• Title/Summary/Keyword: Service quality satisfaction

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Tag Based Web Resource Recommendation System (태그의 문맥 정보를 이용한 웹 자원 추천 시스템)

  • Song, Je-In;Jeong, Ok-Ran
    • Journal of Internet Computing and Services
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    • v.17 no.6
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    • pp.133-141
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    • 2016
  • Recent web services provide tagging function to users, and let them express the topic of the contents of their articles. Moreover, we can extract context information like emotion of the writer efficiently by using tags attached to the articles or images. And we are able to better understand article than traditional algorithm. (eg. TF-IDF) Therefore, if we use tags in recommendation system, we can recommend high quality resources to the users. This study proposes a recommendation method that provide web resources (articles, users) through simple algorithm based on related tag set extracted from the article. Through the experiments, we show that the result was satisfactory, and we measure the satisfaction of users.

A Study on Customer Satisfaction and Service Quality of Net Promoter Score- A Case Study NDSL (NPS의 고객만족 및 서비스 품질에 관한 연구 - NDSL 사례를 중심으로)

  • Kim, Sang-kuk;Choi, Seon-heui;Huh, Joo-yeun
    • Proceedings of the Korea Information Processing Society Conference
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    • 2019.10a
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    • pp.525-526
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    • 2019
  • 본 논문에서는 고객추천지수(NPS : Net Promoter Score)를 이용하여 2019년도 이용 고객의 서비스 만족 및 품질에 대하여 모니터링하고 기관의 고객만족 개선 활동에 대한 고객의 의견을 분석하기 위함이다. 한국과학기술정보연구원의 국가과학기술정보통합서비스(NDSL : National Digital Science Library)는 산학연 연구자들에게 고품질 정보를 제공하여 국가 과학기술 혁신에 기여하고자 개발된 과학기술정보 서비스 플랫폼으로, 논문·특허·보고서·동향·저널/프로시딩·연구자·연구기관 등 약 1억건 이상의 콘텐츠에 대한 검색 및 콘텐츠 유형별 전문검색 서비스를 제공합니다. NDSL은 과학기술 연구자를 위한 고품질 정보서비스를 지향합니다. 또한, 쉽게보는 검색결과, 오픈서비스 등을 제공함으로써 과학지식의 발견과 확장을 지원하고 있습니다. 이를 위해 서비스를 경험한 500여 명의 의사결정자를 대상으로 국가과학기술정보통합서비스에 대한 고객충성도를 분석하였다. 이와 같은 연구결과는 인터넷 등 정보의 발달로 고객의 긍정적 또는 부정적인 구전이 급속도로 노출되는 환경에서 고객의 만족도를 관리함으로써 핵심고객을 확보하는데 사전 예측자료로 활용될 수 있다.

Risk Assessment in Finland: Theory and Practice

  • Anttonen, Hannu;Paakkonen, Rauno
    • Safety and Health at Work
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    • v.1 no.1
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    • pp.1-10
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    • 2010
  • The Finnish risk assessment practice is based on the Occupational Safety and Health (OSH) Act aiming to improve working conditions in order maintain the employees' work ability, and to prevent occupational accidents and diseases. In practice there are hundreds of risk assessment methods in use. A simple method is used in small and medium sized enterprises and more complex risk evaluation methods in larger work places. Does the risk management function in the work places in Finland? According to our experience something more is needed. That is, understanding of common and company related benefits of risk management. The wider conclusion is that commitment for risk assessment in Finland is high enough. However, in those enterprises where OSH management was at an acceptable level or above it, there were also more varied and more successfully accomplished actions to remove or reduce the risks than in enterprises, where OSH management was in lower level. In risk assessment it is important to process active technical prevention and exact communication, increase work place attraction and increase job satisfaction and motivation. Investments in OSH are also good business. Low absenteeism due to illness or accidents increases directly the production results by improved quality and quantity of the product. In general Finnish studies have consistently shown that the return of an invested euro is three to seven-old. In national level, according to our calculations the savings could be even 20% of our gross national product.

