage of "desired expectations". Desired expectations are defined as the level at which the consumer predict the service that the organization they visited will perform(ex, $\bigcirc\bigcirc$ hospital has up-to-date equipment). The purpose of this study was to compare the feasible ideal point expectations with desired expectations in assessment of consumer expectations using SERVQUAL scale. We developed two types of questionnaires : (1) to measure feasible ideal point expectations, (2) to measure desired expections. Questionnaire were distributed to ambulatory patients who used the medical service. Total 329 patients participated the hosiptal satisfaction questionnaire(167 for feasible ideal point expectations, 162 for desired expectations). The major finding is as follows: (1) the SERVQUAL scale which was computed by the feasible ideal point showed the higher explanatory power in consumer satisfaction ($R^2$=0.26) than the other identified alternatives(desired expectation, $R^2$=0.11) The results of a study suggests that the feasible ideal point were more conceptually suitable to assess of consumer satisfaction using SERVQUAL scale.SERVQUAL scale.

• Textile Coloration and Finishing
• /
• v.29 no.3
• /
• pp.155-161
• /
• 2017

In CPB(Cold-Pad-Batch) dyeing, the rubber of the padder roll is influenced by the heat, chemical and mechanical influences and thus aging of the padder roll rubber occurs. This study presents an accelerated thermal aging test of the CPB padder roll rubber with strong alkali conditions. Using Arrhenius formula of the various property values for the various aging temperatures($80^{\circ}C$, $90^{\circ}C$, $100^{\circ}C$) of the padder roll, the accelerated life predictions could be calculated. The threshold value of the property was set at different values. The hardness was set at the point where 5% degradation occurs based on the actual use conditions, and the tensile strength was set at the point where 50% degradation occurs based on the general life prediction standards. From the results of the different physical properties at differing temperatures, the Arrhenius plot could be obtained. Through the usage of the Arrhenius Equation, significant duration expectation could be predicted, and the chemical aging behavior of the CPB padder roll could be found at the arbitrary and actual temperatures.