• Human Ecology Research
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• v.52 no.4
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• pp.429-441
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• 2014

The use of smartphones has grown rapidly over a short period of time, particularly for commuting news search, smart banking, and social networking services, and has had a significant impact on the pattern of contemporary life. Further, a wide range of applications are downloaded on to smartphones. This has also led a considerable number of complaints regarding these applications. In this study, we focus on the levels of dissatisfaction that users experience with smartphone applications and their effects on consumer complaint behavior along with the moderating effects of the complaint handling process and attribution. The aim of this study is to verify whether the following hypothesis--2 (low/high dissatisfaction level of smartphone applications)${\times}2$ (poor/excellent complaint handling process)${\times}2$ (internal/external consumer attribution)--is in accordance with the betweengroup design to build a factorial design experiment. The results of this study are as follows. First, the consumer's tendency to complain significantly influenced their dissatisfaction level. Second, consumer complaint behavior is modulated by the complaint handling process. Third, the external-attribution tendency of consumers was found to lead to more dissatisfaction than the tendency for internal attribution.

• Journal of Digital Convergence
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• v.13 no.5
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• pp.205-211
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• 2015

Recently, a mobile communication network and the wireless terminal is suddenly develop, mobile office service is more and more the sportlight. However, the user may receive an attack from a malicious third party if the up/download the data in the remote to perform the work in a mobile office environment. In this paper, we propose scheme to manage the information lost due to theft smartphone that contain spill prevention personal information and company information from the mobile office environment (call history, incoming messages, phonebook, calendar, location information, banking information, documents, etc.). The proposed scheme using the number of triangular fuzzy information about the state of the personal information and business intelligence to implement a pair-wise comparison matrix. In particular, the proposed scheme is to prevent the value obtained by constructing a pair-wise comparison matrix for personal information and business intelligence and pair your smartphone is lost when a third party not allow access to personal information and corporate information is leaked to the outside.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.18 no.5
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• pp.141-146
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• 2018

In this paper, we propose a system for efficient customer management by linking the automatic dispenser and bank server computer to smart phone. The proposed background is as follows. The customer management system used by banks has been used by ordinary users. However, with the development of smartphones, the number of online banking users has increased and the number of bank branches has decreased, so that a long waiting time occurs when a bank is directly used offline. In addition, customer inefficiency time loss causes problems in customer service. In this paper, we propose a queue management system based on the number of customers by using the automatic dispenser that is used offline with the smartphone to improve customer service resulting from such a customer management problem.

• Journal of Digital Convergence
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• v.12 no.10
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• pp.299-308
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• 2014

Today, a number of users using smartphone is very rapidly increasing by development of smartphone performance and providing various services. Also, they are using it for enjoying various services(cloud service, game, banking service, mobile office, etc.). today's mobile security solution is simply to detect malicious code or stay on the level of mobile device management. In particular, the services which use sensitive information, such as certificate, corporation document, personal credit card number, need the technology which are prevented from hacking and leaking it. Recently, interest of these mobile security problems are increasing, as the damage cases been occurred. To solve the problem, there is various security research such as mobile virtualization, ARM trustzone, GlobalPlatform for mobile device. Therefore, in this paper, I suggested efficient method that uses the mobile virtualization techniques of certification, security policy and access control, password/key management, safe storage, etc. and Trustzone of ARM for preventing information leakage and hacking.

• Journal of Digital Convergence
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• v.12 no.2
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• pp.277-283
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• 2014

Recently, various cloud service has been being provided on mobile devices as well as desktop pc and server computer. Also, Smartphone users are very rapidly increasing, and they are using it for enjoying various services(cloud service, game, banking service, mobile office, etc.). So, research to utilize resources on mobile device has been conducted. In this paper, We have suggested efficient method of cloud resource management by using information of available physical resources(CPU, memory, storage, etc.) between mobile devices, and information of physical resource in mobile device. Suggested technology is possible to guarantee real-time process and efficiently manage resources.

• Journal of Digital Convergence
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• v.15 no.8
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• pp.183-193
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• 2017

Digital accredited certificates issued under the Digital Signature Act provide essential functionalities for online service, so certificates are used for various services such as online banking, e-government. However, certificates can be stolen by hackers and users need to install separate software to use certificates. Recently FIDO, which aims to solve the problems of password-based authentication and the lack of interoperability between authentication methods, is used for biometric authentication and TrustZone, hardware-based secure environment, is used for safe smartphone usage. In this paper, the new service method is suggested which uses FIDO-based biometric authentication and stores certificates in TrustZone. This method can not only improve security and convenience but also be easily applied to the service because it uses built-in functionalities of new smartphones such as biometric sensors and TrustZone. It is expected that people can use certificates in a safe and convenient way with this method.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.17 no.3
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• pp.525-532
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• 2013

Recently. smartphones have been popularized rapidly and now located deep in our daily life, providing a variety of services from banking, SNS (Social Network Service), and entertainment to smart-work mobile office through apps. Such smartphone apps can be easily downloaded from what is known as app store which, however, bears many security issues as software developers can just as easily upload to it. Military apps will be exposed to a myriad of security threats if distributed through internet-basis commercial app store. In order to mitigate such security concerns, this paper suggests a security guidelines for establishing a military-excusive app store and security verification system which prevent the security hazards that can occur during the process of development and distribution of military-use mobile apps.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.15 no.6
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• pp.1-9
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• 2015

Recently, with smart device proliferation and providing the various services using this, they have interested in mobile and Smart TV security. Smartphone users are enjoying various service, such as cloud, game, banking. But today's mobile security solutions and Study of Smart TV Security simply stays at the level of malicious code detection, mobile device management, security system itself. Accordingly, there is a need for technology for preventing hacking and leakage of sensitive information, such as certificates, legal documents, individual credit card number. To solve this problem, a variety of security technologies(mobile virtualization, ARM TrustZone, GlobalPlatform, MDM) in mobile devices have been studied. In this paper, we propose an efficient method to implement security technology based on TYPE-I virtualization using ARM TrustZone technology.