• Journal of Information Technology Applications and Management
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• v.25 no.3
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• pp.17-28
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• 2018

In this paper, an activity-oriented usability model is proposed. The usability model contains two types of characteristics: special-type characteristics of usability and sub-characteristics of usability. Workability, study-ability, and playability are, but do not exhaust, examples of special-type characteristic of usability. They correspond to working, studying, and playing using the software product, respectively. They represent the goal of using and can overlap each other. They are usability too by themselves. Navigate-ability, data-prepare-ability, data-input-ability, response-wait-ability, output-examine-ability, and output-utilize-ability are typical examples of sub-characteristics of usability. They correspond to navigating, preparing data, inputting data, waiting response, examining output, and utilizing the output data, respectively. They are not usability by themselves. They constitute usability together as a group. Assessing is the fundamental and indispensable aspect of quality. Without assessing, the concept of quality has little practical value. Satisfaction, effectiveness, and efficiency are the most typical sub-characteristics of usability in existing quality models, which correspond to the evaluation criteria of usability. In the activity-oriented usability model, however, only the user's satisfaction is included: Satisfaction is regarded as the operational definition of usability in the user's view. As the result, usability can be interpreted as the 'goodness for using, which is evaluated by the user. 'Three fundamental principles regarding software quality models are proposed too in this paper: Principles of Parsimony, Cohesiveness, and Inheritance. Discussions illustrate well that typical existing usability models violate these basic principles. Many authors have tried to define general usability models which can be applied to most kinds of software. The dream of the general and universal usability model, however, may be an illusion. The activity-oriented usability model is expected to serve as a prototype from which specialized usability models can be derived.

• International Journal of Quality Innovation
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• v.2 no.2
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• pp.46-57
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• 2001

As the products which innovated usability have succeeded in the market, the usability of products is now considered as a new dimension of product design. This paper deals with the following questions: How has usability been embedded in the design and development of products? In the usability context, why have some breakthrough products succeeded commercially and others failed? What should be learned from the successes and the failures? For the purpose of discussing these questions, the photography industry was examined and the results were used as an illustration of the important points.

• Journal of Information Technology Services
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• v.7 no.4
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• pp.179-198
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• 2008

It is widely known that usability is a critical quality attribute of IT systems. Many studies have developed various methods for finding out usability problems. Usability professionals have emphasized that usability should be integrated into the development life cycle in order to maximize the usability of systems with minimal cost. To achieve this, it is essential to classify usability problems systematically and connect them into the activities of designing user interfaces and tasks. However, there is a lack of framework or method for these two problems and thus remains a challengeable research issue. As a beginning study, this paper proposes a conceptual framework for addressing the two issues. We firstly summarize usability-related studies so far, including usability factors and evaluation methods. Secondly, we review seven approaches to identifying and classifying usability problems. Based on this review and opinions of usability engineers in real industry as well as the review results, this paper proposes a framework comprising three viewpoints, from which more sound classification scheme of usability problems can be inductively developed.

• Journal of the HCI Society of Korea
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• v.7 no.2
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• pp.43-48
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• 2012

Usability assessment has been installed into a wide range of software that focuses on assessing product usage from the user's perspective. Usability assessment of the quality of life technology for individuals with disability is being discussed and tentatively designed which is also expanded to the products for non-disabled people with minor adjustment of the usability assessment protocol. Designing an appropriate usability assessment protocol by referencing the currently available international standards on software usability tests with number of modifications to produce valuable feedbacks is under evaluation process regarding product usability enhancement. The feasibility study on usability assessment protocol into quality of life technologies is presented with discussions on further research.

• Journal of Information Technology Applications and Management
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• v.27 no.2
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• pp.37-50
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• 2020

This paper is very exploratory and addresses the issue 'Is a general quality model of software possible?'. If possible, how specific can/should it be?' ISO 25000 Series SQuaRE is generally regarded as a general quality model which can be applied to most kinds of software. Usability is one of the 8 characteristics of SQuaRE's Product Quality Model. It is the main issue associated with SQuaRE's Quality in Use Model too. it is the most important concept associated software quality since using is the only ultimate goal of software products. Playability, however, is generally regarded as a special type of usability, which can be applied to game software. This common idea contradicts with the idea that SQuaRE is valid for most kinds, at least many kinds, of software. The empirical evidences of this paper show that SQuaRE is too specific to be a general quality model of software.

