• 보건행정학회지
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• 제23권4호
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• pp.434-444
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• 2013

Background: Regional Cardiocerebrovascular Centers (RCC) were established for the prevention and treatment of cardiocerebrovascular disease and funded by the Ministry of Health and Welfare. The purpose of this study was to develop and validate the measurement tool of public benefits in RCC. Methods: Through the intensive literature review, experts surveys and their repetitive feedback, we selected the 46 items about the public benefits in RCC. Development of measurement tool involved content validity test using Content Validity Index (CVI), construct validity test through factor analysis and reliability test. Results: Thirty-five items were selected by content validity test, which CVI was 0.08 or higher. Through the construct validity test, 32 items in 7 factors were derived. And Cronbach's alpha was 0.951. Finally, public benefits measurement tool is composed of 32 items in 7 factors which are comprehensiveness of health care services, market complement, emergency care, cost, governance, quality improvement, and government control. Conclusion: Though we developed the measurement tool of public benefits in RCC, it would be utilized to measure the public benefits of various health agencies.

• 한국IT서비스학회지
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• 제11권4호
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• pp.153-170
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• 2012

When companies or institutes manage data, in order to utilize it as useful resources for decision-making, it is essential to offer precise and reliable data. While most small and medium-sized enterprises and public institutes have been investing a great amount of money in management and maintenance of their data systems, the investment in data management has been inadequate. When public institutions establish their data systems, inspection has been constantly carried out on the data systems in order to improve safety and effectiveness. However, their capabilities in improving the quality of data have been insufficient. This study develops an automatic tool to diagnose the quality of data in a way to diagnose the data quality condition of the inspected institute quantitatively at the stage of design and closure by inspecting the data system and proves its practicality by applying the automatic tool to inspection. As a means to diagnose the quality, this study categorizes, in the aspect of quality characteristics, the items that may be improved through diagnosis at the stage of design, the early stage of establishing the data system and the measurement items by the quality index regarding measurable data values at the stage of establishment and operation. The study presents a way of quantitative measurement regarding the data structures and data values by concretizing the measurement items by quality index in a function of the automatic tool program. Also, the practicality of the tool is proved by applying the tool in the inspection field. As a result, the areas which the institute should improve are reported objectively through a complete enumeration survey on the diagnosed items and the indicators for quality improvement are presented quantitatively by presenting the quality condition quantitatively.

• 한국프랜차이즈경영연구
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• 제2권2호
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• pp.24-44
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• 2011

최근 인터넷 상에서는 SNS(Social Network Service) 시장 쟁탈전이 불붙고 있다. SNS는 사람과 사람을 연결하는 커뮤니티형 회원제 서비스 또는 이러한 서비스를 제공하는 웹 사이트를 말한다. 이러한 온라인 마케팅의 도구인 SNS를 활용하는 업체들이 증가하고 있고, 온라인 마케팅 활성화가 경쟁업체와의 차별화 전략으로 각광받고 있다. 본 연구에서는 이런 SNS를 활용한 기업의 온라인 마케팅 사례를 분석하여 프랜차이즈 기업의 마케팅에 활용하는 방안에 대해 연구하였다. 그래서 과, 페이스북 사례를 바탕으로 프랜차이즈 기업의 마케팅에 적용할 수 있는 방법으로는, 첫째, 개인 및 프랜차이즈 기업, 단체의 홈페이지로서의 역할, 둘째, 관심사 관련 커뮤니티, 공동체 모임의 조직화 수단으로서의 역할, 셋째, 점포나 본사의 위치를 알려주는 위치 지도 도구로서의 역할이다. 또한, 트위터를 프랜차이즈 기업의 마케팅에 적용할 수 있는 방법으로는, 첫째, 프랜차이즈 기업 및 브랜드 홍보로서의 역할, 둘째, 오프라인 영업의 한계를 트위터를 통해 극복할 수 있고, 셋째, 프랜차이즈 기업 및 브랜드의 기획과 개발의 역할이다.

• 디지털융복합연구
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• 제18권1호
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• pp.219-229
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• 2020

본 연구는 의료종사자를 대상으로 단축형 도구를 개발하여 기존 도구와 비교하고, 생명의료윤리 의식 측정의 신뢰도를 높이기 위한 목적이었다. G도에 소재한 의료종사자 211명을 대상으로 자료수집 하였다. IBM SPSS WIN/21.0을 이용하여 베리맥스 회전추출방법을 이용하여 탐색적 요인분석을 하였으며, 원도구 점수와의 회귀분석 및 상관분석을 통해 도구의 수렴타당도를 검증하고, 급내상관계수와 내적일관성 계수를 산출하여 신뢰도를 검증하였다. 21개 문항으로 단축한 도구는 49개 문항 원 도구의 생명의료윤리의식의 84%를 반영하고 있으며, 간호대학생을 대상으로 한 29개의 단축형 도구보다 도구의 신뢰도가 높았으나, 하위영역의 구성문항과 신뢰도계수의 차이가 있었다. 추후 하위영역별 도구의 신뢰도를 높이기 위해 질적연구와 대상자 인터뷰를 통한 추가 문항개발이 필요하며, 다양한 윤리적 딜레마가 있는 임상현장에서 타당도와 신뢰도가 확보된 도구로 생명의료윤리 의식 측정이 필요하며 이에 대한 반복연구가 요구된다.

