• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.1
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• pp.171-191
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• 2011

The purpose of this study is to introduce the concepts of smartphone and app, to review the theoretical researches and the representative service examples in academic libraries' mobile services based on smartphone apps, and to propose the proper mobile services methods based on smartphone apps in academic libraries of Korea. The ways for mobile app services in academic libraries are like these: 1) Libraries need to prepare the hybrid service system based on the combination of mobile web and app for smartphone. 2) Libraries have the guidelines for choosing apps which are applied to library services. 3) Libraries develop the apps for library marketing and education services and make use of existed apps to their own services. 4) Smartphone application bibliography service(Appography service) needs to be developed and serviced as an academic library service field.

• Journal of Korean Institute of Industrial Engineers
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• v.42 no.1
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• pp.1-19
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• 2016

Recently, the emergence of smartphone foster the technological convergence. This convergence no longer takes place within technologies only. Rather, convergence phenomena happen as a form of embodied services. However, previous research on convergence has been subject to the technology-oriented studies, including suggesting patent-based indexes or analyzing technological characteristics. However, investigating technology-service convergence is critical since most of new smart services are technology-based convergence services. Therefore, we analyze the pattern of technology-service convergence which occurs in the smartphone application services. We divided the smatphone application services into four categories, and employ a network analysis to represent the convergence phenomena of each category. Our study is expected to provide meaningful implication in new service development practice.

• Journal of Korea Society of Industrial Information Systems
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• v.18 no.6
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• pp.1-8
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• 2013

Recently, as increasing use of smartphone, the development of social network service(SNS) applications is very active because of the mobility of smartphone. In addition, as the demand of the location based service(LBS) supporting mobile information is expanded, LBS combined with SNS improves the usability of smart phones. This paper proposes the smartphone application that provides the information for SNS generated depending on the location, by tracking the user's location in real time.

• Agribusiness and Information Management
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• v.7 no.2
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• pp.27-37
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• 2015

This study was carried out with the goal of improving accessibility for farmers in record management. The pre-survey for farm records found that the main reasons for lack of records were "no need" and "no time" to keep such records. Based on the results of the pre-survey of smartphone-based farm recordkeeping, the major composition articles were management books, daily work logs, analysis books and additional books compiled by setting log in, notice and suggestions. The number of smartphone-based farm record books was 4,430 nationwide. We also updated farms keeping records on seven occasions for user convenience. Regional differences in the utilization ratio of record books showed that continuous promotion and education aimed at users were key points of success for farm recordkeeping books.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.36 no.3
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• pp.79-86
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• 2013

Recently, the number of smartphone users has skyrocketed because of a plenty of useful services that smartphone applications provide. In the Information Systems (IS) literature, however, there has been little understanding about the effects of the service quality of smatphone applications on user satisfaction and loyalty. Thereby, this study examined 1) the effects of the service quality of smartphone applications on users beliefs, perceived usefulness and easiness and 2) the effects of the user beliefs as mediating variables on users' attitude, satisfaction, and loyalty. A survey was conducted and SEM was employed to analyze the data. The results showed that the service quality of smartphone applications affect users' attitude, satisfaction, and loyalty through the mediating variables.

• Journal of Korean Society for Quality Management
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• v.40 no.3
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• pp.359-371
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• 2012

Purpose: Due to the explosive growth and widespread use of smartphones, new business opportunities are emerging. Despite the importance of creating customer value in using smartphone applications, past studies on have mainly focused on functions or factors and specifications that influence users to use the device. Methods: This study is intended to identify how customer dissatisfaction from the use of smartphone application services affects customer sentiment and behavior. The research model is tested via a survey of 290 smartphone application users. Results: The result of this empirical study indicates that customer dissatisfaction significantly affects the user's disappointment and regret in using a service, which are subordinate values of customer emotion. The user's anger is positively associated with 'Negative word of mouth' and 'Complaint', which are subordinate values of customer behavior, but not with an intention to switch to another service. 'Regret' and 'Disappointment' are positively associated with 'Negative word of mouth' and 'Switching intention', but not with 'Making direct complaints'. Finally, customer's negative sentiments are a significant intermediary in the relationship between customer dissatisfaction and behavioral response. Conclusion: Finally, the study offers a more systematic understanding on the phasal response process of customer dissatisfaction in relation to the provision of smartphone application services.

• Journal of Service Research and Studies
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• v.4 no.2
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• pp.49-56
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• 2014

Lately, We have experienced increasing of Smartphone. Therefore we have experienced increasing of Application for Smartphone. This study suggested Tour Management Application using the smartphone. When you travel, you need various information This study of Development for Application provide that guide of travel destination provide means of transportation, time of travel, traveling expensives management. This application will use conveniently This application provide various information of travel and this application will use tool of new mobile business.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.11 no.6
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• pp.60-69
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• 2012

Public Transport Information Service which use smartphone Apps has received attention as the way of solution that reduced transport problem. Smartphone can offer real-time information because of a LBS(Location Based Service) system. This study try to find out which factor affect mode choice ratio of public transport, especially smartphone Apps. The result shows that rising oil price, traffic congestion, public information service with smartphone apps, BIS(Bus Information System) factors get 0.39, 0.27, 0.18, 0.16 scores with paired comparison. Younger and student respondents prefer smart phone public information service. Decision Tree shows that the most important decision factor is smartphone information service factor.

• The Journal of Information Systems
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• v.20 no.3
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• pp.81-109
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• 2011

The increase in the number of smartphone users has recently been steep, which started to offer companies and individuals more opportunities to enter into a new business field. Furthermore, the smartphone applications have become one of the hottest topics inside and outside the mobile industry. Still the market is in its infancy and intention to pay of charged application of most smartphone users is relatively low. However, rate of charged application in appstore is expected to be increase steadily for some years to come. In this perspective, it is important to consider the smartphone mobile application. Research on smartphone application is still in its early stage. Thus, the purpose of this study is to find what are the effective factors on user satisfaction and intention to pay of mobile application. Based on information system success model, we proposed system quality(stability, usability, security), information quality(timeliness, accuracy, enjoyment) and service quality(reactivity, reliability, empathy) as factors to effect on user satisfaction in mobile application. The results showed that stability, usability, timeliness, accuracy, enjoyment, reactivity and empathy affected significantly user satisfaction. The relationship among satisfaction and intention to pay of mobile application was significantly supported. The implications of the findings is that firms and individual developers of mobile application should focus on customer retention through enhancing satisfaction and quality.

• Journal of Korea Multimedia Society
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• v.15 no.2
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• pp.273-280
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• 2012

Recently, our society is affected by frequent occurrence of disaster such as local heavy rain and landslide. So, disaster organization and facility are stepping up their efforts to establish an effective disaster information system. Especially, researches of smartphone based disaster information service are conducted actively because smartphone becomes an ubiquitous to society and has various advantages. However, in general, these services only provide simple disaster information and do not consider several elements that is desired by the situation and conditions. Therefore, this paper establishes efficient disaster information service through implementation of application that connect disaster collection system and ability to search disaster information according the terms desired of user.