• 제목/요약/키워드: Stakeholder Management

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The Ethics of Artificial Intelligence and Robotization in Tourism and Hospitality - A Conceptual Framework and Research Agenda

  • Ivanov, Stanislav;Umbrello, Steven
    • Journal of Smart Tourism
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    • 제1권4호
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    • pp.9-18
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    • 2021
  • The impacts that AI and robotics systems can and will have on our everyday lives are already making themselves manifest. However, there is a lack of research on the ethical impacts and means for amelioration regarding AI and robotics within tourism and hospitality. Given the importance of designing technologies that cross national boundaries, and given that the tourism and hospitality industry is fundamentally predicated on multicultural interactions, this is an area of research and application that requires particular attention. Specifically, tourism and hospitality have a range of context-unique stakeholders that need to be accounted for in the salient design of AI systems is to be achieved. This paper adopts a stakeholder approach to develop the conceptual framework to centralize human values in designing and deploying AI and robotics systems in tourism and hospitality. The conceptual framework includes several layers - 'Human-human-AI' interaction level, direct and indirect stakeholders, and the macroenvironment. The ethical issues on each layer are outlined as well as some possible solutions to them. Additionally, the paper develops a research agenda on the topic.

Public-Private Partnerships in International Development Cooperation: Avoiding the Pitfalls to Make a Difference

  • Lussier, Dr Kattie
    • 국제학술발표논문집
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    • The 6th International Conference on Construction Engineering and Project Management
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    • pp.30-31
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    • 2015
  • PPPs in international development cooperation can be challenging due limited capacities in the country, weaknesses in terms of policy and legislative frameworks, differences in mindsets, values, work ethics and hierarchical structures as well as cultural issues. These can lead to misunderstandings and implementation problems. However, a careful assessment of the situation on the ground, stakeholder analysis and needs assessment can help to identify potential bottlenecks and address capacity constraints that could slowdown operations. A sound understanding of local power dynamics and work practices can help to put in place an exit strategy which will enhance the projects' sustainability. Making sure that goals and objectives are understood in the same way by all partners, establishing an ongoing and respectful dialogue between them, as well as transparent implementation and monitoring mechanisms can also contribute to the PPP's success and increase the likeliness to make a difference in the lives of those in needs.

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설명기반 유전자알고리즘을 활용한 경영성과 데이터베이스이 데이터마이닝 (Data-Mining in Business Performance Database Using Explanation-Based Genetic Algorithms)

  • 조성훈;정민용
    • 경영과학
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    • 제18권1호
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    • pp.135-145
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    • 2001
  • In recent environment of dynamic management, there is growing recognition that information and knowledge management systems are essential for efficient/effective decision making by CEO. To cope with this situation, we suggest the Data-Miming scheme as a key component of integrated information and knowledge management system. The proposed system measures business performance by considering both VA(Value-Added), which represents stakeholder’s point of view and EVA (Economic Value-Added), which represents shareholder’s point of view. To mine the new information & Knowledge discovery, we applied the improved genetic algorithms that consider predictability, understandability (lucidity) and reasonability factors simultaneously, we use a linear combination model for GAs learning structure. Although this model’s predictability will be more decreased than non-linear model, this model can increase the knowledge’s understandability that is meaning of induced values. Moreover, we introduce a random variable scheme based on normal distribution for initial chromosomes in GAs, so we can expect to increase the knowledge’s reasonability that is degree of expert’s acceptability. the random variable scheme based on normal distribution uses statistical correlation/determination coefficient that is calculated with training data. To demonstrate the performance of the system, we conducted a case study using financial data of Korean automobile industry over 16 years from 1981 to 1996, which is taken from database of KISFAS (Korea Investors Services Financial Analysis System).

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An Intelligent Exhibition Rule Management System using PMML

  • Moon, Hyun Sil;Cho, Yoon Ho;Kim, Jae Kyeong
    • Asia pacific journal of information systems
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    • 제25권1호
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    • pp.83-97
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    • 2015
  • Recently, the exhibition industry has developed rapidly with the development of information technologies. Most exhibitors in an exhibition plan and deploy many events that may provide advantages to visitors as a method of effective promotion. The growth and propagation of wireless technologies is a powerful marketing tool for exhibitors. However, exhibitors still rely on domain experts who are costly and time consuming because of the manual knowledge input procedure. Moreover, it is prone to biases and errors and not suitable for managing fast-growing and tremendous amounts of data that far exceed a human's ability to comprehend. To overcome these problems, data mining technology may be a great alternative, but it needs to be fit to each exhibition. This study uses data mining technology with the Predictive Model Markup Language (PMML) to suggest a system that supports intelligent services and that improves stakeholder satisfaction. This system provides advantages to the exhibitor, show organizer, and system designer, and is first enhanced by integrating data mining technologies through the knowledge of exhibition experts. Second, using the PMML, the system can automate the process of applying data mining models to solve real-time processing problems in the exhibition environment.

