• Title/Summary/Keyword: Services Quality

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Quality Characterization of Yanggaeng with Rice Germ Powder (쌀눈 분말을 첨가한 양갱의 품질 특성)

  • Eom, Hyun-Ju;Kang, Hye Jeong;Kwon, Nu Ri;Yoon, Hyang-Sik;Kim, In Jae;Kim, Youngho;Song, Yong-sup
    • The Korean Journal of Food And Nutrition
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    • v.34 no.3
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    • pp.302-309
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    • 2021
  • This study examined the quality characteristics of yanggaeng with rice germ; it was incorporated into yanggaeng at different levels (containing 5% rice germ, 10% rice germ, 15% rice germ, and 20% rice germ) based on the total weight of red bean extracts. For analyzing the quality characteristics of yanggaeng, moisture content, hardness, color, antioxidant activity, total polyphenol content, reducing sugar, and vitamin E were determined. There was no significant difference in the moisture content and hardness except in the control. For color, lightness and yellowness of yanggaeng increased as the concentration of the powder was increased, whereas there was no significant difference in redness. As the rice germ powder was increased, total polyphenol content and antioxidant activity increased significantly, whereas reducing sugar decreased. Especially, total vitamin E, including isomers, increased as the concentration of the powder increased from 0.41 mg/100 g to 4.03 mg/100 g. Therefore, it could be possible to develop processed products with functional snack for yanggaeng prepared by adding 10% rice germ.

The Effect of Technical Innovation on Producer Services Industry Development in China: Evidence from Fujian Province

  • LIAO, Chang Sheng
    • The Journal of Asian Finance, Economics and Business
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    • v.9 no.3
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    • pp.355-364
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    • 2022
  • The effect of technological innovation on the high-quality development of the producer services industry depends on whether or not technical innovation efficiency plays a key role. This study looks at the impact of technological innovation and financial technology (fintech) on the development of high-quality producer services in Fujian Province from 2010 to 2019. The efficiency of technological innovation is measured using Data Envelopment Analysis (DEA) and the Malmquist productivity index. The mean overall innovation efficiency score is 0.639, meaning that Fujian accounts for 36.1% of resource utilization inefficiencies and that there are significant differences in technological innovation efficiency between cities. The findings show that high-quality producer services industries benefited from innovation efficiency, but that the influence of technological innovation efficiency is insignificant. This demonstrates that financial innovation has not been able to completely enhance the development level of the producer services industry. This may be due to the unreasonable output structure of technological innovation and the low industrial transformation rate of technological achievements. This study advocates that the R&D fund allocation structure be optimized. That technological innovation can improve the high-quality development of the producer services industry is a consensus within the academic community.

Developing a Measurement Scale for User Evaluations of Internet Portal Sites (인터넷 포털 사이트에 대한 사용자 평가측정 도구의 개발)

  • 김현경;이문규;김해룡
    • The Journal of Society for e-Business Studies
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    • v.6 no.3
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    • pp.127-148
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    • 2001
  • As the Internet service is expanding rapidly, portal sites, a gateway tn the net, are attracting increasing attention these days. As the Internet service has expanded rapidly, so has the interest for portal sites,, which serve as a gateway to the net. Despite the tendency, however, research on a measure by which to evaluate the quality of portal sites or development of such measures has not been fully pursued. As online services, faced with profitability, are considering 'charge per view', the development of a set of quality evaluation measures for portal services will prove to become a valuable instrument in constructing competitive strategies that are vital for survival and growth of a firm. In that regard, this study aims to develop a set of evaluation measures for Internet portal sites by empirically investigating the most common offline measures for quality of services, SERVQUAL, retail SERVQUAL and other evaluation measures for IT-related online services. Moreover, the study offers the strategic implications of the defined measures.

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Quality of Service and Network Performance for the IMT-2000 Services (IMT-2000 에서의 서비스품질 및 네트워크 성능 체계)

  • Cho, Kee-Sung;Jang, Hee-Seon;Lim, Seog-Ku;Kim, Yeoung-Sun
    • IE interfaces
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    • v.15 no.3
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    • pp.256-262
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    • 2002
  • In this paper, we develop a framework for identifying the quality of service(QoS) and network performance (NP) in the IMT-2000 services, and analyze the QoS/NP system in the 3GPP IMT-2000 services. Based on the ITU-T E.800, the QoS is classified into customer, technical, contents, telecommunications quality, and internet communication quality, and the NP consists of the service access/transmission, reliability/operating & maintenance, charging performance, and mobility management performance. Under the basic framework, the major parameters in the IMT-2000 services are identified for each QoS/NP criterion. The QoS framework in the IMT-2000 user aspects is also introduced to determine the major QoS parameters. Finally, to define the performance factors of the network elements in the NP system, the various control parameters for the wireless and core networks are presented.

