• 한국의류산업학회지
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• 제10권6호
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• pp.907-916
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• 2008

The purposes of this study were to examine the consumer beliefs on the wrongness and occurrence of unethical behaviors in retail settings, to examine the differences in unethical beliefs by consumer characteristics, and to examine the effects of anomie on unethical beliefs. A total of 609 questionnaires collected from a consumer survey were analyzed. Results revealed that respondents tended to perceive illegal activities as the most unethical and the least prevalent behaviors and downloading intellectual properties as the least unethical and the most prevalent behaviors. There were differences by age, marital status, occupation, and education in the four dimensions of unethical beliefs including actively benefiting from illegal/deceiving activities, passively benefiting at the expense of the seller, no harm/no foul, and common but questionable actions. Partial differences were observed by shopping frequency and return experience. Valuelessness of anomie affected actively benefiting from illegal/deceiving activities and no harm/no foul.

• 한국의류학회지
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• 제32권9호
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• pp.1356-1365
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• 2008

As Korean retailers are expanding their return policies, customer abuse and fraud behaviors are increasing. This study attempts to understand customers' unethical return behaviors in the Korean retailing. As an exploratory approach, the study identifies behavioral patterns of unethical returns from retail employees' perspectives. A total of 168 cases collected from 112 individual interviews with retail employees are qualitatively analyzed. Unethical return behaviors are categorized into five groups: lenting/deshopping, product defects with customer faults, unreasonable compensation demands, selfish behaviors, and problem behaviors in the service encounter. The study indicates that a variety of unethical return behaviors are observed despite a short history of return policy in Korea, and renting/deshopping and product defects with customer faults are the most prevalent return abuse behaviors.

• 한국의류학회지
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• 제32권9호
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• pp.1376-1386
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• 2008

The purposes of this study were to explore the techniques of neutralization on unethical customer return behaviors, examine the differences in the neutralizations by customer characteristics, and examine the relationships of neutralizations with customer ethics, anomie, and impulsive behaviors. A total of 609 questionnaires were analyzed. Four factors including denial of injury/victim, condemning the condemners, denial of responsibility, and appeal to higher loyalties were extracted from the neutralization techniques. The neutralization techniques were not different by customer characteristics, but were negatively related with customer ethics and positively related with anomie and impulsive behaviors. The results indicate that the neutralization techniques are appropriate to understand unethical customer return behaviors in the Korean retail settings.

• 한국전자거래학회지
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• 제17권4호
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• pp.17-37
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• 2012

소셜 네트워크 서비스(SNS) 등 정보통신 기술의 빠른 진화는 사용자들 간의 소통과 응집을 가능하게 하는 순기능과 허위 사실의 유포나 소수의 여론 독점 등 역기능 요소로써 소비자의 문제행동을 유발시킬 가능성이 있다. 소비자의 문제행동이 점차 증가하고 있으며 이에 따라 많은 사업자들이 피해를 입고 있음에도 불구하고 소비자 문제행동에 관한 선행연구들이 미미하여 체계적인 대응 전략 마련이 어려운 상황이다. 따라서 본 연구에서는 소비자 문제행동에 대한 선행연구와 구조 기반 신뢰 연구에 기반하여 소비자의 문제행동 방어전략을 모색하였다. 본 연구를 통해 소비자의 비윤리적 행위의 영역에 이르기 까지 연구의 영역을 넓힘과 동시에 실무적으로는 소비자 문제행동에 대응한 사업자 전략 및 제도적 장치 보완에 기여할 수 있을 것으로 판단한다.

