• Journal of Information Technology Applications and Management
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• v.14 no.2
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• pp.129-149
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• 2007

The purpose of this study is to examine the effect of relationship orientation factors on customer satisfaction and loyalty in Internet shopping malls. Based on previous exploratory work and a review of the literature of relationship marketing, six key factors of relationship orientation construct are identified: trust, bonding, communication. shared value. empathy and reciprocity. And a conceptual model is developed and seven research hypotheses are empirica1ly examined using structural equation modelling. The results show that bonding, shared value and reciprocity has statistically significant effect on the trust of online customers and trust has a positive influence on customer satisfaction and loyalty in Internet shopping malls. Theoretical. managerial and research implications are discussed.

• Structural Engineering and Mechanics
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• v.55 no.2
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• pp.335-348
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• 2015

The influence of the interface imperfect bonding on the flexural wave dispersion in the bilayered hollow circular cylinder is studied with utilizing three-dimensional linear theory of elastodynamics. The shear-spring type model is used for describing the imperfect bonding on the interface between the layers and the degree of the imperfectness is estimated through the dimensionless shear-spring parameters which enter the mentioned model. The method for finding the analytical expressions for the sought values and dispersion equation are discussed and detailed. Numerical results on the lowest first and second modes are presented and analyzed. These results are obtained for various values of the shear-spring parameters. According to these results, in particular, it is established that as a results of the imperfection of the bonding between the layers the new branches of the dispersion related the first fundamental mode arise and the character of the dispersion curve related to the second mode becomes more complicated.

• Journal of Information Science Theory and Practice
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• v.10 no.3
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• pp.1-14
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• 2022

The present study investigates the impact of perceived value metrics in driving satisfaction and behavioral intention to use e-resource among its users. Utilitarian, hedonic, uniqueness, epistemic, and economic are key values selected for the purpose of investigation in the study. This empirical study is carried out through a survey and responses have been analyzed using structural equation modelling. The target group is selected by means of simple random sampling (users of e-resources in selected business schools). Findings of the study reveal that utilitarian values, hedonic values, epistemic values, and uniqueness values have a significant impact on the usage intention of e-resources; however, economic values reflect an insignificant relationship to intention to use e-resources. The study is a distinctive piece of work on investigating the most and the least significant value(s) associated with satisfaction and usage intentions of e-resources.

• Asia Marketing Journal
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• v.24 no.2
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• pp.51-61
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• 2022

The goal of this study is to scrutinize the impact of individual online convenience dimensions on mobile banking acceptance and use in Mongolia. A total of 211 valid responses were collected from Mongolian university students who currently use mobile banking application services from local banks. The SmartPLS 3.3 software was used to conduct the confirmatory factor analysis and test the hypotheses. Using structural equation modelling, this research discovered that access convenience, transaction convenience, and possession/post-possession convenience are the main constructs related to the adoption of mobile banking services. Perceived innovation showed a significant positive effect on the adoption of mobile banking technologies. Through practical and theoretical implications, this research aims to assist mobile banking service channels of local and international banks in Mongolia. Identifying which online convenience dimensions impact the adoption and use of mobile banking will contribute to the adoption of competitive strategies for financial institutions and banks.

• International Journal of Computer Science & Network Security
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• v.23 no.6
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• pp.176-180
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• 2023

Aim of this study to examine the mediating role of network service between perceived quality, retailer service and customer satisfaction during COVID-19. Primary data gathered through adopted questionnaire from previous studies and 200 university students were asked to fill online questionnaire during COVID-19 situation in country. Structural Equation Modelling technique applied in order to test the proposed hypothesis generated from existing literature review. Findings revealed full mediation effect of network service for both perceived quality and retailer service on customer satisfaction during COVID-19. New insights of this study are key role of network services is identified and university students' satisfaction is measured for online classes in developing country, Pakistan. In future serial mediation is suggested for validity of existing results in developed and developing countries.

