• 제목/요약/키워드: Support Quality

검색결과 4,518건 처리시간 0.031초

온라인수출지원 사업에서 컨설턴트의 역량과 서비스품질이 사업성과에 미치는 영향 (A study on the effect of consultants' competency and service quality on performance in Untact online export support business)

  • 이현준;정진택
    • 디지털융복합연구
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    • 제18권10호
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    • pp.119-128
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    • 2020
  • 산업 환경의 급격한 변화는 수출중소기업에게 위기와 기회를 제공하고 있다. 본 연구는 중소기업의 역할변화에 대응한 해외마케팅지원 사업, 특히 온라인마케팅 지원의 효과적인 수행요인 중 컨설팅관련 사항을 중심으로 연구하였다. 온라인 수출지원 사업 참여기업에 대한 설문조사를 기반으로 진행한연구결과, 컨설턴트의 역량과서비스품질이 모두 지원사업의 만족도에 유의한 영향을 미치고 지원사업의 만족도가 기업성과에 유의한 영향을 주는 것으로 분석되었다. 또한 만족도는 일부 유의한 매개효과를 나타냈다. 변화하는 수출환경하에서 지원사업의 성과달성을 위해서는 컨설턴트의 역량과 서비스품질이 함께 이루어져야 한다. 본 연구는 수출지원사업의 개선에 필요한 실체적 요인의 판단기준을 제시하고 있고 추후 요인별로 역량강화 방안에 대한 추가연구가 함께 이루어져야할 것이다.

의료과오를 줄이기 위한 효율적인 병원서비스운영에 대한 실증적 연구 (An Empirical Study on the Efficient Hospital Service Operation Management for the Reduction of Medical Errors)

  • 이돈희;최강화
    • 품질경영학회지
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    • 제38권4호
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    • pp.491-503
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    • 2010
  • This paper presents a research model, which identifies a relationship between medical error reduction, efficiency of organizational systems, and employee satisfaction with organizational support. The proposed model was tested through hypotheses, based on data collected from 210 respondents from the medical staff of large -sized (i.e., more than 500 beds) residential hospitals in cities of South Korea. The results of the study showed that medical error reduction is associated with corrective system and employee satisfaction with organizational support. Therefore, it is very important that organizations improve their employees' satisfaction by providing sufficient support (e.g., information support and sharing, work guide book, etc.) for their work. In addition, in organizational systems, the corrective system has positive relationship with medical error reduction. In terms of corrective procedures, leaders or managers can make improvements by providing and supporting a friendly work environment where errors may be reported without blame and discussed in order to be corrected.

방과후 아동지도의 질적 수준과 관련 변인간의 관계에 대한 연구 (Quality of School-Age Child Care and Related Variables)

  • 노성향;정옥분
    • 아동학회지
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    • 제23권3호
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    • pp.217-231
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    • 2002
  • The present study investigated quality of school-age child care in 142 centers (42 child care centers, 54 social welfare centers, 35 local child center, and 11 elementary schools) located in Seoul. Overall, the quality of school-age child care was not up to standards : 7% were very well managed, 44.4% were well managed and 48.6% were poorly managed. Financial support from the government was the most important factor affecting the quality of school-age child care. The child care centers receiving financial support from the government showed high quality care.

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단계적 품질경쟁력 강화를 위한 대화형 의사결정지원시스템의 개발 (An Interactive Decision Support System for Stepwise Improvement of Quality Competitiveness)

  • 신완선;박만희
    • 산업경영시스템학회지
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    • 제27권4호
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    • pp.170-178
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    • 2004
  • As quality becomes a primary leading factor of organizational success, various management strategies have been introduced to improve quality competitiveness. Quality competitiveness, however, is difficult to measure and numerous organizations are struggling to set realistic improvement objectives. The primary purpose of this research is to propose a systematic approach to help the practitioners develop an improvement plan for their organizational quality competitiveness. This approach employs DEA(Data Envelopment Analysis) to evaluate relative efficiency among companies which make efforts to improve their quality competitiveness. It presents an integer programming model to elicit an optimal improvement plan for meeting a target level. A decision support system is also developed for the managers to plan a sequential improvement plan based on both DEA model and the integer programming model.

