• Proceedings of the Korean Society for Quality Management Conference
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• 2006.04a
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• pp.444-449
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• 2006

6시그마 프로세스는 정의(Define), 측정(Measure), 분석(Analyze), 개선(Improve), 관리(Control)라는 다섯 스텝을 통하여 문제를 해결하고 성과를 달성한다. 이 다섯 단계 중에서 정의 단계는 프로젝트를 선정하고, 고객을 정의하고 프로젝트의 핵심 요인을 파악하며, 팀을 구성하고, 일정을 수립하는 일련의 과정으로서, 6시그마 활동전체의 방향을 제시하는 동시에, 이 활동이 그 조직에 얼마나 효과성이 결정되는 단계로서 6시그마 전 활동을 통하여 가장 중요한 단계라 할 수 있다. 6시그마 활동 중 정의 단계의 4 Step인 Project의 선정, Project의 정의, CTQ의 도출 및 선정, Project의 실행 계획은 프로젝트의 성공과 실패를 좌우하는 중요한 요인이다. 본 연구는 F사에서 수행했던 프로젝트를 대상으로 정의 단계의 각 Step마다 적정한 Activity에 따라 수행되었는가를 분석하여 F사의 6시그마 활동의 문제점을 조사하여 향후 6시그마 활동의 방향을 제시하려한다.

• Journal of the Korean Data and Information Science Society
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• v.24 no.3
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• pp.465-475
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• 2013

Higher quality level is generally perceived by customers as improved performance by assigning a correspondingly higher satisfaction score. Usually, the quality level is measured by process capability indices. The index is used to determine whether a production process is capable of producing items within a specified tolerance. Some useful process capability indices $C_p$, $C_{pk}$ and $C_{pm}$ have been widely used in six sigma industries to assess process performance. Most evaluations on process capability indices focus on point estimates, which may result in unreliable assessments of process performance. It is necessary to investigate their asymptotic correlationship among process capability indices $\hat{C}_p$, $\hat{C}_{pk}$ and $\hat{C}_{pm}$. In this paper, we study their asymptotic correlationship for some process capability indices $\hat{C}_p$, $\hat{C}_{pk}$ and $\hat{C}_{pm}$ under the normal process.

• The KIPS Transactions:PartD
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• v.13D no.5 s.108
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• pp.691-698
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• 2006

The companies need the enterprise-wide support environment to build the competency to gather VOM(Voice of Market) in the process of preparing and implementing the strategy and to help establishing and managing the business process in order to secure the continuous competitive edge The enterprise-wide support environment to establish, operate, improve and evaluate the business process must be carried out. In this paper we define the method to define process and business rule in order to enable accurate execution of the process. Furthermore, collection and refection of accurate data concerning the competency of individuals, the subjects of the process execution, allows prevention of weakness of the process execution result and is the basis for identifying the areas of improvement. Therefore, high visibility can be attained through the work knowledge and processes presented in rules, and it can help firmly establish the process centered work culture (or system) in the organization by process improvement strictly based on data.

• Journal of Korean Society for Quality Management
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• v.43 no.3
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• pp.221-238
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• 2015

Purpose: In this study, A reliability assurance model (or reliability program) is proposed to evaluate the reliability of an armed vehicle. The reliability assurance is performed through the reliability-centered activities during its life cycle of development/design, production, deployment, maintenance, and disposal. Methods: By reflecting the current situations of korea defense industry, a reliability assurance model is built up based on the benchmarking results of world leading companies' best practices in same fields. Results: The proposed reliability program of armed vehicles, which is based on the reliability program of ANSI/GEIA-STD 0009, uses DMAIC process of the six sigma methodology from design phase to testing and evaluation phase. Conclusion: This research is supposed to develop reliability program of armed vehicles by integrating DFSS, DFR and reliability growth process.

• Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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• 2011.04a
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• pp.735-741
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• 2011

In the early phase of vehicle development, CAE is conducted as tool for vehicle performance assessment. To maintain acceptable road noise performance, solution for reduced vehicle sensitivity is required. Chassis interface dynamic stiffness characteristics are key component to isolating vibration and noise of road from the vehicle interior. This research provide how to set up the optimized dynamic characteristics under noise effect through DFSS study. CAE-based DOE is performed to build prediction math model, CMS process involves DOE to achieve very fast run times while giving results very comparable. Minimized $95^{th}$ percentile of performance distribution is applied to minimize vehicle sensitivity and road noise levels variation during the optimization process. Finally, the results of optimization were reviewed for performance and robustness.

