• Journal of Global Scholars of Marketing Science
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• v.16 no.3
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• pp.1-16
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• 2006

Many financial service organizations use various types of penalties (e.g., late payment fee, overdraft fee), often inflicting customer complaints and, in extreme cases, attrition. This study examines how customers evaluate penalties using concepts from attribution theory and literatures of social justice and customer satisfaction/dissatisfaction. The study hypothesizes that both cognitive (i.e., attribution, perceived fairness, disconfirmation) and affective (i.e., emotion) responses influence customer's penalty judgment and tests the effect of moderation between attribution and perceived fairness on penalty judgment. The study uses a cross sectional survey design and collects data using the critical incident technique. The results show that attributions have significant moderating effects on the relationship between perceived fairness and dissatisfaction with the penalty and that perceived fairness, emotion, and attribution have a significant influence on penalty evaluation. The study provides discussion of the findings and managerial implications.

• Journal of Industrial Convergence
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• v.20 no.5
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• pp.11-20
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• 2022

The purpose of the study is as follows. This is to understand the effect of ethical leadership of small and medium businesses employers on job satisfaction and to understand the mediating effect of organizational fairness in their relationship. The study conducted an online survey and analyzed 508 employees of small and medium-sized enterprises in Seoul and northern Gyeonggi. The research results are as follows. First, the higher the ethical leadership of small and medium businesses employers, the higher the job satisfaction. Second, the higher the ethical leadership of small and medium businesses employers, the higher the organizational fairness. Finally, the partial mediating effect of organizational fairness was confirmed in the effect of ethical leadership of small and medium businesses employers on job satisfaction. Therefore, there is a need for a plan to strengthen the ethical leadership capabilities of small and medium businesses employers to improve job satisfaction and organizational fairness of SME employees.

• Journal of Digital Convergence
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• v.19 no.2
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• pp.183-193
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• 2021

The purpose of this study was to verify how organizational fairness affects organizational commitment to social welfare officials, and to examine the mediating effect of organizational support. Social welfare officials have tried to find out what factors can be more adapted to the organization and immersed in the organizational aspect, as overwork and poor working conditions are becoming a problem. As the subject and method of the study, a questionnaire survey was conducted on 172 social welfare officials in P and U cities in northern Gyeonggi Province, and analyzed using multiple regression analysis. As a result of the study, organizational fairness of social welfare officials had a positive effect on organizational commitment, and organizational support had a partial mediating effect. Based on the results of this study, administrative and policy implications for the organizational adaptation and commitment of public officials in charge of social welfare were presented.

• Journal of the Korean association of regional geographers
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• v.9 no.4
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• pp.546-558
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• 2003

Social justice has been an interest of whole geographers for almost four decades. The conception of social justice includes fairness and equity in the distribution of a wide range of attributes. The purpose of this study is to understand social justice in geography of welfare. The theories of social justice are needed to describe relationship between social justice and geography of welfare. The evaluation of spatial variations in welfare is closely associated with social justice. Equality, equity, efficiency, and fairness are the reasonable criteria to apply to the evaluation of distributions of welfare, relating to distributive(or territorial) justice. However, there are complications in the spatial application of welfare evaluation criteria, including access across space, boundary crossing and ecological fallacy.

• Korean Journal of Social Welfare
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• v.45
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• pp.126-155
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• 2001

It has been 5 years since evaluation systems were introduced to the social welfare field in Korea. More than half of social welfare agencies (617 out of 1,267) were evaluated in the past two years. Most areas of the agencies were the target of an extensive evaluation in 2000. As "the Evaluation Era" has come, problems were raised especially regarding the Accreditation system of the Ministry of Health and Social Welfare. More specifically, the problems were related to operation and management of the evaluation systems including the issue of evaluators' objectivity and fairness. In addition, evaluation costs have been too high to the government. The evaluation systems of OECD nations including the United States were quite different. These nations have used the Performance Measurement in order to secure the objectivity and the fairness. Although the quantity of information was limited compared to that of the Accreditation system, these nations have taken the lead in the governmental evaluation. In this context, this study compared social welfare evaluation systems between Korea and the United States. It presented the current status and problems of the Accreditation system of the Ministry of Health and Social Welfare, discussed the American Performance Measurement and its limitations, and compared the strengths and weaknesses of the two evaluation systems. In addition, this study suggested the strategies of Korean evaluation systems in the long term as well as in the short term.

• Korean journal of communication and information
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• v.46
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• pp.323-353
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• 2009

Press (un)fairness has been a social issue in Korea. The previous research focused mainly on the suggestion of fairness norms, principles, concepts, and definitions. Also, the research tried to measure the degree of fairness by analyzing press contents. This study attempted to overcome the media- and source-oriented approach proposing ordinary press consumers' perspectives. The study posited that one's fairness judgment would be greatly influenced by his or her preexisting attitudes on issue. Based on social judgment theory and hostile media perception framework, the research expected 'assimilation' bias for attitudinally congruent group and 'contrast' bias for attitudinally incongruent group. An $3\times3\times2$ experimental design was employed to test the theoretical predictions. The results found assimilation and contrast bias for strong attitude groups who read one-sided and two-sided messages. The results also implied hostile media perception occurred by selective categorization. Also the difficulty and limitation of traditional fairness judgment and media-centered approach was discussed.