CEO Humble Leadership and Corporate Social Responsibility: The Moderating Effect of Firm Slack

  • HONG, Sung Min
    • 융합경영연구
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    • 제8권2호
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    • pp.27-38
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    • 2020
  • Purpose: Strategic management scholars have investigated the effects of corporate social responsibility (CSR) on firm financial performance, identifying various impacts of CSR activities showing conflicting results. Meanwhile, relatively less attention has been paid to the antecedents of CSR activities. According to upper echelons theory, organizational outcomes are predicted by characteristics of CEOs and top management team members. Corporate social responsibility is a type of organizational outcome influenced by such top leader characteristics and choices. Recognizing the importance of exploring new antecedents of CSR activities, I examine whether CEO humility affects CSR outcomes. Research design, data and methodology: The KEJI index was set as a dependent variable to measure CSR activities. Among the 200 sample companies registered in the KEJI database in 2014, 85 companies were finally selected and analyzed to measure CEO humility, as independent variable. I also examine the moderating effects of firm slack on the relationship between CEO humility and CSR activities. Results: There is a positive relationship between CEO humility and corporate social responsibility activities and this relationship is negatively moderated by firm slack. Conclusions: This paper contributes to understanding positive impacts of having humble CEOs on corporate social responsibility outcomes and recognizes the role of firm slack.

SUCCESS FACTORS FOR URBAN REGENERATION PROJECT

  • Hae-Rim Kwon;Seul-Ki Lee;Jung-Ho Yu
    • 국제학술발표논문집
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    • The 3th International Conference on Construction Engineering and Project Management
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    • pp.1515-1520
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    • 2009
  • Objective of Urban regeneration project is a recovery of urban utilities through a physical, environmental, cultural, industrial and economic regeneration. The current paradigm of urban regeneration is not a simple redevelopment as physical redevelopment or improvement. Urban regeneration project is an overall development including a central commercial capacity and business capacity for administration and management, cultural facilities, sightseeing, a residential area. So Urban regeneration project include a various project. Project management of Urban Regeneration project is widely different with general project management. For that purpose, this research would offer to contribute the success factors of urban regeneration project for successful project. For offering these, this research analyzed the properties of urban regeneration project and success factors of construction project by reviewing a literature. The principal characteristics are variety objectives of each district of urban regeneration project, a diversity of stakeholder's objectives and complex structure of stakeholders, an unstructured decision-making system, a lack of plan for business cooperation. We abstracted factors for urban regeneration from brainstorming and verification by experienced experts. We suggest 2 factors related to achieving a goal effectively and 10 factors related to progress of urban regeneration project efficiently.

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조직 내·외부이해관계자의 사회적 책임 지향성이 지속가능한 공급사슬 관리에 미치는 영향 (Researching Internal and External Stakeholder Orientation of Sustainable Supply Chain Management)

  • 김경묵
    • 중소기업연구
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    • 제42권4호
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    • pp.173-212
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    • 2020
  • 네트워크를 구축한 대기업에게 있어서 지속가능한 공급사슬 관리(SSCM)는 기업 전체의 사회적 성과뿐만 아니라 기업의 장기적인 경쟁 지위를 결정하는 요인이 되었다. 이러한 실무 세계의 변화에도 불구하고 어떤 요인이 대기업의 SSCM 체계 구축을 촉진하고, SSCM이 대기업에 어떠한 가치를 부가하는 지에 대한 체계적인 실증 연구가 거의 없었다. 본 연구는 이러한 선행 연구의 갭(gap)을 메우기 위하여 첫째, 조직 외부의 이해관계자로서 고객의 사회적 책임 압력과 조직 내부의 이해관계자로서 구매관리자의 사회적 책임 의식이 각각 SSCM 변수인 공급사슬 투명성과 상생협력에 미치는 영향을 분석하고, 둘째, 공급사슬 투명성과 상생협력이 각각 결과변수인 기업 명성에 미치는 영향을 분석했다. 우리나라를 대표하는 대기업 69개를 대상으로 하여 실증 분석한 결과, 고객의 사회적 책임 압력과 구매관리자의 사회적 책임 의식은 공급사슬 투명성에 정(正)의 유의한 영향을 미치는 것으로 나타났고, 상생협력에는 구매관리자의 사회적 책임 의식만이 정(正)의 유의한 영향을 미치는 것으로 나타났다. 한편, 공급사슬 투명성과 상생협력은 모두 기업 명성에 정(正)의 유의한 영향을 미치는 것으로 나타났다. SSCM의 영향 요인과 성과를 새로운 관점에서 분석한 본 연구는 조직 간의 거래, 특히 공급사슬 관련 이론을 심화·확장시켰다는 의의를 지닌다.

