• Journal of Korea Multimedia Society
• /
• v.25 no.2
• /
• pp.269-279
• /
• 2022

Though easy payment service is the most well accepted one among various fin-tech services, the users still face difficulties and feel embarrassed when they use it. Over the past few years, many studies have been done on the users' experiences of easy payment service but there are little studies directly exploring the users' inquiries on the web. In this paper, we analyzed users' questions on Kakao Pay, Naver Pay, and Samsung Pay in Naver Jisik-iN, the biggest inquiry service in Korea from 2019 to 2020. We used keyword analysis, association analysis, and sentiment analysis. We found out that each payment service has distinct inquiries from the users according to its platform which it is based on.

• Electronics and Telecommunications Trends
• /
• v.38 no.3
• /
• pp.66-77
• /
• 2023

Governments intend to use the public warning system to deliver timely and accurate information using accessible communication technologies for protecting the population and reducing damage to life and property. In particular, many countries implement system interworking with smartphones to notify of disasters or emergencies. In Korea, since 2020, due to the influence of the coronavirus disease, frequent emergency text messages led people to turn off related notifications, and complaints for receiving irrelevant messages from nearby warning areas have increased. Therefore, technical improvements for issuing more accurate disaster information to a specific region should be devised through a geography-based emergency disaster message transmission service. We analyze development trends of public warning systems and service cases of geography-based emergency text transmission services in various countries.

• Journal of Information Technology Services
• /
• v.15 no.1
• /
• pp.197-210
• /
• 2016

With the advent of text analytics, VOC (Voice of Customer) data become an important resource which provides the managers and marketing practitioners with consumer's veiled opinion and requirements. In other words, making relevant use of VOC data potentially improves the customer responsiveness and satisfaction, each of which eventually improves business performance. However, unstructured data set such as customers' complaints in VOC data have seldom used in marketing practices such as predicting service time as an index of service quality. Because the VOC data which contains unstructured data is too complicated form. Also that needs convert unstructured data from structure data which difficult process. Hence, this study aims to propose a prediction model to improve the estimation accuracy of the level of customer satisfaction by combining unstructured from textmining with structured data features in VOC. Also the relationship between the unstructured, structured data and service processing time through the regression analysis. Text mining techniques, sentiment analysis, keyword extraction, classification algorithms, decision tree and multiple regression are considered and compared. For the experiment, we used actual VOC data in a company.

• The Korean Journal of Health Service Management
• /
• v.13 no.4
• /
• pp.19-31
• /
• 2019

Objectives: The purpose of this study was to analyze research trends in age-friendly research and suggest directions for future research. Methods: For this study, 112 articles related to age-friendly research were selected, from 605 published articles in The Korean Journal of Health Service Management (2007-2018). Content analysis and text network analysis were conducted using SPSS 23.0 and NetMiner 4. Results: First, 2 authors (30.4%) and 4 keywords (45.5%) were the most studied. Most of the studies used quantitative research (93.8%). Primary data (61.9%) and SPSS (77.7%) were the most used for analysis. Second, there were seven common keywords in the top 10 in all the centralities. They were Elderly, Geriatric Hospital, Depression, Care Workers, Long-Term Care Facilities, Experience, and Attitude. Conclusions: This study shows the need for diversity of research topics, subjects, research methods, and analytical tools in future age-friendly related studies. In addition, it suggests activating convergence research in this field linked to various industries and services.

• Journal of Information Technology Services
• /
• v.18 no.3
• /
• pp.1-15
• /
• 2019

Disadvantaged from disaster response training and disaster safety education who people are vulnerable to disasters when faced with disasters. The vulnerability of these disaster response will be linked to the desire for disaster information. Therefore, using smartphone to provide timely disaster information will be an effective disaster response service that enables disaster vulnerable people to avoid disaster efficiently. In particular, the importance of using smartphone as a part of the body will become more and more important in everyday situations when information is acquired through smartphone. In this study, Through a survey of traditional market traders, I can find out that the desire of elderly women, who are weak in disaster, to receive disaster information through smartphone text service is relatively strong. Based on the results of this study, I expect that the opportunity to improve disaster response capability through smartphone text service will be provided to elderly women who are weak in disaster.