A Comparative Study on Evaluating the Premier Executive Hotel Services of Seoul with SERVQUAL (SERVQUAL을 이용한 서울 특1급 호텔 서비스 평가 및 비교에 관한 연구)

  • 장대성;신충섭
    • Journal of Korean Society for Quality Management
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    • v.27 no.4
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    • pp.191-215
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    • 1999
  • This research was conducted to indentify the differences In the quality of services between the Premier Executive hotels of Kangbuk area and those of Kangnam area in Seoul utilzing "SERVQUAL" a tool designed to evaluate service quality by Parasuraman, Zeithaml and Berry research team. Based on the review of the related literature, eight variables concerning hotel services were identified. The eight variables are hotel facilities, an employee′s neatness, parking facilities, facilities of guest rooms, trust, response, assurance, location and geographic environment of hotels. And then three hypotheses were developed using eight variabies and tested to find which Premier Executive hotels provide foreign customers better services, in Seoul. Conclusively, it is identified that the Premier Executive hotels in Kangnam area provide better service quality than those of Kangbuk area.

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Differentiated Quality of Service Model in the Internet (인터넷에서의 차별화된 서비스품질 제공 방안)

  • Kim, Dong-Chul;Jang, Hee-Seon
    • IE interfaces
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    • v.23 no.2
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    • pp.193-202
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    • 2010
  • The quality of service(QoS) model should be presented with the optimal network design to effectively provide the multimedia data services between users and converged services with mobile or TV in the next-generation Internet. In specific, the method to provide differentiated services for each user is needed in the given Internet node to offer the previously negotiated QoS with the user. In this paper, the performance of the QoS enabling technologies in the differentiated services(DiffServ) network domain is analyzed. The QoS offering model and QoS metrics are presented to analyze the performance of the major scheduling algorithms. Under the real network topology and virtual service scenarios in the university, the NS-2 network simulation based on the discrete-event is performed. The results show that the ratio-based scheduling method is more effective rather than the bandwidth-assignment method.

An Economic Model for Initial Qualities and Service Prices of Intermediarie's Web Sites (중간상 웹사이트의 초기 품질 및 서비스 가격 결정을 위한 경제 모형)

  • 이강배
    • Journal of the Korean Operations Research and Management Science Society
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    • v.27 no.4
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    • pp.139-147
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    • 2002
  • In this paper, a mathematical model was introduced to analyze pricing and quality strategies for the web sites of electronic intermediaries. Especially, I focused on the intermediary sites that initiate their businesses by providing free services such as free e-mail, search, and directory services. intermediaries may gather third party providers looking for new markets for their services, based on customers who want to use the free services. And intermediaries provide charged intermediary services to both of customers and providers. By analyzing the mathematical model, I can find optimal quality and prices to maximize the profit of intermediaries. And I can found also that intermediaries should make efforts to improve their productivity of developing their services to make profits.

The Development of Satisfaction Tool to Health Care Services - focused on Patients and their families - (의료 서비스에 대한 만족도 측정 도구의 개발)

