• Journal of Information Technology Applications and Management
• /
• 제31권1호
• /
• pp.57-77
• /
• 2024

The aim of this research is to examine the impact of trust in reviews. Expertise, enjoyment, recency, and usefulness-four aspects of reviews-are designated as independent variables, and trust in reviews has been chosen as the mediating variable. The dependent variables are trust in firms and trust in products. For explaining the flow of trust, this study uses the theory of Trust Transfer. The study's findings demonstrated that customer trust in a product leads to consumer trust in a company, which is derived from trust in reviews. Reviews were found to be important from a practical standpoint. Furthermore, it was discovered that a product's category or features would have an impact on how reviews are trusted.

• 한국컴퓨터정보학회논문지
• /
• 제27권10호
• /
• pp.223-233
• /
• 2022

본 연구는 SNS에서 정보 프라이버시 염려와 신뢰 그리고 그와 관련된 요인들을 분석하였다. 특히, 정교화 모델을 바탕으로 정보품질, 프라이버시 정책, 지각된 SNS 앱 명성, 낙관주의를 추출하였으며, 정보 프라이버시 염려, SNS 플랫폼에 대한 신뢰, 사용의도 간의 관계를 분석하였다. 마지막으로 신뢰전이 이론을 적용하여 SNS 사용자들에 대한 신뢰와 SNS 플랫폼에 대한 신뢰와의 관계를 분석하였다. 연구 결과에 따르면 정보품질과 프라이버시 정책, 낙관주의는 정보 프라이버시 염려에 유의한 영향을 미치는 것으로 나타났으나, 지각된 SNS앱 명성은 정보 프라이버시 염려에 유의한 영향을 미치지 못하는 것으로 나타났다. 또한, 정보 프라이버시 염려는 SNS 플랫폼에 대한 신뢰에 유의한 영향을 미치며 SNS 사용자들에 대한 신뢰는 사용의도에 유의한 영향을 미치나 SNS 플랫폼에 대한 신뢰는 사용의도에 유의한 영향을 미치지 못하는 것으로 나타났다. 마지막으로, 신뢰전이 이론에 따라 SNS 사용자들에 대한 신뢰가 SNS 플랫폼에 대한 신뢰로 전이가 되는 것을 확인하였다. 본 연구의 결과는 SNS 기업들이 고객의 정보 프라이버시 보호 행동과 신뢰에 대한 이해와 서비스 향상에 도움을 줄 것으로 본다.

• 정보관리학회지
• /
• 제24권1호
• /
• pp.227-250
• /
• 2007

온라인 커뮤니티 사이트는 최근 크게 발전하고 있다. 그 이유는 인터넷이 개인생활 속에 깊숙이 침투하면서 사회 연결망, 즉 social networking 현상이 활성화되고 그에 따라 많은 사용자들이 특정 온라인 커뮤니티 사이트에서 다양한 정보활동을 하고 있기 때문이다. 본 연구에서는 이러한 온라인 커뮤니티 사이트에 대한 중개자 신뢰와 시스템 신뢰가 해당 커뮤니티 내에서의 포럼활동에 대한 신뢰 및 정보품질 만족에 미치는 영향에 관한 실증분석을 하고자 한다. 실증분석을 위한 자료수집은 삼성경제연구소의 온라인 커뮤니티 사이트인 SERI (www.seri.erg)를 대상으로 하였으며 해당 SERI 사이트 내에서 SERI 포럼활동을 하고 있는 사용자들을 대상으로 하여 591명의 유의한 설문자료를 수집하였다. 실증분석 결과 다음과 같은 결과를 얻을 수 있었다. 첫째, SERI의 중개자 신뢰와 시스템 신뢰는 해당 SERI 포럼의 정보품질과 시스템품질, 그리고 인지효과성에 긍정적인 영향을준다. 둘째, SERI의 중개자 신뢰는 해당 SERI 포럼의 인지위험을 줄이는데 기여를 한다. 반면, SERI의 시스템 신뢰는 해당 SERI 포럼의 인지위험에는 유의한 영향을 주지 못한다. 이는 아무리 온라인 커뮤니티 사이트의 지명도가 높다고 하더라도 이는 해당 온라인 커뮤니티 내의 포럼 사용자가 느끼는 인지위험에는 유의한 영향을 주지 못하다는 것을 의미한다. 셋째 그러나 SERI의 중개자 신뢰와 시스템 신뢰가 높을수록 해당 SERI 포럼의 신뢰와 정보품질만족에는 긍정적인 영향을 준다.

