• Journal of the Korea Safety Management & Science
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• v.24 no.4
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• pp.85-93
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• 2022

Today's customer service providers, who have the greatest impact on customer satisfaction, are experiencing severe stress and job burnout due to various causes. Unlike general companies, the corporation has a relatively high level of dissatisfaction with customer service since there is a large conflict between the provision of kindness and the reasonable handling of civil complaints according to laws and regulations. In order to analyze the environment of the NPS' customer service providers, 5.583 branch employees working at the National Pension Service and 407 call center employees were surveyed online using the questionnaire function of the Enterprise resource planning system. The contents of the survey consisted of a survey on customer-facing employees, the level of awareness of customer-facing workers protection measures, and opinions on improvement and supplementation related to customer-facing workers protection measures. As a result of the survey, 72.8% of the total respondents experienced grievance complaints, and the proportion of call center employees was even higher at 89.0%. In addition, both the branch and the call center had the largest share of complaints about obstruction of business, unreasonable demands, abusive language, and verbal abuse. More than 40% of call center employees in their 20s and 30s experienced the highest frequency of complaints 13 or more times a year. The most difficult thing in the process of responding to complaints was that both branch offices and call centers had insufficient psychological recovery time, lack of space, and lack of help from colleagues and superiors. Based on the survey analysis, it is suggested to establish a countermeasure through case analysis rather than the right to suspend work for civil complaints that cannot be handled, such as customized manuals and action strategies for the age group with high grievance complaints.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.16 no.11
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• pp.3565-3583
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• 2022

The task scheduling problem has received a lot of attention in recent years as a crucial area for research in the cloud environment. However, due to the difference in objectives considered by service providers and users, it has become a major challenge to resolve the conflicting interests of service providers and users while both can still take into account their respective objectives. Therefore, the task scheduling problem as a bi-objective game problem is formulated first, and then a task scheduling model based on the bi-objective game (TSBOG) is constructed. In this model, energy consumption and resource utilization, which are of concern to the service provider, and cost and task completion rate, which are of concern to the user, are calculated simultaneously. Furthermore, a many-objective evolutionary algorithm based on a partitioned collaborative selection strategy (MaOEA-PCS) has been developed to solve the TSBOG. The MaOEA-PCS can find a balance between population convergence and diversity by partitioning the objective space and selecting the best converging individuals from each region into the next generation. To balance the players' multiple objectives, a crossover and mutation operator based on dynamic games is proposed and applied to MaPEA-PCS as a player's strategy update mechanism. Finally, through a series of experiments, not only the effectiveness of the model compared to a normal many-objective model is demonstrated, but also the performance of MaOEA-PCS and the validity of DGame.

• The Journal of Engineering Geology
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• v.33 no.3
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• pp.403-411
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• 2023

The possibility of utilizing radiant solar energy as a renewable energy resource in Tajikistan was investigated by assessing solar irradiance using XGBoost algorithm. Through training, validation, and testing, the seasonality of solar irradiance was clear in both actual and predicted values. Calculation of hourly values of solar irradiance on 1 July 2016, 2017, 2018, and 2019 indicated maximum actual and predicted values of 1,005 and 1,009 W/m², 939 and 997 W/m², 1,022 and 1,012 W/m², 1,055 and 1,019 W/m², respectively, with actual and predicted values being within 0.4~5.8%. XGBoost is thus a useful tool in predicting solar irradiance in Tajikistan and evaluating the possibility of utilizing radiant solar energy.

• Journal of the Korea Society for Simulation
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• v.18 no.2
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• pp.49-55
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• 2009

In this paper, we investigate an optimal allocation of constant service resources in stochastic system to optimize the expected performance of interest. For this purpose, we use the control variates to estimate the gradients of expected performance with respect to given resource parameters, and apply these estimated gradients in stochastic optimization algorithm to find the optimal allocation of resources. The proposed gradient estimation method is advantageous in that it uses simulation results of a single design point without increasing the number of design points in simulation experiments and does not need to describe the logical relationship among realized performance of interest and perturbations in input parameters. We consider the applications of this research to various models and extension of input parameter space as the future research.

