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Development of a Web-based User Experience Certification System based on User-centered System Design Approach (사용자 중심의 웹 기반 제품 사용경험 인증·평가 시스템 개발)

  • Na, Ju Yeoun;Kim, Jihee;Jung, Sungwook;Lee, Dong Hyun;Lee, Cheol;Bahn, Sangwoo
    • The Journal of Society for e-Business Studies
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    • v.24 no.1
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    • pp.29-48
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    • 2019
  • Recently, product design innovation to improve user experience has been perceived as a core element of enterprise competitiveness due to the fierce market competition and decrease of the technological gap between companies, but there is insufficient services to support the product experience evaluation of small and medium-sized companies (SMCs). The aim of this study is to develop a web-based product user experience evaluation and certification system supporting product design practices for SMCs. For system interface design, we conducted systematic functional requirement elicitation methods such as user survey, workflow analysis, user task definition, and function definition. Then main functions, information structure, navigation method, and detailed graphic user interfaces were developed with consideration of user interactions and requirements. In particular, it provides the databases for evaluation efficiency to support the evaluation process above a certain level of performance and efficiency, and knowledge databases to utilize in the evaluation and product design improvement. With help of the developed service platform, It is expected that the service platform would enhance SMCs' product development capability with regard to the user experience evaluation by connecting the consulting firms with SMCs.

The Effect of Empowerment and Internal Service Quality Management in an Airline on Customer Orientation (항공사의 구성원들에 대한 임파워먼트와 내부서비스 품질 관리가 고객지향성 향상에 미치는 영향)

  • Yoon, Han-Young;Lim, Jong-Bin;Park, Kang-Sung;Park, Wan-Kyu;Park, Sung-Sik
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.7
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    • pp.578-588
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    • 2019
  • As the service industry develops, service quality, customer satisfaction, and human resource management are considered priorities in modern management to maintain a company's growth. Therefore, understanding the strategic importance of service marketing is an essential task for modern companies. This study examined the relationship between the internal service quality of employees in the organization and customer orientation through organizational effectiveness. In the case of an airline, a service can be defined as an interaction between an external customer and an internal customer service provider. This interaction significantly affects the behavior and attitude of the employees. Based on the results, empowerment has a significant influence on the internal service quality, but it has no significant effect on customer orientation. As the relationship between department and employees improved, the more confident staff showed an improved ability to perform their work. Therefore, it is important that the organizational structure and the reporting system are as concise and clear as possible to allow employees to accurately recognize the authorities and responsibilities assigned to them and have autonomy and discretion in the framework.

Automatic Classification and Vocabulary Analysis of Political Bias in News Articles by Using Subword Tokenization (부분 단어 토큰화 기법을 이용한 뉴스 기사 정치적 편향성 자동 분류 및 어휘 분석)

  • Cho, Dan Bi;Lee, Hyun Young;Jung, Won Sup;Kang, Seung Shik
    • KIPS Transactions on Software and Data Engineering
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    • v.10 no.1
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    • pp.1-8
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    • 2021
  • In the political field of news articles, there are polarized and biased characteristics such as conservative and liberal, which is called political bias. We constructed keyword-based dataset to classify bias of news articles. Most embedding researches represent a sentence with sequence of morphemes. In our work, we expect that the number of unknown tokens will be reduced if the sentences are constituted by subwords that are segmented by the language model. We propose a document embedding model with subword tokenization and apply this model to SVM and feedforward neural network structure to classify the political bias. As a result of comparing the performance of the document embedding model with morphological analysis, the document embedding model with subwords showed the highest accuracy at 78.22%. It was confirmed that the number of unknown tokens was reduced by subword tokenization. Using the best performance embedding model in our bias classification task, we extract the keywords based on politicians. The bias of keywords was verified by the average similarity with the vector of politicians from each political tendency.

A RBAC Model Considering the Characteristics of the Adhocracy Organization (애드호크러시 조직의 특성을 고려한 역할기반 모델)

  • Shim, Won-Bo;Park, Seog
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.12 no.4
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    • pp.41-53
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    • 2002
  • Role Based Access Control (RBAC), which is a method, using role as an access control, has been popular with users and it is recognized as an effective method to replace the Discretionary Access Control and the Mandatory Access Control However, the existing Role Based Access Control Models have only been limited to the bureaucracy organization in which a distinctive hierarchy system was used, incorporating a stable structure and a standardized work system. Only in some parts, some access control models have been used, which supports 'Team' concept, such as Team Based Access Control Model. However, it did not incorporate the characteristics of the adhocracy organization, which is similar to the company's task force team, whose characteristics are organic, temporary, no standardized operation procedures, and many frequent changes. In this study, we have discussed the characteristics of the adhocracy organization which is different from the existing bureaucracy organization, and we have also discussed the problems related to when the existing access control models are used as the access control model for the adhocracy organization due to its characteristics. In addition, based on the problems, we have suggested an improved role based access control model for the adhocracy organization, and have come up with the solutions when any problems occur in the access control system.