• 유통과학연구
• /
• 제14권6호
• /
• pp.53-63
• /
• 2016

Purpose - This study examines the effects of the influence strategies on sales representative and headquarter trust, and investigates how sales representative trust plays a mediating role in the relationship between influence strategies and headquarter trust. For these purposes, a structural model which consists of several constructs was developed. In this model, influence strategies that consist of relational influence strategies (information exchange, recommend, promise) and mandatory influence strategies (legal plea, request, threat) were proposed to affect the sales representative trust and in turn, increase the headquarter trust. Thus, this study proposed that sale representative trust plays a core mediating role in the relationship between relational and mandatory influence strategies and headquarter trust in B2B food materials distribution context. Research design, data, and methodology - For these purposes, the authors collected the data from 208 B2B specialized complex agents. We used the 2,200 B2B specialized complex agents which trade with CJ, Ottogi, and Daesang firms and supply food materials to restaurant, school cafeteria, supermarket and traditional market as a sample frame. Once we identified 330 B2B specialized complex agent owners, CEOs, and/or Directors who had agreed to participate in this study, we dropped off a questionnaire at each B2B specialized complex agent and explained the purpose of this study. The survey was conducted from October 1, 2015 to December 15, 2015. A total of 230 questionnaires were collected. Of these collected questionnaires, 28 questionnaires excluded since they had not been fully completed. The data were analyzed using frequency test, reliability test, measurement model analysis, and structural equation modeling with SPSS and SmartPLS 2. Results - First, information exchange, recommendation, and promise of relational influence strategies had positive effects on sales representative trust. The threat of mandatory influence strategies had a negative effect on sales representative trust, but legal plea and request did not have a significant effect on sales representative trust. Second, information exchange and recommendation of relational influence strategies had positive effects on headquarter trust, but promise did not. Also, legal plea, request, and threat of mandatory influence strategies did not have a significant effect on headquarter trust. Third, this findings show that sales representative trust plays a partial mediator between information exchange and headquarter trust, and threat and headquarter trust, and a full mediator between promise and headquarter trust, and recommendation and headquarter trust. Conclusions - The aim of this study was to examine the effects how diverse dimensions of relational and mandatory influence strategies relate to sales representative trust and headquarter trust. To do so, we integrated the influence strategies and the trust transfer theory to hypothesize that various influence strategies increase sales representative and headquarter trust. The findings of this study suggest that headquarter firms should establish and enforce proper influence strategies guidelines to make clear what proper actions sales representatives should implement in relationship with B2B specialized complex agents. Also, relational and mandatory influence strategies must be regarded as a long-term and ongoing strategy that eventually build a long-term orientation with B2B specialized complex agents and guarantee a company's sustainable growth and success.

