• Title/Summary/Keyword: The satisfaction level of the service

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A Survey Analysis on the Need for Expansion of Public Medical Institutions

  • CHOI, Eun-Mee;KWON, Young-Eun;KWON, Lee-Seung
    • Journal of Wellbeing Management and Applied Psychology
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    • v.4 no.3
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    • pp.45-51
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    • 2021
  • Purpose: This aims to find a strategic plan for the feasibility study of a medical center extension project in order for local public medical institutions to obtain public interest and profitability through a survey of residents. Research design, data and methodology: The structured questionnaire was distributed at random, and a total of 219 people responded as users or patients responded to the questionnaire in a self-filling manner. Through this questionnaire, the feasibility and necessity of the extension of Gangneung Medical Center(GMC) was measured. All data processing was analyzed by applying version 26.0 of IBM SPSS statistical package program. The main contents of the questionnaire included reasons for using GMC, inconveniences, overall level of medical care, satisfaction, intention to revisit, the necessity of GMC's complex ward extension project, and GMC consisted of 8 questionnaires, including the desired service for the extension of the complex ward. Results: As for the necessity of the GMC complex ward extension project, 95.9% of residents said they wanted the complex ward extension project, 2.3% said it was not necessary, and the remaining 1.8% had other opinions. Conclusions: GMC complex ward extension project is necessary.

Study on the factors that affect the intent of changing occupation of Dental Hygienists (치과위생사의 이직의도 결정요인에 관한 연구)

  • Gwon, Mi-Young
    • Journal of Korean society of Dental Hygiene
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    • v.7 no.4
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    • pp.395-403
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    • 2007
  • The purpose of this study is to investigate the main factors that affect turnover of Dental Hygienists so that it leads to preventing high turnover and long-term service in their position. Data were obtained from 112 dental hygienists who are currently working for dental clinics from September 17th 2007 to October 16th 2007 via questionnaires. For this study, the demographic factors and unique characteristics of Dental Hygienists are considered as well as all the variables of statistic. The results derived from using SPSS 11.0 are as follows: 1. The average of job related factors is 2.55 point, the average of job satisfaction is 2.59 point, the average of salary related factor is 2.24 point and the average of changing their occupation is 2.85 point. 2. The difference between the factors related to age and changing their occupation shows the highest level on job related factors.(pM0.033) in the age between 26 and 30. 3. Dental Hygienists who are in their occupation for 6years to 9 years answer that salary would be the main reason to change their jobs. 4. For married dental hygienists, salary related factor is the main reason to make them change their occupation.(pM0.002)

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An Analysis of Weekend Farm Usage in Seoul (주말농장 이용 실태 분석 - 서울시내를 중심으로 -)

  • 이은희;김용아
    • Journal of the Korean Institute of Landscape Architecture
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    • v.26 no.1
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    • pp.83-95
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    • 1998
  • Interest in weekend farming has been increasing recently among city-dwellers although it is still only in the beginning stages. Weekend farming has been increasing recently among city-dwellers although it is still only in the beginning stages. Weekend farms provide people with new activities and also help to preserve green areas within the city. It is necessary to understand what weekend farm users think and what problems they encounter in order to increase the use of these farms. For this reason, we studied 16 weekend farms in Seoul managed by the Rural Guidance Office and the Agricultural Cooperative. We distributed 24 questionnaires by hand and these were later returned by mail. The questionnaire asked weekend farmers about their motivation for using the farms, about their motivation for using the farms, frequency of use, level of satisfaction, current state of housing and the sort of plants they cultivated, among other things. We found that most of them live in apartments and have little access to green areas,. Weekend farm users were generally satisfied. However, they had a lack of gardening knowledge and reported that facilities such as toilets and water service were unsatisfactory. Political support is needed from the government in order to improve weekend farms. There needs to be a wider range of farm sizes and an increase in the uses of the farms. If these improvements occur, investment in and the development of weekend farming will increase and weekend farms will take root in Korea.