Analysis of User Requirements for Development of Vessel Traffic Services Cloud System (선박교통관제 클라우드 시스템 개발에 따른 사용자 요구사항 분석)

  • Lee, Li-Na;Kim, Joo-Sung;Lee, Hong-Hoon;Lee, Jin-Suk;Namgung, Ho
    • Journal of the Korean Society of Marine Environment & Safety
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    • v.28 no.2
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    • pp.314-323
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    • 2022
  • Vessel Traffic Services (VTS) operators perform traffic management tasks using VTS systems and sensor equipment designated as VTS facilities to promote the safety and efficiency of vessel traffic. The necessary VTS information for effective operations could be obtained through the additional access of various information channels other than the designated VTS facility. To unify these various information access windows, the development of the VTS cloud system is in progress. In this study, the operational information analysis for VTS was performed through VTS tasks-facility linkage analysis to identify the user required information according to the introduction of the VTS cloud system. The VTS task analysis was performed through research of the international and domestic literature, and expert interviews. The necessary information were identified and linked according to the VTS facilities. As a result of the analysis, 37 categories of necessary information were identified for internal and external information windows, and 8 information windows were selected other than the present VTS equipment. The identified user requirements would be applied to the structure design of the VTS cloud system. In the future, it is necessary to update user requirements through scenario-based user operation analysis and to conduct additional research on the system interface design.

A Study on Optimized Artificial Neural Network Model for the Prediction of Bearing Capacity of Driven Piles (항타말뚝의 지지력 예측을 위한 최적의 인공신경망모델에 관한 연구)

  • Park Hyun-Il;Seok Jeong-Woo;Hwang Dae-Jin;Cho Chun-Whan
    • Journal of the Korean Geotechnical Society
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    • v.22 no.6
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    • pp.15-26
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    • 2006
  • Although numerous investigations have been performed over the years to predict the behavior and bearing capacity of piles, the mechanisms are not yet entirely understood. The prediction of bearing capacity is a difficult task, because large numbers of factors affect the capacity and also have complex relationship one another. Therefore, it is extremely difficult to search the essential factors among many factors, which are related with ground condition, pile type, driving condition and others, and then appropriately consider complicated relationship among the searched factors. The present paper describes the application of Artificial Neural Network (ANN) in predicting the capacity including its components at the tip and along the shaft from dynamic load test of the driven piles. Firstly, the effect of each factor on the value of bearing capacity is investigated on the basis of sensitivity analysis using ANN modeling. Secondly, the authors use the design methodology composed of ANN and genetic algorithm (GA) to find optimal neural network model to predict the bearing capacity. The authors allow this methodology to find the appropriate combination of input parameters, the number of hidden units and the transfer structure among the input, the hidden and the out layers. The results of this study indicate that the neural network model serves as a reliable and simple predictive tool for the bearing capacity of driven piles.

A policy case study for cultivation of global small giant companies in Healthcare areas: Focusing on German case (보건의료 분야 글로벌 강소기업 육성을 위한 정책사례연구: 독일을 중심으로)

  • Kim, Na-Hyeong;Han, Neung-Ho;Pak, Myong-Sop
    • Korea Trade Review
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    • v.42 no.4
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    • pp.69-91
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    • 2017
  • Since the global financial crisis, major countries have been executing policies related to two top-priority goals to create more jobs: revitalization of entrepreneur activity and the cultivation of small and medium-sized companies. In South Korea, the interest of policy makers is increasingly focusing on the role of SMEs that have a technological competitive edge in the realization of a "job-centered creative economy." Due to the nature of the field, the health and medical industry requires a particularly long time until the achievement of industrialization, Also, because of the complex distribution structure, it is essential for related government ministries and institutions to jointly devise strategies. A lack of policy supports for the industry has thus far resulted in its development being relegated for the most part of small and medium-sized companies, which consequently means low global competitiveness. Now is the time for the South Korean government to provide the revolutionary supported options and strategies. This study aims to propose a general policy direction and policy areas for the cultivation of Korea's small and medium-sized companies in the healthcare industry into global small giant companies through an exploration of the German case. It is crucial to first cultivate the international competitiveness of Korean small and medium-sized companies (as in the case of Germany) so that they can grow into global small giant companies. Another important task is the creation of an environment that expedites the qualitative growth of promising SMEs as well as technological development. After securing competitiveness in terms of both product quality and technology in the global health market, substantive policy supports will be necessary to cultivate global small giant companies that are export-based (e.g. job creation effect, sales value added).

