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http://dx.doi.org/10.7838/jsebs.2019.24.1.029

Development of a Web-based User Experience Certification System based on User-centered System Design Approach  

Na, Ju Yeoun (Korea Institute of Design Promotion, Education & R&D Department, Platform Development Division)
Kim, Jihee (Department of Industrial and Management Systems Engineering, Kyung Hee University)
Jung, Sungwook (Department of Industrial and Management Systems Engineering, Kyung Hee University)
Lee, Dong Hyun (Korea Institute of Design Promotion, Education & R&D Department, Platform Development Division)
Lee, Cheol (Almaden Design Research Inc.)
Bahn, Sangwoo (Department of Industrial and Management Systems Engineering, Kyung Hee University)
Publication Information
The Journal of Society for e-Business Studies / v.24, no.1, 2019 , pp. 29-48 More about this Journal
Abstract
Recently, product design innovation to improve user experience has been perceived as a core element of enterprise competitiveness due to the fierce market competition and decrease of the technological gap between companies, but there is insufficient services to support the product experience evaluation of small and medium-sized companies (SMCs). The aim of this study is to develop a web-based product user experience evaluation and certification system supporting product design practices for SMCs. For system interface design, we conducted systematic functional requirement elicitation methods such as user survey, workflow analysis, user task definition, and function definition. Then main functions, information structure, navigation method, and detailed graphic user interfaces were developed with consideration of user interactions and requirements. In particular, it provides the databases for evaluation efficiency to support the evaluation process above a certain level of performance and efficiency, and knowledge databases to utilize in the evaluation and product design improvement. With help of the developed service platform, It is expected that the service platform would enhance SMCs' product development capability with regard to the user experience evaluation by connecting the consulting firms with SMCs.
Keywords
User Experience; Certification; Web-Based System; User-Centered Design; User Experience Evaluation;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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