• International conference on construction engineering and project management
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• 2015.10a
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• pp.518-522
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• 2015

Green Construction is the construction activities that conserved energy, land, water and material to reduce the negative effect to the environment while assuring essential demand on quality and safety during project construction. This paper critically examine the contribution of awareness and understanding, green construction practices and green construction innovation with the green construction benefits. A measurement model based on the theoretical framework and exploratory factor analysis was developed and tested using structural equation modelling technique. This study employs a survey research methodology involving a total of 346 respondents among construction contractors, developers, clients and consultants in the construction industry. The findings indicate that the awareness and understanding, green construction practices and green construction innovation are significant predictors of the green construction benefits. From the practical perspective, the findings should alert the construction participants on the need of awareness and understanding, green construction practices and green construction innovation towards the green construction benefits. In addition, the findings can be used as diagnostic tool for continuous improvements in the Malaysian construction industry.

• Computers and Concrete
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• v.26 no.2
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• pp.151-159
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• 2020

This paper presents an evaluation of shear transfer across cracks in reinforced concrete through finite element modelling (FEM) and analytical predictions. The aggregate interlock is one of the mechanisms responsible for the shear transfer between two slip surfaces of a crack; the others are the dowel action, when the reinforcement contributes resisting a parcel of shear displacement (reinforcement), and the uncracked concrete comprised by the shear resistance until the development of the first crack. The aim of this study deals with the development of a 3D numerical model, which describes the behavior of Z-type push-off specimen, in order to determine the properties of interface subjected to direct shear in terms cohesion and friction angle. The numerical model was validated based on experimental data and a parametric study was performed with the variation of the concrete strength. The numerical results were compared with analytical predictions and a new equation was proposed to predict the maximum shear stress in cracked concrete.

• Journal of Korean Society for Quality Management
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• v.43 no.3
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• pp.383-396
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• 2015

Purpose: This study was to identify the structural relationships among suitability of entertainer advertising model, relationship quality and brand loyalty in coffee shop. Methods: This study collected data from those who visited two reputed franchised coffee shops. A variety of statistical methods were used; descriptive analysis, exploratory factor analysis, confirmatory factor analysis and structural equation modelling analysis. Results: The research results from this study are as follows: First, only credibility factor has a positive impact on relationship quality; second credibility and expertness factors positively influence brand loyalty; and third, there is a positive relationship between relationship quality and brand loyalty. Conclusion: The results of this research are useful for identifying the role of advertising models's suitability in estimating relationship quality and brand loyalty and strategies for strengthening brand loyalty for coffee shops.

• Steel and Composite Structures
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• v.31 no.2
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• pp.201-216
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• 2019

This scientific paper provides a theoretical, numerical and experimental analysis of local stability of axially compressed columns made of thin-walled rectangular concrete-filled steel tubes (CFSTs), with the consideration of initial geometric imperfections. The work presented introduces the theory of elastic critical stresses in local buckling of rectangular wall members under uniform compression. Moreover, a numerical calculation method for the determination of the critical stress coefficient is presented, using a differential equation for a slender wall with a variety of boundary conditions. For comparison of the results of the numerical analysis with those collected by experiments, a new model is created to study the behaviour of the composite members in question by means of the ABAQUS computational-graphical software whose principles are based on the finite element method (FEM). In modelling the analysed members, the actual boundary and loading conditions and real material properties are taken into account, obtained from the experiments and material tests on these members. Finally, the results of experiments on such members are analysed and then compared with the numerical values. In conclusion, several recommendations for the design of axially compressed composite columns made of rectangular concrete-filled thin-walled steel tubes are suggested as a result of this comparison.

• The Journal of Asian Finance, Economics and Business
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• v.8 no.2
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• pp.1147-1156
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• 2021

This study aims to examine the role of resilience in academic engagement and also to evaluate the theoretical model of the relationships between resilience and engagement. A survey of faculty members in 20 study programs from 12 universities in Jakarta was conducted, Where 247 questionnaires were returned from the 495 distributed. Furthermore, 240 valid data were available for evaluation in order to test the model, and a confirmatory Structural Equation Modelling was conducted, using AMOS 20. Criteria of goodness-fit demonstrated the relatively adequate model, and the coefficient of structural path describes the potential of the links. Three out of four paths available significantly showed the role of developmental persistency and positive emotions on work engagement. The participants of the study include only constituted academics of private universities in Indonesia. Thus there is a need for better care in interpreting the level of resilience and engagement, as engagement may vary when used in a different context. The study suggests interventions for practitioners, not only for academia in the higher education context but also for other professionals in managing engagement at the individual or team level. Therefore, combining resilience and engagement programs may contribute to an enhancement in the productivity of employees.