• Title/Summary/Keyword: Strategic Design

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공동주택 하자기획소송에 대한 건설사 사전 대응 모델 개발 (Developing Countermeasure Model to Prevent Planned Lawsuit on Apartment Construction Defects)

  • 조영선;차희성;김경래;황영규;신동우
    • 한국건설관리학회논문집
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    • 제15권3호
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    • pp.74-82
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    • 2014
  • 도시인구의 급격한 증가와 경제 성장으로 주택보급 문제를 원활히 해결하기 위한 정부의 주택보급정책으로 공동주택의 비중이 지속적으로 증가하였다. 이러한 보급률 제고와 함께 공동주택의 품질에 대한 관심이 높아짐에 따라 건설업체들은 소비자의 삶의 질 향상이나 타 업체의 치열한 경쟁에 맞추어 소비자의 만족도를 향상시키기 위한 노력을 지속적으로 수행하였다. 그러나 이러한 노력에도 불구하고 수요자의 기대수준과 공급된 공동주택의 품질의 차이로 인한 갈등이 심화되고 있으며 건설사들의 하자에 대한 소극적인 대처와 사전대응 전략의 미흡으로 하자관련 분쟁과 소송이 증가하고 있다. 이러한 건설사의 고객만족팀과 법무팀의 사후대처적, 소극적 대응은 이러한 건설관련 소송의 증가를 부추기고 있다. 따라서 본 연구에서는 실제 하자소송 판례를 중심으로 하자목록의 유형분석과 금액분석을 통하여 관리 우선순위를 도출하여 하자발생 이전에 대응 전략 수립이 가능한 하자기획소송 사전 대응모델을 개발하였다. 본 연구에서 개발된 대응 모델은 하자소송이 발생 한 이후의 대응이 아닌 프로젝트 초기단계부터의 대응 모델로서 하자소송의 위험성을 사전에 인지하고 이에 대한 관리전략의 수립에 기여할 것으로 기대된다.

우리나라 자동차산업의 미국투자 입지동기 분석 - 현대자동차 미 앨라배마 투자 사례를 중심으로 - (An Analysis of the Locational Motives for the Korean Auto Industry′s Investment in the U.S. - Case Study of Hyundai Motor Manufacturing Alabama -)

  • 서정욱
    • 한국경제지리학회지
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    • 제7권1호
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    • pp.65-81
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    • 2004
  • 해외직접투자는 기업의 장기적인 성장전략 차원에서 여러 가지 동기를 가진다. 본 연구는 현대자동차의 미국 앨라배마주 현지투자에 대한 사례연구를 통해 우리나라 자동차산업의 관점에서 미국에 대한 직접투자의 동기와 입지선택시의 고려요인을 분석한다. 이 논문은 미국에 대한 수출이 최근 호조세를 지속하고 있는 상황에서 생산원가 면에서 유리하지 않은 미국내 투자가 이루어진 동기는 무엇인가에 대한 문제 제기에서 출발한다. 조사결과 미국투자의 가장 강력한 동기는 대미통상마찰 완화였다. 즉, 수출의 상당부분을 미국시장에 의존하고 있는 상황에서 현지생산을 통하여 자동차부문의 심각한 한ㆍ미간 무역수지 불균형현상을 완화하여 미국과의 통상마찰을 회피하고 무역분쟁의 소지를 줄이고자 하는 방어적 차원의 전략적 동기가 현대자동차 미국 현지투자의 가장 큰 이유였다. 소비자에의 접근성 향상 등 기타 요인은 부수적인 중요성에 머물렀다. 그러나, 국가 단위의 선택이 이루어진 후 local 단위의 선택에 있어서는 여러 가지 입지적 요인들이 종합적으로 고려되었으며, 특히 지방정부의 적절한 인센티브 제공이 중요한 역할을 하는 것으로 나타났다. 이러한 연구결과는 우리나라 제조업의 선진국에 대한 해외투자는 전통적인 해외직접투자 이론으로써는 설명할 수 없는 방어적 차원의 전략적 동기가 중요하게 작용한다는 것을 시사한다. 아울러, 각급 정부단위의 적절한 유인구조 설계가 해외직접투자 유치에 중요하다는 것을 확인한다.