• Asia pacific journal of information systems
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• v.34 no.1
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• pp.351-371
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• 2024

This study aims to assess the impact of chatbot usability and demographics on continuous intention to use across different sectors. The research employed Braun's Bot Usability Scale (BUS11) to measure chatbot usability, focusing on accessibility, quality, conversation quality, privacy risk, and response time. A total of 187 participants completed a survey as part of this study. Variance-based SEM was utilized to examine relationships and test hypotheses. This study contributes to the ongoing discourse on chatbot adoption and user behaviour. It enhances the understanding of chatbot usability, highlighting the role of age in continued intention to use chatbots. The findings suggest that different age groups may possess specific preferences and expectations regarding chatbot usability. These differing preferences can influence their intention to continue using this technology. The study reveals that chatbot usability significantly impacts continuous intention to use and that age moderates the relationship between perceived conversation quality, information, privacy, security, and continuous intention to use. Based on the study's results, it is recommended that chatbot designers enhance usability to promote long-term adoption and usage.

• Journal of Korea Multimedia Society
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• v.20 no.8
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• pp.1338-1346
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• 2017

To achieve software quality and human-centred design for electronic ship navigation called e-navigation, an international guideline of software quality assurance and human-centred design was approved in 2015. Usability is a common goal of both software quality assurance and human-centred design as developing e-navigation system and software developments. Therefore, research is needed to evaluate the usability of e-navigation systems and software such as metrics that can use usability testing. This paper derives effectiveness metrics for e-Navigation usability testing based on international standards. The research method is to analyses and compares the effectiveness measurement and metrics in ISO 9241-11 for human-centered design and ISO/IEC 25022 and 25023 for software quality to find out measurements and metrics being defined commonly. The derived metrics are applied to Electronic Chart Display and Information System as a case study based on performance standard.

• The Journal of Korean Association of Computer Education
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• v.6 no.3
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• pp.109-117
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• 2003

The Internet has been growing explosively in recent years. The Quality as well as the quantity of web material become the interest of both industry and academic field. The purpose of this article is to investigate the possibility of the utilization of the usability test for the improvement of the quality of instructional web contents. Literatures on the usability and usability test was reviewed, a WBI development model was modified to incorporate the usability test, and a website was developed as a case. In developing the web contents, the process of the usability test indicated by the model was applied. Some practical suggestions on implementing usability test were made and the methods of effective use of the test were discussed.

• Journal of Information Technology Applications and Management
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• v.24 no.3
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• pp.73-92
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• 2017

Usability is one of the most important concepts regarding software quality. It can be interpreted as the goodness associated with using the software product. This paper distinguishes the goodness of an individual using experience and the goodness of a product for using. This paper proposes a software quality view model which classifies software quality views into two broad categories of end view and means view. End view includes long-term view and short-term view which is classified further into performer's view on software activity and third party's view on software activity. Means view includes intrinsic view and contingency view. The analysis of ISO 25000 Series SQuaRE demonstrates the necessity to decompose product quality model and quality in use model into five models corresponding to the software quality views respectively. The analysis on playability shows that the universal definition of usability may be an illusion. The results provide the theoretical basis to build a comprehensive and consistent body of knowledge regarding software quality, which is consisted with the set of quality models and the theories explaining the relationships among the elements of the models.

• The Korean Journal of Archival Studies
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• no.11
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• pp.41-89
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• 2005

Good records management is essential for good governance in modern democratic society. Though the records management institutions and policies in Korea were improved rapidly since the enactment of Public Records Management Act in 1999, the newly introduced records systems for administrative organizations including the New Electronic Data Management System(NEDMS) and Electronic Records Management Systems for Records Centers(ERMS/RC) have many problems in terms of ensuring the quality of records. The purpose of this study aimed to suggest quality criteria for measuring authenticity, reliability, integrity and usability of electronic records based on the international standards and guidelines such as ISO 15489, InterPARES project and BS ISO 15489 guidelines. The present study began with defining concepts and structure of records as evidence of activities. And it analysed four characteristics such as authenticity, reliability, integrity and usability of records by comparing various definitions in diplomatics and archival science literatures, and some projects reports. Finally it suggested the quality criteria for measuring authenticity, reliability, integrity and usability of records, and methods for maintaining them in each process of creation, maintenance and preservation.