• Asia pacific journal of information systems
• /
• 제22권3호
• /
• pp.75-97
• /
• 2012

Knowledge residing in the heads of employees has always been regarded as one of the most critical resources within a firm. However, many tries to facilitate knowledge transfer among employees has been unsuccessful because of the motivational and cognitive problems between the knowledge source and the recipient. Social capital, which is defined as "the sum of the actual and potential resources embedded within, available through, derived from the network of relationships possessed by an individual or social unit [Nahapiet and Ghoshal, 1998]," is suggested to resolve these motivational and cognitive problems of knowledge transfer. In Social capital theory, there are two research streams. One insists that social capital strengthens group solidarity and brings up cooperative behaviors among group members, such as voluntary help to colleagues. Therefore, social capital can motivate an expert to transfer his/her knowledge to a colleague in need without any direct reward. The other stream insists that social capital provides an access to various resources that the owner of social capital doesn't possess directly. In knowledge transfer context, an employee with social capital can access and learn much knowledge from his/her colleagues. Therefore, social capital provides benefits to both the knowledge source and the recipient in different ways. However, prior research on knowledge transfer and social capital is mostly limited to either of the research stream of social capital and covered only the knowledge source's or the knowledge recipient's perspective. Social network theory which focuses on the structural dimension of social capital provides clear explanation about the in-depth mechanisms of social capital's two different benefits. 'Strong tie' builds up identification, trust, and emotional attachment between the knowledge source and the recipient; therefore, it motivates the knowledge source to transfer his/her knowledge to the recipient. On the other hand, 'weak tie' easily expands to 'diverse' knowledge sources because it does not take much effort to manage. Therefore, the real value of 'weak tie' comes from the 'diverse network structure,' not the 'weak tie' itself. It implies that the two different perspectives on strength of ties can co-exist. For example, an extroverted employee can manage many 'strong' ties with 'various' colleagues. In this regards, the individual-level structure of one's relationships as well as the dyadic-level relationship should be considered together to provide a holistic view of social capital. In addition, interaction effect between individual-level characteristics and dyadic-level characteristics can be examined, too. Based on these arguments, this study has following research questions. (1) How does the social capital of the knowledge source and the recipient influence knowledge transfer respectively? (2) How does the strength of ties between the knowledge source and the recipient influence knowledge transfer? (3) How does the social capital of the knowledge source and the recipient influence the effect of the strength of ties between the knowledge source and the recipient on knowledge transfer? Based on Social capital theory and Social network theory, a multi-level research model is developed to consider both the individual-level social capital of the knowledge source and the recipient and the dyadic-level strength of relationship between the knowledge source and the recipient. 'Cross-classified random effect model,' one of the multi-level analysis methods, is adopted to analyze the survey responses from 337 R&D employees. The results of analysis provide several findings. First, among three dimensions of the knowledge source's social capital, network centrality (i.e., structural dimension) shows the significant direct effect on knowledge transfer. On the other hand, the knowledge recipient's network centrality is not influential. Instead, it strengthens the influence of the strength of ties between the knowledge source and the recipient on knowledge transfer. It means that the knowledge source's network centrality does not directly increase knowledge transfer. Instead, by providing access to various knowledge sources, the network centrality provides only the context where the strong tie between the knowledge source and the recipient leads to effective knowledge transfer. In short, network centrality has indirect effect on knowledge transfer from the knowledge recipient's perspective, while it has direct effect from the knowledge source's perspective. This is the most important contribution of this research. In addition, contrary to the research hypothesis, company tenure of the knowledge recipient negatively influences knowledge transfer. It means that experienced employees do not look for new knowledge and stick to their own knowledge. This is also an interesting result. One of the possible reasons is the hierarchical culture of Korea, such as a fear of losing face in front of subordinates. In a research methodology perspective, multi-level analysis adopted in this study seems to be very promising in management research area which has a multi-level data structure, such as employee-team-department-company. In addition, social network analysis is also a promising research approach with an exploding availability of online social network data.

• 통상정보연구
• /
• 제8권4호
• /
• pp.277-300
• /
• 2006

In the initial stage of a national economic development of China, the family business takes enterprise's organizational form ruling position. The private enterprise of China is mainly family business; the family makes the mainly proprietorship in other words. Even in the private enterprise after developing, 70 percents are managed as a family This paper start to study the Transferring Power Patterns in family business using the Company's Life Circle Theory and some other correlative theories. Based on the Transporting Power Model, the paper gives a comprehensive explanation for the choice of transferring power pattern in the family business of China.