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VMS 자동제어 알고리즘 설계 (Conceptual Design of Automatic Control Algorithm for VMSs)

  • 박은미
    • 대한교통학회지
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    • 제20권7호
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    • pp.177-183
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    • 2002
  • 현재 국내 VMS 운영은 대체로 소극적 정보제공에 머물고 있으며, 정보제공 우선순위. 조합 가능한 메시지 집합 등이 포함된 간단한 형태의 지식기반 추론엔진 방식에 의하고 있다. 또한 VMS 관련 연구도 해당도로의 상황을 정확히 검지하고 예측하는 방법론 개발에 집중되어 있다. 그러나 VMS도 적극적 운영을 통하여 교통관리의 수단으로 활용해야 하며, 이에 있는 그대로 상황을 전달하는 현 Practice에서 진일보한 전략적 정보제공 기술이 개발되어야 한다. 본 연구에서는 네트워크 차원의 교통관리를 목적으로 한 VMS 자동제어 알고리즘을 제안하였다. 외란의 불확실성과 모형의 정확도에 강한(robust) 피드백 제어방식을 채택하였고, 알고리즘은 시스템 최적 달성을 목표로 설정한 여유용량 균등화 Regulator와 VMS Display 모듈로 구성된다. 여유용량의 산정은 도로용량편람의 용량 개념과 차별화 되는 개념을 제안하였으며 이 부분에 대한 구체적 산정방식의 개발은 향후과제로 남겨두었다. 두 개의 대안경로로 구성된 실제 도로망에 대한 모의실험을 통하여. 여유용량균등화 Regulator에 의한 통행 재배분 효과를 제한적으로나마 살펴보았다. 그러나 VMS Display Strategy 모듈에 의한 실제 통행배분 행태는 모의실험의 한계성으로 인하여 검증하지 못하였으며 이를 향후과제로 남겨두었다.

소비가치가 만족과 충성도에 미치는 영향: 중국 스마트폰 이용고객을 중심으로 (The Effects of Consumption Value on Satisfaction and Loyalty: Focusing on Chinese Smartphone Users)

  • 조현진
    • 유통과학연구
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    • 제12권8호
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    • pp.123-132
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    • 2014
  • Purpose - Recently, Korean companies have been struggling to perform well in the larger smartphone market in China, which is regarded as a blue ocean area. First, it is very important to accurately understand the Chinese consumers, who have a different consumption culture and value system from the Korean culture and system. This would help to identify priorities for the Chinese market. Further, considering the smartphone industry, where technological change is rapid, Korean companies will need to take prompt measures about market trends in order to establish strong competitiveness. Consequently, this study focused on analyzing the relationship between the variables of consumption value, satisfaction, and loyalty in the Chinese smartphone market. The principal dimensions of consumption value, which smartphones have, was analyzed, and the influence on satisfaction was identified. Moreover, the relationship among the variables of satisfaction, attitudinal loyalty, and behavioral loyalty was empirically analyzed. Research design, data, and methodology - This study examined the relationships between various consumption values (functional value, emotional value, social value, epistemic value, and economic value), along with satisfaction and loyalty. The data were collected through a questionnaire survey that was circulated to 310 customers who were users of smartphones in Chingdao and Yeontae regions in China. The survey was conducted from June 23 to August 4, 2013. A total of 301 responses to the questionnaires were collected and used for the data analysis. Moreover, a path analysis based on Lisrel 8.54 was used for the hypothesis test. Results - The variables of functional value, emotional value, social value, and epistemic value were revealed to have positive effects on satisfaction related to smartphone usage. However, the variables of monetary cost and psychological cost were not found to have negative effects on satisfaction related to smartphone usage. Moreover, satisfaction positively influenced attitudinal loyalty related to smartphone usage, but did not have a significant influence on behavioral loyalty related to smartphone usage. Specifically, satisfaction is essential, but not a sufficient condition for building behavioral loyalty in relation to smartphone usage. In addition, attitudinal loyalty positively influenced behavioral loyalty in relation to smartphone usage. Conclusions - First, this study shows that functional value, emotional value, social value, and epistemic value in relation to smartphone usage are important for marketing in the Chinese smartphone market. Particularly, functional value and emotional value play pre-eminent roles as regards customer loyalty in the use of smartphones. Second, the results of this study reveal that the variables of monetary cost and psychological cost are not important to the Chinese consumers. Specifically, the smartphone price and cognitive effort are not perceived as value barriers. Third, satisfaction did not guarantee behavioral loyalty in relation to smartphone usage, and the strategic approach for improving the repurchase and referral action in relation to smartphones based on solid attitudinal loyalty would be desirable and should be the focus of the marketing activities of Korean smartphone companies.

