• Title/Summary/Keyword: Services Management

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The Influence of Core Sales Task on the Sales Service of Fashion Brand Salesperson -Focusing on the Mediating Effect of Organizational Member Relationship- (패션브랜드 판매원의 판매 중심 업무가 판매서비스에 미치는 영향 -조직구성원 관계의 매개 효과를 중심으로-)

  • Hyun-Jeong Oh
    • Journal of the Korean Society of Clothing and Textiles
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    • v.48 no.1
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    • pp.37-49
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    • 2024
  • This study confirmed the relationship between variables developed by qualitative ground theory through quantitative research. The purpose of the study is to explain the effect of core sales tasks on sales services and the mediating effect of organizational member relationships on sales services. The data were collected through a survey of fashion brand salespeople in Gwangju from September to October 2020 with data from 235 responses analyzed using SPSS 27.0 and AMOS 26.0. The validity of the research model verified the confirmatory factor analysis and the research hypothesis was verified through path analysis and multi-mediated analysis of the structural model. The research results were as follows. First, sales management did not directly affect sales services, and customer management affected sales services. Second, a meaningful causal relationship was shown to exist between organizational member relationships and sales management, but organizational member relationships and customer management did not have a significant relationship. Third, the total and individual indirect effects of headquarters relations, colleague relations, and customer management were all statistically significant.

A Study on the Implementation Plan for Public Service Quality Management Applying the ISO 18091 Framework (ISO 18091 프레임워크를 적용한 공공서비스 품질관리 체계 연구)

  • Cho, Jihoon;Pyun, Jebum
    • Journal of Korean Society for Quality Management
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    • v.50 no.1
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    • pp.1-19
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    • 2022
  • Purpose: The purpose of this study is to design a system for quality management and improvement of overall public services. Methods: Literature Review, Framework Design Method, Case Studies Analysis Results: Public Service Quality Management Principles, Definition of Public Services Quality Management Areas, Quality Management Guidelines, Service Quality Management Tools Conclusion: In this study, a study case of the public service quality management framework, which is a system that supports overall quality management and continuous quality improvement of public services, is presented. The management system was designed based on the existing research results and domestic and foreign cases of public service standardization, targeting the entire public service.

The Current Situation and Tasks for Agricultural Extension Services in Korea. (한국(韓國)의 농업기술보급사업(農業技術普及事業))

  • Ko, Yil-Woong;Choe, Young-Chang;Park, Sung-Jun
    • Journal of Agricultural Extension & Community Development
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    • v.7 no.1
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    • pp.3-12
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    • 2000
  • Agricultural extension services in Korea began in 1956, and led self sufficiency of rice through the 'Green Revolution' in 1970's, and a year around supply of green vegetables through the 'White/Vinyl Revolution' in 1980s. The developmental stages of agricultural extension services in Korea, in terms of major purposes, observed by the researcher were as follows; 1) Stage of production guidance when increase in production was directly related to increased income of farmers, 2) Stage of management guidance, when agricultural extension were not only concerned in increasing production, but also in management and marketing, and 3) Stage of improved welfare, when extension services put more emphasis on welfare of farmers in terms of quality of life, as well as increased production, management and marketing. Since late 1980s, farmers in Korea realized the fact that increased production may not lead to increased income. because of this, farmers also wanted improvement of management and marketing. Extension changed the identified needs of farmers to new knowledge, information, and technology in their farm business operation including management and marketing. Loosened cooperations among the central, provincial and local levels after localization of extension services since January 1997 should be strengthened. Provincial level monitoring and supervising should be enhanced for more effective agricultural extension services to meet the changing needs of farmers in the future.