• The Transactions of the Korea Information Processing Society
• /
• v.7 no.1
• /
• pp.41-49
• /
• 2000

Form the middle of 199os, most universities in Korea have requested their students to submit not only the original text books but also their Electronic Theses and Dissertations(ETD) for masters degree and doctorates degree. The ETD submitted by the students are usually developed by various kinds of word processors such as MS-Word, LaTex, and HWP. Since there is no standard format for ETD to merge various different formats yet, it is difficult to construct the integrated database that provides full-tex service. In this paper, we transform three different ETD formats into a unified one, construct a full-text database, and implement the full-text retrieval system for effective search in the Internet environment.

• Spatial Information Research
• /
• v.23 no.2
• /
• pp.83-93
• /
• 2015

U-Services, which are offered from local governments based on their Ubiquitous City Plans, are only focused on facility and urban management services. Also Citizen oriented U-service is only planned. This study's purpose is to propose the implication for provide of the Citizen oriented U-service comparing with U-Service plan of 'Ubiquitous City Comprehensive Plan' and 'Ubiquitous City Plan' through a network text analysis and word frequency analysis. It was calculated a important keyword that was extracted the service plan contents of the 'Ubiquitous City Comprehensive Plan' and 'Ubiquitous City Plan' of the four local governments. The network text analysis and keyword frequency analysis was performed through derived keyword. Based on the analysis results, awareness of the citizens can be expected to increase about U-City by activating a excavation of Citizen oriented U-service in a variety of sector through additional services and policy of financial support in the next Ubiquitous City Comprehensive Plan.

• Journal of Korean Society for Quality Management
• /
• v.49 no.4
• /
• pp.595-607
• /
• 2021

Purpose: This study introduces a systematic framework to evaluate service satisfaction of cosmetic brands through online review analysis utilizing Text-Mining technique. Methods: The framework assumes that the service satisfaction is evaluated by positive comments from online reviews. That is, the service satisfaction of a cosmetic brand is evaluated higher as more positive opinions are commented in the online reviews. This study focuses on two approaches. First, it collects online review comments from the top 50 global cosmetic brands and evaluates customer service satisfaction for each cosmetic brands by applying Sentimental Analysis and Latent Dirichlet Allocation. Second, it analyzes the determinants that induce or influence service satisfaction and suggests the guidelines for cosmetic brands with low satisfaction to improve their service satisfaction. Results: For the satisfaction evaluation, online review data were extracted from the top 50 global cosmetic brands in the world based on 2018 sales announced by Brand Finance in the UK. As a result of the satisfaction analysis, it was found that overall there were more positive opinions than negative opinions and the averages for polarity, subjectivity, positive ratio, and negative ratio were calculated as 0.50, 0.76, 0.57, and 0.19, respectively. Polarity, subjectivity and positive ratio showed the opposite pattern to negative ratio, and although there was a slight difference in fluctuation range and ranking between them, the patterns are almost same. Conclusion: The usefulness of the proposed framework was verified through case study. Although some studies have suggested a method to analyze online reviews, they didn't deal with the satisfaction evaluation among competitors and cause analysis. This study is different from previous studies in that it evaluates service satisfaction from a relative point of view among cosmetic brands and analyze determinants.

• Journal of Information Technology Services
• /
• v.13 no.3
• /
• pp.323-331
• /
• 2014

This research is based on real-time service model that uses lock screen of smart devices which is mostly exposed to device users. The potential for lock screen space is immense due to their exposing time for user. The effect can be maximized by offering useful information contents on lock screen. This service model offers real-time keyword with abridged sentence. They match real-time keyword with news by using text matching algorithm and extracts kernel sentence from news to provide short sentence to user. News from the lock screen to match real-time query sentence, and then only to the original core of the ability to move a user evaluation was conducted after adding. The report provided a key statement users feel the lack of original Not if you go to an average of 5.71%. Most algorithms allow only real-time zoom key sentence extracted keywords can accurately determine the reason for that was confirmed.

• Journal of Ubiquitous Convergence Technology
• /
• v.1 no.1
• /
• pp.47-52
• /
• 2007

In this paper, we present a virtual tourist system with realtime 3D visualization and the assistance of context information service. Our system enables a visitor to take a discovering tour on a virtual environment from a remote client by following navigator or by self-navigating. During the tour, the system provides immersive 3D graphics contents while supporting relevant information to the visitors corresponding to their positions in the virtual environment. When the visitors interact with interested objects, the context information service will also support introduction information for presenting about the objects. The introduction information based on text format is represented by a comfortable way-audio conversion to visitors in different languages depended on their preferences using TTS(Text-To-Speak) tool.