• 품질경영학회지
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• 제27권1호
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• pp.223-231
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• 1999

The concept of six sigma was introduced at and popularized by Motorola in its quest to reduce defects of manufactured electronics products. When used as a metric, six sigma technically means having no more than 3.4 defects per million opportunities in any process, product, or service. More important than the technical definition is the concept of six sigma as a disciplined, quantitative approach for improvement of defined metrics in manufacturing, service, or financial processes. This approach derives the overall process of selecting the right projects based on their potential to improve performance metrics and selecting and training the right people to get the business results.

• 한국경영과학회지
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• 제24권3호
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• pp.13-26
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• 1999

Recently, information technology and information system(IS) are rapidly diffused throughout the world. In the global competitive environment, the success of IS becomes the important one among the critical success factors(CSF) of the firm. For achieving it, the firm must continually involve itself in the quality evaluation and improvement of IS. The quality concept was changed into the customer-oriented quality one. There is no exception to the quality of IS. In the past, IS quality was determined by the IS developer or IS department offering service. Now it is evaluated by the user of IS service, and then the customer-oriented user satisfaction becomes an important issue. The purpose of this study is to develope the total quality evaluation model of IS through TQM approach. First, all success factors of the domestic IS are extracted from the foreign and domestic literatures of IS success factors contained the technical and behavioral aspects. And the extracted factors are classified with evaluation levels for quality evaluation and developed into a total quality evaluation model. Finally the model usefulness is analyzed.

• 한국환경복원기술학회지
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• 제10권1호
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• pp.23-35
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• 2007

Nowadays, as a result of increasing income and spare time, the social demands for better living environment become more increasing. Above all, landscape improvement, the essential part of physical environment, will be a more important subject in urban planning. In these circumstances, classification of urban scenic quality is required for urban landscape development programs. The major purpose of this study is to suggest a technical method of designing urban scenic quality map for urban district area based on the scenery management system of the USDA forest service and literature studies. As a conclusion of this study, four steps are desirable for the technical method for designing a scenic quality map of urban districts areas : 1) Define a landscape unit on the map, 2) Take a photograph of these landscape unit on site, 3) Evaluate the landscape unit by semantic differential scale with landscape adjectives, and 4) Draw the scenic quality map, investigate the landscape characteristics and suggest the landscape scenic development plans.

• 한국문헌정보학회지
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• 제35권2호
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• pp.109-132
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• 2001

본 연구는 객관적으로 검증 가능한 데이터베이스 품질평가 기준 및 방법을 개발하고 과학기술분야 데이터베이스를 대상으로 한 실증적인 실험연구를 목적으로 하고 있다. 평가기준은 데이터베이스 수록데이터 및 데이터베이스 제공서비스의 두가지 측면을 고려하여 전체 18개의 평가항목을 설정하였으며, 데이터베이스의 품질평가는 연구개발정보센터(현, 한국과학기술정보연구원)에서 구축하여 인터넷의 웹 상에서 이용자 서비스를 제공하고 있는 우리나라 과학기술분야의 대표적인 7개의 데이터 베이스를 대상으로 하였고 평가결과를 종합ㆍ분석하여 문제점을 도출하고 향후의 개선방안을 모색하였다.

• 한국펄프종이공학회:학술대회논문집
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• 한국펄프종이공학회 2006년도 추계학술발표논문집
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• pp.131-151
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• 2006

Rebuilding an existing paper machine is often a very profitable way for papermakers to increase the cash flow created by an older paper machine. Metso Paper has placed particular emphasis in recent years on developing concepts and products specifically for rebuild needs. The outcome of this work can now be seen as a wide selection of products offering quite possibly the best coverage of all time of specific improvement targets. Different needs can be addressed through truly different solutions. Selection the best-fit alternatives will offer great upgrade options for all paper machines and paper grades. Metso Paper's long experience with high-speed paper machines has been put to good use to create more cost-effective small and mid-sized solutions with the reliability and quality of bigger and faster paper machines. This paper has discussed some of the most interesting and latest configurations available today for paper machine and finishing area rebuilds.

• 통상정보연구
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• 제16권4호
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• pp.3-34
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• 2014