기업의 사회적 책임활동을 통한 기업이미지 및 고객가치 향상이 고객충성도에 미치는 영향 (Affecting Customer Loyalty by Improving Corporate Image and Customer Value through Corporate Social Responsibility Activities)

  • 김종호;황희중;송인암
    • 유통과학연구
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    • 제12권8호
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    • pp.31-42
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    • 2014
  • Purpose - Recently, a variety of activities for practicing the continuing management of domestic and foreign companies have been conducted and further, corporate social responsibility for maximizing the value of stakeholders such as customers, cooperative companies, and the local community emerges as a key business strategy. Accordingly, the issue of whether corporate image and customer value through corporate social responsibility activities positively affect customer loyalty and customer attitude is investigated in this study. Research design, data, and methodology - Corporate social responsibility activities are classified into legal and moral activities, environmental protection activities, economic activities, and community service activities; further, customer values are classified into emotional value, functional value, and social value, to determine the parameters. In addition, the strategic approach direction of social responsibility activities is justified as a strategy for effectively achieving the expected results that corporations seek by proving the effect of these parameters on customer loyalty. Results - The study results can be summarized as follows. First, legal and moral activities, environmental protection activities, economic activities, and community service activities are four types of CSR activities affecting meaningful improvements in corporate image. Second, legal and moral activities affect factors that meaningfully improve customer value, including factors such as emotional value, functional value, and social value, while environmental protection activities affect improvements in the factor of social value only. Third, corporate image affects meaningful improvements in customer value. Fourth, corporate image affects improvements in customer loyalty positively. Fifth, the three factors of customer value, that is, emotional value, functional value, and social value affect meaningful improvements in customer loyalty. Sixth, customer value acts to partly mediate the effect of companies' CSR activities on customer loyalty. As shown in the study results above, it was verified that CSR activities affect meaningful improvements in corporate image and customer value and, in turn, corporate image and customer value affect meaningful improvements in customer loyalty. In addition, it was verified that customer value acts to partly mediate the effects of companies' CSR activities on customer value. Conclusions - Accordingly, the results of this study suggests as follows. First, it was clearly verified that customers' recognition of CSR efforts has a positive effect on corporate image, customer value, and loyalty because CSR activities improve the relationships between customers and corporations by providing customers with value. Second, it was suggested that corporations implement social contribution activities strategically according to the theory that the higher the rate of CSR activities, the better the corporate image and repurchase intention would be, which is a theory verified through practical analysis. Corporations should do this by constructing positive relationships from the value perceived by customers. To summarize the study results in a brief manner, it is suggested by the results of the study that a corporation should conduct CSR more actively to make customers recognize the positive image of their products and services.