Research on Current Execution of Customer Support Knowledge Management System of Medical Appliances Industry

  • Chung, Yi-Chan;Tsai, Chih-Hung;Tien, Shiaw-Wen;Lin, Lin-Yi
    • International Journal of Quality Innovation
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    • 제8권3호
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    • pp.46-70
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    • 2007
  • Customer Support Knowledge of Customer Support Organization is one of the important assets of enterprises and "Customer Support Knowledge Management" is also the critical aspect of Business Knowledge Management; however, the attributes of Customer Support Knowledge are complicated, diverse, renewed rapidly and difficult to be managed. Thus, in order to design a successful Customer Support Knowledge Management System, apart from the consideration of "human" and "information technology" aspects, the concerns of attributes and Customer Support Knowledge and industry characteristics should be involved for meeting the requirements of Customer Support Organization and allowing the organization to acquire the competitive advantage of "Differentiation Service". This research used the "Customer Support Knowledge Management System" in a high-tech industry as an example and treated the end users of medical instruments in different types of hospitals in Taiwan which have received the support service of our company in recent six months as the population. The end users were mostly the nursing executives or ultrasonic wave technical personnel in intensive care unit and they had similar educational background and incomes and adopted the medical instruments such as physical supervision system, ultrasonic wave system, heart start or ECG machine produced by our company; the research method was to randomly treat the investigation results of the telephone customers' satisfaction from respective 30 end users in the population three months before and after this system execution as the samples and use hypotheses to validate if the end users' customer satisfaction significantly improved in terms of "Remote Support," "On-site Support," "Service Turn Around time," "Technical Competence" and "Manner" in order to understand the influence and managerial significance of execution of "Customer Support Knowledge Management System" on Customer Support Organization.

HIV/AIDS 감염인의 지각된 낙인이 삶의 질에 미치는 영향 -사회적 지지의 조절효과 중심으로- (The moderating effects of social support on the relationship between stigma and quality of life in people living with HIV/AIDS)

  • 이인정;이영선
    • 사회복지연구
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    • 제44권3호
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    • pp.347-369
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    • 2013
  • HIV/AIDS 감염인의 삶의 질은 치료경과와 생존율 향상뿐만 아니라 HIV/AIDS 감염의 예방과 관리를 위해서 매우 중요한 의미를 지닌다. 이러한 감염인의 삶의 질에 대해 우리 사회에 여전히 존재하는 부정적 시각과 낙인은 이들의 삶의 질을 저하시키는 것으로 보고되고 있다. 감염인의 삶의 질 제고를 위해서 낙인을 불식시키는 노력과 더불어 그 부정적 영향을 완충하는 개입 또한 요구된다. 하지만 감염인의 삶의 질을 실증적으로 검토한 연구가 매우 소수이며, 삶의 질에 대한 낙인의 부정적 영향을 조절하는 요인을 다룬 연구는 거의 없는 상태이다. 이에 본 연구는 HIV/AIDS 감염인의 삶의 질에 대한 지각된 낙인의 부정적 영향을 완충하는 요인으로 사회적 지지의 조절효과를 검증하는 것을 목적으로 수행되었다. HIV/AIDS 감염인 102명을 대상으로 조사가 이루어졌으며, 위계적 회귀분석과 단순기울기 검정을 통해 사회적 지지의 조절효과를 검증하였다. 연구결과 통제요인인 교육수준과 직업의 유무가 삶의 질에 유의한 영향을 미치고 있었으며, 지각된 낙인은 삶의 질에 유의한 부적 영향을 미치고 있었다. 사회적 지지는 삶의 질에 유의한 정적 영향을 미치고 있었고, 지각된 낙인이 삶의 질에 미치는 영향에 대한 사회적 지지의 조절효과가 유의한 것으로 밝혀졌다. 이러한 결과를 토대로 HIV/AIDS 감염인의 삶의 질 향상을 위해 이들에 대한 사회의 낙인을 불식시키기 위한 HIV/AIDS에 대한 올바른 정보제공과 교육의 노력이 필요하며, 특히 사회적 지지를 강화하기 위해 지역사회 기반의 동료지지 집단 프로그램의 수행 등의 노력이 필요하다는 사회복지실천에의 함의를 제시하였고, 연구의 한계점을 바탕으로 후속연구에 대해 제언하였다.

