• Korean Institute of Interior Design Journal
• /
• v.19 no.5
• /
• pp.173-181
• /
• 2010

Opened on November 2008, as the public exhibition center of a telecommunication company, T.um is dedicated for delivering the future ubiquitous technologies and business vision of the company leading domestic mobile communication business to the global expected clients and business partners. Since the public opening, not only over 18,000 audiences in 112 nations have been visiting T.um, but also the public media have been releasing news regarding the ubiquitous museum constantly. By the reasons, T.um is regarded as a successful case for public exhibition centers. The most distinguished quality of the museum is established by the Location Based Service technology in the initial construction stage. A visitor in anyplace of T.um can be detected by digital devices equipped GPS systems. The LBS system in T.um allows visitors to get the information of relevant technologies as well as the process of how to operating each content at his own spots by smart phone of which wireless network systems make it possible. This study is focusing on analyzing and defining the T.um special qualities in terms of technologies to provide the basic data for following exhibition space projects based on LBS. The special method of experiencing contents can be designed by utilizing the network system applied to T.um in the planning stage.

• Journal of the Korean Operations Research and Management Science Society
• /
• v.32 no.1
• /
• pp.105-124
• /
• 2007

CRM (Customer Relationship Management) becomes a crucial paradigm as the environment of the market changes. About the CRM actively maintaining and managing customers that have been already acquired, the research has been done as a plan to lure loyal customers who bring lucrative profits in the long term for the company in order to increase the value to the customers. However, in practice, the focus is on putting spurs to attracting new customers in a short term rather than retaining existing customers who give profitable revenues. If the company puts high emphasis on drawing the new customers, in a CRM's point of view in relation to the value of the customers, it can incur a loss in the long run. The reason is that if the firm conducts discriminative sales promotion, the existing clients with high loyalty will feel relatively treated inappropriately and they will have negative feelings such as being betrayed from the company they prefer. This occurrence of negative emotion can in-crease the possibility of highly profitable clients' secession. In consequence, this paper focusing on the process of the client segmentation at the mobile telecommunication services shows that the sales promotion strategy for the new customer attraction can lead to negative effect on the loyalty of the existing customers.

• Journal of the Korea Safety Management & Science
• /
• v.11 no.2
• /
• pp.187-195
• /
• 2009

Various kinds of service measurement including the development of the measurement of service quality have been developed. Especially the mobile telecommunication service being represented by the mobile communication company would be the mostly developed area. Its service development can be understood along with the development of the telecommunication companies as well as cellular companies. It is a differentiated phenomenon in the current research, such as the organic influence between the service quality and product. Of course there are such products placed on sale and enjoyed the common service, but at present there is another case that the product is on the market exclusively with the mobile company in here. This article is to estimate service efficiency for Mobile Communication and Cellular company. In this paper, We tried to measure the service quality and overall satisfaction by using Data Envelopment Analysis(DEA), degree of combination and top2box which is a little bit different methodology from traditional ones. This paper uses CCR model in DEA to measure service efficiency in the Mobile Communication.

• Proceedings of the Korean Society of Computer Information Conference
• /
• 2013.07a
• /
• pp.325-327
• /
• 2013

Although, there are so much information for telecommunication companies to manipulate and handle. there are still many side-effects in the field of completeness while transmitting information among information systems. Especially, works related to End-to-End Reconciliation bring about side-effects. In this research, we establish a proposed model for end-to-end analysis. After an experiment in a business company, we analyze its experimental results.

• Journal of Korean Society for Quality Management
• /
• v.30 no.2
• /
• pp.1-10
• /
• 2002

A performance evaluation model of an R&D module in the quality management system for M Company Is constructed using QFD. The company produces telecommunication devices and employs the performance evaluation model based on ISO 9000 family. However, the model has some problems, one of them is that all check items are regarded as equally important Customer requirements are gathered from internal customers and QFD is utilized to obtain weights for each check item.

• Journal of Technology Innovation
• /
• v.13 no.1
• /
• pp.295-315
• /
• 2005

The mobile telecommunication service industry plays major role of the realization to the perfect information society in the 21st century and has a great influence in society and culture. The government has enticed the mobile company to keep up to make the mobile service fee low. In this situation, this paper estimates consumer surplus and price elasticity with on-line survey data from the consumer of mobile service. The total estimated consumer surplus of the market is reached to 6.43trillion won. The consumer surplus from SKT is estimated to 4.98trillion won and 1.66trillion won and 0.67trillion won was made by KTF and LGT respectively. The result also shows that consumer surplus is expected to be increased by the increase of the mobile service demand and the sales.

