• Journal of the Korea Safety Management & Science
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• v.24 no.4
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• pp.15-23
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• 2022

This study investigated the effects of job stress, job attitude, and social support on the relationship between client violence and social worker job response. The multi-mediating effect of job stress, job attitude, and social support between client violence and social worker job response was empirically analyzed. 257 social workers in social welfare facilities were analyzed using SPSS. The following conclusions were drawn. First, there was a significant correlation between client violence, job stress, job attitude, social support, and job response variables. Client violence was affecting variables related to social worker job response. Second, job stress, job attitude, and social support had multiple mediating effects. The parallel mediation effect and the serial mediation effect were verified. Third, job attitude was found to be a variable of multiple mediating effects. Fourth, job stress and social support were found to be double mediating effect variables. In response, programs and manuals suitable for the type of social welfare facilities and the policy basis for preparing countermeasures for social workers were limited, and follow-up studies on various variables were suggested.

• The Korean Journal of Franchise Management
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• v.6 no.2
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• pp.51-66
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• 2015

As competition for better service between corporations is getting fierce, many efforts to improve service quality are being made endlessly. The quality of service is directly associated with customer satisfaction and the employee performance of emotional labor is a key factor to attain a high level of customer review and better corporation image. This study examines an influence of emotional labor on job stress and customer orientation in the context of a service franchise firm. The results are as follow. First, deep acting of emotional labor has a negative influence on job stress, and surface acting of emotional labor has a negative influence on customer orientation. Also, job stress has a negative influence on customer orientation. Second, deep acting of emotional labor does not have a positive influence on customer orientation. Third, surface acting of emotional labor does not have a positive influence on job stress. The findings of this study show that deep acting of service based on an employee emotion can produce the employee's better service attitude by decreasing employees' job stress, but standardized surface acting of service cannot. Therefore, franchisor needs to use employees' deep acting to improve the franchisee service quality.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.39 no.2
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• pp.82-87
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• 2016

As contemporary society has become more complicated, specialized, and segmented, people are experiencing more diverse types of stress. In particular, while several factors associated with job stress have been examined among nurses, who belong to a professional group, the existing research has made no quantitative assessments of stress that reflect temporal differences in individuals. Therefore, the aim of this study is to understand the effects of job stress on alpha-amylase with regard to the working hours of nurses, to assess the variations in jobs stress over time, and provide basic data to improve the quality of nursing services. Ninety nurses working in three shifts in general, emergency, and intensive care wards of a university hospital in D City participated in this study. Salivary alpha-amylase (SAA) was extracted and analyzed at two-hour intervals from 07:00 to 15:00 from nurses on the day shift and from 23:00 to 07:00 from those working the night shift. The SAA level was highest between 23:00 and 01:00 for nurses in general wards ($mean{\pm}S.D.\;39.00{\pm}14.88$) and between 11:00 and 13:00 for those in both intensive care units and emergency wards ($mean{\pm}S.D.\;67.50{\pm}62.93$ and $mean{\pm}S.D.\;39.67{\pm}35.96$, respectively). The characteristic variation in SAA was significant between 23:00 and 01:00 (p < 0.01) and for those in their fifties or older (p < 0.01). The activation ratio of alpha-amylase, a stress reactant, showed an increase when the sympathetic nervous system was activated by mental stress; in addition, job stress was manifested with the effect of awakening at different time segments and at different ages among the nurses. With the aim of raising the level of service based on the nurses maintaining their mental health, it is necessary to focus sharply on the time segment for critical control and to conduct repetitive studies to determine the divisions of eustress critical values as well as to expand the population.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.40 no.3
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• pp.59-65
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• 2017

The purpose of this study is to investigate the factors and effects of job stress of construction workers on construction accidents and turnover intention in order to improve the field work environment of construction industry which shows higher industrial accidents than other industries. To this end, research models and hypotheses were established based on previous research, and the questionnaire was distributed to 10 construction companies in Daejeon, Sejong, and Chungcheong provinces. The 301 data collected were performed statistical analysis such as basic statistical analysis, factor analysis, reliability analysis, correlation analysis, regression analysis, and logistic regression analysis using the statistical package (IBM SPSS 22). The results of this study are summarized as follows. First, job stress has a significant effect on accident occurrence. Among the sub-factors of job stress, there was positive (+) influence on work culture and relationship conflict between peers, and organizational system had negative influence. Job demands, compensation incompetence, and job instability were not statistically significant. Therefore, it is necessary to concentrate on the factors of work culture, organizational system, and relationship conflict in the construction site. Second, job stress has positive effect on turnover intention. Job stress, inadequacy of compensation, and work culture were positively related to turnover intention. Third, job demands have a slightly greater impact than compensatory inadequacies. The factors that make the job turnover more important are the excessive job burdens such as respect, internal motivation, responsibility rather than expectation non-conformity, time pressure, increase of work load. Therefore, in order to reduce the turnover intention of the construction worker, it is necessary to pay attention to improvement of the job requirement. Fourth, the worker's job stress could overcome by exercise and fatigue elimination, work environment management, and self-opening for others. It is necessary to establish a work environment management system for counseling and intimacy formation to open up the exercise and fatigue relief program of the workers at the construction site and to open themselves between the workers and the supervisors.