여성의 자궁절제술후 삶의 질 구조모형 (A Structural Model for Quality of Life in Women Having Hysterectomies)

  • 김숙남
    • 대한간호학회지
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    • 제29권1호
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    • pp.161-173
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    • 1999
  • The purpose of this study was to develope and test the structural model for quality of life in women having hysterectomies. A hypothetical model was constructed on the basis of previous studies and a review of literature. The conceptual framework was built around eight constructs. Exogenous variables included in this model were marital intimacy, importance of uterus, professional support, positive coping behavior and pre-operative symptoms. Endogenous variables were spouse's support, sense of loss and quality of life. Empirical data for testing the hypothetical model was collected using a self-report questionnare from 203 women having hysterectomies at the outpatient clinics of four general hospitals and a mail survey in Pusan City. The Data was collected from December, 1997 to January, 1998. Reliability of the eight instruments was tested with Cronbach's alpha which ranged from 0.639-0.915. For the data analysis, SPSS 7.5 WIN Program and LISREL 8.12 WIN Program were used for descriptive statistics and covariance structural analysis. The results of covariance structure analysis were as follows : 1. Hypothetical model showed a good fit with the empirical data. [$\chi$$^2$=6.93(df=5, P=.23), GFI=.99, AGFI=.94, RMSR=.019, NNFI=.97, NFI=.98, CN=440, standardized residuals(-2.14-2.10)] 2. For the parsimony of model, a modified model was constructed by deleting 3 paths and adding 1 path according to the criteria of statistical significance and meaning. 3. The modified model also showed a good fit with the data. [$\chi$$^2$=5.26(df=7, P=.63), GFI=.99, AGFI=.97, RMSR=.014, NNFI=1.02, NFI=.99, CN=710, standardized residuals(-1.46-1.70)] Results of the testing of the hypothesis were as follows : 1. Marital intimacy(${\gamma}$11=.78, t=14.37) and professional support(${\gamma}$13=.12, t=2.12) had a significant direct effect on the spouse's support. 2. Pre-operative symptoms(${\gamma}$25=.32, t=3.12), importance of uterus(${\gamma}$22=.20, t=2.61) and spouse's support($\beta$2l=-.19, t=-2.43) had a significant direct effect on the sense of loss. 3. Sense of loss($\beta$32=-.66, t=-9.83) had a direct effect on the quality of life. Marital intimacy had a direct(${\gamma}$31=.19, t=3.33), indirect(${\gamma}$31=.14, t=2.52) and total effect(${\gamma}$31=.25, t=4.41) on the quality of life. Professional support had a direct effect(${\gamma}$33=.11, t=2.07) and total effect(${\gamma}$33=.13, t=2.31) on the quality of life. The direct effect of pre-operative symptoms(${\gamma}$35=-.36, t=4.02) and positive coping behavior(${\gamma}$34=.15, t=2.06) had the insignificant effect on the quality of life while, due to the idirect effect these variables had overall significant effect on the quality of life. The results of this study showed that the sense of loss had the most significant direct effect on the quality of life. Marital intimacy, pre -operative symptoms and spouse's support had a significant direct effect on this sense of loss. These four variables, the sense of loss, marital intimacy, pre-operative symptoms and spouse's support, were identified as relatively important variables. The results of this study suggested that there is needed to determine if nursing intervention would alleviate this sense of loss and promote a greater quality of life in women who have had hysterectomies.

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결혼이주여성의 결혼적응도와 삶의 질의 관계에서 배우자지지와 가족지지의 조절효과: 도시와 농촌 지역의 차이 (Moderating Effect of Support from Spouse and Family in the Relationship between Marriage Adaptation and the Quality of Life of Marriage Immigrant Women: Difference between Urban and Rural Areas)

