• Journal of the Korean Society of Laryngology, Phoniatrics and Logopedics
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• v.8 no.1
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• pp.38-43
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• 1997

Backgroud : Now a days, most studies for professional voice user have been performed after artificial voice abuse without consideration of environmental and personal factors, and occupational specificity, therefore those studies have some problems. Objectives : To make a basic guideline for the management of untrained professional voice user, practically we ananalyzed the voice of experimental group. Materials and methods : Just after working, the sustained vowel sounds of the 15 female telephone operators (subjective group) and the 20 normal female persons (control group) were analysed, using a history paper, acoustic analyzer and videostroboscopy. Results : The most common symptom in subjective group was dysphonia. Stroboscopic findings in subjective group were as following ; posterior chink 11 cases (73%), incomplete closure 2 cases (13%), anterior chink 1 case (7%). The mean maximal phonation time in telephone operators was 12.8 seconds and in control group was 16.8 seconds. Jitter, pitch pertubation quotient (PPQ), shimmer and amplitude pertubation quotient (ASQ) were significantly increased in subjective group than control group, but there is no difference between two group in fundamental frequency and noise to harmonic ratio. Conclusion : Untrained professional voice user needs professional career guidance and counseling. And when we manage the untrained professional voice user, we should consider specific occupational, personal and environmental factors as well as laryngeal factors.

• Journal of Distribution Science
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• v.17 no.10
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• pp.27-39
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• 2019

Purpose - This study explores the relationships between e-Marketing and perceived service quality with brand trust and loyalty towards the brand of mobile telephone operators in Kosovo. Research design, data, and methodology - The conceptual model of four constructs was developed, while each construct consisted of the set of variables measured by using five-point Likert scale. The primary data was collected via an online survey through SurveyMonkey, distributed via Facebook and email. The collected data were cleaned, validated and tested for its consistency through Cronbach's Alpha; ensured that five assumptions of multiple linear regression are met. To assess the relationships between outcome variable and dependent variables of the model, performed the bivariate correlation, simple, multiple linear and hierarchical regression. Results - Perceived service quality has a positive significant effect on brand trust and loyalty. e-Marketing presents moderating direct effect on brand loyalty, and slightly higher effect through brand trust of the mobile telephone operators in Kosovo. Conclusions - The perceived service quality and brand trust are key determinants in achieving brand loyalty in telecommunication industry, followed by e-Marketing as means to creating expectations, delivering on promise to meet customers' perceptions for service quality with a purpose of building trust, that leads to loyalty towards the brands of mobile operators in Kosovo.

• Journal of the Korean Society of Laryngology, Phoniatrics and Logopedics
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• v.9 no.1
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• pp.53-58
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• 1998

Objectives : To compare the voice quality and voice problems of untrained professional voice user groups with that of normal control group without voice problem. Materials and Methods : The sustained vowel sounds of 13 male and 36 female teachers, 46 clergies and 15 telephone operators, and 40 normal male and 20 normal female persons were analyzed, using a videostroboscopy and acoustic analyzer. Together with these analyses, a questionnaire associated with risk factors for current and past voice problems was handed over to the patients. Results : The most common symptom in subjective groups was the voice fatigue. In stroboscopic examination, the professional voice user groups shelved functional voice disorder findings regardless of the Intensity of voice use. In the clergy and teacher using loud voice, vocal polyp, vocal nodule and hyperfunction of laryngeal muscle were frequently observed. In the clergy and telephone operator, jitter and shimmer were significantly increased. In the female teacher, the value of jitter, fundamental frequency variation and fundamental frequency were statiscally significant. However, the voice of male teacher showed no significant findings in the acoustic and aerodynamic studies. Conclusion : In the management of voice problems for untrained professional voice user groups, it is important to find the exact causes and patterns of voice problems, and to be individualized the management according to the causes.

• Journal of the Korean Society of Laryngology, Phoniatrics and Logopedics
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• v.12 no.1
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• pp.17-21
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• 2001

Aims of study : The purpose of this study is to measure the chronic and daily voice burden of the professionals in their actual working places. These will be a valuable guideline for preventing and controlling the voice production of professionals. Material and method : Our study was selected to the 10 female telephone operators in the Asan Medical Center, ages ranging from 22 to 38 years old. The symptoms and acoustic analysis of both telephone operators and the controls were evaluated before and after their working. The symptoms were evaluated with questionaires, and the acoustic analysis was measured by using CSL (computerized speech laboratory) system. Results : The symptoms of the professional voice abusers are same as those symptoms in laryngeal fatigue. The acoustic analysis before their working were significantly increased in jitter and shimmer, in comparison with the data of the control. This shows that the experimental group is exposed to the chronic burden of voice production. The jitter, shimmer, and NHR after their working are significantly increased in comparison with the data of the acoustic analysis before their working. This also shows that the experimental group is exposed to the daily burden of voice production. Conclusion : The acoustic analysis of the professional voice overusers has objectively measured that there are chronic and daily overloading to the voice of operators, and these will be a valuable data for preventing and controlling the professionals that abuse their voice.

• Electronics and Telecommunications Trends
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• v.35 no.6
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• pp.68-77
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• 2020

Along the advancement of mobile networks, fixed telephone networks are gradually advancing from legacy networks based on copper and circuit-switches to optical cables and packet-switched IP networks. Incumbent fixed-line telephone operators are facilitating the introduction of IP networks and are gradually converting to IP-based facilities according to the investment plans for each operator. As the PSTN's IP conversion exceeds a certain level and VoIP; (an alternative service); is activated, some countries; such as Europe; are considering terminating the PSTN service, centering on operators. In this paper, trends in the procedure, timing, and major issues related to the termination of an overseas PSTN are examined. The domestic status is also examined.

• Proceedings of the ESK Conference
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• 1995.10a
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• pp.109-113
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• 1995

This study was designed to investigate the effects of work postures and anthropometry on the musculoskeletal discomfort of the telephone operators involved in VDT tasks. The level of musculoskeletal discomfort were evaluated for 279 VDT operators from three different workplaces. The work postures and the anthropometric data were evaluated for 70 VDT operators out of the total of 279 operators. Multiple regression analysis was utilized to examine the relation- ship between the measured ergonomic variables and the level of the musculoskeletal discomfort. It is evident from the result of the study that the ergonomic factors have great influences on the level of the musculoskeletal discomfort.

• 대한예방의학회:학술대회논문집
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• 1996.10a
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• pp.331-332
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• 1996

• Proceedings of the IEEK Conference
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• 1998.10a
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• pp.195-198
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• 1998

In Korea Telecom, many synchronous optical transmission equipments and its operating terminal (PC) have been operated. However, many equipment operators have requested various supplementary functions such as self-monitoring and taking statistical information. This system has tried to solve the above problems, and therefore to establish centralized monitoring system on synchronous transmission equipments based on telephone office unit.

• 대한예방의학회:학술대회논문집
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• 1996.10a
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• pp.329-330
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• 1996

• Journal of Korean Society of Industrial and Systems Engineering
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• v.23 no.55
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• pp.33-42
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• 2000

It is difficult to estimate the effective factors upon Cumulative Trauma Disorders in real workplace because those are developed by combination of various risk factors for time. The purpose of this paper was to evaluate relative level of CTDs risk factors such as task-related factors, anthropometric factors, joint deviation factors and personal factors using fuzzy linear regression models. And the models are built corresponding to each category with the survey data from telephone operators. The coefficient of fuzzy models are described as the relative level of variable to present risk factors upon CTDs.