Exploring the Development of Public Health Care through Health Care Utilization Survey

  • CHOI, Eun-Mee;JUNG, Yong-Sik;KWON, Lee-Seung
    • The Journal of Industrial Distribution & Business
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    • v.12 no.12
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    • pp.11-24
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    • 2021
  • Purpose: The purpose of this study was to provide comprehensive measures for the development of public health care through a survey on consumers' awareness of health care use from the point of view of local residents. Research design, data and methodology: For about one week from January 07 to January 14, 2021, questionnaires were distributed to 800 local residents and analyzed. For statistical analysis of collected data, frequency analysis and cross-analysis were performed. Results: Regarding public health service, 'providing medical services that can be used by all citizens and protect and promote health' had the highest response rate of 95.2% of total respondents. Regarding health care system satisfaction, 'Accessibility to general treatment' had the highest score with an average of 3.31 points. Regarding comprehensive measures for the development of public health care, 'Establishment of an infection and patient safety system' had the highest score with an average of 3.91 points. Conclusions: The direction of public health care and services should include management of infectious diseases during national disasters, reduction of gaps in medical use by region and class, improvement of access to emergency medical care, and quality improvement of specialized medical care.

A Study on the Feasibility of IoT and AI-based elderly care system application

  • KANG, Minsoo;KIM, Baek Seob;SEO, Jin Won;KIM, Kyu Ho
    • Korean Journal of Artificial Intelligence
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    • v.9 no.2
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    • pp.15-21
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    • 2021
  • This paper conducted a feasibility study by applying an Internet of Things and Artificial intelligence-based management system for the elderly living alone in an aging society. The number of single-person families over the age of 50 is expected to increase, and problems such as health, safety, and loneliness may occur due to aging. Therefore, by establishing an IoT-based care system for the elderly living alone, a stable service was developed through securing a rapid response system for the elderly living alone and automatically reporting 119. The participants of the demonstration test were subjects under the jurisdiction of the "Seongnam Senior Complex," and the data collection rate between the IoT sensor and the emergency safety gateway was high. During the demonstration period, as a result of evaluating the satisfaction of the IoT-based care system for the elderly living alone, 90 points were achieved. We are currently in the COVID-19 situation. Therefore, the number of elderly living alone is continuously increasing, and the number of people who cannot benefit from care services will continue to occur. Also, even if the COVID-19 situation is over, the epidemic will happen again. So the care system is essential. The elderly care system developed in this way will provide safety management services based on artificial intelligence-based activity pattern analysis, improving the quality of in-house safety services.

Actual Utilization and Recognition of Electronic Picture Books: Based on the Comparison between In-Home Childcare Providers and ECE Students (전자그림책의 활용실태와 인식: 아이돌보미와 유아교육과 학생의 비교를 중심으로)

  • Oh, Yeon Joo;Kim, Ae Kyung;Han, You Me
    • Journal of Information Technology Applications and Management
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    • v.28 no.4
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    • pp.1-11
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    • 2021
  • The purpose of this study is to provide the basic information related to electronic picture books and implications for the development of high-quality in-home child care service programs by examining the perceptions and actual conditions of electronic picture books. A survey was conducted with 216 in-home childcare workers from the one Healthy Family Support Center who participated in the workshop on electronic picture books and 161 students from the Department of Early Childhood Education at two Universities as a comparison group. The findings are as follows. First, there was no difference between the two groups in recognition of ICT competencies and satisfaction with electronic picture books. Second, both groups viewed electronic picture books are effective in preparing for the information age and very positive in providing electronic picture books. Third, the valuation of electronic picture books in both groups was higher than that of paper picture books. Fourth, there was no significant difference between the two groups in valuing e-picture books by ICT competence. The results of this study provide implications for the development of systematic educational programs to enhance the job performance of in-home child providers, which will be expanded in the future, by examining ICT competencies, e-picture book actual utilization, and recognition between the in-home childcare providers and ECE students.

Antecedents of Online Impulse Buying Behavior: An Empirical Study in Indonesia

  • PRAWIRA, Natasha A.;SIHOMBING, Sabrina O.
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.2
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    • pp.533-543
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    • 2021
  • This study aims to determine and analyze the effect of social shopping, adventure shopping, value shopping, relaxation shopping, and idea shopping in influencing impulsive online buying behavior moderated by scarcity and serendipity information. The research method used is the quantitative research paradigm using surveys as a medium to obtain primary data. The paper examines the theoretical research model and tested fifteen hypotheses. The questionnaire was developed based on indicators from previous research. A non-probability sampling framework is used in this study. The data collection method uses electronic and online questionnaires to collect primary data with a total sample of 330 taken with the criteria of having made transactions in e-commerce Shopee in the last three months. Data analysis tools using Structural Equation Modelling (SEM) approach. The results showed that 8 out of 15 hypotheses were accepted and supported. The results show that there is a relationship between the value of hedonic shopping, scarcity, and serendipity information on impulsive online buying behavior. Therefore, analyzing the needs of customers, optimizing customer satisfaction, service excellence, website quality, and the ease of use of e-shopping itself especially in the e-commerce industry should be taken seriously nowadays.