  • Kang, So-Young;Lee, Sun-Mi
    • Quality Improvement in Health Care
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    • v.3 no.1
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    • pp.104-124
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    • 1996
  • Background : In these days, the health care organizations have concerned about customer-centered care in order to empower the competitiveness on the health care markets. The departments working for quality management of the hospitals have used health care quality indicators in terms of medical areas as well as service areas of the hospitals. However, there were insufficient efforts to develop the credible measurement to seek the customers' needs, their expectations and their satisfaction levels related to health care services because various kinds of challenges were in the process of scale development to measure customers' satisfaction in health care. The purpose of this study was to develop the satisfaction scale to health care services in a Korea health care organization and to test its tool with validity and reliability. Method : The concept of this tool was acceptability that one of the components of health care quality defined by Donabedian. Acceptability has the five dimensions of concept: Accessibility; Patient-Practitioner Relations; Amenities; Patient Preferences as to the effects of care; and Patient Preferences as to the costs of care. The Satisfaction Tool to Health Care Services was reviewed by expert panel with five researchers, including hospital managers and a professor related to quality management of the hospitals. As a result, the content validity index was .84 in the outpatient satisfaction tool. The inpatient satisfaction tool had .87 of the content validity index. The Satisfaction Tools to Health Care Services finally consisted of 44 items for outpatients/their families and of 60 items for inpatients/their families. Study subjects of the construct validity test were 479 outpatients/their families and 561 inpatients/their families who visited or admitted at a University hospital from July 1, 1996 through August 10, 1996. The data were examined by Factor Analysis with SPSS. Result : The items of Satisfaction tools for outpatients/their families were categorized by eleven factors with eigenvalue greater than 1.0 accounting for 64.2 percent of the variation in item scores. Also, the items of inpatient tool had eleven factors with eigenvalue greater than 1.0 accounting for 60.3 percent of the variation in item scores. The reliability of overall scale were .95 and .96 for the outpatients/their families satisfaction scores and inpatient/their families satisfaction scores. The internal consistency reliability with eleven factors was ranged from .30 to .94 for inpatients/their families. The Satisfaction Tool with eleven factors for inpatients/their families had internal consistency reliability ranged from .53 to .89. Conclusion : The Satisfaction Tools to Health Care Services focused on outpatients/their families and inpatients/their families developed in this study had a high reliability and the strong evidence of content validity and construct validity based on quality concept. Therefore, this tool would be utilized as a credible quality indicator of health care services to assess the quality problems and to monitor the quality improvement activities in Korean Health Care Organizations.

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Factors Influencing the Quality of Life of Caregiver using Day Care Service (노인주간보호서비스 이용 부양자의 삶의 질과 영향요인)

  • No, Hyun Jeong;Choi, Yeon Hee
    • Journal of East-West Nursing Research
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    • v.19 no.1
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    • pp.1-6
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    • 2013
  • Purpose: The purpose of this study was to identify factors influencing quality of life of caregivers using day care services. Methods: Data were collected from 14 different day care services in D city, with a total of 146 female caregivers as participants. All participants were at home caregivers whose patients were senior citizens older than 65. Data were collected from September 1 to 30 of 2008 and analyzed by t-test, ANOVA, Pearson's correlation coefficient, and stepwise multiple regression. Results: Quality of life among caregivers of day care services differed significantly according to state of health, other caregivers, job, and family income. Quality of life among caregivers showed correlation with caregiving burden. The significant predictors affecting quality of life were state of health, other caregivers, job, and family income and caregiving burden. A combination of these predictors accounted for 43.5% of the variance in quality of life. Conclusion: These findings show that quality of life of family caregivers using day care services is influenced by caregiving burden. Development of day care service programs is necessary in order to reduce caregiving burden of family caregivers for the elderly.

The Effects of Site Quality, Personal Characteristic, and Relationship Benefit on the Continuance Intention to Use Social Network Services through Relationship Quality (사이트 품질, 개인적 특성 및 관계 혜택이 관계 품질을 매개로 소셜네트워크서비스 지속사용의도에 미치는 영향)

  • Huh, Hyun-Jung;Park, Kyung-Bae;Noh, Mi-Jin
    • The Journal of Information Systems
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    • v.24 no.1
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    • pp.67-94
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    • 2015
  • Recently, the popularity of Social Network Service (SNS) along with the spread of smart phone, personal computer and tablet PC helps personal network to construct new forms of services in cyberspace. As such, SNS plays a significant role in constructing diverse online networks and there is a growing interest on SNS at societal level. In this vein, the purpose of the research was to find the factors affecting the continuance intention to use social network services. The major findings are summarized as follows. First, "System Quality", "Contents Quality", "Personal Innovativeness", "Self-Efficiency", "Honor Benefit" has significant effects on "Relationship Quality". Yet, "Economic Benefit" is not statistically significant on "Relationship Quality". Second, "Relationship Quality" has a significant effect on "Continuous Usage Intention". Last, our research discovered the relationship between exogenous variables which would serve as valuable inputs in the development of strategic guideline and plan for SNS companies and related services.