• Journal of People, Plants, and Environment
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• v.22 no.1
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• pp.75-89
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• 2019

This study aimed to examine the current status of mobile applications for garden design and extract valuable contents for the development of garden design programs for future reference. Mobile applications released in Korean or English on Google Play App Market as of July, 2018 were analyzed in this study (1 application in Korea and 14 applications overseas). The purposes of this study are to analyze the components of the programs for those who actually intend to create a garden and to use it as a resource for developing mobile applications for garden design. Thus, program components and contents were analyzed for garden design applications based on real space (1 application in Korea and 3 applications overseas) that could actually help users. The analysis of mobile applications for garden design shows that while overseas garden programs are rapidly developing in various fields, the number of garden design mobile applications developed in Korea and the amount of information platforms are significantly insufficient. This study suggested flowchart for garden design mobile applications based on the analysis results of existing garden design application. This flowchart includes a series of processes from planning/designing gardens to purchasing plants and facilities to constructing/maintaining gardens for users who intend to design and create a real garden. Furthermore, this study proposed a freemium business model based on 4R(Reflex, Reality, Real place, Real communication) marketing strategies for mobile applications. Realistic experiences can be increased through graphics and information about gardens and plants provided in this study, and location-based information services as well as the creation of systems connected with vendors and suppliers of products related to gardens can induce consumers' purchasing behaviors. Additionally PR activities through various garden-related cultural events are expected to attract more users.

• The Southeast Asian review
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• v.29 no.3
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• pp.39-80
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• 2019

This article examines the reason why Indonesian Javanese are using their traditional medicine jamu. Tracing the cultural logic of Javanese, this study observes the space and the process in which the demand on jamu is culturally constructed. In order to address this, the article focuses on Javanese family and their royal court, the spaces where jamu originated from and has been used. Then, the discussion proceeds to identify jamu as a medium to construct rukun(harmony) and tentram(peace), as well as to express and ensure Javanese cosmology. Along with the research, the article argues that: 1) jamu is an embodiment of Javanese local knowledge system into which Javanese consciousness, notions, knowledge, and techniques integrate; 2) the health achieved by using jamu is what Javanese call tentram, which encompasses physical, mental, spiritual and social dimensions of health; 3) the health of tentram has the value of a resource that becomes the foundation to build a good, prosperous society.

• International conference on construction engineering and project management
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• 2013.01a
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• pp.634-639
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• 2013

The aim of the study is to develop the 3D visualization of Building Information Model and integrated 4D model for optimization of resources in the construction project. This study discuss the process of methodology and creation of 4D model of the project and simulate it to monitor the workflow at the site. Different stages of the construction process and activities are generated by using Revit and MS Project. MS project has been used for creation of the schedules and these are linked with the Revit for 3D modeling. The time used as the fourth dimension and 4D model created by using Navisworks Time liner software. Narges shopping center is presented as a case study to realize the actual uses and benefits of Building Information Model (BIM). Narges shopping mall is located in Tehran, Iran. As a part of Hekmat master plan, Narges shopping center is an 11 stores building with a total area of 30000 Sq.m. This shopping and entertainment center is comprised of 150 retails and two multi-use public halls with a capacity of 400 persons each and underground parking with total 400 parking space. The main purpose of architecture was to create an urban public center along with its revolving, spiral like form and an ever changing continuous façade by means of different colors, materials, which is in harmony with the other building of the master plan. The approximate cost of the project is $17 million and duration of the project schedule is 30 months. The developed Building Information Model enabled us to identify the potential collisions or clashes between various structural and architectural systems. 4D model has been used for limiting the interaction between subcontractors installing the different systems so rework could be avoided and productivity maximized. It is also observed that the utility of BIM for construction stimulation and clash detection is the best suitable method. Clash detection before the implementation of work is highly recommended to avoid rework.