• Proceedings of the Korean Society of Computer Information Conference
• /
• 2013.07a
• /
• pp.329-331
• /
• 2013

In the most of the telecommunication industry, it is necessary to secure consistency to overcome gaps between business logics and information systems logics. We propose a model of provision check in order to secure information consistency of customer information among information systems. First of all, we understand the concept of provision check and design a proposed model for provision check. After an experiment in a business company, we analyze its experimental results and make proposals for effective and efficient provision check in the telecommunication industry.

• Journal of the Korea Safety Management & Science
• /
• v.4 no.4
• /
• pp.63-71
• /
• 2002

Accident analyses are used to identify common factors contributing to occupational accidents and to give recommendations for accident prevention. This study concerns with the accident characteristics and prevention in the telecommunication service industry. To investigate the accident characteristics, we used workers' compensation reports and employers' accident analysis reports. Three hundred and forty-five injury accidents which results in more than 4 days absence were surveyed. These data were used to investigate the accident characteristics in terms of company size, injured person's age, work experience, accident time, activity at time of accident, accident type, injured body part, and accident agency. We propose the accident prevention policy based on the accident characteristics. These results can be used to develop more effective occupational safety management policies in the telecommunication service industries.

• Journal of Technology Innovation
• /
• v.10 no.1
• /
• pp.98-123
• /
• 2002

This study develops a Korean R&D Scoreboard which has originated from the R&D Scoreboard in United Kingdom. The Scoreboard contains details of the R&D investment, sales, growth, profits and employee numbers for Korean companies which are extracted from company annual reports and key ratios calculated, with some movements over time. Companies are classified by the Korea Standard Industrial Classification. The Scoreboard contains 190 companies which consist of 100 largest companies and 30 middle-or small-sized firms listed in Korea Stock Exchange (KSE), and 30 ventures and 30 other firms listed in KOSDAQ. The overall company R&D intensity (R&D as a percentage of sales) is 2.1% compared to the international average of 4.2%. Korea has an unusually large R&D percentage of sales in IT hardware (4.9%) and telecommunication (3.7%). R&D intensity is positively correlated with company performance measures such as profitability, sales growth, productivity and market value. For largest companies listed in KSE and ventures listed in KOSDAQ, the ratio of operating profit to sales is greater for high R&D intensity companies. Sales growth is in proportion to R&D intensity for all companies. Plots of value added per employee or sales per employee vs R&D per employee rise together for the sectors studied, especially for the chemical sectors and automobile sectors, demonstrating a correlation with productivity. The average market value of high R&D companies in the KSE has risen more than 1.6 times that of the KOSPI 200 index. Given the correlation between R&D intensity and company performance and given that R&D is a smaller percentage of surplus (profits plus R&D) than international level (both overall and in several sectors), the challenges facing Korean companies are to maintain the leading position in IT hardware and telecommunication, and to increase the intensity of R&D in many medium-intensive R&D sectors where Korea has an average intensity well below international or US levels.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.37 no.1
• /
• pp.9-25
• /
• 2014

It is very important to select the best employees who are suitable for their jobs and duties as considering the efficiency and productivity of the firms' performance. As a result, many kinds of selection methodologies and systems have been developed. Among them is the selection system based on the core competencies which is known as the superior selection systems that can increase the predictive validity who is the right people, compared to the traditional selection system based on the job analysis. Hence, the former has been focused in the complex business situation in recent years. In this case study, we examine the selection system case based on the core competencies of OSS team in Company A, which is one of the largest telecommunication firms and we suggest the implications. According to the results of this case study, defining the core competencies of the job and selecting the right people who had the related competencies not only decreased the turnover rate of OSS team in Company A, but also increased the employees' loyalty and satisfaction for the organizations. This study will be a benchmark to other departments that don't use competency selection system of Company A as well as the firms that want to adapt the selection system based on the core competencies. Also, this case study has a contribution that shows us an alternative model how can the firms identify and select the best right employees.