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Dynamic Service Assignment based on Proportional Ordering for the Adaptive Resource Management of Cloud Systems

  • Mateo, Romeo Mark A.;Lee, Jae-Wan
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.5 no.12
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    • pp.2294-2314
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    • 2011
  • The key issue in providing fast and reliable access on cloud services is the effective management of resources in a cloud system. However, the high variation in cloud service access rates affects the system performance considerably when there are no default routines to handle this type of occurrence. Adaptive techniques are used in resource management to support robust systems and maintain well-balanced loads within the servers. This paper presents an adaptive resource management for cloud systems which supports the integration of intelligent methods to promote quality of service (QoS) in provisioning of cloud services. A technique of dynamically assigning cloud services to a group of cloud servers is proposed for the adaptive resource management. Initially, cloud services are collected based on the excess cloud services load and then these are deployed to the assigned cloud servers. The assignment function uses the proposed proportional ordering which efficiently assigns cloud services based on its resource consumption. The difference in resource consumption rate in all nodes is analyzed periodically which decides the execution of service assignment. Performance evaluation showed that the proposed dynamic service assignment (DSA) performed best in throughput performance compared to other resource allocation algorithms.

College Students' Perception toward Nutrition Information at University Dining Services (대학급식 영양정보 표시에 관한 대학생의 인식 조사)

  • Ham, Sunny;Jeong, Jinyi;Kim, Seongjin
    • Journal of the Korean Society of Food Culture
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    • v.30 no.4
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    • pp.432-438
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    • 2015
  • The purpose of menu labeling is to offer eating environments with improved healthy food selection. Similar to U.S. policies, the Korea government enforces the Special Act on Children's Food Safety and Nutrition for provision of nutritional labeling in chain restaurants. Considering the importance of dining services for college students and their interests in health, this study examined college students' perception toward nutrition information provided by university dining services. A survey was conducted for university students. Students' recognition of nutrition information for university dining services was lower than recognition of nutrition information for commercial food services. The most common reason cited by students for considering nutrition information of university dining services was customer rights, followed by health maintenance. Students showed a high tendency to use nutrition information of university dining services. College students' motivation for knowing nutrition information of university dining services included health and value interests. Students' knowledge of nutrition had a positive effect on their intention to know nutrition information. The findings of this study offer university administrators and contract food service management companies directions for developing menu labeling for university dining services.

Diagnostic Value of Rectal Bleeding in Predicting Colorectal Cancer: a Systematic Review

  • Tong, Gui-Xian;Chai, Jing;Cheng, Jing;Xia, Yi;Feng, Rui;Zhang, Lu;Wang, De-Bin
    • Asian Pacific Journal of Cancer Prevention
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    • v.15 no.2
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    • pp.1015-1021
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    • 2014
  • This study aimed at summarizing published study findings on the diagnostic value of rectal bleeding (RB) and informing clinical practice, preventive interventions and future research areas. We searched Medline and Embase for studies published by September 13, 2013 examining the risk of colorectal cancer in patients with RB using highly inclusive algorithms. Data for sensitivity, specificity, positive likelihood ratio, negative likelihood ratio and positive predictive value (PPV) of RB were extracted by two researchers and analyzed applying Meta-Disc (version 1.4) and Stata (version 11.0). Methodological quality of studies was assessed according to QUADAS. A total of 38 studies containing 5,626 colorectal cancer patients and 73,174 participants with RB were included. The pooled sensitivity and specificity were 0.47 (95% CI: 0.45-0.48) and 0.96 (95% CI: 0.96-0.96) respectively. The overall PPVs ranged from 0.01 to 0.21 with a pooled value of 0.06 (95% CI: 0.05-0.08). Being over the age of 60 years, change in bowel habit, weight loss, anaemia, colorectal cancer among first-degree relatives and feeling of incomplete evacuation of rectum appeared to increase the predictive value of RB. Although RB greatly increases the probability of diagnosing colorectal cancer, it alone may not be sufficient for proposing further sophisticated investigations. However, given the high specificity, subjects without RB may be ruled out of further investigations. Future studies should focus on strategies using RB as an "alarm" symptom and finding additional indications to justify whether there is a need for further investigations.