글로벌 금융위기 이후 수출기업들은 무한경쟁시장에서 살아남기 위하여 기술을 혁신하고 제품경쟁력을 강화하고 있다. 이러한 글로벌 B2B 환경에서 수출 제조기업이 지속적인 생존과 성장을 위해서는 글로벌 구매업체와의 관계를 강화하는 것이 매우 중요하다. 관계강화를 통해서 마케팅 및 거래 비용을 절감하고 기업 활동의 안정성을 보장받을 수 있기 때문이다. 본 연구는 수출 제조기업의 구매업체와의 관계강화에 영향을 미치는 선행요인을 규명하는 연구로서, 관계강화의 핵심 요인으로 관계품질, 관계품질의 구성 요소로 관계만족, 신뢰, 관계몰입을 채택하였다. 또한, 관계만족의 선행요인으로 기술적 서비스 품질과 관계적 서비스역량을, 신뢰의 선행요인으로 소통과 정보교환, 관계정책, 기회주의적 행동을 살펴보았다. 수출제조기업 P의류업체와 거래관계를 가지고 있는 107개 업체 데이터를 바탕으로 실증분석을 수행하였으며, PLS를 활용하여 분석하였다. 연구결과, 수출 제조기업의 구매업체와의 관계몰입은 관계강화에 유의한 영향을 미쳤으며, 관계만족과 신뢰는 관계몰입을 매개로 하여 관계강화에 영향을 미쳤다. 또한, 기술적 서비스품질은 관계만족에 유의한 영향을 미쳤으나, 관계적 서비스역량은 유의한 영향을 미치지 못했다. 소통과 정보 교환, 관계정책은 긍정적으로 유의한 영향을 미친 반면, 기회주의적 행동은 부정적으로 유의한 영향을 미치는 것으로 나타났다. 본 연구는 글로벌 고객사와 win-win 전략 수립 시 자원투입을 어디에 집중해야 하는가를 판단하는 데 시사점을 제공할 수 있을 것으로 판단된다.

• 통상정보연구
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• 제6권2호
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• pp.361-384
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• 2004

Recently the port logistics service has been recognized as a important function of the international logistics, therefore, a lot of papers have been issued concerning the measurement of the service quality of that. But in spite of variety of papers, we can not find out the papers concerning the model of the synthetic customer satisfaction. And also the most of papers concerning the customer satisfaction of service quality have been focused not by cognitive evaluation of the customer, but by affective response. In this thesis, the authors are postulating the model and hypothesis to achieve the research by using the Gr$\"{o}$nroos's model. In order to research the relationship between the port logistics service quality and the customers satisfaction, we are selecting the shipping companies located in Busan and Kwangyang as purchaser and the loading and unloading companies as supplier, and the questionnaires was performed to them. In the result of the empirical study, the technical quality of the port logistics service are affecting directly on the customer satisfaction, but the functional quality are affecting not directly on the customer satisfaction. And also the customer response(affective response) has been proved that it has been exercised as a intermediate role between the port logistics service quality and the customer satisfaction. Therefore it is proved that the affective response of the customer has been exercised a crucial role in the course of supplying the port logistics service.

• The Journal of Asian Finance, Economics and Business
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• 제9권9호
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• pp.299-307
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• 2022

The goal of the study is to examine and assess how the factors of logistics service quality provided by logistics service providers influence customer loyalty and satisfaction in Vietnam. This study employs samples of the Kansei technique. The article's data was gathered through an online survey of 388 distinct Vietnamese customers who used logistics services before and during the Covid-19 outbreak. After the data was obtained, it was evaluated using SmartPLS 3.0's Cronbach's Alpha test and structural equation model (SEM). Staff service quality, operational service quality, and technical service quality are the three factors that determine the quality of logistics services in the study. Out of the 10 proposed hypotheses, research findings show that five are acceptable. The Covid-19 Pandemic in Vietnam had a significant impact on all dimensions, but it had no effect on how satisfied customers were with the logistics service providers. Nevertheless, loyalty is considerably influenced by only one factor, which is customer satisfaction, and customer trust moderates the relationship between these two factors. As a consequence of that, several managerial implications have been proposed to help logistics service providers improve their services to attract and keep Vietnamese customers using their service in the long term.

• 정보관리연구
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• 제34권1호
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• pp.77-98
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• 2003

본고는 우리나라 공공도서관 전산화 과정의 현황을 분석하고, 홈페이지를 통한 디지털서비스의 몇 가지 문제점들을 검토하였다. 검토결과 디지털서비스의 기술수준은 매우 우수하지만, 지역간 격차가 심한 것으로 지적되었다. 본고는 지역특성에 근거한 특성화된 자원개발을 인터넷시대 공공도서관 디지털서비스의 생존전략으로 강조하였다.

• 경영과정보연구
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• 제17권
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• pp.25-44
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• 2005

Recently, the internet and mobile telecommunication is proliferating rapidly in the whole world. In accordance with this, people have growing desire to use the internet without the limitation of the space; as a result, the mobile internet users are incredibly increased. However, the established study about the mobile internet emphasize the technical aspects. Therefore, this studies finds the significant factors that affect the use of mobile internet service. This study suggests the enterprises getting the service direction which they will use as a strategy in the future. In order to do this, the study examines the factors which can affect the using of the mobile internet service and analyzes the established study about the quality of the information system and the internet service. The result of the survey shows that the factors affecting the use of the mobile internet service are the stability of the system, the convenience of the system, and the response of the service. It also appears that the satisfaction of the mobile internet service affects the attention of the users to using the mobile internet service. The five theories are selected from the ten creative theories, these explain that it is a little unreasonable to design the model which is related to the prior study of the information systems. It will be more deeply scrutinized to analyze the effect of the satisfaction and the utilization of the users through the quality of the information contents.