계층분석과정을 이용한 공공분야 PMO 제도 활성화요인 우선순위 분석 (A Priority Analysis on Influential Factors for Invigorating Project Management Office (PMO) in Public Sectors based on Analytic Hierarchy Process (AHP))

  • 백형충;강필성
    • 산업경영시스템학회지
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    • 제37권4호
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    • pp.42-53
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    • 2014
  • This study identifies influential factors for invigorating the public management office (PMO) system for system integration (SI) projects in public sectors and analyzes the priority of each factor from the point of different stakeholders, i.e., owners, SI company, and PMO. Based on the literature review, four first-level influential factors are identified: legal system maintenance, owner's capability, SI company's capability, and PMO's capability. Among them, the PMO's capability is determined as the most critical factor by all the stakeholders. Among the second-level influential factors, the capabilities of professional engineers and project managers are considered as important among the PMO's capability, whereas the reasonable consulting fee is considered as the most critical factor among the legal system maintenance. With respect to each stakeholder, project management capability is considered as the most important factor for owners, while the reasonable consulting fee is considered as the most important factor for PMO.

환대관광산업 소규모기업 사회적 책임활동(CSR): 회사 홈페이지 커뮤니케이션 분석을 중심으로 (Corporate Social Responsibility (CSR) of Small Enterprises in Hospitality and Tourism Industry)

  • 안영주
    • 유통과학연구
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    • 제15권7호
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    • pp.73-83
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    • 2017
  • Purpose - The purpose of this paper is to explore the CSR activities of small enterprises in hospitality and tourism industry in South Korea. Since previous research on CSR activities has considerably focused on large enterprises whereas small enterprises have relatively less attention, this study aims to explore the characteristics of small enterprises in hospitality and tourism industry and their CSR activities. Research design, data, and methodology - The population of interest for this study was social enterprises registered in Korea Social Enterprise Promotion Agency (2016), and it was used to verify the social enterprises which has a certification for social enterprises. From 1672 companies in total, the sampling frame was a database with 117 companies in hospitality and tourism industry. This study investigates social enterprises' CSR activities on the company's official websites (e.g., company reports, magazines, the news articles, and interviews). The websites of the selected enterprises in hospitality and tourism industry were analyzed for examining CSR activities by the quantitative content analysis. All of the CSR activities in small social enterprises were classified into six dimensions based on the stakeholder theory. Results - The findings of this study provide the characteristics of the 117 small social enterprises and their specific CSR initiatives. A total of eight main business lines were identified: 1) fair travel, 2) leisure/sports, 3) accommodation/camping, 4) medical tourism, 5) exhibitions/art events/cultural events, 6) leisure activities for vulnerable social groups, 7) Korean traditional culture, and 8) ecotourism/agricultural tourism. The CSR initiatives were classified into six dimensions: 1) environment, 2) employment, 3) multicultural families and vulnerable social groups, 4) local community, 5) economic prosperity, and 6) product. Conclusions - This study revealed the special CSR initiative examples of small enterprises in hospitality and tourism industry. Small social enterprises participate in CSR activities mainly related to their own business lines. Moreover, these enterprises are more closely embedded in their local community development, job creation and education for local residents and vulnerable social groups, and traditional heritage preservation. The findings of this study provide theoretical and practical implications and they can contribute to enrich CSR with literature for small enterprises in hospitality and tourism industry.

대학도서관의 사회적 책임에 관한 연구 (A Study on Social Responsibility in Academic Libraries)

  • 조윤희
    • 한국문헌정보학회지
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    • 제41권1호
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    • pp.289-305
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    • 2007
  • 도서관법과 도서관인 윤리선언은 차별 없는 열린 서비스를 통하여 정보자원으로의 동등한 접근과 이용을 보장하는 사회적 책임을 명시하고 있다. 대학도서관은 누구에게나 차별 없는 정보 접근의 평등과 지적 자유를 보장함으로써 조직, 지역사회, 국가의 문화 발전에 기여하는 사회적 책임을 완수할 수 있다. 본 연구는 도서관법, ISO 26000, IFLA의 LSDP을 기반으로 사회적 책임의 접근 방법을 법적, 이해관계자적, 정보 수요적 측면에서 검토하였다. 아울러 대학도서관의 사회적 책임에 대한 인식이 보급되지 않은 우리나라 대학도서관에 사회적 책임의 개념, 국제적 표준과 그 접근방법을 검토함으로써 사회적 책임에 관한 기초 이론을 제시하였다. 이를 기반으로 사회적 책임의 수행 방안을 제시함으로써 대학도서관의 사회적 책임 활동 시작을 위한 기초 자료를 제공하고자 하였다.