• The Journal of Industrial Distribution & Business
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• v.10 no.11
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• pp.25-34
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• 2019

Purpose: As the proportion of foreigners participating in the domestic labor market is gradually increasing, problems caused by social and cultural differences have also been expressed. As such, the purpose of this study was to analyze the effects of organizational justice and social support on psychological and cultural adaptation and its effect on turnover intention. Research design, data and methodology: The data was collected for foreign workers who visited the Foreign Workers Support Center operated by the Korea Human Resources Development Service. A total of 224 data were analyzed from March 1 to March 30, 2019 and was analyzed through frequency analysis for basic work environment of foreign workers, factor analysis for reliability and validity of variables, and overall structural model analysis. Results: Organizational fairness did not appear to affect psychological adaptation and significant cultural adaptation but social support had a significant effect. Psychological adjustment did not affect turnover intention, and cultural adaptation had a significant effect on turnover intention. Conclusions: Thus, in order to reduce the intention of turnover and adapt well to the working environment, it would be more efficient to find ways to raise the level of psychological adaptation by strengthening social support rather than organizational fairness.

• Journal of the Korea Convergence Society
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• v.8 no.9
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• pp.331-338
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• 2017

The purpose of the present convergence study is to investigate the relationship among self control, fairness, and happiness. It is to determine whether fairness had a mediating role in the relationship between self control and happiness. Participants were 275 undergraduate students. Self control, fairness, and happiness scales were used. For data analysis, correlation analysis, factor analysis, structural equation modeling analysis were conducted. The present study used structural equation modeling to examine the relation among variables. The analyses revealed that the present data best fit the research model in which self control were directly associated with happiness and mediated by fairness(${\chi}^2(51)=91.723$, TLI=0.919 CFI=0.937 RMSEA=0.054). The results indicate that self control affect happiness directly. And also self control affect happiness indirectly by mediation of fairness. Self control had a positive effect on fairness and happiness. This suggests that it is important to have educational and psycho-social interventions to improve happiness of undergraduate students.

• Korean Journal of Social Welfare
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• v.64 no.1
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• pp.79-100
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• 2012

The predominant concern of the study consist in: (1) the direct effect of social commitment on teachers' intervention efficacy for helping both victims and offenders in school violence situation; (2) the indirect effects of both teachers' perceptions of offenders and victims, and fairness of school regulations on teachers' intervention efficacy. Research is based on a survey conducted with 351 teachers(84 males and 267 females) from 10 middle schools located in different districts of the city of Daegu. In order for subjects to verify research questions, structural equation models in teachers' intervention efficacy for helping both victims and offenders were explored. In order to verify the difference between mediators' effect, along with total indirect effect and each individual mediator's effects, bias-corrected bootstrapping analysis by using Mplus were employed. The major findings of the study supported the significance on direct effect of social commitment, and indirect effect of both fairness of school regulations and teachers' perceptions toward offenders and victims, on teachers' intervention efficacy. However, the indirect effect of fairness of school regulations(.025) was far outweighed by teachers' perceptions(.224) toward offenders and victims. In conclusion, the above findings claim our attention in that they provide a range of practical implications for teachers and other related professionals including school workers who are engaged in helping out both victims and offenders in school violence situation.

• Korean Institute of Interior Design Journal
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• v.24 no.6
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• pp.47-57
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• 2015

In this research, an attempt was made to approach social sustainability of residential environments that have been studied thus far in community-oriented research in a broader perspective, with the aim to induce evaluation indicators for social sustainability of a residential environment that is oriented for enhancement of the residents' life quality. First, evaluation system of social sustainability of residential environments is divided into 6 areas that include regionality, diversity, fairness, satisfaction of diverse needs, social exchange, and participation and decision making. A subdivision was also introduced to account for evaluation properties by area. Second, regarding measurement of life quality in a residential environment, the scope of evaluation was divided into residential environment dimension, resident dimension, and management dimension which can incorporate both objective evaluation and subjective evaluation in consideration of the fact that it involves both physical environment and socio-psychological elements. Third, evaluation indicators by area were collected based on an analysis of preceding studies. For the purpose, a total of 193 indicators were extracted, including 28 items of regionality area, 26 items of diversity area, 28 items of fairness area, 58 items of satisfaction of diverse needs, 34 items of social exchange area, and 19 items of participation and decision making area. The kind of evaluation indicators have meaning in that it can be used as an evaluation tool of social sustainability that can be applied universally from the planning stage. It can be utilized as a basic data for enhancement of life quality and promotion of social values in a residential environment.