프랜차이즈 가맹본부의 지원, 통제가 가맹점사업자의 만족 및 반응전략에 미치는 영향 (Effects of the Support and Control of Franchisors on Franchisees' Satisfaction and Response Strategies)

  • 권용덕;우종필
    • 유통과학연구
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    • 제12권8호
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    • pp.43-54
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    • 2014
  • Purpose - This study was based on a theoretical consideration of the structural relationship between the support and control of the franchisor and the satisfaction and strategic response (voice, loyalty, exit, neglect) of the franchisee. First, based on the preceding research, this study systematically organized the type of support and control of the franchisor. Second, the study examined the effects of a franchisor's support and control on the expectancy disconfirmation between affiliated franchisees' expectations before a franchise agreement and performance after operating an affiliated store. Third, the study looked into the effects of expectancy disconfirmation relating to a franchisor's support and control on an affiliated franchisees' general satisfaction. Fourth, this study examined the influence of the general satisfaction of a franchisee on affiliated franchisees' response strategies. Research design, data, and methodology - In this study, the population comprised the nation's franchisors, and the sample comprised franchisees conducting business in Seoul and Gyeonggi-do. A self-administered questionnaire was used; the author and examiner explained the study's parameters to the interviewees in advance, to lessen the rate of rejection of the answers and to maintain reliability. The author distributed 350 copies of the questionnaire and collected 327 copies (93.4%). The author removed 54 copies of the sample, as these copies belonged to franchisees that were not registered by the Fair Trade Commission and/or were thought to have either defects or inadequate answers. The author selected an effective sample of 273 copies to enter data and to do the statistical analysis. Results - Both a reliability analysis and a confirmatory factor analysis were performed to measure reliability and validity, and a structural equation model was used to conduct the hypothesis test and investigate the models. The hypothesis was tested (Table 5). The models had a suitable fit, for instance, χ2 = 447.663(df = 212, p = .000), χ2/df = 2.112, GFI = .881, AGFI = .858, RMR = .083, RMSEA = .067, NFI = .932, and CFI = .961. The hypothesis test results were as follows. Hypothesis 1 was accepted (C.R. = -2.339, p = .019). Hypothesis 2 was accepted (C.R. = 15.213, p = .000). Hypothesis 3 was accepted (C.R. = -2.631, p = .006). Hypothesis 4 was accepted (C.R. = 16.271, p = .000). Hypothesis 5 was accepted (C.R. = 2.391, p = .017). Hypothesis 6 was accepted (C.R. = 5.777, p = .000). Hypothesis 7 was accepted (C.R. = 17.153, p = .000). Hypothesis 8 was accepted (C.R. = 24.746, p = .000). Hypothesis 9 was accepted (C.R. = -10.150, p = .000). Hypothesis 10 was accepted (C.R. = -12.124, p = .000). Conclusions - The research results showed that expectations for a franchisor's support and control had a significant influence on expectation disconfirmation in a negative way, whereas the performance of support and control were found to have a significant influence on expectation disconfirmation in a positive way. In addition, the expectation disconfirmation of support and control was found to have a significant influence on satisfaction of franchisees in a positive way. Generally, regarding the research on control, control is found to have a negative influence on the satisfaction of franchisees, but this study proves that control is found to affect it in a positive way through conformity.