Value Recognition and Intention to Adopt Smart City Services: A Public Value Management Theory Approach

  • Lee, Seung Ha;Lee, Jung Hoon;Lee, Young Joo
    • Journal of Contemporary Eastern Asia
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    • v.18 no.1
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    • pp.124-152
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    • 2019
  • Smart city, which employs information and communication technology (ICT) to resolve urban problems, is gaining more research attention in the innovation research. However, most previous studies regard citizens as merely passive accepters of the smart city services, focusing on individual private values. The present study aims to expand existing limited perspectives by applying public value management theory. Drawing from the literature review, we developed a dual perspective that a smart city service should encompass: private and public value. Then we set up a causal relationship between the value recognitions and intention to adopt smart city services. We further related antecedent variables to the dual value recognition in terms of citizens' characteristics: prior knowledge, personal innovativeness, and citizenship. Two case subjects among currently operating smart city services in South Korea were selected to empirically investigate our hypothesis. Results confirm the recognition of both public and private value is significantly related to the citizens' personal characteristics and resultant attitude towards acceptance and support for diffusion of the smart city services. This study is expected to provide useful implications for a new angle for the recipient of the smart city services, value orientation of the services, citizen's participation, and method selection for promotion.

Analysis of the Payment Rates and Classification of Services on Radiation Oncology (치료방사선과 의료서비스에 대한 원가산정)

  • Shin Kyung Hwan;Shin Hyun Soo;Pyo Hong Ryull;Lee Kyu Chan;Lee Yoon Tae;Myoung Hee Bong;Yeom Yong Kwon
    • Radiation Oncology Journal
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    • v.15 no.2
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    • pp.167-174
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    • 1997
  • Purpose : The main Purpose of this study is to develop new payment rates for services of Radiation Oncology, considering costs of treating patients. Material and Methods : A survey of forty hospitals has been conducted in order to analyze the costs of treating patients. Before conducting the survey, we evaluated and reclassified the individual service items currently using as Payments units on the fee-for-service reimbursement system. This study embodies the analysis of replies received from the twenty four hospitals. The survey contains informations about the hospitals' costs of 1995 for the reclassified service items on Radiation Oncology. After we adjust the hospital costs by the operating rate of medical equipment, we compare the adjusted costs with the current Payment rates of individual services. Results : The current payment rates were 5.05-6.58 times lower than the adjusted costs in treatment planning services, 2.22 times lower in block making service, 1.57-2.86 times lower in external beam irradiation services, 3.82-5.01 times lower in intracavitary and interstitial irradiation and 1.12-2.55 times lower in total body irradiation. Conclusion : We could conclude that the current payment system on Radiation Oncology does not only reflect the costs of treating patients appropriately but also classify the service items correctly. For an example, when the appropriate costs and classification are applied to TBI, the payment rates of TBI should be increased five times more than current level.

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A Quality and Pricing Strategy for Web Sites Providing Initial Free Services (초기 무료 서비스를 제공하는 웹사이트의 품질 및 가격전략)

  • Lee Kang-Bae
    • Management & Information Systems Review
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    • v.9
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    • pp.65-80
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    • 2002
  • As the growth of Internet business, many web sites have been developed their own Internet business strategies. Yet, many web sites have difficulties to make profit. In this paper, an economic model is developed to analyze web sites' quality and pricing strategies when they initiate their services as free services and develop advertising services and other charged services. By analyzing the economic model, optimal quality and prices was found. And by analyzing the optimal strategy, I found that web sites should properly decide their market share on initial customer. Finally, the importance of web sites' productivity to make profit is emphasized.

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GDAS and UNSPSC for the Distribution Industry (유통산업에 적용되는 GDAS와 UNSPSC 분류체계)

  • 이창수
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2001.10a
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    • pp.265-268
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    • 2001
  • As growing the electronic commerce there are significant changes in the products/services catalog into the on-line environment. Advertent of e-catalog business opportunity for their own product/services enlarges the market volume and there are diverse methods for the presentation of its product/services. A method for the presentation of product/services features one uses identification and classification system. This study constructs a classification system and database layout for the product/services classification system as a part of e-catalog system. We consider the specific method for the GDAS-based dataset and UNSPSC classification system in the distribution industry.

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