• 경영과정보연구
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• 제38권3호
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• pp.127-136
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• 2019

조직에서 직원들의 비윤리적인 행동들이 발생하는데, 경영자들은 그런 행동의 원인에 대하여 알아보고 이해를 해야 한다. 그러므로 미래에 윤리적으로 부정적인 행동들이 발생하는 것을 줄일 수 있다. 본 연구에서는 그 일부 원인들에 대하여 알아보기 위하여 결과 집중적인 조직 문화와 조직내 경쟁적인 분위기가 직원들이 비윤리적인 행동을 하는데에 영향을 주는지에 대하여 알아보았다. 조직 분위기가 결과 집중적이면 직원들은 그런 성과평과 기준에 맞추어 행동을 하게 된다. 조직 분위기가 직원들이 인식하기에 경쟁적이면 직원들은 원하는 결과를 이루기 위하여 비윤리적인 행동도 생각할 수 있다. Data 수집은 부산, 경남지역 직장인들을 상대로 설문조사를 하였으며 regression 분석을 통하여 가설을 검증하였다. 결과는 결과집중적인 조직 문화와 경쟁적인 조직 분위기가 비윤리적인 행동에 영향을 준다고 나왔다. 본 연구에서 시사하는 점은 기업이 이러한 조직 문화가 직원 행동에 영향을 준다는 것을 참작하여서 윤리적인 행동을 할 수 있는 분위기를 조성하는 것이 중요하다. 결과에 대한 압박을 받으면 직원들은 초조한 마음에 여러가지 방법을 동원하여 행동을 할 수 있다. 그런 분위기 속에서 직원들간의 분위기도 경쟁적이면 비윤리적인 행동에 대한 생각을 더 하게 할 수 있다. 조직이 그런 행동을 통제할 수 있는 좋은 문화와 system를 확립하는 것이 필요하다. 결과지향적인 문화보다 과정도 중시한다는 것을 직원들이 인식하게 하여야 한다. 윤리적인 행동에 따른 적절한 보상과 칭찬이 그러한 인식을 자리잡게 해준다. 보상도 중요하지만, 비윤리적인 행동에 따른 불이익을 받을 수 있다는 것도 직원들에게 알려주어야 한다. 교육과 훈련을 통하여 이러한 부분들을 보완할 수 있다.

• 한국식품조리과학회지
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• 제24권1호
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• pp.1-10
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• 2008

The purpose of this study was to examine the ethical attitudes of consumers in consumption situations by using the consumer ethics scale(CES). Self-administrated questionnaires were completed by 492 consumers, and the resulting data were analysed by frequency, chi-square, one-way ANOVA, factor analysis, reliability analysis, and cluster analysis. We found four different groups of consumers were identified according to their ethical attitudes in consumption situations: 1) the unethical onlooker consumer group, 2) the socialized unethical consumer group, 3) the ethical consumer group, and 4) the severely unethical consumer group. The unethical onlooker consumer group was most widespread prevalent among university students who were in their 20s and down or under, and who received spending money from their parents, and the socialized unethical consumer group was most prevailing prevalent among the higher educated consumers. The women who consumers slightly outnumbered men in an the ethical consumer group, slightly outnumbered the men who did, and many of the university-educated large income earners fell into this group consumed in that way as well. The severely unethical consumer group was quite uncommon among those who were at the age of 41 and up over, and not many of the higher educated people and larger income earners consumed in an the severely unethical consumer group, either. Thus, it's proven this study proves that in terms of the propensity to consume, the consumers' were different from one another in ethical attitudes and behaviors differ according to their demographic characteristics.

• 디지털산업정보학회논문지
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• 제14권2호
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• pp.91-105
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• 2018

The purpose of this study is to examine an immoral effectiveness decrease by information access monitoring between ethical dilemma and unethical information-sharing behavior. Firms are raising the demand of confidential information management and are highlighting the ethical awareness of organizational members. The individuals in organization are concerned information sharing for future-oriented social networking. To prevent their immoral behavior, Firms should consider investing the information access monitoring. This system is aiming at log verification of movement, storage and deletion on information and will reduce an ethical conflict and unethical behavior on employees. I used the structural equation methodology for this empirical study. The research model constructs the voluntary and involuntary dilemma of information sharing on the two independent-variables, the unethical information behavior and the improper networking reinforcement on the two dependent-variables and the information access monitoring the one mediating-variables. This model tests the power effect of direct path, indirect path and total path. According to the study, the two ethical dilemma of information sharing provided a high influence to the unethical sharing action and to the inappropriate social networking strengthens. However, the mediating role of information access monitoring shows the effect weakens of independent and dependent variables. Thus, the mediating variables appeared to be important for the controlling role of an unethical behavior and improper social networking. Ultimately, The firms will need to invest the information access monitoring for a compulsory ethics behavior of organizational members. In addition, this can hinder networking enhancements for future opportunistic behaviors.