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Design of Body Movement Program with the Application of Feldenkrais Method® - Foucing on Parkinson's Disease (펠든크라이스 기법®을 적용한 신체 움직임 프로그램 설계 - 파킨슨병 환자를 중심으로)

  • So Jung Park
    • Trans-
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    • v.14
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    • pp.35-63
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    • 2023
  • Parkinson's disease is a degenerative neurological disease that affects even basic daily life movements due to impairment of body function caused by a lack of dopamine, which is charge of the body movement. Presently, it is hard to cure Parkinson's disease entirely with medical technology, so movement therapy as a solution to delay and prevent disease is getting more attention. Therefore, this study aims at desiging and disseminating a body movement program that concentrates on individual self-care and balacing the state of body and mind by applying the Feldenkrais Method® to patients with Parkinson's disease. The Feldenkrais Method® is a mind-body perceptual learning method using body movements. It is a methodology that re-educates the nervous system by connecting the brain and behavior as a function of neuroplasticity. In this study, the body movement program developed and verified by the researcher was modified and supplemented with a focus on the self-awareness of the Feldenkrais Method®. A 24-session physical exercise program was composed of 5 stages to improve the self-management ability of patients with Parkinson's disease. The stages include self-awareness, self-observation, self-organization, self-control, and self-care. The overall changes recognize one's condition and improve one's ability to detect modifications in the internal sense and external environment. In conclusion, the body movement program improves the body movement program improves mental and physical functions and self-care for Parkinson's disease patients through the Feldenkrais method. The availability of the program's on-site applicability remains a follow-up task. Furthermore, it is necessary to establish a systematic structure to spread it more widely through convergent cooperation with the scientific field applied with metaverse as a reference for the wellness of the elderly.

Exploration of Socio-Cultural Factors Affecting Korean Adolescents' Motivation (한국 청소년의 학습동기에 영향을 미치는 사회문화적 요인 탐색)

  • Mimi Bong;Hyeyoun Kim;Ji-Youn Shin;Soohyun Lee;Hwasook Lee
    • Korean Journal of Culture and Social Issue
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    • v.14 no.1_spc
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    • pp.319-348
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    • 2008
  • Self-efficacy, achievement goals, task value, and attribution are some of the representative motivation constructs that explain adolescents' cognition, affect, and behavioral patterns in achievement settings. These constructs have won researchers' recognition by demonstrating explanatory and predictive utility that transcends various social and cultural milieus learners are exposed to. Korean adolescents' motivation is generally in line with this universal trend and can be described adequately with these constructs. Nonetheless, there also exist a host of indigenous factors that shape these motivation constructs to be uniquely Korean. The purpose of the present article was to explore some of the socio-cultural factors that appear to wield particularly determining effects on Korean adolescents' academic motivation. Review of the relevant literature identified interdependent self-construal, traditional morals of filial piety, familism, educational fervor, academic elitism, and the college entrance system as important cultural, social, and policy-related such factors. Also discussed in this article were the roles of these factors in creating more immediate psychological learning environments for Korean adolescents, such as parent-child relationships, teacher-student relationships, and classroom goal structures.

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A Study on the Factors for Selecting Charterers in the Dry Bulk Shipping Market (건화물 벌크 해운시장에서 용선업체 선정요인에 관한 연구)

  • Jun-Ho Lee;Young-Sin Lee;Choong-Bae Lee
    • Journal of Korea Port Economic Association
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    • v.39 no.3
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    • pp.123-140
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    • 2023
  • Maritime transportation is one of the oldest means of transportation utilized by mankind, and it has significantly contributed to the advancement of civilization by efficiently transporting bulk cargo at a low cost. The study aim to identify the factors influencing the selection of shipping companies in the bulk shipping market and provide insights for improving the competitiveness of shipping-related companies. To achieve this goal, the Analytic Hierarchy Process (AHP) was employed. For the empirical analysis, previous research, interviews, and a pilot test were conducted to identify five top-level factors such as companies, vessels, operations, services, and transaction factors. Each top-level factor has four sub-factors. The results of the analysis, based on 80 valid questionnaires, are as follows: Firstly, in the selection of shipping companies, the priority of factors influencing the choice of shipping companies was as follows: vessel factors were the most important, followed by company, operations, relationship, and service factors. Secondly, when investigating the priority of sub-factors, the availability/appropriateness of vessels was the most crucial factor, followed by company characteristics, financial soundness, and the company's reputation in order. The implications of these findings suggest that shipowners should focus on securing more suitable vessels and enhancing their reputation in response to shippers' demand. Shippers, on the other hand, should consider maintaining a healthy financial structure as a crucial task in securing competitive shipping service providers.