• 유통과학연구
• /
• 제12권12호
• /
• pp.43-54
• /
• 2014

Purpose - This study examines how perceived benefits and costs of traditional market support affect relationship quality and support for a marketeer. In addition, it investigates whether support for traditional market aid programs leads to support for the government. The author developed a structural model comprising several variables, in which perceived benefits and costs comprising economic, social, and environmental costs were proposed, to affect the relationship quality (satisfaction and trust) of traditional market aid programs and the government. Consequently, marketeers satisfied and trusted by traditional market aid programs and the government would support the traditional market aid program, resulting in higher support for the government. The model proposed that customer satisfaction would improve customer loyalty and business performance. Thus, the relationship quality (satisfaction and trust) of the traditional market aid program and government was proposed as a core mediating variable between perceived benefits and costs and support. Research design, data, and methodology - To analyze the proposed model, this study investigates the scenario with a traditional marketeer. Data were collected from 331 respondents, and analyzed with SPSS/PC 18.0 and AMOS 18.0. To test the unidimensionality and nomological validity of the measures of each construct, we employed a scale refinement procedure. The result of the reliability test with Cronbach's and confirmatory factor analysis warranted unidimensionality of the measures for each construct. In addition, nomological validity of the measures was warranted from the result of correlation analysis. Results - First, perceived benefit affects the relationship quality of traditional market aid programs and government. Second, perceived costs affect the satisfaction of traditional market aid programs and government. Third, the relationship quality of a traditional market aid program affects the support of a traditional market aid program, and the relationship quality of government affects the support of government. Finally, the support of traditional market aid program affects support of government. The results confirm the findings of previous studies that local development positively influences support, based on the social exchange theory. Conclusions - The theoretical and managerial contributions of this study are as follows. First, it is the first such study, and defines mediating variables, analyzing relationship quality (satisfaction and trust) between perceived benefits and costs and support for the traditional market industry. Further, it investigates the structural relationships between them with the AMOS program. Second, while most previous studies investigating the relationship between similar variables and those of the present study analyzed how perceived benefits and costs influenced support, this study identified the transfer relationship between the support for traditional market programs and support for the government. This study confirms that support for traditional market aid program increases support for the government. Therefore, government policy makers for traditional market aid programs should explain to marketeers the benefits and costs of traditional market development in terms of economic, social, and environmental factors. At the end, limitations, further research directions, and implications are suggested.

• 과학기술학연구
• /
• 제3권2호
• /
• pp.29-60
• /
• 2003

최근 남북한 과학기술협력에 대한 정부, 민간, 학계의 관심이 고조되어 있다. 그러나 남북한 과학기술협력에 대한 이론적인 분석은, 현황보고나 사례분석에 비하여 상대적으로 많지 않다. 이러한 상황에서 본 연구는 남북한 과학기술협력에 대한 분석을 위하여 남북한 과학기술협력의 특수성을 논의하여 다양한 측면을 드러내고, 다양한 측면을 설명할 수 있는 제이론을 제시하였다. 그리고 여러 이론을 통합적 시각으로 구성해 보고 통합적 시각을 국가의 측면과 통합의 측면, 기술의 측면으로 나누었다. 이에 기반을 두어 남북한 과학기술협력의 현황과 특징을 분석하고 향후 협력방향을 도출해 보았다. 이를 통하여 남북한 과학기술협력은 단기적인 경제적 이윤의 창출을 위한 도구가 아닌 향후 통합될 남북한 과학기술체제라는 관점을 염두에 두면서 여러 정책수단을 추진해야 한다는 결론에 도달하였다. 그러나 본 연구의 통합적 시각은 다양한 수준과 범위의 이론을 종합하는 데 중점을 두어 새로운 분석개념을 제시하는 데에는 미흡하였으며, 이를 향후 연구주제로 남겨두고자 한다.