• 아태비즈니스연구
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• 제14권4호
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• pp.205-216
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• 2023

Purpose - The purpose of this study was to examine the effect of organizational citizenship behavior on unethical pro-organization behavior considering two sub-dimensions of organizational citizenship behavior such as citizenship behavior for individual and citizenship behavior for organization. In addition to this, this study was to identify of the moderating effect of machiavellism. Design/methodology/approach - This study collected 269 sample questionnaires from employees who are working for Korean companies. To examine the hypotheses, this study used hierarchical regression analysis. Findings - First, results showed that there is a significant positive effect of citizenship behavior for organization on unethical pro-organization behavior, but citizenship behavior for individual did not have any significant effect on unethical pro-organization behavior. Second, same with the previous results, machiavellism only had its significant moderating effect on the relationship between citizenship behavior for organization and unethical pro-organizational behavior, not on citizenship behavior for individual. The moderating effect strengthened the positive relationship. Research implications or Originality - Although organizational citizenship behavior and unethical pro-organization behavior are studied many times, but there is no research examining the relationship between these two concepts. these two concepts share the figure that these behaviors are pro-organizational. The only differences between the two is ethical or not. So, this study identified the relationship and moderating effect of machiavellism. In doing so, this study provided novel implications for the researchers of this filed.

• 디지털융복합연구
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• 제16권7호
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• pp.131-144
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• 2018

본 연구의 목적은 조직 구성원들의 정보비대칭 수준에 따른 비윤리 정보공유를 실증적으로 검정하는 것이다. 정보비대칭 상황에 따라 조직 구성원들의 정보공유 딜레마, 비윤리적 공유의도와 행동의 차이가 있는지를 확인하고자 한다. 연구방법은 구조방정식을 사용하였다. 분석결과, 정보공유의 윤리적 딜레마, 비윤리적 의도, 비윤리적 행동은 서로 인과적 영향력이 있다고 나타났다. 특히, 직급별로는 윤리적 딜레마와 비윤리적 의도 간에 윤리적 딜레마의 세부 요인들이 다르다고 나타났다. 이에 연구 결과로서, 조직은 직급 수준에 따라서 윤리적 이슈를 다르게 관리해야 한다. 본 연구의 기여도는 사회과학 관점에서 깨진 유리창 이론의 해석 범위를 넓혔으며, 실무적 관점에서 직급별로 윤리적 딜레마 관리가 다르게 요구된다고 설명하였다. 향후 연구는 정보보안 시스템에 의해서 비윤리적 행동이 감소하는지 조사할 필요가 있다.

• International Journal of Human Ecology
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• 제11권2호
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• pp.39-50
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• 2010

This paper compares a cross-cultural and gender differences and similarities about consumer ethical perceptions and behaviors, and ethical ideologies between Korean and the US college students. It also examines the relationships between consumers' ethical perceptions and behaviors, and the relationships between consumer ethics and ethical ideologies. This research provides some evidence that supports the premise that consumer ethics is influenced to an extent by consumers' nationality and gender. The differences are not universal, however, and could perhaps be described as situational. The American college consumers were found to be more idealistic and relativistic than the Korean college consumers. But the differences were minor The American male college consumers were found to be more idealistic than the American female college consumers. The ethical consumer groups were found to be more idealistic and less relativistic than were the unethical consumer groups. Perceptions were positively related to behaviors in the consumer ethics. But the magnitude of impacts is different between the nations and in the dimensions of consumer ethics.