• Explosives and Blasting
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• v.41 no.4
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• pp.17-28
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• 2023

Recently, the utilization of underground space for research facilities and resource development has been on the rise, expanding development from shallow to deep underground. The establishment of deep underground spaces necessitates a thorough examination of rock stability under conditions of elevated stress and temperature. In instances of greater depth, the stability is influenced not only by the geological structure and discontinuity of rock but also by the propagation of ground vibrations resulting from earthquakes and rock blasting during excavation, causing stress changes in the underground cavity and impacting rock stability. In terms of blasting engineering, empirical regression models and numerical analysis methods are used to predict ground vibration through statistical regression analysis based on measured data. In this study, single-hole blasting was conducted, and the pressure of the blast hole and observation hole and ground vibration were measured. Based on the experimental results, the blast pressure blasting vibration at a distance, and the response characteristics of the tunnel floor, side walls, and ceiling were analyzed.

• KIPS Transactions on Computer and Communication Systems
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• v.12 no.12
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• pp.347-356
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• 2023

In the recent war between Ukraine and Russia, low-orbit satellite communication played a major role, and Korea laid a foothold for low-orbit satellite communication services with the successful launch of Nuri in May 2023 and entered a full-scale civilian space age competition. In order to create an ecosystem for ICT digital transformation and data convergence in the field of low-orbit satellite communication, this paper conducts user sentiment analysis by importing posts from Reddit, one of the world's SNS, and extracts need-related sentences through need mining to identify user needs, performs topic modeling to classify topics, and prepares an action plan according to these topics. We hope that this study will be used as a policy resource for the development and innovation of new business models in the field of low-orbit satellite communication, bridging the digital information gap and solving social problems, contributing to sustainable digital transformation and enhancing soft power.

• The Korean Journal of Air & Space Law and Policy
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• v.20 no.1
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• pp.87-107
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• 2005

Land Remote Sensing' is defined as the science (and to some extent, art) of acquiring information about the Earth's surface without actually being in contact with it. Narrowly speaking, this is done by sensing and recording reflected or emitted energy and processing, analyzing, and applying that information. Remote sensing technology was initially developed with certain purposes in mind ie. military and environmental observation. However, after 1970s, as these high-technologies were taught to private industries, remote sensing began to be more commercialized. Recently, we are witnessing a 0.61-meter high-resolution satellite image on a free market. While privatization of land remote sensing has enabled one to use this information for disaster prevention, map creation, resource exploration and more, it can also create serious threat to a sensed nation's national security, if such high resolution images fall into a hostile group ie. terrorists. The United States, a leading nation for land remote sensing technology, has been preparing and developing legislative control measures against the remote sensing industry, and has successfully created various policies to do so. Through the National Oceanic and Atmospheric Administration's authority under the Land Remote Sensing Policy Act, the US can restrict sensing and recording of resolution of 0.5 meter or better, and prohibit distributing/circulating any images for the first 24 hours. In 1994, Presidential Decision Directive 23 ordered a 'Shutter Control' policy that details heightened level of restriction from sensing to commercializing such sensitive data. The Directive 23 was even more strengthened in 2003 when the Congress passed US Commercial Remote Sensing Policy. These policies allow Secretary of Defense and Secretary of State to set up guidelines in authorizing land remote sensing, and to limit sensing and distributing satellite images in the name of the national security - US government can use the civilian remote sensing systems when needed for the national security purpose. The fact that the world's leading aerospace technology country acknowledged the magnitude of land remote sensing in the context of national security, and it has made and is making much effort to create necessary legislative measures to control the powerful technology gives much suggestions to our divided Korean peninsula. We, too, must continue working on the Korea National Space Development Act and laws to develop the necessary policies to ensure not only the development of space industry, but also to ensure the national security.