  • 김순옥;임현숙;정구철
    • 한국콘텐츠학회논문지
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    • 제15권10호
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    • pp.253-266
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    • 2015
  • 본 연구의 목적은 도시와 농촌거주 결혼이주여성들의 결혼적응도가 삶의 질에 미치는 영향에서 배우자 및 가족지지의 조절효과가 거주 지역 별로 차이가 있는지 분석하여, 결혼이주여성들의 삶의 질을 향상시키기 위해 거주 지역 특성에 맞는 중재전략을 마련하는데 기초자료로 활용하고자 시도되었다. 연구대상은 도시와 농촌에 거주하는 결혼이주여성 304명(도시 148명, 농촌 156명)이다. 연구결과 배우자 및 가족지지, 결혼적응도, 삶의 질은 농촌이 도시보다 낮았고, 거주 지역별 배우자 및 가족지지, 결혼적응도는 삶의 질과 모두 유의한 정적 상관관계가 있었다. 결혼이주여성의 결혼적응도와 삶의 질 간의 관계에서 배우자 및 가족지지의 조절효과가 있었고, 도시보다 농촌에서 더욱 중요한 것으로 나타났다. 연구결과를 근거로 거주지역과 상관없이 결혼이주여성이 결혼생활을 잘 영위하여 풍요로운 삶을 살아갈 수 있도록 농촌과 도시의 특성에 맞는 거주 지역별 특성을 고려한 배우자지지, 가족지지를 향상시킬 수 있는 맞춤형 중재전략을 개발하여 적용해 볼 것을 제언한다.

여성노인의 사회적 지지가 삶의 질에 미치는 영향 (The Effect of Social Support on Elderly Women's Quality of Life)

  • 홍성희
    • 가족자원경영과 정책
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    • 제19권2호
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    • pp.1-26
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    • 2015
  • The purpose of this study was to analyze the quality of life (QoL) of elderly women and the effect of social support on their QoL. The data were used 'urvey on the Elderly in 2011', which was held from 'Ministry of Health & Welfare' and 'Korea Institute for Health and Social Affairs'. Among the total 15,146 respondents, 3,880 of elderly women whose age was over 65, and who did not live together with their married children were included in the analysis. Multiple regression analysis and path analysis were used to analyze the research model. The findings were as follows. First, from the fact that the elderly women showed the highest mean in 'contact frequency with friends' among social support, it seemed that the elderly women contacted their friends more than their children in their old age. Among the support types from their children, elderly women received emotional support, physical support, instrumental support in order and irregular cash as a way of economic support. Second, from the regression results, the most critical factor that affected the QoL of elderly women was 'subjective physical condition level' and 'subjective standard of living' comes next. Third, the most important factor was 'subjective standard of living' from path analysis results, and 'subjective physical condition level' and 'total amount of annual income' in order. Also, social supports such as 'phone call contact frequency with children', 'emotional support from children', phone call contact frequency with relatives', 'phone call contact frequency with friends' positively affected the QoL of elderly women. Therefore, raising social supports from children, relatives, and friends positively contributes to improve the QoL of elderly women directly and indirectly. The results show that social supporters, which is a part of the structural aspects of social support, and types of social support, which lies in functional aspects, directly affect QoL of the elderly women and turn out to be factors that improve the QoL as mediating variables. It is concluded that the social supports can be the most important resources that make up declining personal and social resources in old age and maintain the QoL of elderly women.

오염총량관리를 위한 의사결정 지원시스템 적용 (Application of a Decision Support System for Total Maximum Daily Loads)

  • 이혜영;박석순
    • 한국물환경학회지
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    • 제20권2호
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    • pp.151-156
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    • 2004
  • A decision support system, Watershed Analysis Risk Management Framework(WARMF), was applied to the Kyungan Stream watershed, a tributary of Lake Paldang, for calculation of total maximum daily loads(TMDL). The WARMF system was developed by Systech Engineering, USA, and has been successfully used in several watersheds, for TMDL studies. The study area was divided into 14 sub-basins, based on digital elevation model(DEM). The integrated watershed and stream model of WARMF was validated by flow and BOD data measured during the year of 1999. There were reasonable agreements between model results and field data, both in water flow and BOD. The validated Kyungan WARMF was extensively utilized to study the quantitative relationship between waste loads and receiving water quality. Based on TMDL guideline at Paldang Lake and Kyungan Stream, the water quality criterion were set to be 3.0mg/L, 3.5mg/L, and 4.0mg/L at the watershed outlet. The allowable waste loads of BOD, both from point and non-point sources, were determined at each water quality criterion. From this study, it was concluded that the WARMF provided several advantages over the conventional application of watershed and stream models for TMDL study, such as time variable simulations, multiple possible soutions, and reduction loads for goal water quality, etc.