• 산업경영시스템학회지
• /
• 제20권41호
• /
• pp.61-78
• /
• 1997

Traditionally most of studies on voluntary turnover have focused on identifying the determinants of it under the implicit assumption that negative attitudue raises turnover rate and, in turn, it undermines organizational effectiveness. But, recently many scholars have argued that more focus be placed on the functionalty than the frequency of turnover. Based on the recent trend of voluntary turnover, this paper is to analyse the differences of the Intention to Leave(IL) level according to job characteristics(job variety, job importance, job autonomy, job identity, feedback)$\times$functionality(employee ability, attitude). Resulting from 2-way ANOVA, the Negative-attitude Group(NG) is found to expose significantly high IL level than the Affirmative-attitude Group(AG) in low job variety, low job autonomy, low job importance.

• International Journal of Contents
• /
• 제5권3호
• /
• pp.1-7
• /
• 2009

The importance and the value of call center callers are increasing since they play very crucial roles as representatives of their companies at the closest contact point with customers. However, they have low satisfaction at work and are more likely to leave their jobs due to the fact that they are exhausted from heavy work load; they provide less pay and less chance for promotion than other jobs in the same industry. The high turnover costs companies high expenses on finding and training new callers. In the mean time, customer satisfaction may drop and it can give the customers negative image of the company. Therefore, solutions are required to keep the turnover of call center callers to the minimum. In this study, call center employees in Gwangju area were investigated for their job attitude and turnover intention. Based on the results, several implications are suggested.

• 융합보안논문지
• /
• 제17권1호
• /
• pp.89-100
• /
• 2017

이 연구는 공항 특수경비원들의 직무자원이 직무태도 및 이직의도에 미치는 영향을 분석하는데 있다. 연구의 분석을 위하여 인천과 김포, 청주, 대구지역 공항을 중심으로 4곳의 공항 특수경비원을 모집단으로 설정하였으며, 설문지는 비확률 표본 추출법 중 유의표집법을 통하여 300명을 대상으로 배포하였다. 조사기간은 2016년 7월부터 10월까지 약 4개월간에 걸쳐서 실시하였으며, 설문지는 회수되지 않거나 극단치가 있는 40부를 제외한 총 260부를 최종 데이터로 활용하였다. 데이터 분석을 위하여 이 연구에서는 SPSS 18.0 통계패키지를 활용하였으며, 영향 관계는 다중회귀분석을 통하여 가설을 검증 하였다. 분석결과, 직무자원은 직무태도에 통계적으로 p<.01 수준에서 정(+)의 영향을 미치는 것으로 나타나 가설이 채택되었다. 그리고 직무자원은 이직의도에 통계적으로 p<.001 수준에서 정(+)의 영향을 미치는 것으로 나타나 가설이 채택되었으며, 직무태도도 이직의도에 통계적으로 p<.01 수준에서 정(+)의 영향을 미치는 것으로 나타나 가설이 채택되었다. 또한, 직무태도는 직무자원과 이직의도 간의 관계에서 통계적으로 p<.05 수준에서 정(+)의 영향을 미치는 것으로 나타나 매개역할을 할 것이라는 가설은 채택되었다. 이러한 연구결과를 통하여 공항 특수경비원들의 직무자원과 직무태도 및 이직의도 간의 관계에서 직무자원은 중요한 변수로 작용한다는 것으로 나타났다.

• 한국콘텐츠학회논문지
• /
• 제11권5호
• /
• pp.328-337
• /
• 2011

본 연구는 종업원의 태도에 영향을 주는 직무특성을 확인하기 위하여, 인적자원관리의 관점에서 소상공인의 핵심직무특성(기술다양성, 과업정체성, 과업중요성, 자율성, 피드백)과 태도(직무만족, 조직몰입, 이직의도)간의 관계를 확인하는데 연구목적이 있다. 이러한 연구목적을 달성하기 위하여 국내 기업의 종업원 315명을 대상으로 소상공인의 핵심직무특성이 태도에 미치는 영향, 소상공인의 핵심직무특성과 태도간의 관계에서 성장욕구강도의 조절효과 등을 분석하였다. 회귀분석결과 기술다양성과 과업중요성은 직무만족에 정(+)의 영향을, 기술다양성과 피드백은 조직몰입에는 정(+)의 영향을 그리고 이직의도에 부(-)의 영향을 미치는 것으로 나타났고, 성장욕구강도의 조절효과는 과업중요성과 이직의도간의 관계에서만 발견되었다. 마지막으로 이러한 연구결과를 토대로 소상공인의 직무 태도 증진 방안과 경영전략적 시사점을 제시하였다.

• 한국디지털정책학회:학술대회논문집
• /
• 한국디지털정책학회 2006년도 춘계학술대회
• /
• pp.207-216
• /
• 2006

This study aims to examine the relationship between job attitude and leadership style perceived by employees in hospital organization. This study have the two purposes; 1) to investigate the relationship between leadership styles and job attitudes(Organizational Commitment and Turnover Intention), 2) to verify the moderate effect of organizational support on the relationship between leadership style and job attitude. We examined the effect of critical leadership styles on the job attitude of employees in hospital organization. Hypotheses on four factors were tested for 7 hospital organizations. In order to test these hypotheses, survey questionnaires were sent to employees of hospital organization in Gyungbuk. As a result, the 185 available data were collected from hospital organization. Correlation analysis and regression had been performed and the results supported hypotheses. The results indicated that it is significant difference between each leadership style and job attitude. Also, organizational support was found to be positively moderated on job attitude.

