• Title/Summary/Keyword: Trust-Tech

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Impact of Service Quality on Behavioural Intention to Use Fin Tech Payment Services: An Extension of SERVEQUAL Model

  • Vikas Sharma;Sanjay Taneja;Munish Gupta;KshitizJangir;Ercan Ozen
    • Asia pacific journal of information systems
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    • v.33 no.4
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    • pp.1093-1117
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    • 2023
  • The study aims to determine the impact of quality outcomes on behavior intentions in Financial Technology (FinTech) payment services. The study is focused on the development and testing of the impact of the SERVQUAL model on the TAM, i.e., Technology Acceptance Model for the measurement of the behavioral intention of users to use fintech payment services. The sample entails 578 specific survey responses from northern India from October to December 2022. The respondents were users of FinTech. The PLS-SEM technique was employed to explain the implementation process. Consequently, it discovered a significant relationship between the SERVQUAL models and the impact on behavioral intentions identified by TAM. The study will provide insight into the factors that impact the quality outcomes and adoption of Fintech payment services to the providers. The paper demystifies FinTech payment services in the range of perception of service quality outcomes and provides essential theories. The TAM model reflects the customer's sense of satisfaction, usefulness, and attitude. In contrast, the SERVQUAL model demonstrates the user's assessment of service quality outcomes such as quality, trust, security, and service quality positively affects behavioral intention in FinTech payment services.

A Study of Consumer Attitude and Purchasing Behavior toward Agricultural Products using Social Network Service (소셜 네트워크 서비스를 이용한 농식품 구매의 소비자태도와 행동에 대한 연구)

  • Chung, Soo-Yeon;Kim, Gi-Hwan;Yang, Sung-Bum;Oh, Sang-Heon;Hwang, Dea-Yong;Kim, Young-Chul;Lee, Seog-Won
    • The Korean Journal of Food And Nutrition
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    • v.25 no.3
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    • pp.650-655
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    • 2012
  • This purposes of this study were to explain consumer attitudes and purchasing behaviors towards agricultural products using a social network service and to determine the influencing factors such as experience, technology ability, innovation, self-efficacy, perception of usefulness, perception of trust, attitude, purpose of purchase and individual characteristics on them. We analyzed the survey data set, using the 'logit model', 'simultaneous equation model', and 'LISREL-Type model' In this study, the results obtained are summarized as follows. The result for the comprehensive statement of "Trust" was the biggest influence on the purchase agricultural products using the social network service. Therefore, in order to expand agricultural e-commerce using SNS, trust should be to the fore of marketing and publicity campaigns, in order to promote and stabilize the market.

Comparison of college students' behavior toward nutrition information communication between Korea and the US

  • Kim, Chang-Sik;Bosselman, Robert;Choi, Hyung-Min;Lee, Keum Sil;Kim, Eojina;Moon, Hyeyoung;Jang, Yoon Jung;Ham, Sunny
    • Nutrition Research and Practice
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    • v.14 no.4
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    • pp.401-411
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    • 2020
  • BACKGROUND/OBJECTIVES: The expansion of menu labeling to restaurants has created a need to study customers' behavior toward nutrition information. Therefore, the purpose of this research was to compare college students' behavior toward nutrition information communication between Korea and the US. This study consisted of three objectives: 1) to compare the frequency of usage as well as degree of trust regarding smartphone-based communication channels in the acquisition of nutrition information among college students between Korea and the US, 2) to compare knowledge-sharing behavior related to nutrition information among college students between Korea and the US, and 3) to identify the role of country in the process of knowledge-sharing behavior. SUBJECTS/METHODS: A survey was distributed via the web to college students in Korea and the US. Data were collected in the 2nd week of March 2017. Completed responses were collected from 423 Koreans and 280 Americans. Differences between Koreans and Americans were evaluated for statistical significance using a t-test. In order to verify the effects of knowledge self-efficacy and transactive memory capability on knowledge-sharing behavior related to nutrition information, a regression analysis was performed. RESULTS: Significant differences were found in the frequency of usage as well as degree of trust in communication channels related to nutrition information between Korean and American college students. While knowledge self-efficacy and tractive memory capability had positive effects on knowledge-sharing behavior related to nutrition information, country had a significant effect on the process. CONCLUSIONS: This study is the first to compare customer behavior toward nutrition information acquisition and sharing between Korea and the US. Comparative research on nutrition information revealed differences among the different countries. Therefore, this study contributes to the body of knowledge on the nutrition information research, in particular, by providing a comparison study between countries.