• 한국의료질향상학회지
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• 제3권1호
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• pp.104-124
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• 1996

Background : In these days, the health care organizations have concerned about customer-centered care in order to empower the competitiveness on the health care markets. The departments working for quality management of the hospitals have used health care quality indicators in terms of medical areas as well as service areas of the hospitals. However, there were insufficient efforts to develop the credible measurement to seek the customers' needs, their expectations and their satisfaction levels related to health care services because various kinds of challenges were in the process of scale development to measure customers' satisfaction in health care. The purpose of this study was to develop the satisfaction scale to health care services in a Korea health care organization and to test its tool with validity and reliability. Method : The concept of this tool was acceptability that one of the components of health care quality defined by Donabedian. Acceptability has the five dimensions of concept: Accessibility; Patient-Practitioner Relations; Amenities; Patient Preferences as to the effects of care; and Patient Preferences as to the costs of care. The Satisfaction Tool to Health Care Services was reviewed by expert panel with five researchers, including hospital managers and a professor related to quality management of the hospitals. As a result, the content validity index was .84 in the outpatient satisfaction tool. The inpatient satisfaction tool had .87 of the content validity index. The Satisfaction Tools to Health Care Services finally consisted of 44 items for outpatients/their families and of 60 items for inpatients/their families. Study subjects of the construct validity test were 479 outpatients/their families and 561 inpatients/their families who visited or admitted at a University hospital from July 1, 1996 through August 10, 1996. The data were examined by Factor Analysis with SPSS. Result : The items of Satisfaction tools for outpatients/their families were categorized by eleven factors with eigenvalue greater than 1.0 accounting for 64.2 percent of the variation in item scores. Also, the items of inpatient tool had eleven factors with eigenvalue greater than 1.0 accounting for 60.3 percent of the variation in item scores. The reliability of overall scale were .95 and .96 for the outpatients/their families satisfaction scores and inpatient/their families satisfaction scores. The internal consistency reliability with eleven factors was ranged from .30 to .94 for inpatients/their families. The Satisfaction Tool with eleven factors for inpatients/their families had internal consistency reliability ranged from .53 to .89. Conclusion : The Satisfaction Tools to Health Care Services focused on outpatients/their families and inpatients/their families developed in this study had a high reliability and the strong evidence of content validity and construct validity based on quality concept. Therefore, this tool would be utilized as a credible quality indicator of health care services to assess the quality problems and to monitor the quality improvement activities in Korean Health Care Organizations.

• 대한안전경영과학회지
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• 제8권6호
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• pp.109-118
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• 2006

This paper proposes service layout strategy considering service characteristics by the use of benchmarking production system such as layout by P-Q chart, improvement tool, automated system, Toyota production system and lean production system. This paper represents operation methodology of statistical process control using control chart for service performance outcomes.

• 기술사
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• 제32권6호
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• pp.44-47
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• 1999

This study deals with the quality strategy using brain science as the tool of productivity improvement. Especially, it is critically analyzed that the application of the brain theory to the new deployment methodology of quality management corresponds to the industrial improvement properly in points of performing quality and productivity, and contributing the growth of our society etc.

• 한국경영과학회:학술대회논문집
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• 대한산업공학회/한국경영과학회 1994년도 춘계공동학술대회논문집; 창원대학교; 08월 09일 Apr. 1994
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• pp.270-279
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• 1994

이 논문에서는 이런 내용들을 다루려고 한다. 1. 자동화 현황과 시장 변화 2. 가공 자동화와 FMS 3. FMS 시스템 구성요소 4. FMS simulation 5. 가공 시스템의 구성 예 6. 시스템 적용 M/C Pallet 7. 구성요소의 안전기능 예 8. Tool/Pallet ID system 9. 자동화라인 구축 예

• 경영과학
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• 제11권1호
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• pp.59-72
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• 1994

In this paper we examine potentials of a spreadsheet program, one of the most widly available software system, as a mathematical optimization modeling tool. For an illustrative example, a shortest path problem is modeled on Lotus-123 for practical use and an implementational framework and a general guide to the spreadsheet modeling of network analysis is provided.

• 기술사
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• 제33권1호
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• pp.83-88
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• 2000

Taguchi developed and provided various independent methods for actual application in design of experiments. Taguchi method is described in philosophy, method and others related to quality management. This thesis is one of case studies for improving the bond strength of epoxy resin by Taguchi method which is applied as a optimum developing tool in six sigma management revolution in many companies.