The Effect of ESG Activities on the Business Performance - Focused on Korean National Flag Carrier - (ESG 경영이 기업의 경영성과에 미치는 영향 - 국적항공사를 중심으로 -)

  • Ahn, Jong Seon;Chung, Sukhoon;Lee, Sang Ryeong;Park, Jin-Woo
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.30 no.3
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    • pp.92-108
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    • 2022
  • This study aims to intensively analyze the effect of ESG activities on the Business performance focused on Korean national flag carrier. The purpose of this study is to provide ESG activities to promote the sustainable development of Korean national flag carriers by verifying the impact of ESG on airline's business performance through mediate variables within the airline industry in consideration of the value and importance of ESG. A survey is conducted with a total of 272 users of Korea's national flag carrier both Korean air and Asiana airline. The collected data is analyzed using a structural equation model. The results show that ESG management has an indirect positive effect on business performance. It is expected that the results of this study may be employed as fundamental data to emphasize the relative importance of an ESG activities, thereby enhancing the Korean national flag carrier's business management and eliciting a positive impact on sustainable growth.

Research on Ways to Revitalize Traditional Markets by Exploring Research Trends (연구동향 탐색을 통한 전통시장 활성화 방안 연구)

  • Choon-Ho LEE;Hoe-Chang YANG
    • The Journal of Economics, Marketing and Management
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    • v.11 no.4
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    • pp.53-63
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    • 2023
  • Purpose: The purpose of this study is to examine the research trends in the papers published by Korean researchers related to traditional markets, to check what topics have been studied, and to make various suggestions for research directions and effective ways to revitalize traditional markets. Research design, data and methodology: To this end, this study conducted word frequency analysis, co-occurrence frequency analysis, BERTopic, LDA, dynamic topic modeling and OLS regression analysis using Python 3.7 on the English abstracts of a total of 502 papers extracted through ScienceON. Results: As a result of word frequency analysis and co-occurrence frequency analysis, it was found that studies related to traditional markets have been conducted not only on factors related to customers, but also on traditional market merchants and government policies, and the degree of service, quality, and satisfaction perceived by customers using traditional markets. Through BERTopic and LDA, three topics such as 'Traditional market safety management' were identified, and among them, it was found that 'Traditional market safety management' is relatively less attention by researchers. Conclusions: The results of this study suggest that future research on the revitalization of traditional markets should be conducted from a specific consulting perspective along with the establishment of various data, a causal model study from various perspectives such as the characteristics of merchants as well as consumers, and an integrated and convergent approach to policy formulation by the government and local governments.

A Study on the Art Management and Cultural Activities in China from the K-Wave Case

  • Jia Ning LI;Su SHUAI;Zhang FAN
    • Journal of Koreanology Reviews
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    • v.2 no.1
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    • pp.27-31
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    • 2023
  • The purpose of this paper is to study the relationship between Art management and Cultural activities in China from the K-wave case. Research design, data, and methodology: This study used the method of the cases study survey, with the K-wave case in as the survey objects, 3 valid survey sample case were collected in this paper. Results: The two dimensions of art management and cultural activities differently influences from the K-wave, and the influence of availability on customer satisfaction is not significant. Conclusion: The results of this study will provide useful reference for the Art management and Cultural activities in China from the K-wave case. And improve the development of art management and cultural activities in China by improving the K-wave of service quality. Art management can shape urban commercial space in a beneficial way, create a good consumption atmosphere, and enhance the attractiveness and competitiveness of the city. The introduction of art elements into urban commercial space can create a strong cultural atmosphere, so that the city presents a smart look. Art management has a positive impact on K-Wave production and operation activities, which can promote the shaping of art commercial space, the promotion of urban cultural atmosphere.