A Study on Authentication Method for Secure Payment in Fintech Environment (핀테크 환경의 안전한 결제를 위한 인증 기법에 관한 연구)

  • Park, Jung-Oh;Jin, Byung-Wook
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.15 no.4
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    • pp.25-31
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    • 2015
  • FinTech(Financial Technology) is defined as the technique to create efficient financial services using IT technologies. FinTech is an innovative technology through IT platform and big data, and is expected to improve the security and problems of the conventional banking system. Domestic financial institutions has introduced the technologies and investment in order to provide safe and effective services to users. However, In the financial environment, information disclosure and security incident has occurred so they has lost the trust from their customers. Moreover new variant of the security threats and attack techniques have occurred. Therefore, in this paper, we designed a authentication scheme for secure payment system in FinTech environment. The proposed study evaluated the stability of the existing security systems with respect to attack methods occurred in the financial environment.

A Study on the Acceptance Intention and Usage Behavior of Blockchain Technology : From the Perspective of Unified Theory of Acceptance and Use of Technology (통합기술수용이론 관점에서 블록체인기술의 사용자 수용과 이용 행동에 관한 연구)

  • Kim, Byung-Gon;Lee, Byeong-Gil;Yoon, Il-Ki
    • Journal of Information Technology Applications and Management
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    • v.27 no.3
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    • pp.1-18
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    • 2020
  • Recently, following the development of FinTech technology that combines finance and information and communication technology, the need and social demands for a block chain technology-based trading system have increased significantly. In this study, a research model was developed and hypothesized through literature research on the concept of block chain technology, the technology acceptance model, and the unified theory of acceptance and use of technology. The research theories were tested by collecting data through surveys and analyzing the collected data. This study conducted empirical research to identify the factors influencing the user acceptance intention and utilization behavior of the block chain technology in introducing the block chain technology. First, factors affecting the acceptance intention of the blockchain user were performance expectation, effort expectation, social impact, and blockchain transparency variables. Second, the facilitation conditions and stakeholder confidence variables were analyzed as factors that did not affect the acceptability of the blockchain users. Third, variables such as blockchain transparency, stakeholder trust and intention of acceptance are factors that affect the usage behavior of the blockchain. Fourth, it was confirmed that the acceptance intention had a very high explanatory power on usage behavior of Blockchain technology.

Characterizing Collaboration in Social Network-enabled Routing

  • Mohaisen, Manar;Mohaisen, Aziz
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.10 no.4
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    • pp.1643-1660
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    • 2016
  • Connectivity and trust in social networks have been exploited to propose applications on top of these networks, including routing, Sybil defenses, and anonymous communication systems. In these networks, and for such applications, connectivity ensures good performance of applications while trust is assumed to always hold, so as collaboration and good behavior are always guaranteed. In this paper, we study the impact of differential behavior of users on performance in typical social network-enabled routing applications. We classify users into either collaborative or rational (probabilistically collaborative) and study the impact of this classification and the associated behavior of users on the performance of such applications, including random walk-based routing, shortest path based routing, breadth-first-search based routing, and Dijkstra routing. By experimenting with real-world social network traces, we make several interesting observations. First, we show that some of the existing social graphs have high routing costs, demonstrating poor structure that prevents their use in such applications. Second, we study the factors that make probabilistically collaborative nodes important for the performance of the routing protocol within the entire network and demonstrate that the importance of these nodes stems from their topological features rather than their percentage of all the nodes within the network.