Lessons from Haitai Distribution Inc's experience in Korea

  • Cho, Young-Sang
    • 유통과학연구
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    • 제9권3호
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    • pp.25-36
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    • 2011
  • Owing to the rapid growth of hypermarket/discount store formats since 1996, Korean retailing has suddenly attracted the significant attention from researchers. Before the emergence of large scale retailers such as E-Mart, Lotte Mart and Tesco Korea, there were the two retail formats who led the Korean retailing in the modern retailing history: department store and supermarket formats. Nevertheless, there has been little literature concerned about the two retail formats as a case study, while some authors have paid their attention to hypermarket/discount store formats. In addition, when mentioning the development process of retailing history, it is less likely that authors have made an effort to illustrate supermarket retailing history. In order to regard supermarket retailing as part of the Korean retailing, it is interesting to look at a representative supermarket retailer, Haitai, who was one of the subsidiaries of Haitai chaebol. Based on supermarket retailing, the company which was established as a joint venture in 1974 led a supermarket retailing in the Korean modernised retailing history. Before analysing whether Haitai failed or not, the definition of failure should be illustrated. With regard to the term, failure, in the academic world, authors have interchangeably used the following terms: failure, divestment, closure, organisational restructuring, and exit. To collect research data as a case study, the author adopted an in-depth interview method. The research is based on research interviews with 13 ex-staff who left after Haitai went bankruptcy, from store management department to merchandise department. By investigating Haitai's experiences through field interviews, the research found that Haitai restructured organisational decision-making process at the early stage when companies started to modernise organisational charts, benchmarking sophisticated retailing knowledge through the strategic alliance with a Japanese retailer. In respect of buying system, the company established firmly buying functions by adopting central buying system, and further, outstandingly allocated considerable marketing resources to the development of retailer brands with the dedicated team of retailer brand development. In the grocery retailing, abandoning a 'no-frill' packaging concept, the introduction of retailer brand packaging equal to, or better than national brand packaging design, encouraged other retailers to change their retailer brand development strategies. In product sourcing ways, Haitai organised for the first time the overseas sourcing team with the aim of improving the profit margins of foreign products and providing exotic products for customers, followed by other retailers. Regarding distribution system, the company introduced the innovative idea which delivered products ordered by stores directly to each store withboth its own vehicles and its own warehouse in which could deal with dry foods, chilly foods, frozen food, and non-foods, and even, process produce. In addition, Haitai developed many promotional methods to attract more customers like 'the guarantee of the lowest price', and expanded its own business to US in 1996, although withdrew, because of bankruptcy in 1997. Together with POS introduction in 1994, Haitai made a significant contribution to the development of the Korean retailing, influencing other retailers in many aspects. As a case study, the study has provided a number of lessons from Haitai's experiences for academicians and practitioners, suggesting that its history should be involved in the Korean modernised retailing.

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ODA 프로젝트를 활용한 글로벌 창업/취업 지원 모델 (A Study on the Global Start-ups/Employment Support Model Using ODA Projects)

  • 정무섭;정진섭
    • 산경연구논집
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    • 제10권10호
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    • pp.67-79
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    • 2019
  • Purpose - The purpose of this study was to explore the model that supports the recipient country by using the ODA (Official Development Assistance) project and at the same time fits the global start-up/employment support of donor country with CSV business model. Specifically, we wanted to examine the feasibility of the project based on the existing ODA projects. Research design, data, and methodology - As the methodology, case studies and interview were conducted as well as literature studies. The case analysis is based on a press release of the entire KOICA's ODA project, which has been implemented for one year, based on 2017. After consideration, the actual results and future feasibility were analyzed. The interviews were conducted on senior Korean officials and Indian officials involved in Vietnam's ODA project. Results - As a result, some of the project cases applied and analyzed according to the model of this study were judged to be highly potential. Based on the results of this analysis, as the model derived from this study pursues, the global business model is developed under the CSV (Creating Shared Value) strategy through ODA projects to support recipient countries and global start-up/employment support of donor country. The possibility of simultaneously pursuing this model based on CSV business model was also confirmed. Conclusions - In the past, free aid agencies like KOICA focused solely on supporting recipient countries, but in terms of sustainability, they could discover the potential of supporting the global start-up/employment of the donor country using CSV business model in ODA project. In this study, we tried to find the theoretical background and potential possibilities in some ODA projects based on CSV business model. As a result of the analysis of KOICA ODA projects in 2017 and interviews, some ODA projects could be used to improve the economic development of the recipient country as well as the global start-up/employment of the donor country. Therefore, it is necessary for the ministries of the government to promote ODA projects to understand the framework that achieves these two objectives simultaneously and to promote ODA projects based on various strategic considerations.