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The Job Analysis of Head Hospital Coordinators Based on the DACUM Method (DACUM 기법에 의한 병원코디네이터실장의 직무분석 연구)

  • Yoo, Hyeong Sik;Shim, So Young;Kim, Mi Suk
    • Korea Journal of Hospital Management
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    • v.21 no.3
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    • pp.37-52
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    • 2016
  • The purpose of this study was to analyze the job of Head hospital coordinators based on the DACUM(Developing A Curriculum) method. The contents of this study were to extract the duties, tasks and performance standards consisting of the job of a Head hospital coordinator and to investigate levels of importance, difficulties, frequency and entry level on each task, and to make out a job model of Head hospital coordinators. A DACUM committee(seven members) was composed to analyze the job of Head hospital coordinators and the committee members were totally nine : a facilitator, seven Head hospital coordinators and a recorder. This study was conducted in Seoul and Gyeonggi Province from August to December, 2015. The major findings of this study were as follows; first, a Head hospital coordinator is defined to be an expert to create values and culture of a hospital, plan and manage hospital's efficient management methods to maximize customer satisfaction and improve the management of a hospital. Second, the job of Head hospital coordinators was categorized into total nine duties and sixty eight tasks. Third, duties in the job of Head hospital coordinators were classified into organization of medical management planning, medical management analysis, medical service quality management, hospital marketing, hospital customer management, hospital human resource management, hospital organization management, hospital financial management and self development.

A Human Sensibility Ergonomic Establishment of Customer-Satisfying Strategy for a Multimedia Telecommunication System (멀티미디어 통신시스템을 대상으로한 사용자 만족 전략의 감성공학적 수립)

  • Park, Min-Yong;Park, Hui-Seok
    • Journal of the Ergonomics Society of Korea
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    • v.17 no.1
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    • pp.23-36
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    • 1998
  • The primary objective of this research was to establish and quantify the relationship between the physical degradation factors of multimedia telecommunications (teleconferencing) system and Subjective human perception. The research was performed in two stages. A field survey of the real users and pilot experiments were carried out in the first stage to determine customers' major complaints and corresponding system degradation factors. A prototype teleconferencing simulator was developed in two separate sound-treated chambers equipped with audio/video equipment running under a custom-developed software program. In the second stage, simulation experiments using the semantic differential methodology were performed utilizing 26 paid participants (14 college students and 12 housewives). The results indicated that audio/video synchronization and the frame rate were the main system factors for both subject groups, but different pattern of factors' influence was found according to the group, implying that the system configuration would hopefully accommodate the characteristics of the end users. Also, a single quality index, developed for system preference, was revealed to be highly correlated with user satisfaction. The results provide some fundamental data on the human subjective perception of multimedia telecommunications quality, and further can help establish the quality standards to enhance service level.

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Development of a scale for the selection criteria of wedding planners (웨딩플래너 선택속성에 관한 척도 개발)

  • Kim, Ha Jeong;Yu, Jihun
    • The Research Journal of the Costume Culture
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    • v.27 no.4
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    • pp.323-335
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    • 2019
  • Identifying the selection criteria of wedding planners, who are the main human resource that contribute to the overall satisfaction level of a wedding's preparation, can produce important data for the wedding industry as it faces a transition period. To develop a scale for wedding planner selection criteria, preliminary items were prepared based on in-depth interviews with an experienced wedding planner group and a comprehensive review of previous studies, such as studies on selection criteria in the wedding industry and service work similar to wedding planners and wedding planner selection criteria. The preliminary items were tested for content validity using a focus group interview, comprising people in the wedding industry, and were refined accordingly. Then, the definitive quantitative questionnaire items were developed after conducting a preliminary survey. The main survey for this study was conducted using the responses of 295 consumers taking an Internet questionnaire. Exploratory factor analysis, Cronbach's alpha, and confirmatory factor analysis were adopted to develop the scale, which was tested for convergent validity and discriminant validity. This study is academically significant in that it developed a selection criteria scale tailored to wedding planners to address an area that has not been covered in previous studies. It is recommended that future studies conduct empirical analyses using the selection criteria developed in this study to compare influential variables that could affect behavior intention.

Comparison of the Effects of Internet Diabetes Education by Gender in Type 2 Diabetic Patients (제 2형 당뇨병환자 성별에 따른 인터넷 당뇨 교육 효과 비교)