• 디지털융복합연구
• /
• 제5권1호
• /
• pp.17-25
• /
• 2007

This study aims to examine the relationship between job attitude and leadership style perceived by employees in a hospital. This study has two purposes; 1) to investigate the relationship between leadership styles and job attitudes[Organizational Commitment and Turnover Intention], 2) to verify the moderate effect of organizational support on the relationship between leadership style and job attitude. We examined the effect of critical leadership styles on the job attitude of employees in hospital organization. Hypotheses on four factors were tested for 7 hospitals. In order to test these hypotheses, survey questionnaires were sent to employees of hospital organization in Gyungbuk. As a result, the 185 available data were collected. Correlation analysis and regression had been performed and the results supported hypotheses. The results indicated that it was significant difference between each leadership style and job attitude. Also, organizational support was found to be positively moderated on job attitude.

• 한국콘텐츠학회논문지
• /
• 제9권3호
• /
• pp.204-214
• /
• 2009

본 연구의 주된 목적은 노사관계관리의 관점에서 노사관계의 질이 직무태도와 직무성과에 미치는 영향을 규명하기 위한 것이다. 구체적으로는 노사관계의 질이 종업원의 조직몰입과 이직의도 그리고 직무성과에 미치는 영향, 노조원 여부의 조절효과를 확인하기 위한 것이다. 연구결과 노사관계의 질은 조직몰입에정(+)의 영향을, 이직의도에는 부(-)의 영향을 그리고 직무성과에는 정(+)의 영향을 미치는 것으로 확인되었으나, 노조원 여부의 조절효과는 발견되지 않았다. 그리고 이러한 연구결과를 토대로 효과적인 노사관계관리에 필요한 전략적 시사점을 제시하였다.

• 유통과학연구
• /
• 제14권1호
• /
• pp.75-84
• /
• 2016

Purpose - In accordance with the recent changes in the management environment, leaders are required to have an ability of drawing and inducing potential of each worker. Coaching, as one of the strategies of human resources development, is drawing people's attention. This study aims to inquire about the mechanism of leader's coaching behavior which influences the attitude and behavior of workers. Firstly, this study intends to illustrate what kind of influences the leader's coaching behavior can give on organizational citizenship behavior and turnover intention of workers. Secondly, it plans to verify the mediating effect of authentic leadership in the relationship between leader's coaching behavior and organizational citizenship behavior and turnover intention of workers. Thirdly, it aims to prove the moderating effect of emotional intelligence in the relationship among leader's coaching behavior, organizational citizenship behavior and turnover intention of workers. Research design, data and methodology - In order to figure out how the leader's coaching behavior influences attitude of workers, authentic leadership is considered as mediating effect. As for a moderating effect, we have determined emotional intelligence which attracts attention in the recent studies on organizational behavior, so as to investigate the correlation among variables. As for study sample, it was targeted to 236 organizational members of distribution corporations whose leader's coaching behavior is required. For reaching the purpose of study, SPSS 20 was applied for the analysis. Results - The research findings can be summarized as follows: Firstly, leader's coaching behavior gives significant positive influences on organizational citizenship behavior. Moreover, leader's coaching behavior gives negative influences on turnover intention of organizational members. Secondly, the mediating effect of authentic leadership was proved in the relationship between leader's coaching behavior and attitude of workers. Based on the analysis, it turned out that authentic leadership doesn't give a mediating effect in the bilateral relationship. Lastly, the moderating effect of emotional intelligence was proved in terms of how the leader's coaching behavior influences the attitude of workers. The research result shows that the emotional intelligence influences towards the negative direction, in the correlation between coaching behavior and organizational citizenship behavior On the other hand, in the relationship with turnover intention, It was significant effect. Conclusions - Based on the research findings, we have intended to inquired about the mechanism of leader's coaching behavior which influences the attitude and behavior of workers. Furthermore, in the operational level, the following implications can be given: the importance of coaching activation in the operational level was confirmed, through inquiring into the influence of leader's coaching behavior on workers. Moreover, the importance of emotional intelligence, which has been steadily raised, was also confirmed. It is necessary for future study to carry out additional research on various factors of coaching which can influence the effectiveness of coaching, for instance, coaching process, coach's competency, characteristics of coaching customers, relationship with coaching customers and coaching system.

• 가정간호학회지
• /
• 제29권3호
• /
• pp.339-352
• /
• 2022

Purpose: This study explored the attitudes and characteristics of nurse turnover using Q-method. Method: The Q-population was organized through in-depth interviews with nine nurses. A total of 43 Q-samples were selected from the 126 Q-population, and 30 nurses sorted the 43 statements using the principle of forced normal distribution. The PC-QUNAL program was used for Q-factor analysis. Result: Eight turnover attitude types of nurses were found: Professional pride-oriented, Seeking recognition within the organization, Perseverance, Egocentric calculation, Reality complacency, Seeking Work-life-balance, Interpersonal dependence, and Seeking justification. Conclusion: The findings of this study can serve as the basis to understand nurses' turnover attitudes and can aid in developing nursing management strategies to increase nurse retention.

• 한국치위생학회지
• /
• 제11권3호
• /
• pp.343-351
• /
• 2011

Objectives : The aim of this study was to investigate factors associated with turnover intention on public health dental hygienists. Methods : A total 235 public health dental hygienist completed a questionnaire on attitudes related to their job position and sociodemographic status. Results : In total 82.5% of the respondents have experienced a job transfer. Their children and job stress strongly affect turnover intention. Turnover intention was correlated with empowerment, organizational commitment, job satisfaction, burnout and job stress. Using multiple regression analysis, the effects of job stress, children, organizational commitment, job satisfaction, career were satistically significant. Conclusions : The study showed strong relationship between turnover intention and job stress and their children. They had positive attitude for their job position and satisfied with their job. They experienced the stress on their job but had little turnover intention.