• Korean Journal of Psychosomatic Medicine
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• v.3 no.1
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• pp.72-80
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• 1995

Because the origins of stress are various, complex, and often indirectly-causing, reactions to stress are also various according to it's psychopathologies and mechanisms. For a proper management of stress, first of all accurate evaluation and diagnosis must be done. Then, treatment against the stress also can be considered, if necessary. In case of extreme stress, psychotropic drugs such as short-term anxiolytics or antidepressants can be used according to it's specific target symtoms. But long-term treatment of stress must be directed by increasing the individual's usual coping strategy or decreasing the externally causing stresses. Reactions to stress and drug interactions. which are not the whole of the biologic treatment strategy, are very important As a results, in our discussions, we ought to describe the issues by focusing the interactions between the drug and it's reaction to stress rather than the reaction to stress or drug itself and aimed at helping the proper treatment against the stress.

• The Journal of the Korea Contents Association
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• v.11 no.12
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• pp.266-272
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• 2011

According to many studies, a large number of police officers who had recently been exposed to an emergency situation has serious psychological stress and Post Traumatic Stress Disorder(PTSD) symptoms impact on morale, absenteeism, occupational health, early retirement, family relationships. However, in Korea as it looked during the empirical study of police officers with PTSD had a few. In this study, levels of PTSD among police officers to identify and respond accordingly was to seek ways. The officer's PTSD levels vary according to the study is the relatively high level, when compared to firefighters is a relatively high level. So, I suggested some countermeasures. I presented discovery and management of high risk police officers, distribution of critical incident stress management, introduction of employee assistance programs, active intervention of colleagues and family members, training of stress management techniques.

• The Korean Journal of Health Service Management
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• v.5 no.2
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• pp.35-51
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• 2011

The purpose of this study is to examine relations between the job stress of radiologists, who are serving at secondary medical institutions, and their intent of separation, providing basic information necessary to earlier prevent the separation, improve the quality of radiologists and ensure a more effective personnel management of the professionals. For the purpose, this researcher conducted a structured questionnaire survey of 221 radiologists from Nov 1 to 30, 2010 who were serving at secondary medical institutions located in Busan. Findings of the study can be summarized as follows. 1) The surveyed radiologists were scored 2.82 points in average in terms of job stress. This indicates that they are suffering from job stress higher than moderate. 2) The subjects were significantly different from each other in job stress according to their age, total service period, department where they were serving, satisfaction with their hospital and satisfaction with the foresaid department. 3) The subjects were scored 2.59 points in average in terms of the intent of separation. This indicates that the surveyed radiologists are not so willing to change their job. 4) Those radiologists were significantly different from each other in the intent of separation according to their age, marital status, educational background, average monthly income, total service period, the period of service at a department where they belonged now, position, satisfaction with their hospital and satisfaction with the foresaid department. 5) There were significant correlations between the subjects' job stress and intent of separation.

• Journal of Family Resource Management and Policy Review
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• v.26 no.4
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• pp.15-24
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• 2022

This study was conducted to investigate the moderating effect of family health on the effect of stress on happiness. To achieve the purpose of this study, data from the Cheongdo Family Happiness Report were analyzed. The Cheongdo Family Happiness Report was conducted from October 13 to November 20, 2020, and a total of 286 family members' data were used for the final analysis. As a result of this study, stress was 2.77, and family healthy was 3.61. Happiness was 7.54, a sub-factor of happiness, life satisfaction was 5.25, positive emotion was 5.11, and negative emotion was 2.82. And Stress was found to have a negative effect on happiness, and family healthy was found to have a moderating effect on the effect of stress on happiness. Based on these results, this study proposes to consider family healthy in stress management programs and develop evidence-based family health programs to improve the happiness of local residents.

• Journal of Applied Tourism Food and Beverage Management and Research
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• v.13 no.1
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• pp.111-118
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• 2002

The purpose of this study was to investigate the stress levels and the dietary patterns of 390 male and female University students in Seoul and to analyze the correlation between the two. Informations of the subjects were obtained by questionnaire. As a result of this research study, male students had such bad dietary patterns as their stress increased(P<.05). Female students were more affected in dietary patterns by stress level and both male and female students exhibited a tendency to be in a higher state of intake as their stress level increased.

• Journal of Families and Better Life
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• v.15 no.4
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• pp.183-200
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• 1997

The purpose of this study was to identify the stress of remarried elderly in their remarried life. There were 10 remarried elderly respondents. The data was collected by in-depth personal interview. Focusing on the situation of remarried family life the remarried elderly perceived various stress. Those were the stress from the status of remarried person and the stress from relations with their own children/ new spouse/ new spouse's children/ ex-spouse and ex-kin/ sibling and relatives and friends. The results of this study could be a useful material for elderly's remarriage preparation program.