지역사회 사회경제적 박탈이 공공도서관 대출 책수에 미치는 영향 (The Effects of Socioeconomic Deprivation on Public Library Book Circulation: A Community-level Study)

  • 이종욱;강우진;이명
    • 한국문헌정보학회지
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    • 제55권4호
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    • pp.219-243
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    • 2021
  • 본 연구에서는 지역사회적 특성이 해당 지역 구성원의 정보행위에 영향을 미친다는 지역 정보지평 이론에 근거하여, 지역사회의 사회경제적 박탈 수준이 공공도서관 도서 대출에 미치는 영향을 분석하였다. 이를 위해 다차원적 빈곤 지수에 기반하여 사회경제적 박탈 지수를 구성하였으며, 수도권 지역사회의 2015~2018년 박탈 지수를 산출하였다. 동 기간의 수도권 지역사회의 공공도서관 대출 책수는 국가도서관통계시스템을 통해 수집하였다. 박탈 지수와 대출 책수 간의 관계를 파악하기 위해 다층모형 로버스트 선형회귀분석을 실시하였으며, 통제변수로는 지역사회 특성과 도서관 특성을 활용하였다. 분석결과, 지역사회의 사회경제적 박탈 수준이 높아질수록 해당 지역 구성원의 1인당 공공도서관 대출 책수는 감소하는 것으로 나타났다. 또한 도서관의 소장도서 수가 많은 지역에서 박탈 수준이 높아지면 대출 책수의 감소폭이 큰 것으로 나타났으나, 그렇지 않은 지역에서는 그 효과가 미미하였다. 나아가 지역사회 단위면적당 도서관 수는 박탈 지수의 효과를 조절하지 않았지만, 전반적으로 대출 책수에 긍정적인 영향을 미친다는 것을 알 수 있었다. 이러한 연구결과는 정보격차를 해소한다는 기존 공공도서관의 역할에 새로운 시각을 제시하는데, 특히, 공공도서관 운영 및 서비스 전략 수립에 지역사회의 사회경제적 특성을 고려하여야 함을 시사한다.

여성 고부가가치 직업훈련의 장애요인과 발전방안 연구 (A Study on the Obstacle Factors and the Development Strategy of High Value Occupational Training for Women)

  • 이지은;임희정
    • 디지털융복합연구
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    • 제17권3호
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    • pp.181-189
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    • 2019
  • 본 연구의 목적은 '고부가가치 전문인력양성 직업교육훈련'의 장애요인을 도출하고 발전방안을 제안하는 데 있다. 해당 훈련은 ICT, SW, 지식서비스 등 고부가가치 분야에 전문적인 교육 훈련을 제공함으로써 여성 취업의 양적 질적 문제를 해결하는 것을 목표로 한다. 이러한 목표에 부합하는 교육 훈련이 이뤄지고 있는지 확인하기 위해 2018년도에 운영된 48개 과정에 대한 분석 및 현장모니터링을 실시하였다. 분석 결과, 학습자 관리, 과정 설계, 현장실습 운영, 성과평가와 관련하여 장애요인 및 개선점이 도출되었다. 이를 토대로 연구자는 고부가가치 직업훈련의 발전방안으로 첫째, 역량 기반 학습자 선발 둘째, 기업 연계형 프로젝트 및 구조화된 현장실습 강화 셋째, 자체적인 성과평가 체계 마련 및 성과관리 넷째, 우수훈련과정에 대한 지원 확대 및 과정개발 관련 컨설팅 지원을 제안하였다. 본 연구결과는 고부가가치 훈련을 위한 정책 수립에 참고자료가 될 것으로 기대하며, 향후 양적연구를 통해 성과와 문제점을 보다 명확하게 진단해야 할 것이다.