• Transactions of the Korean Society for Noise and Vibration Engineering
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• v.21 no.7
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• pp.674-681
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• 2011

In the early phase of vehicle development, CAE is conducted as tool for vehicle performance assessment. To maintain acceptable road noise performance, solution for reduced vehicle sensitivity is required. Chassis interface dynamic stiffness characteristics are key component to isolating vibration and noise of road from the vehicle interior. This research provide how to set up the optimized dynamic characteristics under noise effect through DFSS study. CAE-based DOE is performed to build prediction math model, CMS process involves DOE to achieve very fast run times while giving results very comparable. Minimized 95th percentile of performance distribution is applied to minimize vehicle sensitivity and road noise levels variation during the optimization process. Finally, the results of optimization were reviewed for performance and robustness.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.7 no.1
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• pp.189-206
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• 2012

It is urgently requested to innovate the management process of business-service areas in all industry such as financial business, services and manufacturing because of recent business trend - de-manufacturing trend and the weight increment of service in all industries. Many enterprises introduce various management - innovation methodologies in order to meet the rapidly changing business environment. Especially in Korea, it is a vogue to introduce the innovation methodology of the advanced company's. According to this style, the six sigma has been introduced over 10 years since late 1990's and it has become a synonym of innovation indeed. But the result of six sigma introduction has not reached to the level of expectation in its beginning. And the "Lean" have been introduced in Korea in the situation of global financial crisis, economic slump and the pursuit of developing country such as China. Many Korea companies pay attention to the "Lean" innovation activity because the TPS(Toyota Production System) is the matrix of Lean and is the motive power of Toyota growth. In this study, it was analyzed for the evolution course, distinctive features and effects of Lean management and was examined for the difference of Lean management between manufacturing industry and business-service areas. From this results, the characteristics of Lean management in business-service was analyzed. After survey of innovation agent in Korea company, the Lean model of business-service Industry was developed and applied. This study will be worthy to show the right direction to the enterprises which are to apply lean methodologies, or the enterprises which examine lean management for competitive advantages or the peoples who research the same topics.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.35 no.2
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• pp.212-219
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• 2012

This study focus on what methods of MOT are needed and utilized to solve a technical problem in the MOT leading company. We first classified the MOT methods by project life cycle and R&D job quality based on the several discussion with working group. In order to study, the survey was carried out by 168 experts working on MOT practices. Our main research findings are as follows. The level of utilized MOT methods was above average because MOT sector was beginning to represent an increasing share of total R&D business. But the satisfaction level on the MOT majors was below average. The more utilized MOT methods in practices were 'environment analysis and opportunity research,' 'business feasibility,' 'roadmapping,' 'portfolio,' 'technology tree,' 'scheduling,' 'risk management,' 'six sigma,' 'design of experiment,' 'quality control,' 'cost analysis' etc. And the subjects of product realization process were also needed to MOT practice such as 'design for reliability,' 'design for cost,' 'design for performance,' 'design for safety' deeply involved to product quality. Finally, the capability requested to University students were 'problem define and solving,' 'technology planning and strategy,' 'creative thinking.'

• International Journal of Quality Innovation
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• v.6 no.2
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• pp.59-89
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• 2005

Manufacturing Resources Planning (MRPII) is one kind of manufacturing information system that can help manufacturing companies gain competitive advantages. It is estimated that more than one hundred MRPII systems are available in the market, many of them are mature enough to solve most operational issues in accordance with users' requirements. More often than not, many of these systems provide more functions than a company expects. Manufacturing companies worldwide have attempted to implement these MRPII systems, however, many companies experienced failure (Turbide, 1996) due to managerial rather than technical issues. The authors propose an approach utilising a roadmap to integrate BPR and the MRPII implementation in order to overcome this difficulty. A detail road map is developed to guide this implementation, which is designed using a hierarchical analysis technique known as Integrated DEFinition Method (IDEF). IDEF is a systematic manufacturing management and integration-modeling tool. The proposed approach is implemented and illustrated using a reference company and the results indicated that 66% reduction in errors for maintaining the bills of materials system; 99% reduction in time to carry out material requirement planning; and 70% reduction in time previously taken for non-productive discussions.

• IE interfaces
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• v.16 no.spc
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• pp.116-122
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• 2003

We analyze how much employees' work abilities and overall satisfaction on the job or corporate influence on the productivity and customer satisfaction in the service industry, which is characterized by simultaneity, heterogeneity, intangibility and etc. Employees always encounter customers in process of the service. So, the employees' attitudes and behaviors have direct influences on the service quality or satisfaction which customers perceive. Also, employees' satisfaction or work abilities can lead to increase or decrease the productivity. To grasp and demonstrate the cause and effect relationship, we firstly measure the degrees of employee satisfaction organized by 11 factors through survey, and also measure employees' overall satisfaction, organizational commitment and productivity. Secondly, we define service value as the employee's objective measure index and collect it with the data related to customer satisfaction. Based on the collected data, thirdly we define how the relationship among the employee satisfaction, the productivity, the service value and the customer satisfaction are affected by the employees' work abilities and overall satisfaction with SEM(Structural Equation Model). And finally, we classify employees according to their abilities and the degrees of satisfaction respectively and suggest important strategies to manage them effectively.