  • Kim, Hee-Seung;Park, Chai-Soon
    • Women's Health Nursing
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    • v.10 no.2
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    • pp.144-149
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    • 2004
  • Purpose: The purpose of this study was to evaluate whether the effect of Intenet diabetes education varied by gender. Method: An experimental group assessed pre- and post intervention was used to assess the effectiveness of diabetes education by nurses. Forty patients separated into two groups by gender partook in the study. The goal of the intervention was to keep blood glucose concentrations close to normal range. The intervention was applied weekly for 3 months. Participants were requested to input their blood glucose level, diet, and exercise diary everyday at http://www.biodang.com by cellular phone or wire Internet. The researcher sent optimal recommendations to each patient using the short message service of cellular phones and wire Internet. All medication adjustments were communicated to the subjects' doctors. The plasma glucose levels, serum lipids, and care satisfaction were measured before and after the intervention. Result: Glycosylated hemoglobin (HbA1c) decreased 1.6% and 0.8% in male and female patients respectively after 3 months of education. Total cholesterol decreased 37.2mg/dl in male patients but increased 80.5mg/dl in female patients. Conclusion: These findings indicated that Internet diabetes education could improve HbA1c and total cholesterol in male patients.

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Characteristics of Quality of Work Life on Employees at Consultant Company in Indonesia

  • FAKHRI, Mahendra;NURNIDA, Ida;WINARNO, Alex;KURNIA, Benny;SURYANA, Deki
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.11
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    • pp.1105-1111
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    • 2020
  • The study aims to investigates and explore the quality of work life (QWL) and also to find out which QWL factors are considered as primary factors among employees of PT. Duta Transformasi Insani, a consulting service management in Indonesia. The factors of QWL in this study consist of nine components, which are: work environment, organizational culture and climate, relation and cooperation, training and development, reward and compensation, facilities, job satisfaction and job security, work autonomy, and resource adequacy. This study conducted a survey of every employee who works for PT. Duta Insani, which consists of various sample characteristics, such as gender, education level, and length of employment. The descriptive analysis also analyzes how the QWL condition in this company. The method in this research using quantitative descriptive and factor analysis, together with validity and reliability tests, to fulfill the study objectives. The results showed that most dimensions of employees' QWL are within a valid category, with an 80 percent average of this variable. Furthermore, the results also indicate there are two major factors constituting the quality of work life of the employees of PT. Duta Transformasi, which are supportive organizational culture, accounting for 47.75 percent, and organizational facilities, accounting for 13.03 percent.

An Implementation of Recommender System using Data Mining Techniques (데이터 마이닝 기법을 이용한 추천 시스템의 구현)

  • Lee, Ki-Wook;Sung, Chang-Gyu
    • Journal of the Korea Society of Computer and Information
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    • v.11 no.1 s.39
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    • pp.293-300
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    • 2006
  • The Recommender systems help users to find and evaluate items of interest. Such systems have become powerful tools in the domains from electronic commerce to digital libraries and knowledge management. Sellers can recommend products to customers with the prediction of future buying behavior on the basis of the consumer's population statistics and past selling behavior. In this paper, we are describing the design and the development of personalization recommender system which increases satisfaction level of customers by searching products to reflect the pattern and propensity of customers properly. The suggested system supplies the real-time analysis service to predict the customers purchase situation by applying the association rule of the data mining.

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The Effects of Planned Discharge Nursing in Compliance, Knowledge, and Nursing Service Satisfaction for Patients having Video-Assisted Thoracoscopic Surgery (계획된 퇴원 간호 중재가 기흉 수술 환자의 약물복용 및 치료 지시 이행도, 질병에 대한 지식과 간호 만족도에 미치는 효과)

  • Lee, Won Jin;Bang, Yun Yi
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.11
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    • pp.121-129
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    • 2019
  • This study aimed to develop a planned discharge nursing intervention guideline for patients with pneumothorax, and to examine its influence on drug compliance, knowledge about disease, compliance level with therapeutic regimen, and nursing satisfaction. Methods: The planned discharge nursing intervention guideline was developed based on comprehensive literature reviews and clinical experiences. Patients having video-assisted thoracoscopic surgery at a single general hospital were allocated to either intervention (n=30) or control group (n=29). Participants in the intervention group were administered planned discharge nursing intervention thrice, 30 minutes each, by a cardiovascular nurse. Standard care was provided to patients in the control group. Data were collected from March, 2010 to December, 2010. Results: Participants in the intervention group presented statistically significant improvement in drug compliance (t=-2.05, p=0.044), pill count (t=-2.61, p=0.011), knowledge about disease (t=-4.39, p=0.001), and nursing satisfaction (t=-4.13, p=0.001). No significant difference in compliance levels was observed with standard therapeutic regimen. Conclusion: Planned discharge nursing intervention can be successfully implemented for patients undergoing thoracoscopic surgery. Further research is required to evaluate long-term effects like complication or relapse.