A Study on the Emotional Value Perception and Post Adoption Behavior of Mobile Service (모바일 서비스의 감성적 가치인식과 후기수용행동 요인 연구)

  • Lee, Sang-Ho;Kim, Young-Berm;Kim, Jai-Beom
    • Journal of Digital Convergence
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    • v.10 no.10
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    • pp.237-245
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    • 2012
  • This study deals with the influencing factors for satisfaction and the emotional value perception of mobile voucher service user. Thus researcher examined a structural equation modeling methodology of the paths within word of mouth, satisfaction, and other exogenous variables (economic/rational value, trust, joyfulness, innovativeness). As a result of this study, First, it was confirmed that the emotional value, and innovativeness affected user's trust for coupon service and joyfulness for using mobile voucher. Second, it was confirmed that trust and joyfulness affected user's satisfaction and word of mouth activities. Therefore, in cases of utilizing the emotional appeal of mobile voucher as part of a marketing tool, corporate can maximize efficiency by using their mobile voucher service & event from the point of view of customer's satisfaction & voluntary word of mouth. Researcher's consideration is that this paper's theoretical and practical contribution point is the propose of the one of the post adoption model with the quantitative study of the mobile voucher service user's emotional perception in the initial development stages of high-tech industry.

Institutional Milieu of High-Tech Venture Business Cluster in a Metropolitan Area: the Case of Daegu City in Korea (지방대도시 벤처생태계의 제도적 및 문화적 환경: 대구지역을 사례로)

  • 이철우;이종호
    • Journal of the Economic Geographical Society of Korea
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    • v.7 no.1
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    • pp.1-27
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    • 2004
  • In this paper we attempt to explore the institutional and clutural milieu of high-tech venture business cluster in Daegu City and provide policy implications for creating sustainable high-tech venture businesses cluster. Although since 1998 the Korean government has made explicitly a great deal of efforts to help attract and create high-tech new start-ups in non-capital cities such as the support of business incubating centers and the establishment of real service centres, it reveals that such policies are not so successful in creating a sustainable venture ecology. One of the most critical resions is that such policies are centred simply on building physical infrastructure such as incubating space and service centre with less concern with promoting venture business cluster reflecting cultural and institutional specificities in a given region. In this respect we argue that the focus of industrial policies to support promoting high-tech venture business clusters in non-capital cities urgently need to move towards to make it for firms to encourage entrepreneurship driving innovation and to create social capital incucing trust and networks amongst firms, universities, public &privite supporting agencies, together with the building up of physical infrastructure the existing policies have done.

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Secure MAC address-based Authentication on X.509 v3 Certificate in Group Communication (그룹 통신을 위한 안전 MAC 주소 기반 X.509 인증서에 관한 연구)

  • Hong, Sung-Hyuck
    • Journal of Internet Computing and Services
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    • v.9 no.4
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    • pp.69-77
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    • 2008
  • I propose adding users’Media Access Control (MAC) addresses to standard X.509 certificates to provide more secure authentication. The MAC address can be added by the issuing Certification Authority (CA) to the "extensions" section of the X.509 certificate. I demonstrate that when two users with MAC address information on their digital certificates communicate, the MAC address on the first user’s certificate can be easily verified by the second user. In this way, security can be improved without markedly degrading system performance and the level of initial trust between participants in virtual communities will be improved.

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A Study of the effect of main factors negative to the Netbook owers (넷북 소유자의 사용의도에 부정적으로 영향을 미치는 요인에 관한 연구)

  • Kwon, Soon-Hong;Lim, Yang-Whan
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2014.07a
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    • pp.447-450
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    • 2014
  • 넷북은 크기, 무게, 가격의 이점으로 한 때 시장에서 강력한 하이테크 기기로 인정받은 적이 있다. 그렇지만 제품 자체가 가지는 한계점을 극복하지 못하고 시장에서 도태되고 있다. 본 연구는 넷북 사용자들을 대상으로 사용의도에 부정적으로 영향을 미치는 요인들을 파악하여 제품의 시장실패 요인을 찾고자 하였다. 실증연구결과, 사용자들의 입장에서 일반적으로 부정적 요인으로 간주된 사용 비용, 사용 노력, 관련 기기 부족은 제품의 가치를 부정적으로 지각하는데 유의한 영향을 미치지 않았다. 다만, 소유자들이 제품에 대해 갖고 있는 불신은 제품의 부정적 가치를 지각하는데 유의하게 영향을 미쳤고, 제품의 부정적 지각은 사용의도에 부정적으로 영향을 미치는 것으로 나타났다. 넷북과 같은 하이테크 제품의 공급자는 소비자와 신뢰형성이 시장에서의 성과에 중요한 영향을 미치고 있음을 알 수 있으므로, 경영전략의 수립 및 실행에 이를 적극적으로 반영할 필요가 있다.

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